# Capsule CRM vs SAP Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that SAP Sales Cloud excels in integration capabilities, allowing users to connect seamlessly with existing systems. This feature provides a comprehensive view of customer interactions, which is particularly beneficial for organizations that rely on multiple SAP solutions. - **Users say** Capsule CRM stands out for its user-friendly interface and ease of setup. Many reviewers appreciate how quickly they can log leads and track their progress, making it a great choice for small businesses looking for straightforward customer management. - **According to verified reviews** , SAP Sales Cloud is praised for its robust forecasting tools, which help users with accurate planning. Reviewers highlight that these tools are integral for sales teams aiming to optimize their strategies based on data-driven insights. - **Reviewers mention** that Capsule CRM shines in task management and reporting features, making it a valuable tool for sales administrators. Users find it easy to manage tasks and generate reports, which enhances productivity without the need for complex spreadsheets. - **G2 reviewers indicate** that while SAP Sales Cloud has a higher overall satisfaction score, Capsule CRM receives higher marks for ease of use and support quality. Users appreciate the responsive customer service and intuitive design of Capsule CRM, which contributes to a smoother daily experience. - **Users highlight** that SAP Sales Cloud's centralized system for managing sales activities is a significant advantage, as it consolidates customer information and interactions. This integration helps teams track their sales pipeline more effectively, a feature that many find indispensable. | | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | | **Total Reviews** | 491 | 998 | | **Largest Market Segment** | Small-Business (93.3% of reviews) | Enterprise (44.0% of reviews) | | **Entry Level Price** | $0.00 2 Users Per Month | No pricing available | --- ## Top Pros & Cons ### Capsule CRM Pros: - Ease of Use (72 reviews) - Customer Support (38 reviews) Cons: - Missing Features (14 reviews) - Limited Customization (11 reviews) ### SAP Sales Cloud Pros: - Ease of Use (92 reviews) - Integrations (62 reviews) Cons: - Learning Curve (75 reviews) - Limited Customization (47 reviews) --- ## Ratings Comparison | Rating | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Meets Requirements** | 9.0 (408 reviews) | 8.5 (710 reviews) | | **Ease of Use** | 9.4 (432 reviews) | 7.9 (723 reviews) | | **Ease of Setup** | 9.3 (314 reviews) | 8.1 (406 reviews) | | **Ease of Admin** | 9.4 (180 reviews) | 8.0 (262 reviews) | | **Quality of Support** | 9.4 (358 reviews) | 8.3 (679 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (174 reviews) | 8.5 (262 reviews) | | **Product Direction (% positive)** | 9.3 (404 reviews) | 8.5 (682 reviews) | --- ## Pricing ### Capsule CRM #### Entry-Level Pricing Plan: Free Price: $0.00 2 Users Per Month Description: Our free CRM to help you get started with basic features for up to 2 users. Key Features: - 250 Contacts - 25 Custom Fields - 10 AI Content Assists [Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing) #### Free Trial Yes ### SAP Sales Cloud #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Capsule CRM** | 8.0/10 | 387 | | **SAP Sales Cloud** | 8.1/10 | 621 | #### Sales Force Automation | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Contact & Account Management** | 9.1 (345 reviews) ✓ Verified | 8.3 (479 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.2 (314 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.9 (338 reviews) ✓ Verified | 8.3 (443 reviews) ✓ Verified | | **Task / Activity Management** | 9.1 (350 reviews) ✓ Verified | 8.3 (457 reviews) ✓ Verified | | **Territory & Quota Management** | 7.4 (269 reviews) | 8.1 (406 reviews) ✓ Verified | | **Desktop Integration** | 8.4 (304 reviews) ✓ Verified | 8.1 (430 reviews) ✓ Verified | | **Product & Price List Management** | 7.4 (266 reviews) | 8.1 (429 reviews) ✓ Verified | | **Quote & Order Management** | 7.4 (261 reviews) | 8.2 (434 reviews) ✓ Verified | | **Customer Contract Management** | 8.2 (290 reviews) ✓ Verified | 8.2 (448 reviews) ✓ Verified | #### Marketing Automation | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Email Marketing** | 7.8 (286 reviews) | 7.9 (381 reviews) ✓ Verified | | **Campaign Management** | Feature Not Available | 8.2 (305 reviews) | | **Lead Management** | 8.8 (311 reviews) ✓ Verified | 8.4 (408 reviews) ✓ Verified | | **Marketing ROI Analytics** | Feature Not Available | 8.1 (348 reviews) ✓ Verified | #### Customer Support | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Case Management** | 8.6 (298 reviews) ✓ Verified | 8.4 (412 reviews) ✓ Verified | | **Customer Support Portal** | 8.3 (282 reviews) | 8.2 (422 reviews) ✓ Verified | | **Knowledge Base** | 8.4 (286 reviews) | 8.2 (419 reviews) ✓ Verified | | **Call Center Features** | 7.4 (257 reviews) | 8.0 (381 reviews) ✓ Verified | | **Support Analytics** | 7.9 (253 reviews) | 8.2 (410 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Reporting** | 8.0 (295 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | | **Dashboards** | 8.6 (302 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | | **Forecasting** | 7.9 (272 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | #### Mobile & Social | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Social Collaboration