Compare Agentforce Sales (formerly Salesforce Sales Cloud) and CaptivateIQ 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Mid-Market (67.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
No pricing available
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,764)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansCaptivateIQ
Star Rating
(3,485)4.7 out of 5
Market Segments
Mid-Market (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CaptivateIQSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in providing powerful automation and customizable dashboards, which significantly enhance the efficiency of managing sales pipelines and customer relationships. Users appreciate how these features save time and streamline processes, making it a robust choice for sales teams.
- Users say CaptivateIQ stands out for its user-friendly interface and quick access to commission statements, allowing for easy navigation and clarity. Reviewers highlight the streamlined experience, which helps them quickly grasp their core numbers without unnecessary digging.
- According to verified reviews, Agentforce Sales has a much higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. This is reflected in the feedback praising its real-time insights and comprehensive reporting capabilities that help teams stay informed and connected.
- Reviewers mention that while CaptivateIQ offers a clear view of commission details, it may not provide the same depth of sales performance analytics as Agentforce Sales. Users looking for advanced analytics and forecasting tools might find Agentforce Sales to be a better fit for their needs.
- Users highlight that Agentforce Sales provides excellent support for onboarding and customer inquiries, with features that allow teams to track and manage customer interactions effectively. This level of support is crucial for maintaining strong client relationships and ensuring a smooth sales process.
- G2 reviewers note that while CaptivateIQ has a solid reputation for ease of use, Agentforce Sales offers a more comprehensive suite of features that cater to larger teams and complex sales processes. Users looking for a more robust solution may prefer the extensive capabilities of Agentforce Sales over CaptivateIQ's simpler offerings.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
CaptivateIQ
No pricing availableFree Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
CaptivateIQ
No trial information availableRatings
Meets Requirements
8.8
14,164
9.4
2,562
Ease of Use
8.2
18,160
9.4
2,590
Ease of Setup
7.8
9,097
8.8
671
Ease of Admin
7.9
4,493
8.7
246
Quality of Support
8.1
12,365
9.4
1,880
Has the product been a good partner in doing business?
8.4
4,458
9.4
247
Product Direction (% positive)
8.3
13,789
9.0
2,369
Features by Category
Sales Force Automation
8.8
9622
|
Verified
Not enough data
8.3
6403
|
Verified
Not enough data
8.7
9343
|
Verified
Not enough data
8.3
9553
|
Verified
Not enough data
8.0
7327
|
Verified
Not enough data
8.2
7626
|
Verified
Not enough data
8.0
6768
|
Verified
Not enough data
8.1
6669
|
Verified
Not enough data
8.3
7420
|
Verified
Not enough data
Marketing Automation
8.0
6682
|
Verified
Not enough data
8.1
7002
|
Verified
Not enough data
8.5
8138
|
Verified
Not enough data
7.9
5430
Not enough data
Customer Support
8.3
6838
|
Verified
Not enough data
8.1
6388
|
Verified
Not enough data
8.2
6794
|
Verified
Not enough data
8.0
5500
|
Verified
Not enough data
8.2
5990
|
Verified
Not enough data
Reporting & Analytics
8.5
9042
|
Verified
Not enough data
8.5
9205
|
Verified
Not enough data
8.2
7483
|
Verified
Not enough data
Mobile & Social
7.9
5629
|
Verified
Not enough data
7.8
5248
|
Verified
Not enough data
7.7
6110
|
Verified
Not enough data
Platform
8.5
3689
|
Verified
Not enough data
8.5
3694
|
Verified
Not enough data
8.6
3647
|
Verified
Not enough data
8.4
2906
|
Verified
Not enough data
8.5
3188
|
Verified
Not enough data
8.1
3207
|
Verified
Not enough data
8.7
3678
|
Verified
Not enough data
8.1
3033
Not enough data
Integration
8.5
2614
|
Verified
Not enough data
8.5
3106
|
Verified
Not enough data
8.5
2921
|
Verified
Not enough data
Generative AI
7.6
897
Not enough data
Agentic AI - CRM
8.1
290
Not enough data
8.0
254
