# Capsule CRM vs Oracle CRM On Demand Comparison --- ## AI Generated Summary - **G2 reviewers report** that Capsule CRM excels in **ease of use** , with many users highlighting its intuitive interface and straightforward setup process. Reviewers appreciate how quickly they can get started without a steep learning curve, making it a great choice for small businesses. - **Users say** that Oracle CRM On Demand offers a robust **cloud-based solution** that is particularly beneficial for larger enterprises. Its accessibility allows teams to manage customer data from anywhere, which is a significant advantage for organizations with remote or distributed teams. - **According to verified reviews** , Capsule CRM shines in **customization** capabilities, allowing users to tailor the software to their specific needs easily. This flexibility is often praised, as it helps businesses adapt the CRM to their unique workflows without extensive configuration. - **Reviewers mention** that Oracle CRM On Demand, while powerful, can sometimes present challenges in **configuration** and meeting specific workflow requirements. Some users have noted that it may not always align perfectly with their operational needs, which can lead to frustration during setup. - **G2 reviewers highlight** the superior **support quality** of Capsule CRM, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. This aspect is crucial for small businesses that may require more hands-on assistance as they implement the software. - **Users report** that while Oracle CRM On Demand has a strong feature set for **enterprise-level management** , it may not be as user-friendly as Capsule CRM. The feedback indicates that some users find the interface less streamlined, which can impact day-to-day usability for teams not accustomed to complex systems. | | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Star Rating** | 4.7 out of 5 | 3.8 out of 5 | | **Total Reviews** | 499 | 112 | | **Largest Market Segment** | Small-Business (93.2% of reviews) | Enterprise (45.4% of reviews) | | **Entry Level Price** | $0.00 2 Users Per Month | No pricing available | --- ## Top Pros & Cons ### Capsule CRM Pros: - Ease of Use (72 reviews) - Customer Support (38 reviews) Cons: - Missing Features (14 reviews) - Limited Customization (11 reviews) ### Oracle CRM On Demand Pros: - Ease of Use (2 reviews) - Easy Integration (2 reviews) Cons: - Limited Customization (2 reviews) - Not Intuitive (2 reviews) --- ## Ratings Comparison | Rating | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Meets Requirements** | 9.0 (415 reviews) | 7.9 (83 reviews) | | **Ease of Use** | 9.4 (438 reviews) | 7.4 (82 reviews) | | **Ease of Setup** | 9.3 (321 reviews) | 7.2 (43 reviews) | | **Ease of Admin** | 9.4 (180 reviews) | 6.7 (32 reviews) | | **Quality of Support** | 9.4 (363 reviews) | 7.3 (76 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (174 reviews) | 6.7 (29 reviews) | | **Product Direction (% positive)** | 9.3 (409 reviews) | 5.2 (78 reviews) | --- ## Pricing ### Capsule CRM #### Entry-Level Pricing Plan: Free Price: $0.00 2 Users Per Month Description: Our free CRM to help you get started with basic features for up to 2 users. Key Features: - 250 Contacts - 25 Custom Fields - 10 AI Content Assists [Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing) #### Free Trial Yes ### Oracle CRM On Demand #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Capsule CRM** | 8.0/10 | 394 | | **Oracle CRM On Demand** | 7.7/10 | 77 | #### Sales Force Automation | Feature | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Contact & Account Management** | 9.1 (348 reviews) ✓ Verified | 7.8 (54 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.8 (40 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.9 (342 reviews) ✓ Verified | 7.7 (49 reviews) ✓ Verified | | **Task / Activity Management** | 9.1 (352 reviews) ✓ Verified | 7.5 (56 reviews) ✓ Verified | | **Territory & Quota Management** | 7.4 (269 reviews) | 7.1 (38 reviews) ✓ Verified | | **Desktop Integration** | 8.4 (305 reviews) ✓ Verified | 6.8 (43 reviews) ✓ Verified | | **Product & Price List Management** | 7.4 (266 reviews) | 7.5 (41 reviews) ✓ Verified | | **Quote & Order Management** | 7.4 (260 reviews) | 7.1 (36 reviews) ✓ Verified | | **Customer Contract Management** | 8.2 (290 reviews) ✓ Verified | 7.9 (39 reviews) ✓ Verified | #### Marketing Automation | Feature | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Email Marketing** | 7.8 (286 reviews) | 7.5 (42 reviews) ✓ Verified | | **Campaign Management** | Feature Not Available | 7.5 (40 reviews) ✓ Verified | | **Lead Management** | 8.8 (312 reviews) ✓ Verified | 7.6 (47 reviews) ✓ Verified | | **Marketing ROI Analytics** | Feature Not Available | 7.4 (38 reviews) ✓ Verified | #### Customer Support | Feature | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Case Management** | 8.6 (298 reviews) ✓ Verified | 7.8 (40 reviews) ✓ Verified | | **Customer Support Portal** | 8.3 (281 reviews) | 8.1 (41 reviews) ✓ Verified | | **Knowledge Base** | 8.4 (285 reviews) | 8.0 (41 reviews) ✓ Verified | | **Call Center Features** | 7.4 (256 reviews) | 7.7 (33 reviews) ✓ Verified | | **Support Analytics** | 7.9 (253 reviews) | 7.7 (41 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Reporting** | 8.0 (295 reviews) ✓ Verified | 8.0 (42 reviews) ✓ Verified | | **Dashboards** | 8.5 (302 reviews) ✓ Verified | 8.1 (43 reviews) ✓ Verified | | **Forecasting** | 7.9 (272 reviews) ✓ Verified | 7.6 (40 reviews) ✓ Verified | #### Mobile & Social | Feature | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Social Collaboration Features** | 7.4 (255 reviews) ✓ Verified | Feature Not Available | | **Mobile User Support** | 8.3 (269 reviews) ✓ Verified | 7.4 (32 reviews) ✓ Verified | #### Platform | Feature | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Customization** | 8.3 (286 reviews) ✓ Verified | 7.7 (26 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (281 reviews) ✓ Verified | 7.6 (30 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (281 reviews) ✓ Verified | 8.8 (25 reviews) ✓ Verified | | **Internationalization** | 7.5 (244 reviews) ✓ Verified | 8.3 (18 reviews) ✓ Verified | | **Sandbox / Test Environments** | 6.7 (228 reviews) ✓ Verified | 8.0 (26 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.5 (255 reviews) ✓ Verified | 7.7 (26 reviews) ✓ Verified | | **Performance and Reliability** | 9.4 (287 reviews) ✓ Verified | 8.4 (25 reviews) ✓ Verified | | **Output Document Generation** | 7.4 (246 reviews) | 7.6 (22 reviews) ✓ Verified | #### Integration | Feature | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Data Import & Export Tools** | 8.2 (267 reviews) ✓ Verified | 7.9 (27 reviews) ✓ Verified | | **Integration APIs** | 7.8 (260 reviews) ✓ Verified | 7.8 (21 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.7 (243 reviews) ✓ Verified | 7.3 (24 reviews) ✓ Verified | #### Generative AI | Feature | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **AI Text Generation** | 6.8 (221 reviews) | 8.8 (7 reviews) | #### Agentic AI - CRM | Feature | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | | **Multi-step Planning** | 8.3 (19 reviews) | Not enough data | | **Cross-system Integration** | 7.8 (20 reviews) | Not enough data | | **Adaptive Learning** | 7.9 (20 reviews) | Not enough data | | **Natural Language Interaction** | 7.3 (20 reviews) | Not enough data | | **Proactive Assistance** | 8.0 (20 reviews) | Not enough data | | **Decision Making** | 7.6 (20 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Capsule CRM (1):** [Construction CRM Software](https://www.g2.com/categories/construction-crm) --- ## Reviewer Demographics ### By Company Size | Segment | Capsule CRM | Oracle CRM On Demand | |---|---|---| | **Small-Business** | 93.2% | 18.6% | | **Mid-Market** | 6.4% | 36.1% | | **Enterprise** | 0.4% | 45.4% | ### By Industry #### Capsule CRM - **Consulting:** 9.4% - **Information Technology and Services:** 8.0% - **Marketing and Advertising:** 8.0% - **Financial Services:** 5.2% - **Computer Software:** 5.0% - **Professional Training & Coaching:** 3.6% - **Manufacturing:** 2.5% - **Construction:** 2.1% - **Education Management:** 2.1% - **Events Services:** 2.1% - **Other:** 52.0% #### Oracle CRM On Demand - **Information Technology and Services:** 15.3% - **Computer Software:** 11.2% - **Computer & Network Security:** 4.1% - **Financial Services:** 3.1% - **Higher Education:** 3.1% - **Consulting:** 3.1% - **Real Estate:** 2.0% - **Hospitality:** 2.0% - **Human Resources:** 2.0% - **Electrical/Electronic Manufacturing:** 2.0% - **Other:** 52.0% --- ## Alternatives ### Alternatives to Capsule CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25837 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3076 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2933 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews) ### Alternatives to Oracle CRM On Demand - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25837 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2933 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) --- ## Top Discussions ### Capsule CRM - Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)* > **Top comment:** "Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..." - Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)* > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..." - Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)* > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..." - Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)* > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..." - Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)* > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..." ### Oracle CRM On Demand No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/capsule-crm-vs-oracle-crm-on-demand)