Compare Capsule CRM and Sugar Sell 
Featured Products
At a Glance
Market Segments
Small-Business (92.9% of reviews)
Mid-Market (48.4% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$19.00 Per Month
Capsule CRM
Star Rating
(481)4.7 out of 5
Market Segments
Small-Business (92.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansSugar Sell
Star Rating
(776)3.8 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user experience, with many praising its simple functionality and ease of use. Users appreciate features like the inbuilt kanban board for visualizing the sales process, which helps them understand timelines better.
- According to verified reviews, Sugar Sell offers a clean design and fast setup, making it appealing for users who need to get started quickly. One user highlighted how it helps them deliver products on time, which is crucial for their business.
- Users say that Capsule CRM's integration capabilities are a significant advantage, allowing seamless connections with other systems. This flexibility is often noted as a big bonus, enhancing overall productivity.
- Reviewers mention that while Sugar Sell has a solid feature set, it sometimes struggles to meet specific workflow needs, with some users noting configuration challenges. However, they still find it practical and modern in design.
- G2 reviewers highlight Capsule CRM's consistent updates and improvements, which keep enhancing its usability. Users have been on the platform for years and appreciate the regular addition of new features that simplify their daily tasks.
- According to recent feedback, Sugar Sell is recognized for its effective sales tools that save time and boost sales, but it faces challenges in areas like customer support quality compared to Capsule CRM, which has received higher ratings in this aspect.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Capsule CRM
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
9.0
405
8.0
613
Ease of Use
9.4
428
7.6
649
Ease of Setup
9.3
310
7.2
346
Ease of Admin
9.4
183
7.6
319
Quality of Support
9.4
357
7.7
556
Has the product been a good partner in doing business?
9.5
177
7.8
303
Product Direction (% positive)
9.3
403
7.0
600
Features by Category
Sales Force Automation
9.1
344
|
Verified
8.2
502
|
Verified
Feature Not Available
7.6
322
8.9
338
|
Verified
7.8
469
|
Verified
9.1
345
|
Verified
7.7
487
|
Verified
7.4
273
7.2
358
|
Verified
8.4
305
|
Verified
7.4
412
|
Verified
7.4
269
7.3
346
|
Verified
7.4
265
7.4
348
|
Verified
8.2
292
|
Verified
7.7
376
|
Verified
Marketing Automation
7.8
288
7.1
354
|
Verified
Feature Not Available
7.2
361
|
Verified
8.8
314
|
Verified
7.9
427
|
Verified
Feature Not Available
7.0
312
|
Verified
Customer Support
8.6
302
|
Verified
7.9
386
|
Verified
8.3
286
7.6
348
|
Verified
8.4
290
7.7
358
|
Verified
7.4
261
7.4
292
7.9
257
7.7
313
|
Verified
Reporting & Analytics
8.1
297
|
Verified
7.7
470
|
Verified
8.6
303
|
Verified
8.0
476
|
Verified
8.0
276
|
Verified
7.4
367
|
Verified
Mobile & Social
7.4
259
|
Verified
7.2
269
|
Verified
Feature Not Available
7.2
267
|
Verified
8.3
274
|
Verified
7.4
331
|
Verified
Platform
8.3
287
|
Verified
8.2
260
|
Verified
8.4
283
|
Verified
7.8
255
|
Verified
8.6
284
|
Verified
8.1
268
|
Verified
7.5
246
|
Verified
7.9
168
|
Verified
6.8
230
|
Verified
8.2
214
|
Verified
7.5
257
|
Verified
7.5
216
|
Verified
9.4
287
|
Verified
7.6
257
|
Verified
7.4
249
7.2
199
|
Verified
Integration
8.2
269
|
Verified
7.6
260
|
Verified
7.8
260
|
Verified
7.7
202
|
Verified
7.7
243
|
Verified
7.3
198
|
Verified
Generative AI
6.8
224
6.3
28
Agentic AI - CRM
7.3
25
Not enough data
8.6
22
Not enough data
8.2
23
Not enough data
8.3
23
Not enough data
7.7
24
Not enough data
8.5
24
Not enough data
8.0
23
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and Sugar Sell are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.2%
Information Technology and Services
8.1%
Marketing and Advertising
8.1%
Computer Software
5.1%
Financial Services
5.1%
Other
64.2%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.2%
Alternatives
Discussions
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is CRM database software?
1 Comment
Official Response from Capsule CRM
CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data...Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
MP
I feel that it's easier to use than SalesForce and still offers a lot of power.Read more
Why is sugar a CRM?
1 Comment
EM
Because it's a specialized software that allows an organization to manage communication and other matters with their clientsRead more
What is sugar sell?
1 Comment
AO
Sugar Sell is a customer relationship management (CRM) system of software.Read more
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