Compare Capsule CRM and Odoo CRM 
Featured Products
At a Glance
Market Segments
Small-Business (93.1% of reviews)
Small-Business (69.0% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$24 per app/ per user/ per month
Capsule CRM
Star Rating
(481)4.7 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansOdoo CRM
Star Rating
(179)4.1 out of 5
Market Segments
Small-Business (69.0% of reviews)
Pros & Cons
Entry-Level Pricing
$24 per app/ per user/ per month
Learn more about Odoo CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user satisfaction, boasting a significantly higher overall score compared to Odoo CRM. Users appreciate its intuitive interface and ease of navigation, with one reviewer noting, "I love that Capsule is easy to use and navigate."
- According to verified reviews, Capsule CRM's implementation process is praised for its simplicity, making it a favorite among small businesses. Users highlight the ability to quickly set up tasks and reminders, which helps keep their day organized, contrasting with Odoo CRM's more complex setup experience.
- Reviewers mention that Capsule CRM offers superior support quality, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. In comparison, Odoo CRM users have reported mixed experiences, with some finding the support lacking in certain areas.
- Users say that Capsule CRM's features for contact and account management are particularly strong, with a score that reflects its effectiveness in helping teams manage client relationships. One user noted the ability to access a wealth of information, which enhances their ability to provide expert care to clients.
- Reviewers highlight Odoo CRM's integration capabilities, particularly its ability to connect various tools within the Odoo ecosystem. This feature is beneficial for users who prefer a unified platform, although it may not match the overall user experience and satisfaction reported by Capsule CRM users.
- According to recent feedback, Capsule CRM stands out for its ease of use, with users consistently praising its straightforward design. In contrast, while Odoo CRM is recognized for its cost-effectiveness and comprehensive features, some users find it less intuitive, which can hinder daily usability.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Odoo CRM
Odoo CRM
$24
per app/ per user/ per month
New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP
Free Trial
Capsule CRM
Free Trial is available
Odoo CRM
Free Trial is available
Ratings
Meets Requirements
9.0
406
8.2
124
Ease of Use
9.4
427
8.3
126
Ease of Setup
9.3
309
7.7
88
Ease of Admin
9.4
183
8.1
62
Quality of Support
9.4
358
7.8
125
Has the product been a good partner in doing business?
9.5
177
8.2
66
Product Direction (% positive)
9.3
404
8.7
120
Features by Category
Sales Force Automation
9.1
345
|
Verified
8.0
87
|
Verified
Feature Not Available
8.0
69
8.9
339
|
Verified
8.4
90
|
Verified
9.1
345
|
Verified
8.1
87
|
Verified
7.5
274
7.6
74
|
Verified
8.4
305
|
Verified
7.8
78
|
Verified
7.5
270
7.8
81
|
Verified
7.4
266
8.2
82
|
Verified
8.2
293
|
Verified
8.1
83
|
Verified
Marketing Automation
7.8
289
8.0
69
|
Verified
Feature Not Available
8.1
67
8.8
315
|
Verified
8.4
79
|
Verified
Feature Not Available
8.0
62
|
Verified
Customer Support
8.6
303
|
Verified
8.0
69
|
Verified
8.3
287
8.0
70
|
Verified
8.4
291
7.6
73
|
Verified
7.4
262
7.5
67
|
Verified
7.9
258
7.8
71
|
Verified
Reporting & Analytics
8.1
298
|
Verified
7.9
82
|
Verified
8.6
304
|
Verified
8.1
85
|
Verified
8.0
277
|
Verified
7.6
72
|
Verified
Mobile & Social
7.4
260
|
Verified
7.9
65
|
Verified
Feature Not Available
7.7
61
|
Verified
8.3
275
|
Verified
7.5
71
|
Verified
Platform
8.3
286
|
Verified
8.3
62
|
Verified
8.4
282
|
Verified
7.9
60
|
Verified
8.6
284
|
Verified
8.4
63
|
Verified
7.5
246
|
Verified
7.9
55
|
Verified
6.8
230
|
Verified
8.3
54
|
Verified
7.5
256
|
Verified
7.7
56
|
Verified
9.4
287
|
Verified
8.5
63
|
Verified
7.4
249
7.8
57
|
Verified
Integration
8.2
269
|
Verified
8.0
58
|
Verified
7.8
260
|
Verified
7.9
54
|
Verified
7.7
243
|
Verified
7.7
51
|
Verified
Generative AI
6.8
225
7.4
33
Agentic AI - CRM
7.3
26
7.7
15
8.6
23
8.7
14
8.3
24
8.8
16
8.3
24
8.6
14
7.8
25
8.5
14
8.5
25
8.5
14
8.1
24
8.6
14
Categories
Categories
Shared Categories
Capsule CRM and Odoo CRM are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Odoo CRM has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Odoo CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.2%
Marketing and Advertising
8.4%
Information Technology and Services
8.2%
Computer Software
5.2%
Financial Services
5.2%
Other
63.9%
Information Technology and Services
14.7%
Computer Software
9.0%
Construction
5.1%
Marketing and Advertising
3.8%
Computer & Network Security
3.2%
Other
64.1%
Alternatives
Discussions
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is CRM database software?
1 Comment
Official Response from Capsule CRM
CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data...Read more
Is Odoo free to use?
3 Comments
AB
ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,...Read more
What is Odoo CRM used for?
1 Comment
FF
Control sales activities, inventory, billing, and marketingRead more
What is CRM in Odoo?
1 Comment
JK
I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including...Read more
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