Not enough data
8.3
271
Not enough data
8.1
239
Not enough data
8.1
243
Not enough data
8.2
265
Not enough data
8.3
260
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Rep Portal
Not enough data
9.1
1646
Not enough data
8.8
1332
Not enough data
9.4
1899
Not enough data
8.9
1422
Not enough data
8.8
1401
Not enough data
8.4
1187
Management Portal
Not enough data
8.7
1101
Not enough data
8.8
1199
Not enough data
Feature Not Available
Not enough data
8.8
1235
Not enough data
8.9
1306
Not enough data
8.8
990
Not enough data
Feature Not Available
Administration
Not enough data
8.9
1221
Not enough data
8.8
1189
Not enough data
8.8
1182
Not enough data
9.0
1331
Not enough data
8.9
1386
Not enough data
8.6
1139
Platform
Not enough data
8.7
840
Not enough data
8.5
762
Not enough data
8.3
726
Not enough data
8.4
786
Not enough data
8.4
765
Not enough data
8.4
739
Not enough data
9.1
936
Agentic AI - Sales Compensation
Not enough data
7.5
157
Data Availability
Not enough data
8.7
33
Not enough data
9.0
32
Not enough data
8.2
32
Not enough data
8.4
31
Data Accuracy
Not enough data
8.9
31
Not enough data
9.1
29
Not enough data
8.7
29
Agentic AI - Sales Intelligence
Not enough data
8.0
11
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.6
11
Platform
Not enough data
8.7
31
Not enough data
8.9
32
Not enough data
9.0
33
Not enough data
8.9
33
Not enough data
8.3
27
Not enough data
8.9
30
Features
Not enough data
7.7
27
Not enough data
7.7
28
Not enough data
8.0
29
Not enough data
8.0
29
Not enough data
8.1
29
Not enough data
7.6
27
Not enough data
8.1
26
Not enough data
8.5
29
Not enough data
7.7
25
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
Not enough data
8.8
298
Not enough data
8.8
321
Not enough data
8.7
293
Not enough data
Organization
9.0
356
Not enough data
8.8
349
Not enough data
8.8
343
Not enough data
Performance Analysis
8.4
287
Not enough data
8.8
311
Not enough data
Sales Analysis
8.5
285
Not enough data
8.8
303
Not enough data
Generative AI
8.5
125
Not enough data
8.5
125
Not enough data
Agentic AI - AI Sales Assistant
9.2
32
Not enough data
9.2
31
Not enough data
9.0
28
Not enough data
9.1
27
Not enough data
9.3
28
Not enough data
9.1
28
Not enough data
9.3
30
Not enough data
Integrated Workflows
8.7
522
Not enough data
8.5
511
Not enough data
8.1
466
Not enough data
8.1
460
Not enough data
8.9
525
Not enough data
8.4
468
Not enough data
8.6
481
Not enough data
Repeatability and Reportability
8.4
482
Not enough data
8.7
501
Not enough data
8.7
498
Not enough data
8.3
482
Not enough data
7.8
415
Not enough data
AI and Automation
8.5
462
Not enough data
8.4
470
Not enough data
8.3
427
Not enough data
8.0
431
Not enough data
7.8
415
Not enough data
Generative AI
7.4
269
Not enough data
Agentic AI - Sales Engagement
8.3
88
Not enough data
8.5
89
Not enough data
8.6
87
Not enough data
8.4
88
Not enough data
8.3
88
Not enough data
8.2
88
Not enough data
8.5
88
Not enough data
Collaborate
Not enough data
8.4
37
Not enough data
8.0
35
Logistics
Not enough data
8.2
35
Not enough data
8.2
35
Not enough data
8.2
35
Call Analytics
8.7
133
Not enough data
8.6
137
Not enough data
8.7
133
Not enough data
8.9
134
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
142
Not enough data
8.7
126
Not enough data
Not enough data
Not enough data
Generative AI
8.3
60
Not enough data
Agentic AI - Conversation Intelligence
8.8
14
Not enough data
9.2
15
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
8.8
14
Not enough data
8.8
15
Not enough data
9.1
15
Not enough data
Revenue Sourcing and Forecasting
8.7
66
Not enough data
8.6
69
Not enough data
8.9
69
Not enough data
8.5
63
Not enough data
8.5
66
Not enough data
8.4
58
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
64
Not enough data
8.4
62
Not enough data
8.2
59
Not enough data
8.2
65
Not enough data
8.5
56
Not enough data
Account Management
8.3
63
Not enough data
8.1
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.7
56
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.1
22
Not enough data
8.4
23
Not enough data
8.4
21
Not enough data
8.2
21
Not enough data
8.3
23
Not enough data
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.5
173
8.3
23
8.5
162
8.0
23
8.5
167
8.0
23
8.6
169
8.0
23
8.7
171
7.9
23
8.8
