Compare Capsule CRM and monday Work Management 
At a Glance
Market Segments
Small-Business (93.1% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$12.00 3 Seats Per Month
Capsule CRM
Star Rating
(481)4.7 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansmonday Work Management
Star Rating
(15,139)4.7 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansCapsule CRM vs monday Work Management
When assessing the two solutions, reviewers found Capsule CRM easier to use, set up, and administer. Reviewers also preferred doing business with Capsule CRM overall.
- Capsule CRM and monday Work Management both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Capsule CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of monday Work Management over Capsule CRM.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
Free Trial
Capsule CRM
Free Trial is available
monday Work Management
Free Trial is available
Ratings
Meets Requirements
9.0
406
9.0
12,438
Ease of Use
9.4
427
9.1
12,709
Ease of Setup
9.3
309
8.8
7,299
Ease of Admin
9.4
183
9.1
5,496
Quality of Support
9.4
358
8.9
9,887
Has the product been a good partner in doing business?
9.5
177
9.1
5,311
Product Direction (% positive)
9.3
404
9.5
12,077
Features by Category
Sales Force Automation
9.1
345
|
Verified
Not enough data
Feature Not Available
Not enough data
8.9
339
|
Verified
Not enough data
9.1
345
|
Verified
Not enough data
7.5
274
Not enough data
8.4
305
|
Verified
Not enough data
7.5
270
Not enough data
7.4
266
Not enough data
8.2
293
|
Verified
Not enough data
Marketing Automation
7.8
289
Not enough data
Feature Not Available
Not enough data
8.8
315
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Support
8.6
303
|
Verified
Not enough data
8.3
287
Not enough data
8.4
291
Not enough data
7.4
262
Not enough data
7.9
258
Not enough data
Reporting & Analytics
8.1
298
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.0
277
|
Verified
Not enough data
Mobile & Social
7.4
260
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
275
|
Verified
Not enough data
Platform
8.3
286
|
Verified
Not enough data
8.4
282
|
Verified
Not enough data
8.6
284
|
Verified
Not enough data
7.5
246
|
Verified
Not enough data
6.8
230
|
Verified
Not enough data
7.5
256
|
Verified
Not enough data
9.4
287
|
Verified
Not enough data
7.4
249
Not enough data
Integration
8.2
269
|
Verified
Not enough data
7.8
260
|
Verified
Not enough data
7.7
243
|
Verified
Not enough data
Generative AI
6.8
225
Not enough data
Agentic AI - CRM
7.3
26
Not enough data
8.6
23
Not enough data
8.3
24
Not enough data
8.3
24
Not enough data
7.8
25
Not enough data
8.5
25
Not enough data
8.1
24
Not enough data
Tasks
Not enough data
9.3
7352
|
Verified
Not enough data
9.3
7349
|
Verified
Not enough data
9.2
7363
|
Verified
Not enough data
9.1
7128
|
Verified
Not enough data
8.4
6483
Not enough data
8.3
6287
Not enough data
8.9
7094
|
Verified
Not enough data
8.6
6575
Projects
Not enough data
9.1
6533
|
Verified
Not enough data
8.8
5970
|
Verified
Not enough data
8.2
5564
|
Verified
Not enough data
8.4
6160
|
Verified
Not enough data
8.7
6417
|
Verified
Not enough data
8.0
5478
|
Verified
Not enough data
8.4
5665
Not enough data
8.5
6034
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5434
|
Verified
Not enough data
8.2
5132
|
Verified
Resource Management
Not enough data
8.2
5639
|
Verified
Not enough data
8.4
5788
|
Verified
Not enough data
8.7
6137
|
Verified
Project Monitoring
Not enough data
8.2
5103
|
Verified
Not enough data
8.3
5381
|
Verified
Not enough data
8.8
6306
|
Verified
Generative AI
Not enough data
7.2
2769
Not enough data
7.2
2749
Agentic AI - Project Management
Not enough data
6.7
606
Not enough data
6.9
604
Not enough data
6.8
616
Not enough data
6.7
601
Not enough data
6.7
599
Not enough data
6.7
598
Not enough data
6.7
601
Portfolio Management
Not enough data
8.5
818
Not enough data
8.8
823
Not enough data
8.3
797
Not enough data
8.0
790
Project Management
Not enough data
8.4
797
Not enough data
8.8
793
Not enough data
8.2
775
Resource Management
Not enough data
8.2
805
Not enough data
8.2
781
Not enough data
8.3
792
Data & Analytics
Not enough data
8.2
831
Not enough data
8.5
779
Not enough data
8.3
767
Not enough data
7.6
743
Strategy - Project and Portfolio Management
Not enough data
7.4
711
Not enough data
8.3
704
Not enough data
8.4
728
Not enough data
8.4
744
Not enough data
8.4
699
Not enough data
8.3
742
Not enough data
7.8
684
Not enough data
8.3
686
Not enough data
8.2
721
Not enough data
8.6
723
Setup
Not enough data
8.9
4490
Not enough data
8.9
4622
Not enough data
8.4
4264
Not enough data
8.9
4803
Management
Not enough data
8.8
4469
Not enough data
8.4
3823
Not enough data
8.2
3957
Generative AI
Not enough data
7.3
1884
Agentic AI - Workflow Management
Not enough data
6.6
325
Not enough data
6.7
326
Not enough data
6.7
321
Not enough data
6.6
320
Not enough data
6.7
322
Not enough data
6.6
323
Not enough data
6.7
325
Tasks
Not enough data
9.3
1271
Not enough data
9.0
