Compare Capsule CRM and Copper 
At a Glance
Market Segments
Small-Business (93.1% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Starting at $9.00 Per Month
Capsule CRM
Star Rating
(477)4.7 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansCopper
Star Rating
(1,152)4.5 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user experience, with many praising its intuitive interface and ease of navigation. Users appreciate the ability to access and share information seamlessly, which enhances team collaboration and client care.
- According to verified reviews, Capsule CRM stands out for its quick implementation process. Users highlight the simplicity of setting up tasks and reminders, making it easier to stay organized and manage daily activities effectively.
- Users say that Copper shines in its integration with Google Workspace, allowing for a smooth transition without the need to learn a new tool. This integration helps users manage contacts and view activities directly within Gmail, enhancing productivity.
- Reviewers mention that while Capsule CRM has a higher overall satisfaction score, Copper's user-friendly design and features like tracking open rates and engagement dates are beneficial for those who rely heavily on email communication.
- G2 reviewers note that Capsule CRM's support quality is highly rated, with users feeling that they receive excellent assistance when needed. In contrast, Copper's support, while decent, does not receive the same level of praise, indicating a potential area for improvement.
- According to recent feedback, Capsule CRM is favored by small businesses for its affordability, offering a free tier that appeals to startups. Copper, starting at $9.00, may be less accessible for smaller teams, which could influence budget-conscious buyers.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Copper
Copper Starter Edition - Annual
Starting at $9.00
Per Month
Get started on the Google Workspace CRM with essential relationship management tools + Zapier.
- 1,000 contact limit
- Google Workspace integration
- Activity feed
Free Trial
Capsule CRM
Free Trial is available
Copper
Free Trial is available
Ratings
Meets Requirements
9.0
403
8.7
924
Ease of Use
9.4
424
9.1
935
Ease of Setup
9.3
306
8.7
439
Ease of Admin
9.4
182
8.9
416
Quality of Support
9.4
355
8.6
856
Has the product been a good partner in doing business?
9.5
176
9.0
411
Product Direction (% positive)
9.3
401
9.0
866
Features by Category
Sales Force Automation
9.1
343
|
Verified
8.9
653
|
Verified
Feature Not Available
Feature Not Available
8.9
338
|
Verified
8.8
657
|
Verified
9.1
343
|
Verified
8.4
655
|
Verified
7.5
274
7.6
353
|
Verified
8.4
305
|
Verified
8.8
532
|
Verified
7.4
269
7.9
337
7.4
266
7.6
310
8.2
293
|
Verified
8.3
403
Marketing Automation
7.8
289
7.9
433
|
Verified
Feature Not Available
Feature Not Available
8.8
314
|
Verified
8.6
592
|
Verified
Feature Not Available
Feature Not Available
Customer Support
8.6
303
|
Verified
8.2
388
8.3
287
8.0
397
8.4
290
8.2
452
7.4
262
7.8
315
7.9
258
8.0
351
Reporting & Analytics
8.1
296
|
Verified
8.0
561
|
Verified
8.6
304
|
Verified
8.3
636
|
Verified
8.0
277
|
Verified
8.1
472
|
Verified
Mobile & Social
7.4
260
|
Verified
8.1
348
|
Verified
Feature Not Available
8.1
334
|
Verified
8.3
275
|
Verified
8.4
470
|
Verified
Platform
8.3
286
|
Verified
8.3
319
|
Verified
8.4
282
|
Verified
8.4
314
|
Verified
8.6
284
|
Verified
8.6
329
|
Verified
7.5
246
|
Verified
8.0
196
|
Verified
6.8
230
|
Verified
7.7
156
7.5
256
|
Verified
7.7
226
9.4
287
|
Verified
8.7
327
|
Verified
7.4
249
7.8
192
Integration
8.2
269
|
Verified
8.6
302
|
Verified
7.8
260
|
Verified
8.2
251
|
Verified
7.7
243
|
Verified
7.8
237
|
Verified
Generative AI
6.8
225
6.3
31
Agentic AI - CRM
7.3
26
8.3
9
8.6
23
8.3
9
8.3
24
8.3
9
8.3
24
7.8
9
7.8
25
7.8
9
8.5
25
8.3
9
8.1
24
8.5
9
Customization
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
9.3
5
Incentives
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Personalization
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Feature Not Available
Administrative
Not enough data
8.0
5
Not enough data
Feature Not Available
Not enough data
8.3
5
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictive Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Sales Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and Copper are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Copper is categorized as Email Tracking, Online Form Builder, Sales Analytics, Sales Performance Management, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Copper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.3%
Marketing and Advertising
8.4%
Information Technology and Services
8.0%
Computer Software
5.2%
Financial Services
5.2%
Other
63.9%
Marketing and Advertising
11.6%
Information Technology and Services
8.3%
Computer Software
7.8%
Real Estate
6.9%
Financial Services
4.5%
Other
60.8%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
How seamless is the Gmail/Google Apps integration?
2 Comments
RZ
It will require heavily coding to be able to break a crack in this process while violating the agreement of the software. I have a friend who does this for a...Read more
What is copper CRM?
2 Comments
KG
Gmail-integrated customer relationship management system including pipelines, contact organization, and task management.Read more
What does the Chrome Extension do?
1 Comment
RZ
It will allow you to organize your plug-ins much more easier than ever and you will start loving plug-ins (healthy ones of course) while browsing. They will...Read more
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