Link copied to clipboard # Capsule CRM vs Insightly CRM Comparison - What are their main differences? Share [ Export ](/compare/capsule-crm/insightly-crm/export.csv) CapsuleInsightly CRM[+ Add Product](#) Pricing **Capsule CRM** Free Trial **$22.00** Per User Per Month · Starter **$40.00** Per User Per Month · Growth **$60.00** Per User Per Month · Advanced **$75.00** Per User Per Month · Ultimate Show more **Insightly CRM** Free Trial **$29** / user, per month (billed annually) · Plus **$49** / user, per month (billed annually) · Professional **$99** / user, per month (billed annually) · Enterprise **Pricing Insights** from reviews Perceived Cost **Capsule CRM** $$$$$ **Insightly CRM** $$$$$ Average Discount **Capsule CRM** 8% **Insightly CRM** 9%1% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Capsule CRM** 6 months Based on 100 responses **Insightly CRM** 6 months Based on 100 responses Return on Investment **Capsule CRM** 6 months Based on 100 responses **Insightly CRM** 6 months Based on 100 responses ![Capsule CRM](https://images.g2crowd.com/uploads/product/hd_favicon/fa2c7fe04036e31d16639ba367905491/capsule-crm.svg "Capsule CRM") ![Insightly CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1544545315/insightly-crm.jpg "Insightly CRM") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Capsule CRM** Ease of Use (94) Customer Support (47) Missing Features (20) Limited Customization (15) **Insightly CRM** Ease of Use (28) Easy Customization (11) Learning Curve (9) Limited Customization (7) Integrations **Capsule CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d06214a78a4c42bbd28cfa5c5d8b7b38/acuity-scheduling.png "Product Avatar Image") Acuity Scheduling ](https://www.g2.com/products/acuity-scheduling/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eae8b939f870e5ad3c813300663fb182/akita.png "Product Avatar Image") Akita ](https://www.g2.com/products/akita/reviews)[ View all ](https://www.g2.com/products/capsule-crm/integrations) **Insightly CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03f4c2e785b8fc7c8fb27969776e8cfc/engage-by-cloudresearch.png "Product Avatar Image") Engage by CloudResearch ](https://www.g2.com/products/engage-by-cloudresearch/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff23ee4a65ad0830fdb8183706325213/harvest.png "Product Avatar Image") Harvest ](https://www.g2.com/products/harvest/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8e123398655ea08944802dc11fbc74e6/intuit-mailchimp-email-marketing.png "Product Avatar Image") Intuit Mailchimp Email... ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ View all ](https://www.g2.com/products/insightly-crm/integrations) Screenshots **Capsule CRM** ![Capsule CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1371044/G2-1.png) **Insightly CRM** ![Insightly CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/100041/Insightly-dashboard-2020.png) **Ratings** from reviews Meets Requirements **Capsule CRM** **9.0** /10 Based on 439 responses **Insightly CRM** **8.2** /10 Based on 808 responses Ease of Use **Capsule CRM** **9.4** /10 Based on 466 responses **Insightly CRM** **8.4** /10 Based on 813 responses Ease of Setup **Capsule CRM** **9.3** /10 Based on 348 responses **Insightly CRM** **8.3** /10 Based on 369 responses Ease of Admin **Capsule CRM** **9.4** /10 Based on 190 responses **Insightly CRM** **8.5** /10 Based on 340 responses Quality of Support **Capsule CRM** **9.4** /10 Based on 386 responses **Insightly CRM** **8.0** /10 Based on 691 responses Has the product been a good partner in doing business? **Capsule CRM** **9.5** /10 Based on 184 responses **Insightly CRM** **8.5** /10 Based on 324 responses Product Direction (% positive) **Capsule CRM** **9.3** /10 Based on 431 responses **Insightly CRM** **8.0** /10 Based on 779 responses **Features** ratings from reviews CRM **8.0** /10 Based on 420 responses **7.8** /10 Based on 742 responses Sales Analytics Not enough data **8.3** /10 Based on 47 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 93.2% Mid-Market(51-1000 emp.) 6.4% Enterprise(\> 1000 emp.) 0.4% Small-Business(50 or fewer emp.) 93.2% Mid-Market(51-1000 emp.) 6.4% Enterprise(\> 1000 emp.) 0.4% Small-Business(50 or fewer emp.) 73.2% Mid-Market(51-1000 emp.) 20.3% Enterprise(\> 1000 emp.) 6.5% Small-Business(50 or fewer emp.) 73.2% Mid-Market(51-1000 emp.) 20.3% Enterprise(\> 1000 emp.) 6.5% **Reviewers' Industry** [![Capsule CRM](https://images.g2crowd.com/uploads/product/hd_favicon/fa2c7fe04036e31d16639ba367905491/capsule-crm.svg "Capsule CRM")](https://www.g2.com/products/capsule-crm/reviews) Capsule CRM Consulting 9.1% Marketing and Advertising 7.5% Information Technology and Services 7.5% Computer Software 5.1% Financial Services 5.1% Other 65.6% [![Insightly CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1544545315/insightly-crm.jpg "Insightly CRM")](https://www.g2.com/products/insightly-crm/reviews) Insightly CRM Marketing and Advertising 10.1% Information Technology and Services 6.3% Construction 4.7% Computer Software 4.0% Financial Services 3.9% Other 71.0% Alternatives **Capsule CRM Alternatives** ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") [ Freshsales ](/products/freshsales/reviews) ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) **Insightly CRM Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) ## Capsule vs Insightly CRM FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Capsule vs Insightly CRM? Capsule stands out for its higher reviewer satisfaction scores and simplicity, while Insightly CRM is noted for its customizability and integration features. | [Capsule](https://www.g2.com/products/capsule-crm/reviews) | [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) | | --- | --- | | 4.7/5 (514 reviews) | 4.2/5 (945 reviews) | | Small-Business | Small-Business | | 9.3 | 8.3 | | 9.4 | 8.0 | | Ease of Use (94 all-time mentions) | Easy Customization (11 all-time mentions) | ### How do the pricing models of Capsule and Insightly CRM compare? Capsule is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Capsule:** Reviewers consistently highlight Capsule's affordability and value, with many noting its reasonable pricing and strong feature set for the cost. - **Insightly CRM:** Reviewers mention that Insightly CRM can be a worthwhile investment, but some note that advanced features are locked behind higher-priced tiers and that the price can be high for small organizations. - **Switching reasons:** Several reviewers have switched from Insightly CRM due to stagnation in product updates and perceived lack of value as needs evolved. ### What are the best alternatives to Capsule and Insightly CRM? The top three alternatives to Capsule and Insightly CRM are Agentforce Sales, HubSpot Sales Hub, and Pipedrive. