# Capsule CRM vs Oracle Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that Capsule CRM excels in **ease of use** , with many users highlighting its intuitive interface and straightforward setup process. One user mentioned, "The initial setup was very easy and very logical, which made getting started with it a breeze." - **Users say** that Oracle Sales Cloud offers robust **AI capabilities** that enhance productivity, with features like lead scoring and opportunity forecasting. Reviewers appreciate how it actively guides sales reps on what to do next, stating, "Built-in AI that’s actually usable." - **According to verified reviews** , Capsule CRM is particularly favored by small businesses for its **affordability** , as it offers a free tier, making it accessible for startups and smaller teams. In contrast, Oracle Sales Cloud's pricing starts at $65 per user per month, which may be a barrier for smaller organizations. - **Reviewers mention** that Oracle Sales Cloud provides a comprehensive view of customer interactions, allowing users to see the full history of leads, which saves time and enhances workflow. One user noted, "I really like how Oracle Sales Cloud keeps everything connected, like contacts, deals, and interactions, all in one place." - **Users highlight** that Capsule CRM's **customization options** are user-friendly, allowing for easy modifications to fit specific business needs. A reviewer stated, "It's fairly easy to modify the setup and tailor it to specific needs," which is a significant advantage for teams looking for flexibility. - **According to recent feedback** , Oracle Sales Cloud faces challenges in **ease of setup and administration** , with users reporting a steeper learning curve compared to Capsule CRM. One user expressed that while it has powerful features, the initial complexity can be daunting, contrasting sharply with Capsule's straightforward onboarding experience. | | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Star Rating** | 4.7 out of 5 | 3.9 out of 5 | | **Total Reviews** | 490 | 154 | | **Largest Market Segment** | Small-Business (93.3% of reviews) | Enterprise (50.0% of reviews) | | **Entry Level Price** | $0.00 2 Users Per Month | $65/ month per user | --- ## Top Pros & Cons ### Capsule CRM Pros: - Ease of Use (93 reviews) - Customer Support (47 reviews) Cons: - Missing Features (19 reviews) - Limited Customization (15 reviews) ### Oracle Sales Cloud Pros: - Integration (4 reviews) - Feature Richness (3 reviews) Cons: - Learning Curve (5 reviews) - High Complexity (3 reviews) --- ## Ratings Comparison | Rating | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Meets Requirements** | 9.0 (407 reviews) | 8.0 (110 reviews) | | **Ease of Use** | 9.4 (431 reviews) | 7.8 (109 reviews) | | **Ease of Setup** | 9.3 (313 reviews) | 6.9 (66 reviews) | | **Ease of Admin** | 9.4 (180 reviews) | 6.8 (54 reviews) | | **Quality of Support** | 9.4 (358 reviews) | 7.5 (102 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (174 reviews) | 7.1 (51 reviews) | | **Product Direction (% positive)** | 9.3 (403 reviews) | 8.0 (103 reviews) | --- ## Pricing ### Capsule CRM #### Entry-Level Pricing Plan: Free Price: $0.00 2 Users Per Month Description: Our free CRM to help you get started with basic features for up to 2 users. Key Features: - 250 Contacts - 25 Custom Fields - 10 AI Content Assists [Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing) #### Free Trial Yes ### Oracle Sales Cloud #### Entry-Level Pricing Plan: Professional Edition Price: $65 / month per user Key Features: - CX Core - Mobile App for Smartphones and Tablets - Sales Analytics [Browse all 4 editions](https://www.g2.com/products/oracle-sales-cloud/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Capsule CRM** | 8.0/10 | 387 | | **Oracle Sales Cloud** | 7.5/10 | 107 | #### Sales Force Automation | Feature | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Contact & Account Management** | 9.1 (345 reviews) ✓ Verified | 7.7 (82 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.7 (61 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.9 (338 reviews) ✓ Verified | 7.6 (83 reviews) ✓ Verified | | **Task / Activity Management** | 9.1 (349 reviews) ✓ Verified | 7.7 (79 reviews) ✓ Verified | | **Territory & Quota Management** | 7.4 (269 reviews) | 7.4 (69 reviews) ✓ Verified | | **Desktop Integration** | 8.4 (304 reviews) ✓ Verified | 7.5 (71 reviews) ✓ Verified | | **Product & Price List Management** | 7.4 (266 reviews) | 7.6 (72 reviews) ✓ Verified | | **Quote & Order Management** | 7.4 (261 reviews) | 7.5 (69 reviews) ✓ Verified | | **Customer Contract Management** | 8.2 (290 reviews) ✓ Verified | 7.6 (62 reviews) ✓ Verified | #### Marketing Automation | Feature | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Email Marketing** | 7.8 (286 reviews) | 7.3 (56 reviews) ✓ Verified | | **Lead Management** | 8.8 (311 reviews) ✓ Verified | 7.6 (67 reviews) ✓ Verified | #### Customer Support | Feature | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Case Management** | 8.6 (298 reviews) ✓ Verified | 7.4 (60 reviews) ✓ Verified | | **Customer Support Portal** | 8.3 (282 reviews) | 7.5 (61 reviews) ✓ Verified | | **Knowledge Base** | 8.4 (286 reviews) | 7.5 (64 reviews) ✓ Verified | | **Call Center Features** | 7.4 (257 reviews) | 7.1 (56 reviews) ✓ Verified | | **Support Analytics** | 7.9 (253 reviews) | 7.3 (57 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Reporting** | 8.0 (295 reviews) ✓ Verified | 7.7 (73 reviews) ✓ Verified | | **Dashboards** | 8.6 (302 reviews) ✓ Verified | 7.7 (74 reviews) ✓ Verified | | **Forecasting** | 7.9 (272 reviews) ✓ Verified | 7.8 (66 reviews) ✓ Verified | #### Mobile & Social | Feature | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Social Collaboration Features** | 7.4 (255 reviews) ✓ Verified | 7.6 (61 reviews) ✓ Verified | | **Mobile User Support** | 8.3 (270 reviews) ✓ Verified | 7.4 (65 reviews) ✓ Verified | #### Platform | Feature | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Customization** | 8.3 (285 reviews) ✓ Verified | 7.3 (50 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (280 reviews) ✓ Verified | 7.2 (45 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (281 reviews) ✓ Verified | 7.5 (50 reviews) ✓ Verified | | **Internationalization** | 7.5 (243 reviews) ✓ Verified | 7.5 (38 reviews) ✓ Verified | | **Sandbox / Test Environments** | 6.7 (228 reviews) ✓ Verified | 7.5 (47 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.5 (255 reviews) ✓ Verified | 7.3 (45 reviews) ✓ Verified | | **Performance and Reliability** | 9.4 (284 reviews) ✓ Verified | 7.4 (51 reviews) ✓ Verified | | **Output Document Generation** | 7.4 (246 reviews) | 7.4 (37 reviews) ✓ Verified | #### Integration | Feature | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 8.2 (267 reviews) ✓ Verified | 7.0 (49 reviews) ✓ Verified | | **Integration APIs** | 7.8 (258 reviews) ✓ Verified | 7.0 (46 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.6 (241 reviews) ✓ Verified | 7.1 (38 reviews) ✓ Verified | #### Generative AI | Feature | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **AI Text Generation** | 6.8 (220 reviews) | 7.8 (17 reviews) | #### Agentic AI - CRM | Feature | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Autonomous Task Execution** | 7.1 (23 reviews) | 8.0 (5 reviews) | | **Multi-step Planning** | 8.3 (19 reviews) | 7.3 (5 reviews) | | **Cross-system Integration** | 7.9 (19 reviews) | Not enough data | | **Adaptive Learning** | 7.9 (19 reviews) | 7.7 (5 reviews) | | **Natural Language Interaction** | 7.3 (20 reviews) | 8.0 (5 reviews) | | **Proactive Assistance** | 8.1 (19 reviews) | 8.0 (5 reviews) | | **Decision Making** | 7.5 (19 reviews) | 7.7 (5 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) --- ## Reviewer Demographics ### By Company Size | Segment | Capsule CRM | Oracle Sales Cloud | |---|---|---| | **Small-Business** | 93.3% | 15.9% | | **Mid-Market** | 6.3% | 34.1% | | **Enterprise** | 0.4% | 50.0% | ### By Industry #### Capsule CRM - **Consulting:** 9.4% - **Information Technology and Services:** 8.1% - **Marketing and Advertising:** 8.1% - **Computer Software:** 5.1% - **Financial Services:** 5.1% - **Professional Training & Coaching:** 3.4% - **Manufacturing:** 2.3% - **Construction:** 2.1% - **Events Services:** 2.1% - **Management Consulting:** 2.1% - **Other:** 52.1% #### Oracle Sales Cloud - **Information Technology and Services:** 18.1% - **Computer Software:** 9.4% - **Financial Services:** 5.1% - **Automotive:** 3.6% - **Accounting:** 2.9% - **Hospital & Health Care:** 2.9% - **Food & Beverages:** 2.2% - **Health, Wellness and Fitness:** 2.2% - **Human Resources:** 2.2% - **Insurance:** 2.2% - **Other:** 49.3% --- ## Alternatives ### Alternatives to Capsule CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews) ### Alternatives to Oracle Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (511 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews) --- ## Top Discussions ### Capsule CRM - Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)* > **Top comment:** "Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..." - Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)* > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..." - Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)* > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..." - Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)* > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..." - Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)* > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..." ### Oracle Sales Cloud - Title: [Is Salesforce an Oracle product?](https://www.g2.com/discussions/is-salesforce-an-oracle-product) — 2 comments > **Top comment:** "No" - Title: [Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present and crunch information conveniently from the entire organization and association, in addition to outer/non-claimed information. Simple natural utilization of the instrument (program and portable application), doesn't require unique preparation to utilize any of it. Ultimately, lower cost than most, I get it's least expense for its classification. Who could want anything more in this item? Top quality, minimal expense, solid rumored maker for coherence. For the designers too the structure is basic and strong.](https://www.g2.com/discussions/strong-straightforward-instrument-to-work-with-deals-people-and-outreach-groups-and-administration-people-and-organizations-complex-stage-that-can-present-and-crunch-information-conveniently-from-the-entire-organization-and-association-in-addition-to-oute) — 1 comment, 1 upvote > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle Sales Cloud?](https://www.g2.com/discussions/what-is-oracle-sales-cloud) — 1 comment > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle engagement cloud?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud) — 1 comment > **Top comment:** "Oracle Engagement Cloud is a previous name, for what is now called Oracle CX Sales. The fact of the market is this: every staff in every business is..." - Title: [Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?](https://www.g2.com/discussions/productivity-fe872259-bd57-4d28-b816-6b1e7fe6e7c5) — 1 comment, 1 upvote > **Top comment:** "Yes, Engagement Cloud has a dedicated module to manage partners:..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/capsule-crm-vs-oracle-sales-cloud)