Compare Capsule CRM and eWay-CRM 
Featured Products
At a Glance
Market Segments
Small-Business (93.1% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
No pricing available
Capsule CRM
Star Rating
(481)4.7 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing planseWay-CRM
Star Rating
(12)4.0 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about eWay-CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user satisfaction, boasting a significantly higher overall score compared to eWay-CRM. Users appreciate its intuitive interface and ease of navigation, which allows them to manage client information effectively and provide expert care.
- According to verified reviews, Capsule CRM has a much larger volume of feedback, with over 450 reviews compared to eWay-CRM's 12. This suggests that Capsule CRM's performance and user experience are more consistently validated by a broader user base.
- Users say that Capsule CRM's implementation process is notably quick and straightforward, with many highlighting the intuitive onboarding wizard that helps new users get started without extensive training. In contrast, while eWay-CRM is also described as simple to use, it lacks the same level of user feedback on setup efficiency.
- Reviewers mention that Capsule CRM shines in its ability to keep users organized, with features like task and reminder settings that enhance daily productivity. eWay-CRM, while offering solid integration with Outlook and Excel, does not receive the same level of praise for organizational features.
- Users appreciate Capsule CRM's high-quality support, with many noting the responsiveness and helpfulness of the support team. In comparison, eWay-CRM's support is rated slightly lower, indicating that users may not always receive the same level of assistance when facing challenges.
- According to recent feedback, Capsule CRM's reporting capabilities are well-received, allowing users to generate insightful reports easily. While eWay-CRM offers some reporting features, users feel that Capsule CRM provides a more comprehensive and user-friendly experience in this area.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
eWay-CRM
No pricing availableFree Trial
Capsule CRM
Free Trial is available
eWay-CRM
Free Trial is available
Ratings
Meets Requirements
9.0
405
8.9
9
Ease of Use
9.4
426
8.2
11
Ease of Setup
9.3
308
9.7
5
Ease of Admin
9.4
183
Not enough data
Quality of Support
9.4
357
9.2
8
Has the product been a good partner in doing business?
9.5
177
Not enough data
Product Direction (% positive)
9.3
403
6.8
11
Features by Category
Sales Force Automation
9.1
344
|
Verified
8.6
6
Feature Not Available
Not enough data
8.9
338
|
Verified
Not enough data
9.1
344
|
Verified
Not enough data
7.5
274
Not enough data
8.4
305
|
Verified
Not enough data
7.5
270
Not enough data
7.4
266
Not enough data
8.2
293
|
Verified
Not enough data
Marketing Automation
7.8
289
8.3
5
Feature Not Available
Not enough data
8.8
314
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Support
8.6
303
|
Verified
Not enough data
8.3
287
Feature Not Available
8.4
291
Feature Not Available
7.4
262
Not enough data
7.9
258
Feature Not Available
Reporting & Analytics
8.1
297
|
Verified
7.7
5
8.6
304
|
Verified
Not enough data
8.0
277
|
Verified
Not enough data
Mobile & Social
7.4
260
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.3
275
|
Verified
Not enough data
Platform
8.3
286
|
Verified
Not enough data
8.4
282
|
Verified
8.3
5
8.6
284
|
Verified
Not enough data
7.5
246
|
Verified
Not enough data
6.8
230
|
Verified
Not enough data
7.5
256
|
Verified
Not enough data
9.4
287
|
Verified
Not enough data
7.4
249
Not enough data
Integration
8.2
269
|
Verified
Not enough data
7.8
260
|
Verified
Not enough data
7.7
243
|
Verified
Not enough data
Generative AI
6.8
225
Not enough data
Agentic AI - CRM
7.3
26
Not enough data
8.6
23
Not enough data
8.3
24
Not enough data
8.3
24
Not enough data
7.8
25
Not enough data
8.5
25
Not enough data
8.1
24
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and eWay-CRM are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
eWay-CRM has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eWay-CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.2%
Marketing and Advertising
8.4%
Information Technology and Services
8.2%
Computer Software
5.2%
Financial Services
5.2%
Other
63.9%
Information Technology and Services
25.0%
Financial Services
16.7%
Manufacturing
8.3%
Mining & Metals
8.3%
Marketing and Advertising
8.3%
Other
33.3%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
eWay-CRM has no discussions with answers
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