Compare Capsule CRM and Prospect CRM 
Featured Products
At a Glance
Market Segments
Small-Business (93.1% of reviews)
Small-Business (78.7% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Starting at £177.00 4 User Per Month
Capsule CRM
Star Rating
(478)4.7 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansProspect CRM
Star Rating
(98)4.6 out of 5
Market Segments
Small-Business (78.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £177.00 4 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user experience, with many users highlighting its ease of use and intuitive navigation. One user mentioned, "I love that Capsule is easy to use and navigate," which reflects the overall sentiment that its simplicity helps keep daily tasks organized.
- According to verified reviews, Capsule CRM has a significantly higher G2 Score compared to Prospect CRM, indicating a stronger overall user satisfaction. Users appreciate the comprehensive features that Capsule offers, such as the ability to set tasks and reminders, which enhances productivity.
- Users say that Prospect CRM provides valuable reporting capabilities, making it easier to generate insights and manage sales performance. One reviewer noted, "It takes the hard work out of generating reports," showcasing its strength in customizable workflows and sales reporting.
- Reviewers mention that Capsule CRM has a more favorable implementation process, with many praising its quick setup and onboarding experience. Users have expressed that the intuitive onboarding wizard makes it easier to get started, which is a significant advantage for small businesses.
- G2 reviewers highlight the quality of support for both products, but Capsule CRM stands out with a higher satisfaction rating. Users have noted that the support team is responsive and helpful, which is crucial for businesses that rely on timely assistance to resolve issues.
- According to recent feedback, while Prospect CRM has strengths in specific areas like reporting and support, it faces challenges in overall user satisfaction compared to Capsule CRM. Users have pointed out that while Prospect is effective for sales teams, Capsule's user-friendly design and feature set make it a more appealing choice for small businesses looking for a comprehensive CRM solution.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Prospect CRM
Start-Up CRM
Starting at £177.00
4 User Per Month
Fixed at 4 users
- Out-of-the-box CRM for Start-up B2B product businesses with annual turnover < £2M
- Annual contract paid monthly
Free Trial
Capsule CRM
Free Trial is available
Prospect CRM
Free Trial is available
Ratings
Meets Requirements
9.0
404
9.1
67
Ease of Use
9.4
425
9.3
68
Ease of Setup
9.3
307
8.5
32
Ease of Admin
9.4
183
9.1
25
Quality of Support
9.4
356
9.2
66
Has the product been a good partner in doing business?
9.5
177
9.3
25
Product Direction (% positive)
9.3
402
9.2
62
Features by Category
Sales Force Automation
9.1
343
|
Verified
8.6
43
|
Verified
Feature Not Available
8.3
32
8.9
338
|
Verified
8.6
38
|
Verified
9.1
343
|
Verified
8.9
41
|
Verified
7.5
274
8.5
32
8.4
305
|
Verified
8.5
33
|
Verified
7.4
269
8.6
36
|
Verified
7.4
266
9.0
40
|
Verified
8.2
293
|
Verified
9.0
35
|
Verified
Marketing Automation
7.8
289
8.3
28
Feature Not Available
8.2
26
8.8
314
|
Verified
9.1
37
|
Verified
Feature Not Available
8.4
25
Customer Support
8.6
303
|
Verified
8.8
31
|
Verified
8.3
287
8.8
31
|
Verified
8.4
290
9.0
36
|
Verified
7.4
262
8.2
32
7.9
258
8.7
35
|
Verified
Reporting & Analytics
8.1
296
|
Verified
8.9
44
|
Verified
8.6
304
|
Verified
8.8
43
8.0
277
|
Verified
8.7
36
|
Verified
Mobile & Social
7.4
260
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.3
275
|
Verified
8.5
31
|
Verified
Platform
8.3
286
|
Verified
8.9
22
|
Verified
8.4
282
|
Verified
8.9
19
8.6
284
|
Verified
8.9
24
|
Verified
7.5
246
|
Verified
8.2
16
|
Verified
6.8
230
|
Verified
9.1
18
7.5
256
|
Verified
8.8
18
|
Verified
9.4
287
|
Verified
9.0
21
|
Verified
7.4
249
8.8
21
|
Verified
Integration
8.2
269
|
Verified
8.6
22
|
Verified
7.8
260
|
Verified
8.8
20
|
Verified
7.7
243
|
Verified
8.5
18
|
Verified
Generative AI
6.8
225
8.3
5
Agentic AI - CRM
7.3
26
Not enough data
8.6
23
Not enough data
8.3
24
Not enough data
8.3
24
Not enough data
7.8
25
Not enough data
8.5
25
Not enough data
8.1
24
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and Prospect CRM are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Prospect CRM has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prospect CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.3%
Marketing and Advertising
8.4%
Information Technology and Services
8.2%
Computer Software
5.2%
Financial Services
5.2%
Other
63.8%
Wholesale
14.3%
Food Production
9.9%
Construction
6.6%
Food & Beverages
6.6%
Medical Devices
5.5%
Other
57.1%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
Prospect CRM has no discussions with answers
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