# CaptivateIQ vs Dynamics 365 Sales Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dynamics 365 Sales excels in integrating AI-driven insights with CRM tools, which helps sales teams enhance customer relationships and close deals more efficiently. Users appreciate its predictive analytics and automation features, making it a strong choice for those already invested in the Microsoft ecosystem.
- **Users say** that CaptivateIQ stands out for its user-friendly interface, making it easy to navigate and access commission statements. The streamlined home screens provide quick access to core metrics, which users find invaluable for tracking their performance without unnecessary complexity.
- **According to verified reviews** , Dynamics 365 Sales faces challenges with user satisfaction, particularly in ease of use and setup. Some users have noted that while it offers powerful features, the initial configuration can be cumbersome, which may hinder new users from fully leveraging its capabilities.
- **Reviewers mention** that CaptivateIQ shines in providing clarity regarding commission details, allowing users to easily understand their earnings and any discrepancies. This transparency is a significant advantage for teams that prioritize clear communication about compensation.
- **G2 reviewers highlight** that while Dynamics 365 Sales has a solid foundation for sales processes, it sometimes struggles to meet specific workflow needs, leading to configuration challenges. Users have expressed a desire for more intuitive customization options to better align the software with their unique sales strategies.
- **Users report** that CaptivateIQ's support quality is exceptional, with many praising the responsiveness and helpfulness of the support team. This level of service contributes to a more positive overall experience, especially for users who may encounter issues or have questions during their day-to-day operations.



| | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 3,485 | 1,618 | 
| **Largest Market Segment** | Mid-Market (67.9% of reviews) | Mid-Market (39.4% of reviews) | 
| **Entry Level Price** | No pricing available | $210/month per user | 

---
## Top Pros & Cons

### CaptivateIQ

Pros:
- Ease of Use (519 reviews)
- Simple (238 reviews)

Cons:
- Learning Curve (80 reviews)
- Missing Features (55 reviews)

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

---
## Ratings Comparison
| Rating | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
  | **Meets Requirements** | 9.4 (2562 reviews) | 8.1 (1291 reviews) | 
  | **Ease of Use** | 9.4 (2590 reviews) | 7.4 (1297 reviews) | 
  | **Ease of Setup** | 8.8 (671 reviews) | 7.2 (417 reviews) | 
  | **Ease of Admin** | 8.7 (246 reviews) | 7.6 (385 reviews) | 
  | **Quality of Support** | 9.4 (1880 reviews) | 7.5 (1132 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (247 reviews) | 7.8 (380 reviews) | 
  | **Product Direction (% positive)** | 9.0 (2369 reviews) | 6.3 (1268 reviews) | 

---
## Pricing

### CaptivateIQ

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **CaptivateIQ** | N/A | N/A |
| **Dynamics 365 Sales** | 7.9/10 | 1201 |

#### Sales Force Automation

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.1 (965 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.9 (679 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 7.9 (905 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 7.8 (971 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 7.6 (736 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | 7.9 (869 reviews) ✓ Verified | 
| **Product & Price List Management** | Not enough data | 7.6 (730 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 7.8 (721 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 8.0 (768 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Email Marketing** | Not enough data | 7.6 (754 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 7.5 (732 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 7.8 (822 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 7.6 (642 reviews) ✓ Verified | 

#### Customer Support

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Case Management** | Not enough data | 8.0 (708 reviews) ✓ Verified | 
| **Customer Support Portal** | Not enough data | 7.8 (672 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 7.9 (694 reviews) ✓ Verified | 
| **Call Center Features** | Not enough data | 7.7 (603 reviews) ✓ Verified | 
| **Support Analytics** | Not enough data | 7.9 (630 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Reporting** | Not enough data | 7.9 (896 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.9 (946 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 7.7 (783 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 7.5 (556 reviews) ✓ Verified | 
| **Social Network Integration** | Not enough data | 7.6 (550 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 7.4 (620 reviews) ✓ Verified | 

#### Platform

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (293 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.1 (308 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.2 (302 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 7.9 (227 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 7.9 (249 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | Not enough data | 7.8 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 7.7 (292 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 7.8 (254 reviews) ✓ Verified | 

#### Integration

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.9 (297 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 7.8 (234 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 7.6 (239 reviews) ✓ Verified | 

#### Generative AI

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (18 reviews) | 

#### Agentic AI - CRM

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 9.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | 8.3 (5 reviews) | 

### Sales Compensation

| Product | Score | Reviews |
|---|---|---|
| **CaptivateIQ** | 8.7/10 | 2060 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Sales Rep Portal

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Commission Estimator** | 9.1 (1646 reviews) | Not enough data | 
| **Dispute Management** | 8.8 (1332 reviews) | Not enough data | 
| **Compensation Statements** | 9.4 (1899 reviews) | Not enough data | 
| **Plan Documents and Agreements** | 8.9 (1422 reviews) | Not enough data | 
| **Individual and Team Performance Reports** | 8.8 (1401 reviews) | Not enough data | 
| **Mobile User Support** | 8.4 (1187 reviews) | Not enough data | 

