Link copied to clipboard # Capsule CRM vs Zoho CRM Comparison - What are their main differences? Share [ Export ](/compare/capsule-crm/zoho-crm/export.csv) CapsuleZoho[+ Add Product](#) Pricing **Capsule CRM** Free Trial **$0.00** 2 Users Per Month · Free **$22.00** 1 User Per Month · Starter **$40.00** 1 User Per Month · Growth **$60.00** 1 User Per Month · Advanced **$72.00** 1 User Per Month · Ultimate Show more **Zoho CRM** Free Trial **Free** · Free Edition **$23.00** 1 User Per Month · Professional **$40.00** 1 User Per Month · Enterprise **$14.00** 1 per user/ per month Per Year · Standard **$52.00** 1 per user/ per month Per Year · Ultimate Show more **Pricing Insights** from reviews Perceived Cost **Capsule CRM** $$$$$ **Zoho CRM** $$$$$ Average Discount **Capsule CRM** 8% **Zoho CRM** 10%2% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Capsule CRM** 6 months Based on 100 responses **Zoho CRM** 6 months Based on 100 responses Return on Investment **Capsule CRM** 6 months Based on 100 responses **Zoho CRM** 6 months Based on 100 responses ![Capsule CRM](https://images.g2crowd.com/uploads/product/hd_favicon/fa2c7fe04036e31d16639ba367905491/capsule-crm.svg "Capsule CRM") ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Capsule CRM** [ Ease of Use (94) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1600687&qs=pros-and-cons#reviews)[ Customer Support (47) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1605099&qs=pros-and-cons#reviews)[ Missing Features (20) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1605006&qs=pros-and-cons#reviews)[ Limited Customization (15) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1604284&qs=pros-and-cons#reviews) **Zoho CRM** [ Easy Daily Navigation (154) ](https://www.g2.com/products/zoho-crm/reviews?filters%5Bsentiment_snippet%5D=2523022&qs=pros-and-cons#reviews)[ Connected Business Tools (105) ](https://www.g2.com/products/zoho-crm/reviews?filters%5Bsentiment_snippet%5D=2523214&qs=pros-and-cons#reviews)[ Steep Advanced Learning Curve (50) ](https://www.g2.com/products/zoho-crm/reviews?filters%5Bsentiment_snippet%5D=2522440&qs=pros-and-cons#reviews)[ Slow Loading And Lag (45) ](https://www.g2.com/products/zoho-crm/reviews?filters%5Bsentiment_snippet%5D=2521599&qs=pros-and-cons#reviews) Integrations **Capsule CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d06214a78a4c42bbd28cfa5c5d8b7b38/acuity-scheduling.png "Product Avatar Image") Acuity Scheduling ](https://www.g2.com/products/acuity-scheduling/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eae8b939f870e5ad3c813300663fb182/akita.png "Product Avatar Image") Akita ](https://www.g2.com/products/akita/reviews)[ View all ](https://www.g2.com/products/capsule-crm/integrations) **Zoho CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d06214a78a4c42bbd28cfa5c5d8b7b38/acuity-scheduling.png "Product Avatar Image") Acuity Scheduling ](https://www.g2.com/products/acuity-scheduling/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ View all ](https://www.g2.com/products/zoho-crm/integrations) Screenshots **Capsule CRM** ![Capsule CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1371044/G2-1.png) **Zoho CRM** ![Zoho CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/53683/Predictive-Sales.jpg) **Ratings** from reviews Meets Requirements **Capsule CRM** **9.0** /10 Based on 439 responses **Zoho CRM** **8.4** /10 Based on 2,506 responses Ease of Use **Capsule CRM** **9.4** /10 Based on 466 responses **Zoho CRM** **8.3** /10 Based on 2,529 responses Ease of Setup **Capsule CRM** **9.3** /10 Based on 348 responses **Zoho CRM** **8.0** /10 Based on 1,299 responses Ease of Admin **Capsule CRM** **9.4** /10 Based on 190 responses **Zoho CRM** **8.0** /10 Based on 1,033 responses Quality of Support **Capsule CRM** **9.4** /10 Based on 386 responses **Zoho CRM** **7.7** /10 Based on 2,297 responses Has the product been a good partner in doing business? **Capsule CRM** **9.5** /10 Based on 184 responses **Zoho CRM** **8.0** /10 Based on 1,008 responses Product Direction (% positive) **Capsule CRM** **9.3** /10 Based on 431 responses **Zoho CRM** **8.0** /10 Based on 2,427 responses **Features** ratings from reviews CRM **8.0** /10 Based on 420 responses **8.2** /10 Based on 1,993 responses CPQ Not enough