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Compare Capsule CRM and SuiteCRM 
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At a Glance
Market Segments
Small-Business (93.9% of reviews)
Small-Business (68.2% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
No pricing available
Capsule CRM
Star Rating
(455)4.7 out of 5
Market Segments
Small-Business (93.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansSuiteCRM
Star Rating
(94)4.2 out of 5
Market Segments
Small-Business (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Capsule CRM excels in ease of use with a score of 9.4, making it particularly favorable for small businesses looking for a straightforward CRM solution. In contrast, SuiteCRM's ease of use score is lower at 7.9, which some users find less intuitive.
- Reviewers mention that Capsule CRM offers superior customer support, scoring 9.4 in quality of support, while SuiteCRM's score of 8.0 indicates room for improvement. Users appreciate Capsule's responsive support team, which they say enhances their overall experience.
- G2 users highlight Capsule CRM's strong performance in task and activity management, scoring 9.1, compared to SuiteCRM's 8.4. Reviewers say that Capsule's task management features help them stay organized and efficient.
- Users on G2 report that SuiteCRM shines in marketing automation, particularly in email marketing and campaign management, with scores of 8.3 and 8.0 respectively. In contrast, Capsule CRM's scores in these areas are lower, indicating that SuiteCRM may be a better fit for businesses focused on marketing efforts.
- Reviewers mention that Capsule CRM's performance and reliability score of 9.4 is a significant advantage, as it ensures consistent uptime and functionality. SuiteCRM's score of 8.6, while still good, suggests that users may experience occasional reliability issues.
- Users say that SuiteCRM offers better customization options, scoring 8.6 compared to Capsule CRM's 8.2. Reviewers appreciate SuiteCRM's flexibility in tailoring the software to their specific business needs, which is a crucial factor for many organizations.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
SuiteCRM
No pricing availableFree Trial
Capsule CRM
Free Trial is available
SuiteCRM
No trial information availableRatings
Meets Requirements
9.0
385
8.6
78
Ease of Use
9.4
405
7.9
78
Ease of Setup
9.3
288
8.2
37
Ease of Admin
9.4
175
8.2
35
Quality of Support
9.4
339
8.0
73
Has the product been a good partner in doing business?
9.5
169
8.8
34
Product Direction (% positive)
9.2
383
8.4
75
Features by Category
Sales Force Automation
9.1
330
|
Verified
9.0
67
|
Verified
Feature Not Available
Feature Not Available
8.9
327
|
Verified
8.5
62
|
Verified
9.1
335
|
Verified
8.4
66
|
Verified
7.4
271
8.2
56
|
Verified
8.4
300
|
Verified
8.2
59
|
Verified
7.4
266
8.2
58
|
Verified
7.4
263
8.3
59
|
Verified
8.2
290
|
Verified
8.2
59
|
Verified
Marketing Automation
7.8
283
8.3
54
|
Verified
Feature Not Available
8.0
56
|
Verified
8.8
309
|
Verified
8.8
60
|
Verified
Feature Not Available
Feature Not Available
Customer Support
8.6
299
|
Verified
8.1
56
|
Verified
8.3
285
8.0
54
|
Verified
8.4
288
7.8
57
|
Verified
7.4
261
7.6
53
|
Verified
7.9
257
8.0
55
|
Verified
Reporting & Analytics
8.0
292
|
Verified
8.4
64
|
Verified
8.6
302
|
Verified
8.3
66
|
Verified
8.0
275
|
Verified
7.9
59
|
Verified
Mobile & Social
7.4
258
|
Verified
Feature Not Available
Feature Not Available
8.1
48
8.3
272
|
Verified
8.2
51
|
Verified
Platform
8.3
281
|
Verified
8.6
38
|
Verified
8.4
278
|
Verified
8.5
38
|
Verified
8.6
282
|
Verified
8.8
38
|
Verified
7.5
244
|
Verified
8.4
34
|
Verified
6.8
229
|
Verified
8.4
34
|
Verified
7.5
255
|
Verified
8.6
35
|
Verified
9.4
285
|
Verified
8.6
37
|
Verified
7.4
247
7.8
35
|
Verified
Integration
8.2
268
|
Verified
8.4
35
|
Verified
7.8
258
|
Verified
7.7
30
|
Verified
7.6
240
|
Verified
7.7
30
|
Verified
Generative AI
6.8
223
7.0
5
Agentic AI - CRM
7.1
23
Not enough data
8.5
21
Not enough data
8.1
22
Not enough data
8.1
22
Not enough data
7.5
22
Not enough data
8.3
22
Not enough data
7.9
22
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.7%
Marketing and Advertising
8.3%
Information Technology and Services
8.1%
Computer Software
5.2%
Financial Services
5.0%
Other
63.7%
Information Technology and Services
15.9%
Computer Software
9.1%
Telecommunications
6.8%
Internet
5.7%
Accounting
5.7%
Other
56.8%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
SuiteCRM has no discussions with answers
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