Compare Capsule CRM and InStream Group 
Featured Products
At a Glance
Market Segments
Small-Business (93.1% of reviews)
Small-Business (43.0% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$0 per user
Capsule CRM
Star Rating
(479)4.7 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansInStream Group
Star Rating
(122)4.2 out of 5
Market Segments
Small-Business (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per user
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in overall user satisfaction, boasting a significantly higher G2 Score compared to InStream. Users appreciate its intuitive interface, with one reviewer noting, "I love that Capsule is easy to use and navigate," which highlights its user-friendly design.
- According to verified reviews, Capsule CRM has a much larger volume of feedback, with 451 total reviews compared to InStream's 116. This suggests that the insights from Capsule's users are more reliable and reflective of a broader user experience.
- Users say that Capsule CRM's implementation process is quick and straightforward, with many praising the intuitive onboarding features. One user mentioned, "How easy it is to use and the number of features. It helps me keep my day organized," indicating that new users can quickly adapt to the system.
- Reviewers mention that while InStream offers a visually appealing experience for live streaming, it falls short in the CRM space compared to Capsule. Users enjoy InStream for its "high-quality video service," but the feedback suggests it may not meet the comprehensive needs of CRM users as effectively as Capsule does.
- G2 reviewers highlight Capsule CRM's superior support quality, with a score of 9.4, compared to InStream's 9.0. Users have expressed satisfaction with the support they receive, stating that it has been a good partner in their business, which is crucial for ongoing success.
- According to recent user feedback, Capsule CRM's features for task management and reminders are particularly well-received, with one user stating, "My favorite feature is the ability to set tasks and reminders." This functionality is essential for daily operations, making Capsule a strong choice for users who prioritize organization.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Free Trial
Capsule CRM
Free Trial is available
InStream Group
Free Trial is available
Ratings
Meets Requirements
9.0
404
8.7
107
Ease of Use
9.4
425
8.8
108
Ease of Setup
9.3
307
8.4
44
Ease of Admin
9.4
183
8.5
43
Quality of Support
9.4
356
8.9
106
Has the product been a good partner in doing business?
9.5
177
8.9
42
Product Direction (% positive)
9.3
402
9.1
105
Features by Category
Sales Force Automation
9.1
343
|
Verified
8.8
87
|
Verified
Feature Not Available
Feature Not Available
8.9
338
|
Verified
8.3
81
|
Verified
9.1
343
|
Verified
8.5
82
|
Verified
7.5
274
8.3
78
|
Verified
8.4
305
|
Verified
8.3
80
|
Verified
7.4
269
8.3
81
|
Verified
7.4
266
8.3
79
|
Verified
8.2
293
|
Verified
8.5
82
|
Verified
Marketing Automation
7.8
289
8.6
78
|
Verified
Feature Not Available
Feature Not Available
8.8
314
|
Verified
8.5
81
|
Verified
Feature Not Available
Feature Not Available
Customer Support
8.6
303
|
Verified
8.4
80
|
Verified
8.3
287
8.2
80
|
Verified
8.4
290
8.4
79
|
Verified
7.4
262
8.1
78
|
Verified
7.9
258
8.4
80
|
Verified
Reporting & Analytics
8.1
296
|
Verified
8.3
81
|
Verified
8.6
304
|
Verified
8.5
82
|
Verified
8.0
277
|
Verified
8.4
77
|
Verified
Mobile & Social
7.4
260
|
Verified
8.3
78
|
Verified
Feature Not Available
8.4
79
|
Verified
8.3
275
|
Verified
8.2
75
|
Verified
Platform
8.3
286
|
Verified
7.7
33
|
Verified
8.4
282
|
Verified
7.8
33
|
Verified
8.6
284
|
Verified
7.9
34
|
Verified
7.5
246
|
Verified
8.5
33
|
Verified
6.8
230
|
Verified
7.9
29
|
Verified
7.5
256
|
Verified
7.6
30
9.4
287
|
Verified
8.2
31
|
Verified
7.4
249
7.5
30
|
Verified
Integration
8.2
269
|
Verified
7.4
32
|
Verified
7.8
260
|
Verified
7.6
31
|
Verified
7.7
243
|
Verified
7.5
31
|
Verified
Generative AI
6.8
225
Not enough data
Agentic AI - CRM
7.3
26
Not enough data
8.6
23
Not enough data
8.3
24
Not enough data
8.3
24
Not enough data
7.8
25
Not enough data
8.5
25
Not enough data
8.1
24
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and InStream Group are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
InStream Group has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
InStream Group
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.3%
Marketing and Advertising
8.4%
Information Technology and Services
8.2%
Computer Software
5.2%
Financial Services
5.2%
Other
63.8%
Information Technology and Services
11.4%
Retail
9.6%
Telecommunications
7.0%
Hospital & Health Care
5.3%
Marketing and Advertising
5.3%
Other
61.4%
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
InStream Group has no discussions with answers
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