166
8.0
22
8.2
162
8.1
22
Territory Management - Sales Planning
8.6
164
7.8
22
8.5
170
7.9
22
Quota & Capacity Management - Sales Planning
8.4
166
8.3
22
8.4
174
8.0
22
8.4
166
8.2
22
Agentic AI - Sales Planning
8.5
56
7.9
11
8.6
55
7.6
11
Platform - Compensation Planning
Not enough data
8.7
88
Not enough data
8.4
86
Not enough data
8.8
87
Not enough data
8.7
85
Not enough data
8.8
85
Not enough data
8.9
87
Additional Features - Compensation Planning
Not enough data
8.8
86
Not enough data
8.8
85
Not enough data
8.9
84
Agentic AI - Lead Scoring
8.0
57
Not enough data
8.3
56
Not enough data
8.0
57
Not enough data
8.2
58
Not enough data
Attribution
8.9
455
Not enough data
8.9
461
Not enough data
8.6
436
Not enough data
Discovery
8.9
465
Not enough data
8.6
455
Not enough data
8.6
432
Not enough data
Management
8.5
420
Not enough data
8.7
441
Not enough data
Platform
8.6
431
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
69
6.8
32
8.7
69
6.8
32
8.5
70
6.8
33
Incentives
8.2
433
Feature Not Available
8.4
496
8.5
269
8.0
430
9.1
382
|
Verified
8.6
508
8.6
241
Personalization
8.6
478
Feature Not Available
8.8
556
8.8
312
|
Verified
8.9
589
9.0
348
|
Verified
8.6
532
8.8
309
|
Verified
Administrative
8.7
559
8.9
306
|
Verified
8.5
522
8.8
297
|
Verified
8.4
503
8.4
174
Agentic AI - Email Tracking
8.2
62
Not enough data
8.4
60
Not enough data
8.4
60
Not enough data
8.3
62
Not enough data
8.4
61
Not enough data
8.3
60
Not enough data
8.4
63
Not enough data
Analytics
8.3
569
Not enough data
8.4
576
Not enough data
8.3
590
Not enough data
Customizations
8.7
623
Not enough data
8.5
592
Not enough data
8.6
625
Not enough data
8.4
570
Not enough data
8.4
598
Not enough data
Generative AI
7.5
289
Not enough data
Agentic AI - Sales Analytics
8.3
78
7.5
34
8.6
79
8.0
34
8.4
78
7.8
34
8.4
77
7.9
35
8.2
78
7.7
35
Data Sourcing
8.5
966
8.5
64
8.7
997
8.6
65
8.4
899
8.4
63
8.7
1028
8.4
68
8.6
959
8.4
65
Predictive Analytics
8.4
944
7.9
62
8.6
959
8.0
61
8.1
852
7.8
62
8.3
893
7.7
62
Sales Management
8.7
983
7.9
63
8.1
854
7.9
61
8.6
977
8.2
60
8.8
1046
8.2
62
Agentic AI - Outbound Call Tracking
8.6
38
Not enough data
8.6
39
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
183
Not enough data
8.6
44
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
189
Not enough data
8.9
182
Not enough data
8.3
178
Not enough data
8.5
188
Not enough data
8.4
182
Not enough data
8.7
38
Not enough data
Agentic AI - Sales Coaching
9.0
20
7.1
7
8.9
20
7.4
7
9.1
20
6.9
7
9.2
20
7.4
7
Training
8.8
255
8.3
15
8.8
247
7.9
15
8.5
207
7.4
15
8.5
242
7.0
15
Feedback
8.8
236
7.4
15
8.6
232
7.9
15
8.6
213
7.6
15
8.6
200
8.0
15
8.8
225
8.0
15
8.9
226
7.4
15
8.7
198
7.4
15
Generative AI
7.6
70
7.4
15
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
10.0
6
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and CaptivateIQ are categorized as Sales Planning, Sales Coaching, Sales Analytics, and Sales Performance Management
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Location Intelligence, Field Sales, Sales Enablement, Outbound Call Tracking, Lead Scoring, Email Tracking, CRM, and Revenue AI Platforms
CaptivateIQ is categorized as Compensation Planning, Sales Intelligence, Sales Compensation, and Sales & Ops Planning
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CaptivateIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Computer Software
35.9%
Information Technology and Services
16.5%
Financial Services
8.0%
Marketing and Advertising
4.3%
Computer & Network Security
3.1%
Other
32.2%
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
What is the best way to reach customer support?
2 Comments
Official Response from CaptivateIQ
Hi Taimoor,
You can email support@captivateiq.com.Read more
Can you create a mobile phone app for CaptivateIQ?
2 Comments
Official Response from CaptivateIQ
Hi Vinh,
A mobile app is not on our roadmap for this year but you can still access the site on your mobile phone to see your performance dashboard.
Read more
Will there be an app or is there an app for mobile phones?
2 Comments
BZ
Hi Manuel,
We don't have a mobile app yet but you can access the rep dashboard from the mobile website.
Hope that helps. Read more
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