data **7.7** /10 Based on 121 responses Sales Gamification Not enough data **8.7** /10 Based on 75 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free AI Sales Assistant Not enough data **8.5** /10 Based on 80 responses Sales Engagement Not enough data **8.2** /10 Based on 170 responses Quote-to-Cash Not enough data **8.4** /10 Based on 56 responses Customer Journey Mapping Not enough data **8.4** /10 Based on 106 responses Client Portal Not enough data **8.7** /10 Based on 89 responses Lead Capture Not enough data **8.5** /10 Based on 44 responses Lead Scoring Not enough data **7.9** /10 Based on 23 responses Sales Performance Management Not enough data **8.3** /10 Based on 198 responses Email Tracking Not enough data **8.0** /10 Based on 161 responses Sales Analytics Not enough data **8.1** /10 Based on 174 responses Sales Enablement Not enough data **7.8** /10 Based on 12 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 93.2% Mid-Market(51-1000 emp.) 6.4% Enterprise(\> 1000 emp.) 0.4% Small-Business(50 or fewer emp.) 93.2% Mid-Market(51-1000 emp.) 6.4% Enterprise(\> 1000 emp.) 0.4% Small-Business(50 or fewer emp.) 61.4% Mid-Market(51-1000 emp.) 32.5% Enterprise(\> 1000 emp.) 6.0% Small-Business(50 or fewer emp.) 61.4% Mid-Market(51-1000 emp.) 32.5% Enterprise(\> 1000 emp.) 6.0% **Reviewers' Industry** [![Capsule CRM](https://images.g2crowd.com/uploads/product/hd_favicon/fa2c7fe04036e31d16639ba367905491/capsule-crm.svg "Capsule CRM")](https://www.g2.com/products/capsule-crm/reviews) Capsule CRM Consulting 9.1% Marketing and Advertising 7.5% Information Technology and Services 7.5% Computer Software 5.1% Financial Services 5.1% Other 65.6% [![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")](https://www.g2.com/products/zoho-crm/reviews) Zoho CRM Information Technology and Services 16.1% Computer Software 9.9% Marketing and Advertising 8.8% Financial Services 3.6% Real Estate 3.5% Other 58.1% Alternatives **Capsule CRM Alternatives** ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") [ Freshsales ](/products/freshsales/reviews) ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) **Zoho CRM Alternatives** ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") [ Freshsales ](/products/freshsales/reviews) ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io") [ Apollo.io ](/products/apollo-io/reviews) ## Capsule vs Zoho FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Zoho vs Capsule? Capsule stands out for its higher reviewer satisfaction scores and simplicity, while Zoho is recognized for its feature richness and integrations. | [Zoho](https://www.g2.com/products/zoho-crm/reviews) | [Capsule](https://www.g2.com/products/capsule-crm/reviews) | | --- | --- | | 4.1/5 (2,947 reviews) | 4.7/5 (513 reviews) | | Small-Business | Small-Business | | 8.0 | 9.3 | | 7.7 | 9.4 | | Features (172 all-time mentions) | Ease of Use (94 all-time mentions) | ### How do the pricing models of Zoho and Capsule compare? Capsule is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Zoho:** Reviewers highlight Zoho as affordable and budget-friendly, especially for small businesses, but note that some advanced features require higher-tier plans. - **Capsule:** Capsule is praised for being well-priced and offering good value, with reviewers frequently mentioning its reasonable cost and suitability for small and mid-sized businesses. - **Switching reasons:** Several reviewers mention switching to Zoho for its feature set and integrations, while Capsule is chosen for its simplicity and ease of use. ### What are the best alternatives to Zoho and Capsule? The top 3 alternatives to Zoho and Capsule are Agentforce Sales, HubSpot Sales Hub, and Freshsales. