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Compare Capsule CRM and Keap 
Featured Products
At a Glance
Market Segments
Small-Business (93.7% of reviews)
Small-Business (87.5% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Starting at $249.00 1500 Contacts Per Month
Capsule CRM
Star Rating
(459)4.7 out of 5
Market Segments
Small-Business (93.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansKeap
Star Rating
(9)4.0 out of 5
Market Segments
Small-Business (87.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00 1500 Contacts Per Month
Learn more about KeapSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Capsule CRM excels in ease of use, with a score of 9.4, making it highly accessible for small businesses. In contrast, Keap's ease of use score is significantly lower at 7.2, which some reviewers mention can lead to a steeper learning curve.
- Reviewers mention that Capsule CRM offers superior customer support, scoring 9.4 in quality of support, while Keap's score of 8.3 indicates room for improvement. Users on G2 appreciate the responsiveness and helpfulness of Capsule's support team.
- G2 users highlight Capsule CRM's strong performance in contact and account management, scoring 9.2, compared to Keap's 8.4. Reviewers say that Capsule's intuitive interface makes managing customer relationships straightforward and efficient.
- Users say that Keap shines in marketing automation features, particularly in email marketing and campaign management, both scoring 8.8. Reviewers mention that these capabilities are robust and help streamline marketing efforts effectively.
- Reviewers mention that Capsule CRM's entry-level price of $0.00 is a significant advantage for small businesses, while Keap's starting price of $249.00 can be a barrier for some users. This pricing difference is often noted as a deciding factor for budget-conscious buyers.
- Users on G2 report that Capsule CRM's performance and reliability score of 9.4 is a strong point, while Keap's score of 8.2 suggests it may not be as dependable in high-demand situations. Reviewers say that consistent uptime and reliability are crucial for their daily operations.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Keap
Keap
Starting at $249.00
1500 Contacts Per Month
Say goodbye to feature-based plans. Get the entire Keap software platform starting at one low price — because serious growth requires serious software.
- 1,500 Contacts
- 2 Users
- 5 Proven Automations
Free Trial
Capsule CRM
Free Trial is available
Keap
Free Trial is available
Ratings
Meets Requirements
9.0
388
9.2
8
Ease of Use
9.4
408
7.7
8
Ease of Setup
9.3
291
8.3
8
Ease of Admin
9.4
176
Not enough data
Quality of Support
9.4
342
8.8
7
Has the product been a good partner in doing business?
9.5
170
Not enough data
Product Direction (% positive)
9.2
386
5.6
8
Features by Category
Sales Force Automation
9.1
333
|
Verified
8.9
6
|
Verified
Feature Not Available
Feature Not Available
8.9
329
|
Verified
8.6
6
|
Verified
9.1
337
|
Verified
9.0
5
|
Verified
7.4
272
Feature Not Available
8.4
301
|
Verified
8.0
5
|
Verified
7.4
267
8.0
5
|
Verified
7.4
264
7.7
5
|
Verified
8.2
291
|
Verified
9.3
5
|
Verified
Marketing Automation
7.8
285
8.9
6
|
Verified
Feature Not Available
8.9
6
|
Verified
8.8
311
|
Verified
8.9
6
|
Verified
Feature Not Available
8.3
5
|
Verified
Customer Support
8.6
300
|
Verified
8.7
5
8.3
286
8.3
5
8.4
289
8.3
5
7.4
262
8.0
5
7.9
258
8.0
5
Reporting & Analytics
8.0
293
|
Verified
8.7
5
|
Verified
8.6
303
|
Verified
8.6
6
|
Verified
8.0
276
|
Verified
7.3
5
Mobile & Social
7.4
259
|
Verified
7.3
5
Feature Not Available
7.3
5
8.3
273
|
Verified
7.3
5
|
Verified
Platform
8.3
282
|
Verified
Not enough data
8.4
279
|
Verified
Not enough data
8.7
283
|
Verified
Not enough data
7.5
245
|
Verified
Not enough data
6.8
230
|
Verified
Not enough data
7.5
256
|
Verified
Not enough data
9.4
286
|
Verified
Not enough data
7.4
248
Not enough data
Integration
8.2
269
|
Verified
Not enough data
7.8
259
|
Verified
Not enough data
7.6
241
|
Verified
Not enough data
Generative AI
6.8
224
Not enough data
Agentic AI - CRM
7.2
25
Not enough data
8.6
22
Not enough data
8.2
23
Not enough data
8.2
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
8.0
23
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Edit
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contracts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Invoice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictive Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and Keap are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Keap is categorized as SMS Marketing, Quote-to-Cash, Email Template Builder, Invoice Management, Landing Page Builders, Sales Analytics, Lead Scoring, Lead Capture, Email Tracking, Marketing Automation, and Insurance CRM
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Keap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
8.1%
Computer Software
5.4%
Financial Services
4.9%
Other
63.8%
Consulting
25.0%
Marketing and Advertising
25.0%
Professional Training & Coaching
12.5%
Leisure, Travel & Tourism
12.5%
Health, Wellness and Fitness
12.5%
Other
12.5%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
Keap has no discussions with answers
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