# Capsule CRM vs Streak Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Capsule CRM excels in user satisfaction, boasting a higher overall score compared to Streak. Users appreciate its **intuitive interface** and ease of navigation, with one reviewer noting, "I love that Capsule is easy to use and navigate."
- **According to verified reviews** , Capsule CRM has a significantly larger number of reviews, indicating a more reliable consensus on its performance. With 451 reviews compared to Streak's 256, users feel more confident in the feedback surrounding Capsule CRM.
- **Users say** that Capsule CRM's implementation process is quick and straightforward, with many highlighting its **intuitive onboarding wizard**. This ease of setup contrasts with Streak, where some users have expressed challenges in adapting to its features.
- **Reviewers mention** that Capsule CRM offers superior support quality, with a score that reflects users' positive experiences. One user noted, "What I value most is how easy it is to use the CRM," emphasizing the support they received in navigating the software.
- **G2 reviewers highlight** Streak's seamless integration with Gmail as a standout feature, allowing users to manage email campaigns directly within their inbox. This integration is particularly beneficial for those who prioritize email tracking, as one user stated, "I love how Streak integrates seamlessly with Gmail."
- **Users report** that while Streak has strong features for email tracking and lead organization, Capsule CRM shines in overall usability and task management, with features like **task reminders** being particularly praised. One user mentioned, "My favorite feature is the ability to set tasks and reminders," showcasing how Capsule CRM helps keep their day organized.



| | Capsule CRM | Streak | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 491 | 264 | 
| **Largest Market Segment** | Small-Business (93.3% of reviews) | Small-Business (76.2% of reviews) | 
| **Entry Level Price** | $0.00 2 Users Per Month | $49.00 Per Month | 

---
## Top Pros & Cons

### Capsule CRM

Pros:
- Ease of Use (94 reviews)
- Customer Support (47 reviews)

Cons:
- Missing Features (20 reviews)
- Limited Customization (15 reviews)

### Streak

Pros:
- Ease of Use (9 reviews)
- Easy Tracking (7 reviews)

Cons:
- Learning Curve (4 reviews)
- Limited Features (4 reviews)

---
## Ratings Comparison
| Rating | Capsule CRM | Streak | 
|---|---|---|
  | **Meets Requirements** | 9.0 (407 reviews) | 8.9 (224 reviews) | 
  | **Ease of Use** | 9.4 (431 reviews) | 8.8 (227 reviews) | 
  | **Ease of Setup** | 9.3 (313 reviews) | 9.2 (84 reviews) | 
  | **Ease of Admin** | 9.4 (181 reviews) | 9.2 (66 reviews) | 
  | **Quality of Support** | 9.4 (358 reviews) | 8.7 (167 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (175 reviews) | 9.2 (62 reviews) | 
  | **Product Direction (% positive)** | 9.3 (403 reviews) | 8.8 (216 reviews) | 

---
## Pricing

### Capsule CRM

#### Entry-Level Pricing

Plan: Free

Price: $0.00 2 Users Per Month

Description: Our free CRM to help you get started with basic features for up to 2 users.

Key Features:
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists

[Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing)

#### Free Trial

Yes

### Streak

#### Entry-Level Pricing

Plan: Pro Plan

Price: $49.00 Per Month

Description: For any sized business looking to collaborate with a complete CRM

Key Features:
- Advanced CRM (Unlimited records)
- Shared Pipelines
- Mail Merge (1500/day)

[Browse all 3 editions](https://www.g2.com/products/streak/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | 8.0/10 | 386 |
| **Streak** | 8.3/10 | 92 |

#### Sales Force Automation

| Feature | Capsule CRM | Streak | 
|---|---|---|
| **Contact & Account Management** | 9.1 (344 reviews) ✓ Verified | 9.1 (72 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.8 (62 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (339 reviews) ✓ Verified | 9.3 (85 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.1 (348 reviews) ✓ Verified | 9.0 (80 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.4 (269 reviews) | 8.4 (61 reviews) ✓ Verified | 
| **Desktop Integration** | 8.4 (305 reviews) ✓ Verified | 9.0 (71 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.4 (266 reviews) | 8.5 (61 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.4 (261 reviews) | 8.6 (59 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.2 (290 reviews) ✓ Verified | 8.8 (66 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Capsule CRM | Streak | 
|---|---|---|
| **Email Marketing** | 7.8 (286 reviews) | 8.8 (76 reviews) ✓ Verified | 
| **Lead Management** | 8.8 (311 reviews) ✓ Verified | 9.3 (82 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 8.4 (64 reviews) ✓ Verified | 

#### Customer Support

| Feature | Capsule CRM | Streak | 
|---|---|---|
| **Case Management** | 8.6 (298 reviews) ✓ Verified | 8.7 (70 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.3 (282 reviews) | 8.6 (70 reviews) ✓ Verified | 
| **Knowledge Base** | 8.4 (286 reviews) | 9.0 (69 reviews) ✓ Verified | 
| **Call Center Features** | 7.4 (257 reviews) | 8.5 (59 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (253 reviews) | 8.9 (62 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Capsule CRM | Streak | 
|---|---|---|
| **Reporting** | 8.0 (295 reviews) ✓ Verified | 8.3 (71 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (302 reviews) ✓ Verified | 8.8 (77 reviews) ✓ Verified | 
| **Forecasting** | 7.9 (272 reviews) ✓ Verified | 8.5 (61 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Capsule CRM | Streak | 
|---|---|---|
| **Social Collaboration Features** | 7.4 (255 reviews) ✓ Verified | 8.5 (59 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 8.3 (64 reviews) | 
| **Mobile User Support** | 8.3 (270 reviews) ✓ Verified | 8.1 (66 reviews) ✓ Verified | 

