Compare Capsule CRM and Kommo 
Featured Products
At a Glance
Market Segments
Small-Business (93.1% of reviews)
Small-Business (78.9% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$15.00
Capsule CRM
Star Rating
(480)4.7 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansKommo
Star Rating
(50)4.1 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user satisfaction, boasting a significantly higher overall score compared to Kommo. Users appreciate its intuitive interface and ease of navigation, which allows them to quickly access information and manage tasks effectively.
- According to verified reviews, Capsule CRM's implementation process is praised for its simplicity, with many users highlighting how easy it is to set up and start using. In contrast, some Kommo users have mentioned challenges with configuration, indicating that it may not be as straightforward for new users.
- Users say that Capsule CRM offers a wealth of features that help keep their daily activities organized, such as task setting and reminders. This level of functionality is often noted as a standout aspect, while Kommo, despite being versatile, may not provide the same depth in task management capabilities.
- Reviewers mention that Capsule CRM provides exceptional support quality, with many users feeling well-supported throughout their experience. In comparison, while Kommo does have a decent support system, some users feel it could improve in responsiveness and resource availability.
- G2 reviewers highlight Capsule CRM's strong performance in contact and account management, with users noting its effectiveness in helping them manage relationships and sales pipelines. Kommo, while functional, has received mixed feedback regarding its management features, suggesting it may not be as robust in this area.
- According to recent user feedback, Capsule CRM is particularly favored by small businesses, with a high percentage of reviews reflecting this demographic. Kommo also serves small businesses but has a slightly lower satisfaction rate, indicating that Capsule may be a better fit for users in this market segment.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Kommo
Basic
$15.00
Designed to boost the effectiveness of small sales teams
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs
Free Trial
Capsule CRM
Free Trial is available
Kommo
Free Trial is available
Ratings
Meets Requirements
9.0
405
8.1
33
Ease of Use
9.4
426
8.3
34
Ease of Setup
9.3
308
7.7
21
Ease of Admin
9.4
183
8.7
17
Quality of Support
9.4
357
8.3
31
Has the product been a good partner in doing business?
9.5
177
8.1
17
Product Direction (% positive)
9.3
403
8.2
32
Features by Category
Sales Force Automation
9.1
344
|
Verified
8.3
24
|
Verified
Feature Not Available
Feature Not Available
8.9
338
|
Verified
8.2
28
|
Verified
9.1
344
|
Verified
8.0
27
|
Verified
7.5
274
7.3
20
8.4
305
|
Verified
7.8
22
|
Verified
7.5
270
6.5
21
|
Verified
7.4
266
6.4
20
8.2
293
|
Verified
7.7
19
|
Verified
Marketing Automation
7.8
289
7.7
18
|
Verified
Feature Not Available
7.6
19
8.8
314
|
Verified
8.9
28
|
Verified
Feature Not Available
Feature Not Available
Customer Support
8.6
303
|
Verified
7.3
20
8.3
287
7.1
19
8.4
291
6.9
18
7.4
262
7.0
16
7.9
258
6.9
18
Reporting & Analytics
8.1
297
|
Verified
7.2
24
|
Verified
8.6
304
|
Verified
7.5
24
|
Verified
8.0
277
|
Verified
7.2
20
|
Verified
Mobile & Social
7.4
260
|
Verified
6.7
17
|
Verified
Feature Not Available
7.4
18
|
Verified
8.3
275
|
Verified
7.0
20
|
Verified
Platform
8.3
286
|
Verified
7.8
17
|
Verified
8.4
282
|
Verified
7.9
15
|
Verified
8.6
284
|
Verified
7.6
15
|
Verified
7.5
246
|
Verified
8.2
11
|
Verified
6.8
230
|
Verified
6.8
11
7.5
256
|
Verified
6.8
10
9.4
287
|
Verified
8.1
14
|
Verified
7.4
249
6.8
10
Integration
8.2
269
|
Verified
7.3
14
|
Verified
7.8
260
|
Verified
7.4
13
|
Verified
7.7
243
|
Verified
7.7
10
|
Verified
Generative AI
6.8
225
6.3
5
Agentic AI - CRM
7.3
26
Not enough data
8.6
23
Not enough data
8.3
24
8.0
5
8.3
24
Not enough data
7.8
25
Not enough data
8.5
25
Not enough data
8.1
24
8.3
6
Categories
Categories
Shared Categories
Capsule CRM and Kommo are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Kommo has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kommo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.2%
Marketing and Advertising
8.4%
Information Technology and Services
8.2%
Computer Software
5.2%
Financial Services
5.2%
Other
63.9%
Marketing and Advertising
21.6%
Information Technology and Services
13.5%
Computer & Network Security
5.4%
Computer Software
5.4%
Education Management
5.4%
Other
48.6%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?
1 Comment
EM
According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with...Read more
Kommo has no more discussions with answers
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