Compare Capsule CRM and folk 
Featured Products
At a Glance
Market Segments
Small-Business (93.1% of reviews)
Small-Business (97.5% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Starting at $30.00 1 Users Per Year
Capsule CRM
Star Rating
(477)4.7 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansfolk
Star Rating
(320)4.5 out of 5
Market Segments
Small-Business (97.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $30.00 1 Users Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user satisfaction, boasting a higher overall score compared to folk. Users appreciate its intuitive interface and the ability to easily navigate through features, which enhances their daily workflow.
- According to verified reviews, Capsule CRM's implementation process is praised for its simplicity, with users highlighting how easy it is to set up and start using. In contrast, while folk also offers a straightforward setup, some users note that Capsule's onboarding experience is more seamless.
- Users say that Capsule CRM provides superior support quality, with many reviewers mentioning the responsiveness and helpfulness of the support team. This contrasts with folk, where users have expressed a desire for more robust support options.
- Reviewers mention that Capsule CRM shines in task and activity management, with features that allow users to set reminders and track tasks effectively. This capability is particularly valued by users who need to stay organized, whereas folk's task management features are seen as less comprehensive.
- Users highlight Capsule CRM's strong performance in contact and account management, with many finding it easy to access and share information with their teams. Folk, while effective, is noted for being less robust in this area, with some users feeling that it lacks depth in managing complex relationships.
- According to recent feedback, Capsule CRM's ease of use is a standout feature, with users frequently mentioning how it helps them stay organized and efficient. Folk is also recognized for its intuitive design, but some users feel that it doesn't quite match the level of simplicity and functionality offered by Capsule.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
folk
Standard
Starting at $30.00
1 Users Per Year
- Pipeline management
- Email campaigns
- Enrichment
Free Trial
Capsule CRM
Free Trial is available
folk
Free Trial is available
Ratings
Meets Requirements
9.0
403
8.4
312
Ease of Use
9.4
424
8.9
314
Ease of Setup
9.3
306
8.9
264
Ease of Admin
9.4
182
8.7
112
Quality of Support
9.4
355
9.0
263
Has the product been a good partner in doing business?
9.5
176
8.9
107
Product Direction (% positive)
9.3
401
9.5
310
Features by Category
Sales Force Automation
9.1
343
|
Verified
8.6
262
Feature Not Available
7.8
242
8.9
338
|
Verified
8.3
251
9.1
343
|
Verified
7.4
247
7.5
274
Feature Not Available
8.4
305
|
Verified
8.3
249
7.4
269
Feature Not Available
7.4
266
Feature Not Available
8.2
293
|
Verified
7.1
231
Marketing Automation
7.8
289
7.7
238
Feature Not Available
7.4
229
8.8
314
|
Verified
8.5
246
Feature Not Available
Feature Not Available
Customer Support
8.6
303
|
Verified
Feature Not Available
8.3
287
Feature Not Available
8.4
290
Feature Not Available
7.4
262
Feature Not Available
7.9
258
Feature Not Available
Reporting & Analytics
8.1
296
|
Verified
6.8
67
8.6
304
|
Verified
7.0
67
8.0
277
|
Verified
Feature Not Available
Mobile & Social
7.4
260
|
Verified
7.2
228
Feature Not Available
7.7
238
8.3
275
|
Verified
6.9
63
Platform
8.3
286
|
Verified
7.8
244
8.4
282
|
Verified
7.9
242
8.6
284
|
Verified
8.0
239
7.5
246
|
Verified
Feature Not Available
6.8
230
|
Verified
Feature Not Available
7.5
256
|
Verified
Feature Not Available
9.4
287
|
Verified
8.6
244
7.4
249
Feature Not Available
Integration
8.2
269
|
Verified
8.5
229
7.8
260
|
Verified
7.5
224
7.7
243
|
Verified
Feature Not Available
Generative AI
6.8
225
7.0
209
Agentic AI - CRM
7.3
26
6.0
17
8.6
23
6.7
17
8.3
24
6.6
16
8.3
24
6.2
15
7.8
25
6.3
15
8.5
25
6.0
15
8.1
24
6.4
16
Email Marketing
Not enough data
7.8
102
Not enough data
8.3
103
Not enough data
7.9
99
Not enough data
8.4
99
Not enough data
8.2
100
Not enough data
8.1
98
Not enough data
7.6
98
Not enough data
7.8
97
Not enough data
6.7
91
Reporting & Analytics
Not enough data
6.5
96
Not enough data
7.3
93
Generative AI
Not enough data
7.3
57
Not enough data
6.9
54
Agentic AI - Email Marketing
Not enough data
5.0
6
Not enough data
5.0
6
Not enough data
4.7
5
Not enough data
4.7
5
Not enough data
4.7
5
Integration
Not enough data
8.2
102
Not enough data
7.2
99
Not enough data
6.9
97
Not enough data
7.7
98
Not enough data
7.0
98
Not enough data
6.4
94
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.1
70
Not enough data
8.0
69
Not enough data
7.6
68
Customizations
Not enough data
8.4
69
Not enough data
7.3
67
Not enough data
7.9
67
Not enough data
7.4
68
Not enough data
8.1
68
Generative AI
Not enough data
7.2
41
Categories
Categories
Shared Categories
Capsule CRM and folk are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
folk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.3%
Marketing and Advertising
8.4%
Information Technology and Services
8.0%
Computer Software
5.2%
Financial Services
5.2%
Other
63.9%
Marketing and Advertising
10.8%
Consulting
9.9%
Computer Software
9.9%
Venture Capital & Private Equity
6.7%
Financial Services
6.4%
Other
56.4%
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
folk has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