#### Platform

| Feature | Capsule CRM | Streak | 
|---|---|---|
| **Customization** | 8.3 (286 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 
| **Workflow Capability** | 8.4 (281 reviews) ✓ Verified | 8.7 (47 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (282 reviews) ✓ Verified | 8.5 (45 reviews) ✓ Verified | 
| **Internationalization** | 7.5 (244 reviews) ✓ Verified | 7.9 (35 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 6.7 (228 reviews) ✓ Verified | 7.4 (33 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.5 (255 reviews) ✓ Verified | 8.0 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.4 (285 reviews) ✓ Verified | 8.6 (43 reviews) ✓ Verified | 
| **Output Document Generation** | 7.4 (247 reviews) | 7.4 (36 reviews) ✓ Verified | 

#### Integration

| Feature | Capsule CRM | Streak | 
|---|---|---|
| **Data Import & Export Tools** | 8.2 (267 reviews) ✓ Verified | 8.5 (43 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (258 reviews) ✓ Verified | 8.1 (37 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (241 reviews) ✓ Verified | 8.0 (35 reviews) ✓ Verified | 

#### Generative AI

| Feature | Capsule CRM | Streak | 
|---|---|---|
| **AI Text Generation** | 6.8 (220 reviews) | 7.3 (21 reviews) | 

#### Agentic AI - CRM

| Feature | Capsule CRM | Streak | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (23 reviews) | 7.3 (5 reviews) | 
| **Multi-step Planning** | 8.3 (19 reviews) | 7.7 (5 reviews) | 
| **Cross-system Integration** | 7.9 (19 reviews) | 8.3 (5 reviews) | 
| **Adaptive Learning** | 7.9 (19 reviews) | 7.7 (5 reviews) | 
| **Natural Language Interaction** | 7.3 (20 reviews) | 8.3 (5 reviews) | 
| **Proactive Assistance** | 8.2 (20 reviews) | 7.0 (5 reviews) | 
| **Decision Making** | 7.5 (19 reviews) | 8.0 (5 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Streak** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Capsule CRM | Streak | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to Streak (1):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales)


---
## Reviewer Demographics

### By Company Size

| Segment | Capsule CRM | Streak | 
|---|---|---|
| **Small-Business** | 93.3% | 76.2% | 
| **Mid-Market** | 6.3% | 14.5% | 
| **Enterprise** | 0.4% | 9.4% | 

### By Industry

#### Capsule CRM

- **Consulting:** 9.4%
- **Marketing and Advertising:** 8.3%
- **Information Technology and Services:** 8.1%
- **Computer Software:** 5.1%
- **Financial Services:** 5.1%
- **Professional Training & Coaching:** 3.4%
- **Manufacturing:** 2.3%
- **Construction:** 2.1%
- **Events Services:** 2.1%
- **Management Consulting:** 2.1%
- **Other:** 51.9%

#### Streak

- **Marketing and Advertising:** 8.6%
- **Computer Software:** 7.8%
- **Information Technology and Services:** 5.9%
- **Education Management:** 3.9%
- **Internet:** 3.9%
- **Financial Services:** 3.1%
- **Construction:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Management Consulting:** 2.4%
- **Venture Capital & Private Equity:** 2.4%
- **Other:** 56.5%

---
## Alternatives

### Alternatives to Capsule CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25775 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13777 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (363 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1230 reviews)

### Alternatives to Streak

- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [NetHunt CRM](https://www.g2.com/products/nethunt-crm/reviews) — 4.6/5 stars (277 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13777 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (363 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Mixmax](https://www.g2.com/products/mixmax/reviews) — 4.6/5 stars (1456 reviews)
- [Sortd for Gmail](https://www.g2.com/products/sortd-for-gmail/reviews) — 4.3/5 stars (20 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14678 reviews)

---
## Top Discussions

### Capsule CRM

- Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Capsule  is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..."
- Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)*
  > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..."
- Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..."
- Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)*
  > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..."

### Streak

- Title: [What is Streak used for?](https://www.g2.com/discussions/what-is-streak-used-for) — 1 comment
  > **Top comment:** "Track emails sent on real
Time basis "
- Title: [Is streak a CRM?](https://www.g2.com/discussions/is-streak-a-crm) — 1 comment
  > **Top comment:** "Yes"
- Title: [Please suggest the way to keep the similar settings as saved on my PC configure with my mobile](https://www.g2.com/discussions/please-suggest-the-way-to-keep-the-similar-settings-as-saved-on-my-pc-configure-with-my-mobile) — 1 comment, 1 upvote
  > **Top comment:** "I am a Streak user and from what I can see, the mobile app provides a way to review information you already have put in using a laptop or desktop computer. ..."
- Title: [How can I see status of my mail being sent from my system](https://www.g2.com/discussions/how-can-i-see-status-of-my-mail-being-sent-from-my-system) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/capsule-crm-vs-streak)