#### Management Portal

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Sales Org Performance Reports** | 8.7 (1101 reviews) | Not enough data | 
| **Monitor Sales Rep Performance** | 8.8 (1199 reviews) | Not enough data | 
| **Territory Assignments/Management** | Feature Not Available | Not enough data | 
| **Quota Assignments/Management** | 8.8 (1235 reviews) | Not enough data | 
| **Commission splits and overrides** | 8.9 (1306 reviews) | Not enough data | 
| **Workflow and Approvals** | 8.8 (990 reviews) | Not enough data | 
| **Budgeting** | Feature Not Available | Not enough data | 

#### Administration

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Adjustments/Dispute Resolution** | 8.9 (1221 reviews) | Not enough data | 
| **Comp Modeling - Ease of Admin** | 8.8 (1189 reviews) | Not enough data | 
| **Comp Modeling - Design Flexibility** | 8.8 (1182 reviews) | Not enough data | 
| **Comp Statement Calculation and Distribution** | 9.0 (1331 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.9 (1386 reviews) | Not enough data | 
| **Sales Hierarchy Management** | 8.6 (1139 reviews) | Not enough data | 

#### Platform

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **CRM Integration** | 8.7 (840 reviews) | Not enough data | 
| **Financial Integration** | 8.5 (762 reviews) | Not enough data | 
| **HCM/HRIS Integration** | 8.3 (726 reviews) | Not enough data | 
| **Customization** | 8.4 (786 reviews) | Not enough data | 
| **APIs** | 8.4 (765 reviews) | Not enough data | 
| **Internationalization** | 8.4 (739 reviews) | Not enough data | 
| **Performance and Reliability** | 9.1 (936 reviews) | Not enough data | 

#### Agentic AI - Sales Compensation

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Natural Language Interaction** | 7.5 (157 reviews) | Not enough data | 

### Sales Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CaptivateIQ** | 8.4/10 | 39 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Data Availability

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Contact Data Availability** | 8.7 (33 reviews) | Not enough data | 
| **Company Data Availability** | 9.0 (32 reviews) | Not enough data | 
| **Industry Research Availability** | 8.2 (32 reviews) | Not enough data | 
| **Technographic Data Availability** | 8.4 (31 reviews) | Not enough data | 

#### Data Accuracy

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Contact Data Accuracy** | 8.9 (31 reviews) | Not enough data | 
| **Company Data Accuracy** | 9.1 (29 reviews) | Not enough data | 
| **Technographic Data Accuracy** | 8.7 (29 reviews) | Not enough data | 

#### Agentic AI - Sales Intelligence

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (11 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 

#### Platform

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Internationalization** | 8.7 (31 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (32 reviews) | Not enough data | 
| **Performance and Reliability** | 9.0 (33 reviews) | Not enough data | 
| **Reporting/Dashboards** | 8.9 (33 reviews) | Not enough data | 
| **Mobile User Support** | 8.3 (27 reviews) | Not enough data | 
| **APIs** | 8.9 (30 reviews) | Not enough data | 

#### Features

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Lead Builder** | 7.7 (27 reviews) | Not enough data | 
| **Integration to CRM/Marketing Automation** | 7.7 (28 reviews) | Not enough data | 
| **Data Cleaning/Enrichment** | 8.0 (29 reviews) | Not enough data | 
| **Data Segmentation/Filtering** | 8.0 (29 reviews) | Not enough data | 
| **Search** | 8.1 (29 reviews) | Not enough data | 
| **News/People Alerts** | 7.6 (27 reviews) | Not enough data | 
| **Connections** | 8.1 (26 reviews) | Not enough data | 
| **Reporting** | 8.5 (29 reviews) | Not enough data | 
| **Messaging** | 7.7 (25 reviews) | Not enough data | 

### Sales & Ops Planning

| Product | Score | Reviews |
|---|---|---|
| **CaptivateIQ** | 8.2/10 | 37 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Collaborate

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Optimization** | 8.4 (37 reviews) | Not enough data | 
| **Supply Chain Planning** | 8.0 (35 reviews) | Not enough data | 

