Compare Capsule CRM and Simply CRM
At a Glance
Market Segments
Small-Business (93.3% of reviews)
Small-Business (61.2% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$47.00 1 User Month
Capsule CRM
Star Rating
(490)4.7 out of 5
Market Segments
Small-Business (93.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plans
Simply CRM
Star Rating
(50)4.5 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
$47.00 1 User Month
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user satisfaction, boasting a significantly higher G2 Score compared to Simply CRM. Users appreciate its intuitive interface and the ability to easily navigate through features, making it a favorite for small businesses looking for a reliable CRM solution.
- According to verified reviews, Capsule CRM has a much larger volume of feedback, with over 450 reviews compared to Simply CRM's 46. This suggests that users have had more opportunities to share their experiences, leading to a more comprehensive understanding of its strengths and weaknesses.
- Users say that Capsule CRM's ease of use is a standout feature, with many highlighting how it helps them stay organized and manage tasks effectively. One user mentioned, "I love that Capsule is easy to use and navigate," which reflects the overall sentiment of its user base.
- Reviewers mention that Simply CRM offers a simple and intuitive experience, making it accessible for first-time users. However, while it has received praise for its excellent customer support, it still trails behind Capsule CRM in overall user satisfaction and feature richness.
- Users highlight that Capsule CRM's implementation process is quick and straightforward, with many appreciating the intuitive onboarding wizard. This contrasts with Simply CRM, which, despite being user-friendly, may not provide the same level of seamless integration and setup experience.
- According to recent feedback, both products have their strengths in specific features, but Capsule CRM generally receives higher ratings in areas like task management and contact management. Users have noted that these features help them provide better service to their clients, showcasing Capsule's effectiveness in daily operations.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Simply CRM
Enterprise
$47.00
1 User Month
NA
- Everything in Professional plan, plus much more: Behavior prediction (AI) Custom buttons & layouts ERP integrations VOIP telephony API integrations
Free Trial
Capsule CRM
Free Trial is available
Simply CRM
No trial information availableRatings
Meets Requirements
9.0
407
9.0
40
Ease of Use
9.4
431
9.1
40
Ease of Setup
9.3
313
8.8
12
Ease of Admin
9.4
181
9.3
7
Quality of Support
9.4
358
9.2
40
Has the product been a good partner in doing business?
9.5
175
8.8
7
Product Direction (% positive)
9.3
403
8.5
38
Features by Category
Sales Force Automation
9.1
344
|
Verified
9.0
28
Feature Not Available
8.6
19
8.9
339
|
Verified
9.0
28
9.1
348
|
Verified
9.3
27
7.4
269
8.7
22
8.4
305
|
Verified
9.0
23
7.4
266
9.1
23
7.4
261
8.6
23
8.2
290
|
Verified
9.2
25
Marketing Automation
7.8
286
9.1
26
Feature Not Available
9.2
25
8.8
311
|
Verified
9.2
26
Feature Not Available
9.4
24
Customer Support
8.6
298
|
Verified
9.0
24
8.3
282
9.3
23
8.4
286
9.0
24
7.4
257
8.8
20
7.9
253
9.0
26
Reporting & Analytics
8.0
295
|
Verified
9.1
26
8.6
302
|
Verified
8.9
28
7.9
272
|
Verified
9.1
23
Mobile & Social
7.4
255
|
Verified
9.2
24
Feature Not Available
9.0
23
8.3
270
|
Verified
8.6
24
Platform
8.3
286
|
Verified
8.9
9
8.4
281
|
Verified
8.8
8
8.6
282
|
Verified
8.9
9
7.5
244
|
Verified
8.5
8
6.7
228
|
Verified
8.7
9
7.5
255
|
Verified
8.9
9
9.4
285
|
Verified
8.5
10
7.4
247
9.1
9
Integration
8.2
267
|
Verified
9.2
8
7.8
258
|
Verified
8.8
7
7.6
241
|
Verified
7.9
7
Generative AI
6.8
220
Not enough data
Agentic AI - CRM
7.1
23
Not enough data
8.3
19
Not enough data
7.9
19
Not enough data
7.9
19
Not enough data
7.3
20
Not enough data
8.2
20
Not enough data
7.5
19
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and Simply CRM are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Simply CRM has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Simply CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.4%
Marketing and Advertising
8.3%
Information Technology and Services
8.1%
Computer Software
5.1%
Financial Services
5.1%
Other
64.0%
Information Technology and Services
22.4%
Marketing and Advertising
6.1%
Oil & Energy
6.1%
Telecommunications
6.1%
Computer Software
6.1%
Other
53.1%
Alternatives
Discussions
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is CRM database software?
1 Comment
Official Response from Capsule CRM
CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data...Read more
What is the main function of a CRM system?
1 Comment
MM
Storing and organizing customer data: A CRM system centralizes customer data, including contact information, purchase history, and customer interactions, in...Read more
Have anyone customized it?
1 Comment
AR
Yes, we have customized for email campaign needs and more. Read more
Simply CRM has no more discussions with answers