1228
Not enough data
9.1
1248
Agentic AI - Kanban Project Management
Not enough data
7.1
51
Not enough data
7.2
52
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Kanban Boards
Not enough data
8.8
1228
Not enough data
9.0
1259
Not enough data
9.0
1229
Planning
Not enough data
9.0
1268
Not enough data
8.6
1220
Not enough data
8.7
1201
Platform Basics
Not enough data
8.8
755
Not enough data
9.2
824
Not enough data
8.8
756
Not enough data
8.2
581
Not enough data
9.1
788
Not enough data
9.0
791
Content Planning
Not enough data
9.1
820
Not enough data
9.4
844
Not enough data
9.1
764
Marketing Campaign Performance
Not enough data
8.2
503
Not enough data
8.6
591
Agentic AI - Marketing Calendar
Not enough data
6.4
84
Not enough data
6.6
84
Not enough data
6.6
84
Not enough data
6.6
85
Other Features
Not enough data
8.4
641
Not enough data
8.3
533
Task Creation
Not enough data
9.3
6651
Not enough data
9.2
6711
Not enough data
9.0
6531
Not enough data
8.5
5761
Task Management
Not enough data
9.1
6462
Not enough data
9.2
6600
Not enough data
8.5
5812
Not enough data
8.7
5868
Generative AI
Not enough data
7.2
2677
Not enough data
7.2
2678
Automation
Not enough data
9.0
5162
Not enough data
8.9
5304
Not enough data
8.5
4611
Administration
Not enough data
8.6
4907
Not enough data
8.7
4635
Not enough data
9.3
4956
Project management
Not enough data
9.3
5295
Not enough data
8.6
4731
Not enough data
9.1
5051
Not enough data
8.9
4901
Not enough data
8.9
4834
Not enough data
Feature Not Available
Not enough data
8.9
5154
Workload
Not enough data
8.6
4588
Not enough data
9.0
5060
Not enough data
8.8
4657
Not enough data
8.6
4508
Communication & Collaboration
Not enough data
8.6
4639
Not enough data
8.6
4705
Not enough data
9.2
5107
Cost Management
Not enough data
8.2
3961
Not enough data
8.3
4057
Not enough data
8.0
3798
Integration
Not enough data
8.2
3852
Not enough data
8.0
3983
Not enough data
8.0
3782
Generative AI
Not enough data
7.3
2111
Not enough data
7.4
2121
Agentic AI - Work Management
Not enough data
6.6
460
Not enough data
6.8
460
Not enough data
6.8
462
Not enough data
6.6
462
Communication
Not enough data
Feature Not Available
Not enough data
8.6
4283
Not enough data
8.1
3756
Not enough data
Feature Not Available
Not enough data
8.2
3790
Content & Documents
Not enough data
8.8
4432
Not enough data
9.0
4571
Not enough data
8.6
4438
Not enough data
8.1
3748
Controls
Not enough data
8.6
4187
Not enough data
8.1
3630
Not enough data
8.8
4244
Not enough data
8.4
4151
Not enough data
8.1
3738
Project Management
Not enough data
9.4
4697
Not enough data
9.2
4613
Not enough data
9.2
4519
Not enough data
8.5
4151
Remote Collaboration
Not enough data
8.9
4226
Not enough data
9.0
4425
Not enough data
8.9
4339
Not enough data
7.6
3403
Generative AI
Not enough data
7.1
1892
Not enough data
7.2
1873
Agentic AI - Project Collaboration
Not enough data
6.6
336
Not enough data
6.6
331
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
Not enough data
6.9
56
Not enough data
7.0
56
Not enough data
7.3
55
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Time Tracking
Not enough data
8.5
2548
Not enough data
9.1
2937
Not enough data
8.2
2276
Client Invoicing
Not enough data
7.4
2016
Not enough data
7.0
1900
Not enough data
7.8
2016
Mobile Time Tracking
Not enough data
8.6
2519
Administration
Not enough data
8.4
2403
Not enough data
9.1
2728
Not enough data
9.0
2793
Not enough data
8.3
2316
Not enough data
9.0
2670
Platform
Not enough data
8.7
2512
Not enough data
8.2
2251
Not enough data
8.2
2193
Not enough data
9.0
2669
Not enough data
8.3
2386
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and monday Work Management share no categories
Unique Categories
Capsule CRM is categorized as CRM
monday Work Management is categorized as Work Management, Marketing Calendar, Kanban Project Management, Workflow Management, Project and Portfolio Management, Task Management, Time Tracking, Project Management, Marketing Resource Management, AI Agents For Business Operations, AI Customer Support Agents, AI Note-Taking Software, AI SDRs, and Project Collaboration
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.2%
Marketing and Advertising
8.4%
Information Technology and Services
8.2%
Computer Software
5.2%
Financial Services
5.2%
Other
63.9%
Marketing and Advertising
14.0%
Information Technology and Services
6.0%
Computer Software
5.0%
Construction
3.8%
Non-Profit Organization Management
3.5%
Other
67.7%
Discussions
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is CRM database software?
1 Comment
Official Response from Capsule CRM
CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data...Read more
Is it possible for you to have your own CRM on Monday?
5 Comments
G2
I wouldn’t recommend Monday.com for that requirement. The mission of Monday is to help you to better organize your tasks among your team. You can find many...Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
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