#### Logistics

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Warehouse Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Inventory Targets** | 8.2 (35 reviews) | Not enough data | 
| **Procurement Planning** | 8.2 (35 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **CaptivateIQ** | 8.0/10 | 25 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Account Scoring** | 8.3 (23 reviews) | Not enough data | 
| **Revenue Planning** | 8.0 (23 reviews) | Not enough data | 
| **Account Segmentation** | 8.0 (23 reviews) | Not enough data | 
| **Sales Performance** | 8.0 (23 reviews) | Not enough data | 
| **Sales Forecasting** | 7.9 (23 reviews) | Not enough data | 
| **Integrations** | 8.0 (22 reviews) | Not enough data | 
| **Scenario Modeling** | 8.1 (22 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Territory Management** | 7.8 (22 reviews) | Not enough data | 
| **Territory Planning** | 7.9 (22 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Quota Management** | 8.3 (22 reviews) | Not enough data | 
| **Capacity Management** | 8.0 (22 reviews) | Not enough data | 
| **Quota Planning** | 8.2 (22 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (11 reviews) | Not enough data | 

### Compensation Planning

| Product | Score | Reviews |
|---|---|---|
| **CaptivateIQ** | 8.8/10 | 90 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Platform - Compensation Planning

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Compensation Budgeting** | 8.7 (88 reviews) | Not enough data | 
| **Merit Cycle Planning** | 8.4 (86 reviews) | Not enough data | 
| **Pay Transparency** | 8.8 (87 reviews) | Not enough data | 
| **Automated Compliance** | 8.7 (85 reviews) | Not enough data | 
| **Reward Structuring** | 8.8 (85 reviews) | Not enough data | 
| **Compensation History** | 8.9 (87 reviews) | Not enough data | 

#### Additional Features - Compensation Planning

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Reporting Capabilities** | 8.8 (86 reviews) | Not enough data | 
| **Workflow Automation** | 8.8 (85 reviews) | Not enough data | 
| **Integrations** | 8.9 (84 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **CaptivateIQ** | 8.3/10 | 467 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.8 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (33 reviews) | Not enough data | 

#### Incentives

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Badges** | Feature Not Available | Not enough data | 
| **Triggers** | 8.5 (269 reviews) | Not enough data | 
| **Commission Calculator** | 9.1 (382 reviews) ✓ Verified | Not enough data | 
| **Leaderboards** | 8.6 (241 reviews) | Not enough data | 

#### Personalization

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Profiles** | Feature Not Available | Not enough data | 
| **Custom Reports** | 8.8 (312 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 9.0 (348 reviews) ✓ Verified | Not enough data | 
| **Goal Setting** | 8.8 (309 reviews) ✓ Verified | Not enough data | 

#### Administrative

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Integration** | 8.9 (306 reviews) ✓ Verified | Not enough data | 
| **Employee Structure** | 8.8 (297 reviews) ✓ Verified | Not enough data | 
| **Behavior Monitoring** | 8.4 (174 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **CaptivateIQ** | 8.0/10 | 71 |
| **Dynamics 365 Sales** | 8.5/10 | 22 |

#### Agentic AI - Sales Analytics

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (34 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (34 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (35 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (35 reviews) | Not enough data | 

#### Data Sourcing

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Data Sourcing** | 8.5 (64 reviews) | 8.7 (21 reviews) | 
| **Exporting & Sharing Data** | 8.6 (65 reviews) | 8.5 (21 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (63 reviews) | 8.4 (20 reviews) | 
| **Interactive Dashboards** | 8.4 (68 reviews) | 8.1 (21 reviews) | 
| **Data Segmentation** | 8.4 (65 reviews) | 8.7 (20 reviews) | 

#### Predictive Analytics

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Lead Scoring** | 7.9 (62 reviews) | 8.7 (20 reviews) | 
| **Opportunity Scoring** | 8.0 (61 reviews) | 8.6 (19 reviews) | 
| **Risk Analysis** | 7.8 (62 reviews) | 8.3 (19 reviews) | 
| **Live Forecasting** | 7.7 (62 reviews) | 8.3 (19 reviews) | 

#### Sales Management

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Live Pipeline Management** | 7.9 (63 reviews) | 8.8 (20 reviews) | 
| **Sales Gamification** | 7.9 (61 reviews) | 8.7 (19 reviews) | 
| **Account-Based Analytics** | 8.2 (60 reviews) | 8.5 (20 reviews) | 
| **Activity Tracking** | 8.2 (62 reviews) | 8.7 (20 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **CaptivateIQ** | 7.5/10 | 16 |
| **Dynamics 365 Sales** | 8.6/10 | 6 |

#### Agentic AI - Sales Coaching

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Multi-step Planning** | 7.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (7 reviews) | Not enough data | 
| **Decision Making** | 7.4 (7 reviews) | Not enough data | 

#### Training

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Knowledge Base** | 8.3 (15 reviews) | 8.9 (6 reviews) | 
| **Coaching Materials** | 7.9 (15 reviews) | 8.6 (6 reviews) | 
| **Playbook Creation** | 7.4 (15 reviews) | 7.5 (6 reviews) | 
| **Video Record** | 7.0 (15 reviews) | 8.6 (6 reviews) | 