Features** | 7.4 (255 reviews) ✓ Verified | 8.1 (270 reviews) | | **Social Network Integration** | Feature Not Available | 8.0 (217 reviews) | | **Mobile User Support** | 8.3 (270 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | #### Platform | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Customization** | 8.3 (285 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (280 reviews) ✓ Verified | 8.3 (290 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (281 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | | **Internationalization** | 7.5 (243 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | | **Sandbox / Test Environments** | 6.7 (228 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.5 (255 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | | **Performance and Reliability** | 9.4 (284 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | | **Output Document Generation** | 7.4 (246 reviews) | 8.3 (281 reviews) ✓ Verified | #### Integration | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 8.2 (267 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | | **Integration APIs** | 7.8 (258 reviews) ✓ Verified | 8.2 (272 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.6 (241 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | #### Generative AI | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | 6.8 (220 reviews) | 7.5 (138 reviews) | #### Agentic AI - CRM | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | 7.1 (23 reviews) | 7.0 (42 reviews) | | **Multi-step Planning** | 8.3 (19 reviews) | 7.3 (41 reviews) | | **Cross-system Integration** | 7.9 (19 reviews) | 7.7 (44 reviews) | | **Adaptive Learning** | 7.9 (19 reviews) | 7.4 (43 reviews) | | **Natural Language Interaction** | 7.3 (20 reviews) | 7.6 (41 reviews) | | **Proactive Assistance** | 8.1 (19 reviews) | 7.7 (43 reviews) | | **Decision Making** | 7.5 (19 reviews) | 7.8 (42 reviews) | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Capsule CRM** | N/A | N/A | | **SAP Sales Cloud** | 8.5/10 | 147 | #### Agentic AI - Sales Analytics | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | #### Data Sourcing | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Data Sourcing** | Not enough data | 8.6 (133 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | | **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | | **Data Segmentation** | Not enough data | 8.6 (131 reviews) | #### Predictive Analytics | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Lead Scoring** | Not enough data | 8.8 (128 reviews) | | **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | | **Risk Analysis** | Not enough data | 8.7 (134 reviews) | | **Live Forecasting** | Not enough data | 8.9 (136 reviews) | #### Sales Management | Feature | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | | **Sales Gamification** | Not enough data | 8.3 (131 reviews) | | **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | | **Activity Tracking** | Not enough data | 9.0 (134 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Capsule CRM (1):** [Construction CRM Software](https://www.g2.com/categories/construction-crm) **Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Capsule CRM | SAP Sales Cloud | |---|---|---| | **Small-Business** | 93.3% | 20.0% | | **Mid-Market** | 6.3% | 36.0% | | **Enterprise** | 0.4% | 44.0% | ### By Industry #### Capsule CRM - **Consulting:** 9.3% - **Information Technology and Services:** 8.1% - **Marketing and Advertising:** 8.1% - **Computer Software:** 5.1% - **Financial Services:** 5.1% - **Professional Training & Coaching:** 3.4% - **Manufacturing:** 2.3% - **Construction:** 2.1% - **Education Management:** 2.1% - **Events Services:** 2.1% - **Other:** 52.2% #### SAP Sales Cloud - **Information Technology and Services:** 13.9% - **Computer Software:** 4.9% - **Accounting:** 4.6% - **Financial Services:** 3.7% - **Automotive:** 3.3% - **Consumer Goods:** 3.0% - **Telecommunications:** 2.8% - **Retail:** 2.6% - **Oil & Energy:** 2.3% - **Consulting:** 2.3% - **Other:** 56.6% --- ## Alternatives ### Alternatives to Capsule CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25795 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13812 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3048 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) ### Alternatives to SAP Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25795 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13812 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3048 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews) --- ## Top Discussions ### Capsule CRM - Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)* > **Top comment:** "Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..." - Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)* > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..." - Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)* > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..." - Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)* > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..." - Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)* > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..." ### SAP Sales Cloud - Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment > **Top comment:** "Still learning from these SAP Ocean " - Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. " - Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/capsule-crm-vs-sap-sap-sales-cloud)