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Capsule](https://www.g2.com/products/capsule-crm/reviews) | 4.7/5 (514 reviews) | Small-Business | Reviewers highlight strong value and affordability | Ease of Use (94 all-time mentions) | | [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) | 4.2/5 (945 reviews) | Small-Business | Some reviewers note higher costs for advanced features | Easy Customization (11 all-time mentions) | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | — | Extensive customization and scalability | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | Comprehensive marketing and sales integration | | [Pipedrive](https://www.g2.com/products/pipedrive/reviews) | 4.3/5 (3,111 reviews) | Small-Business | — | Pipeline management and ease of use | ### Which CRM features should I prioritize when comparing Capsule and Insightly CRM? Buyers should prioritize Ease of Use, Integrations, Customization, Reporting, and Task Management when comparing Capsule and Insightly CRM. - **Ease of Use:** Capsule scores 9.4 (94 all-time mentions); Insightly CRM scores 8.4 (28 all-time mentions). - **Integrations:** Capsule integrates with Xero (28 all-time mentions), Zapier (14), and Calendly; Insightly CRM is cited for integrations (9 all-time mentions) and offers social network integration and marketing automation. - **Customization:** Insightly CRM is noted for easy customization (11 all-time mentions), customizability (10), and custom fields; Capsule has limited customization (15 all-time mentions). - **Reporting:** Reporting is a frequently mentioned feature for both, with Insightly CRM having 6 all-time mentions and Capsule reviewers noting basic but effective reporting. - **Task Management:** Capsule is cited for task management (32 all-time mentions); Insightly CRM is noted for easy tracking (8 all-time mentions). ### What are the pros and cons of Capsule vs Insightly CRM? Capsule's headline strength is its ease of use, while Insightly CRM is recognized for its customization and integration capabilities. - **Capsule strengths:** Ease of Use (94 all-time mentions), Task Management (32), Easy Setup (31), Time Efficiency, Templates Availability. - **Capsule trade-offs:** Missing Features (20 all-time mentions), Limited Customization (15), some reviewers note limited advanced reporting and integrations. - **Insightly CRM strengths:** Easy Customization (11 all-time mentions), Customizability (10), Feature Richness (9), Integrations (9), Reporting (6), Easy Tracking (8), User Interface (7). - **Insightly CRM trade-offs:** Learning Curve (9 all-time mentions), Limited Customization (7), Limited Features (7), some reviewers cite time-consuming setup and complexity for beginners. ### Is Capsule or Insightly CRM better for small businesses? Capsule is the better fit for small businesses, with higher satisfaction among small-business reviewers and a stronger focus on ease of use and setup. - **Capsule:** Small-Business segment; reviewers consistently highlight its simplicity, easy setup, and suitability for small teams. - **Insightly CRM:** Small-Business segment; reviewers note its flexibility and customization, but mention a steeper learning curve and higher cost for advanced features. ### Which CRM platform has better integrations? Insightly CRM is favored for integrations, with more frequent reviewer mentions and broader integration capabilities. - **Capsule:** Integrates with Xero (28 all-time mentions), Zapier (14), and Calendly; reviewers note integrations are improving but still limited compared to larger CRMs. - **Insightly CRM:** Integrations cited in 9 all-time mentions, including QuickBooks, Slack, Mailchimp, and Microsoft Teams; reviewers highlight strong integration capabilities and API support. ### How do Capsule and Insightly CRM compare on customer support? Capsule leads on Quality of Support by a margin of 1.4 points, indicating a stronger support experience compared to Insightly CRM. - **Capsule:** Reviewers consistently praise responsive and helpful customer support, with many citing excellent service and useful webinars. - **Insightly CRM:** Support experiences are mixed; some reviewers highlight dedicated customer success managers and helpful support, while others mention slow or unhelpful responses and a reliance on automated help resources. ### Which is easier to implement, Capsule or Insightly CRM? Capsule is easier to implement, with a 1.0-point higher Ease of Setup score than Insightly CRM. - **Capsule:** Reviewers frequently describe a quick and straightforward setup process, minimal training required, and easy data import from spreadsheets. - **Insightly CRM:** Reviewers note that setup is generally easy, but some mention a steeper learning curve for advanced features and occasional complexity during onboarding. ### Which product has better Reporting? Insightly CRM is favored for Reporting, with more frequent reviewer mentions and advanced analytics capabilities. - **Capsule:** Reporting is described as basic but effective for daily sales management; reviewers note it lacks advanced forecasting and business intelligence features. - **Insightly CRM:** Reporting is cited in 6 all-time mentions; reviewers highlight detailed reports, dashboard customization, and analytics capabilities, though some note a learning curve for custom reports.