#### Feedback

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Review** | 7.4 (15 reviews) | 8.9 (6 reviews) | 
| **Scorecard** | 7.9 (15 reviews) | 8.9 (6 reviews) | 
| **Coaching Card** | 7.6 (15 reviews) | 8.6 (6 reviews) | 
| **Leaderboard** | 8.0 (15 reviews) | 9.2 (6 reviews) | 
| **Real-Time Updates** | 8.0 (15 reviews) | 8.6 (6 reviews) | 
| **Notifications** | 7.4 (15 reviews) | 8.6 (6 reviews) | 
| **Competition** | 7.4 (15 reviews) | 8.6 (6 reviews) | 

#### Generative AI

| Feature | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **AI Text Summarization** | 7.4 (15 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to CaptivateIQ (6):** [Compensation Planning Software](https://www.g2.com/categories/compensation-planning), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence), [Sales Compensation Software](https://www.g2.com/categories/sales-compensation), [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Sales & Ops Planning Software](https://www.g2.com/categories/sales-ops-planning)

**Unique to Dynamics 365 Sales (1):** [CRM Software](https://www.g2.com/categories/crm)


---
## Reviewer Demographics

### By Company Size

| Segment | CaptivateIQ | Dynamics 365 Sales | 
|---|---|---|
| **Small-Business** | 6.3% | 31.0% | 
| **Mid-Market** | 67.9% | 39.4% | 
| **Enterprise** | 25.8% | 29.6% | 

### By Industry

#### CaptivateIQ

- **Computer Software:** 35.9%
- **Information Technology and Services:** 16.5%
- **Financial Services:** 8.0%
- **Marketing and Advertising:** 4.3%
- **Computer & Network Security:** 3.1%
- **Staffing and Recruiting:** 2.7%
- **Human Resources:** 2.1%
- **Internet:** 1.8%
- **Security and Investigations:** 1.5%
- **Accounting:** 1.3%
- **Other:** 22.8%

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

---
## Alternatives

### Alternatives to CaptivateIQ

- [Xactly](https://www.g2.com/products/xactly/reviews) — 4.2/5 stars (1091 reviews)
- [Varicent](https://www.g2.com/products/varicent-varicent/reviews) — 4.5/5 stars (599 reviews)
- [QuotaPath](https://www.g2.com/products/quotapath/reviews) — 4.7/5 stars (274 reviews)
- [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) — 4.6/5 stars (3063 reviews)
- [Performio](https://www.g2.com/products/performio/reviews) — 4.4/5 stars (1010 reviews)
- [Anaplan](https://www.g2.com/products/anaplan/reviews) — 4.6/5 stars (458 reviews)
- [Everstage](https://www.g2.com/products/everstage/reviews) — 4.8/5 stars (2043 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [SAP SuccessFactors Incentive Management (formerly SAP Commissions)](https://www.g2.com/products/sap-successfactors-incentive-management-formerly-sap-commissions/reviews) — 4.1/5 stars (190 reviews)
- [Qobra](https://www.g2.com/products/qobra/reviews) — 4.8/5 stars (1071 reviews)

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13807 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)

---
## Top Discussions

### CaptivateIQ

- Title: [What is the best way to reach customer support?](https://www.g2.com/discussions/42577-what-is-the-best-way-to-reach-customer-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Taimoor,

You can email support@captivateiq.com."
- Title: [Can you create a mobile phone app for CaptivateIQ?](https://www.g2.com/discussions/27327-can-you-create-a-mobile-phone-app-for-captivateiq) — 2 comments *(includes official response)*
  > **Top comment:** "Hi Vinh,

A mobile app is not on our roadmap for this year but you can still access the site on your mobile phone to see your performance dashboard. 

"
- Title: [Will there be an app or is there an app for mobile phones?](https://www.g2.com/discussions/13285-will-there-be-an-app-or-is-there-an-app-for-mobile-phones) — 2 comments, 1 upvote
  > **Top comment:** "Hi Manuel,

We don't have a mobile app yet but you can access the rep dashboard from the mobile website. 

Hope that helps. "
- Title: [How is CaptivateIQ changing the way companies manage and optimize their commission plans?](https://www.g2.com/discussions/how-is-captivateiq-changing-the-way-companies-manage-and-optimize-their-commission-plans) — 1 comment
  > **Top comment:** "CaptivateIQ is changing how companies manage commissions by automating the process and making it more flexible.
It helps create and adjust commission plans..."
- Title: [It won't let me upload my screenshot!! But I have one, I use CaptivateIQ all the time. Hopefully I can still get credit for writing this.](https://www.g2.com/discussions/it-won-t-let-me-upload-my-screenshot-but-i-have-one-i-use-captivateiq-all-the-time-hopefully-i-can-still-get-credit-for-writing-this) — 1 comment, 1 upvote
  > **Top comment:** "same"

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/captivateiq-vs-dynamics-365-sales)