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zoho](https://www.g2.com/products/zoho-crm/reviews) | 4.1/5 (2,947 reviews) | Small-Business | Affordable and budget-friendly for small business | Features (172 all-time mentions) | | [Capsule](https://www.g2.com/products/capsule-crm/reviews) | 4.7/5 (513 reviews) | Small-Business | Well-priced and good value for small and mid-sized businesses | Ease of Use (94 all-time mentions) | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | — | Customizability and scalability | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | Ease of Use and integrations | | [Freshsales](https://www.g2.com/products/freshsales/reviews) | 4.5/5 (1,236 reviews) | Small-Business | — | Intuitive interface and automation | ### Which CRM features should I prioritize when comparing Zoho and Capsule? Buyers should prioritize reporting, integrations, customization, automation, and ease of use when comparing Zoho and Capsule. - **Reporting:** Zoho (86 all-time mentions), Capsule (frequent recent mentions, but fewer than Zoho) - **Integrations:** Zoho (140 all-time mentions), Capsule (recent reviews highlight integrations, but lower all-time count) - **Customization:** Zoho (99 all-time mentions), Capsule (limited customization, 15 all-time mentions as a trade-off) - **Automation:** Zoho (74 all-time mentions), Capsule (recent reviews note basic automation, but not as advanced as Zoho) - **Ease of Use:** Capsule (94 all-time mentions), Zoho (271 all-time mentions, but more reviewers cite a learning curve for Zoho) ### What are the pros and cons of Zoho vs Capsule? Zoho's headline strength is its feature richness and integrations, while Capsule's is its simplicity and ease of use. - **Zoho strengths:** Feature richness (172 all-time mentions), integrations (140 all-time mentions), customizability (99 all-time mentions), automation (74 all-time mentions), and affordability (68 all-time mentions). - **Zoho trade-offs:** Learning curve (112 all-time mentions), complexity (68 all-time mentions), and occasional slow performance (59 all-time mentions). - **Capsule strengths:** Ease of use (94 all-time mentions), task management (32 all-time mentions), easy setup (31 all-time mentions), and time efficiency (recent reviews). - **Capsule trade-offs:** Missing features (20 all-time mentions), limited customization (15 all-time mentions), and basic reporting and automation compared to larger CRMs. ### Is Zoho or Capsule better for small businesses? Capsule is the better fit for small businesses, with higher satisfaction among small-business reviewers and a stronger focus on simplicity. - **Zoho:** Small-Business segment; reviewers appreciate its affordability and feature set, but note a steeper learning curve and complexity for new users. - **Capsule:** Small-Business segment; reviewers consistently praise its ease of use, intuitive setup, and suitability for small teams with straightforward needs. ### Which CRM platform has better integrations? Zoho is favored by reviewers for integrations, with more frequent mentions and a broader range of connected tools. - **Zoho:** 140 all-time reviews mention integrations, with specific mentions of Slack (8 all-time), Zoho Social (8 all-time), and Google Workspace (6 all-time). - **Capsule:** Xero (28 all-time mentions), Zapier (14 all-time mentions), and Calendly (recent reviews) are the most frequently cited integrations. ### How do Zoho and Capsule compare on customer support? Capsule scores materially higher than Zoho on Quality of Support, with a 1.7-point advantage (9.4 vs 7.7). - **Zoho:** Reviewers describe support as generally helpful, but note occasional slow response times and variability in support quality. - **Capsule:** Reviewers consistently praise Capsule's customer support, highlighting fast responses, helpful webinars, and a positive support experience. ### Which is easier to implement, Zoho or Capsule? Capsule is easier to implement than Zoho, with a 1.3-point advantage in Ease of Setup (9.3 vs 8.0). - **Zoho:** Reviewers note that setup is straightforward for basic use, but advanced customization and integrations can make implementation more complex and time-consuming. - **Capsule:** Reviewers consistently highlight Capsule's quick and intuitive setup process, with minimal training required and a smooth transition from other tools. ### Which product has better Reporting? Zoho is stronger on Reporting, with more frequent reviewer mentions and higher feature satisfaction. - **Zoho:** Reporting is cited in 86 all-time reviews, with reviewers highlighting customizable dashboards, detailed analytics, and advanced reporting features. - **Capsule:** Reporting is frequently mentioned in recent reviews as useful for daily sales management, but reviewers note it is more basic and less customizable than Zoho's reporting capabilities.