Compare Capsule CRM and Insightly CRM 
Featured Products
At a Glance
Market Segments
Small-Business (93.1% of reviews)
Small-Business (73.0% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$29/ user, per month (billed annually)
Capsule CRM
Star Rating
(481)4.7 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansInsightly CRM
Star Rating
(932)4.2 out of 5
Market Segments
Small-Business (73.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29/ user, per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user satisfaction, boasting a significantly higher overall score compared to Insightly CRM. Users appreciate its intuitive interface and ease of navigation, with one reviewer noting, "I love that Capsule is easy to use and navigate."
- According to verified reviews, Capsule CRM's implementation process is praised for its simplicity, with users highlighting the quick onboarding experience. In contrast, while Insightly is also noted for being easy to implement, it does not match the same level of user satisfaction in this area.
- Users say that Capsule CRM offers superior support quality, with many reviewers expressing high satisfaction with the assistance they receive. One user mentioned, "What I value most is how easy it is to use the CRM," indicating that the support enhances their overall experience.
- Reviewers mention that Capsule CRM provides a robust set of features that help keep their day organized, such as task and reminder functionalities. Insightly, while also feature-rich, is often highlighted for its relationship mapping capabilities, which visually represent contacts, making it easier to manage relationships.
- Users report that Capsule CRM is particularly well-suited for small businesses, with a high percentage of reviews coming from this segment. This focus allows it to cater specifically to the needs of smaller teams, whereas Insightly, while still serving small businesses, has a broader market presence that may dilute its focus.
- According to recent feedback, Capsule CRM's performance and reliability are consistently rated highly, with users appreciating its dependability in daily operations. Insightly, while functional, has received mixed reviews regarding its performance, indicating that users may experience occasional challenges.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Free Trial
Capsule CRM
Free Trial is available
Insightly CRM
Free Trial is available
Ratings
Meets Requirements
9.0
406
8.2
790
Ease of Use
9.4
427
8.4
795
Ease of Setup
9.3
309
8.3
352
Ease of Admin
9.4
183
8.5
337
Quality of Support
9.4
358
8.0
677
Has the product been a good partner in doing business?
9.5
177
8.5
322
Product Direction (% positive)
9.3
404
8.0
765
Features by Category
Sales Force Automation
9.1
345
|
Verified
8.5
621
|
Verified
Feature Not Available
Feature Not Available
8.9
339
|
Verified
8.3
595
|
Verified
9.1
345
|
Verified
8.1
623
|
Verified
7.5
274
7.5
350
|
Verified
8.4
305
|
Verified
8.0
452
|
Verified
7.5
270
7.5
339
|
Verified
7.4
266
7.6
349
|
Verified
8.2
293
|
Verified
8.0
423
|
Verified
Marketing Automation
7.8
289
7.6
406
|
Verified
Feature Not Available
Feature Not Available
8.8
315
|
Verified
8.1
523
|
Verified
Feature Not Available
7.6
340
|
Verified
Customer Support
8.6
303
|
Verified
7.8
395
8.3
287
7.8
401
8.4
291
7.9
461
7.4
262
7.6
326
|
Verified
7.9
258
7.8
362
Reporting & Analytics
8.1
298
|
Verified
7.9
527
|
Verified
8.6
304
|
Verified
7.9
551
|
Verified
8.0
277
|
Verified
7.6
388
|
Verified
Mobile & Social
7.4
260
|
Verified
7.8
357
|
Verified
Feature Not Available
7.7
353
|
Verified
8.3
275
|
Verified
7.8
416
|
Verified
Platform
8.3
286
|
Verified
7.9
315
|
Verified
8.4
282
|
Verified
8.1
310
|
Verified
8.6
284
|
Verified
8.4
321
|
Verified
7.5
246
|
Verified
8.0
215
|
Verified
6.8
230
|
Verified
7.3
88
7.5
256
|
Verified
7.6
250
|
Verified
9.4
287
|
Verified
8.3
320
|
Verified
7.4
249
7.6
215
|
Verified
Integration
8.2
269
|
Verified
8.0
288
|
Verified
7.8
260
|
Verified
7.6
237
|
Verified
7.7
243
|
Verified
7.3
224
|
Verified
Generative AI
6.8
225
6.8
28
Agentic AI - CRM
7.3
26
7.5
8
8.6
23
8.5
8
8.3
24
7.9
8
8.3
24
8.1
8
7.8
25
7.6
7
8.5
25
7.7
8
8.1
24
7.9
8
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.2
35
Not enough data
8.6
43
Not enough data
8.3
35
Not enough data
8.7
40
Not enough data
8.0
36
Predictive Analytics
Not enough data
7.9
37
Not enough data
7.9
38
Not enough data
7.8
33
Not enough data
7.8
35
Sales Management
Not enough data
8.5
37
Not enough data
8.1
30
Not enough data
8.7
32
Not enough data
8.8
39
Categories
Categories
Shared Categories
Capsule CRM and Insightly CRM are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Insightly CRM is categorized as Sales Analytics
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Insightly CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.2%
Marketing and Advertising
8.4%
Information Technology and Services
8.2%
Computer Software
5.2%
Financial Services
5.2%
Other
63.9%
Marketing and Advertising
10.1%
Information Technology and Services
6.0%
Construction
4.8%
Computer Software
4.1%
Financial Services
3.9%
Other
71.1%
Alternatives
Discussions
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is CRM database software?
1 Comment
Official Response from Capsule CRM
CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data...Read more
What is Insightly CRM used for?
2 Comments
B
The management and optimization of customer and prospective client interactions is achieved through the use of Insightly CRM (Customer Relationship...Read more
What is the best of linking email to insightly?
2 Comments
MK
We connect our exchange account but gmail work too - pretty simple. Alternative is to bcc Insightly on outgoing mail and capture them that way. Read more
What sales anayltics options come with the platform?
1 Comment
Official Response from Insightly CRM
Insightly offers customizable dashboards and reports that help your team quickly visualize performance and make data-driven decisions. You can find on-demand...Read more
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