# Capsule CRM vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Capsule CRM excels in **ease of use** , with many users highlighting its intuitive interface and straightforward setup process. One user mentioned, "I find Capsule CRM easy to use and intuitive," which reflects the general sentiment that the platform is user-friendly right from the start.
- **Users say** that monday CRM offers robust **customization options** for pipeline management, making it a favorite for those who need to tailor their workflows. A reviewer noted, "Customizable pipeline management, as well as how visual progress indicators are," showcasing its flexibility in adapting to various business needs.
- **According to verified reviews** , Capsule CRM stands out for its **quality of support** , with users appreciating the responsive assistance they receive. One user remarked on the support quality, stating, "It’s fairly easy to modify the setup and tailor it to specific needs," indicating a strong partnership with the service team.
- **Reviewers mention** that monday CRM provides a comprehensive view of **lead tracking** and opportunity management, which is crucial for sales teams. A user expressed satisfaction with the platform, saying, "I love that everything is on the same page," highlighting its effectiveness in managing sales processes.
- **G2 reviewers highlight** that Capsule CRM is particularly well-suited for **small businesses** , with a significant majority of its users coming from this segment. This focus allows it to cater specifically to the needs of smaller operations, as reflected in user feedback about its simplicity and effectiveness.
- **Users report** that while monday CRM has a slightly lower rating in **ease of setup** , it compensates with a broader range of features and integrations. One user noted, "It’s a good CRM for a small-to-mid-sized operation," indicating its capability to support growing businesses despite the initial setup challenges.



| | Capsule CRM | monday CRM | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 490 | 1,162 | 
| **Largest Market Segment** | Small-Business (93.3% of reviews) | Small-Business (78.8% of reviews) | 
| **Entry Level Price** | $0.00 2 Users Per Month | $12.00 Per Month | 

---
## Top Pros & Cons

### Capsule CRM

Pros:
- Ease of Use (94 reviews)
- Customer Support (47 reviews)

Cons:
- Missing Features (20 reviews)
- Limited Customization (15 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (82 reviews)

---
## Ratings Comparison
| Rating | Capsule CRM | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 9.0 (407 reviews) | 8.6 (824 reviews) | 
  | **Ease of Use** | 9.4 (431 reviews) | 8.9 (886 reviews) | 
  | **Ease of Setup** | 9.3 (313 reviews) | 8.5 (675 reviews) | 
  | **Ease of Admin** | 9.4 (180 reviews) | 8.9 (469 reviews) | 
  | **Quality of Support** | 9.4 (358 reviews) | 8.4 (732 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (174 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 9.3 (403 reviews) | 9.3 (797 reviews) | 

---
## Pricing

### Capsule CRM

#### Entry-Level Pricing

Plan: Free

Price: $0.00 2 Users Per Month

Description: Our free CRM to help you get started with basic features for up to 2 users.

Key Features:
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists

[Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | 8.0/10 | 386 |
| **monday CRM** | 7.9/10 | 722 |

#### Sales Force Automation

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 9.1 (345 reviews) ✓ Verified | 8.6 (558 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.8 (472 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (338 reviews) ✓ Verified | 8.6 (565 reviews) | 
| **Task / Activity Management** | 9.1 (349 reviews) ✓ Verified | 8.8 (588 reviews) | 
| **Territory & Quota Management** | 7.4 (269 reviews) | 7.6 (443 reviews) | 
| **Desktop Integration** | 8.4 (304 reviews) ✓ Verified | 8.3 (497 reviews) | 
| **Product & Price List Management** | 7.4 (266 reviews) | 7.7 (448 reviews) | 
| **Quote & Order Management** | 7.4 (261 reviews) | 7.5 (451 reviews) | 
| **Customer Contract Management** | 8.2 (290 reviews) ✓ Verified | 7.9 (478 reviews) | 

#### Marketing Automation

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Email Marketing** | 7.8 (286 reviews) | 7.5 (464 reviews) | 
| **Campaign Management** | Feature Not Available | 7.7 (464 reviews) | 
| **Lead Management** | 8.8 (311 reviews) ✓ Verified | 8.6 (543 reviews) | 
| **Marketing ROI Analytics** | Feature Not Available | 7.5 (438 reviews) | 

#### Customer Support

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Case Management** | 8.6 (298 reviews) ✓ Verified | 8.2 (472 reviews) | 
| **Customer Support Portal** | 8.3 (282 reviews) | 7.8 (410 reviews) | 
| **Knowledge Base** | 8.4 (286 reviews) | 8.2 (434 reviews) | 
| **Call Center Features** | 7.4 (257 reviews) | 7.0 (393 reviews) | 
| **Support Analytics** | 7.9 (253 reviews) | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Reporting** | 8.0 (295 reviews) ✓ Verified | 8.2 (517 reviews) | 
| **Dashboards** | 8.6 (302 reviews) ✓ Verified | 8.7 (569 reviews) | 
| **Forecasting** | 7.9 (272 reviews) ✓ Verified | 8.0 (467 reviews) | 

#### Mobile & Social

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.4 (255 reviews) ✓ Verified | 7.9 (389 reviews) | 
| **Social Network Integration** | Feature Not Available | 7.3 (345 reviews) | 
| **Mobile User Support** | 8.3 (270 reviews) ✓ Verified | 7.7 (471 reviews) | 

#### Platform

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Customization** | 8.3 (285 reviews) ✓ Verified | 8.7 (531 reviews) | 
| **Workflow Capability** | 8.4 (280 reviews) ✓ Verified | 8.7 (522 reviews) | 
| **User, Role, and Access Management** | 8.6 (281 reviews) ✓ Verified | 8.6 (518 reviews) | 
| **Internationalization** | 7.5 (243 reviews) ✓ Verified | 8.1 (439 reviews) | 
| **Sandbox / Test Environments** | 6.7 (228 reviews) ✓ Verified | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 7.5 (255 reviews) ✓ Verified | 8.0 (474 reviews) | 
| **Performance and Reliability** | 9.4 (284 reviews) ✓ Verified | 8.5 (510 reviews) | 
| **Output Document Generation** | 7.4 (246 reviews) | 7.8 (437 reviews) | 

#### Integration

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.2 (267 reviews) ✓ Verified | 8.2 (469 reviews) | 
| **Integration APIs** | 7.8 (258 reviews) ✓ Verified | 7.9 (419 reviews) | 
| **Breadth of Partner Applications** | 7.6 (241 reviews) ✓ Verified | 8.0 (414 reviews) | 

#### Generative AI

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | 6.8 (220 reviews) | 7.1 (315 reviews) | 

#### Agentic AI - CRM

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (23 reviews) | 7.3 (62 reviews) | 
| **Multi-step Planning** | 8.3 (19 reviews) | 7.5 (62 reviews) | 
| **Cross-system Integration** | 7.9 (19 reviews) | 7.5 (59 reviews) | 
| **Adaptive Learning** | 7.9 (19 reviews) | 7.3 (61 reviews) | 
| **Natural Language Interaction** | 7.3 (20 reviews) | 7.2 (61 reviews) | 
| **Proactive Assistance** | 8.1 (19 reviews) | 7.3 (60 reviews) | 
| **Decision Making** | 7.5 (19 reviews) | 7.1 (61 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **monday CRM** | 7.8/10 | 293 |

#### Agentic AI - Sales Performance Management

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.3 (216 reviews) | 
| **Triggers** | Not enough data | 7.7 (232 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (210 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (222 reviews) | 

#### Personalization

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (259 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (246 reviews) | 
| **Dashboards** | Not enough data | 8.8 (275 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (247 reviews) | 

#### Administrative

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (254 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (247 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 7.9 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.1 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.2 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Capsule CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (132 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Capsule CRM | monday CRM | 
|---|---|---|
| **Small-Business** | 93.3% | 78.8% | 
| **Mid-Market** | 6.3% | 18.4% | 
| **Enterprise** | 0.4% | 2.8% | 

### By Industry

#### Capsule CRM

- **Consulting:** 9.4%
- **Information Technology and Services:** 8.1%
- **Marketing and Advertising:** 8.1%
- **Computer Software:** 5.1%
- **Financial Services:** 5.1%
- **Professional Training & Coaching:** 3.4%
- **Manufacturing:** 2.3%
- **Construction:** 2.1%
- **Events Services:** 2.1%
- **Management Consulting:** 2.1%
- **Other:** 52.1%

#### monday CRM

- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.8%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.3%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Capsule CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13804 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1113 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13804 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (816 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2038 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (661 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14686 reviews)

---
## Top Discussions

### Capsule CRM

- Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Capsule  is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..."
- Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)*
  > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..."
- Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..."
- Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)*
  > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/capsule-crm-vs-monday-crm)