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Compare Caplena and Thematic 
Featured Products
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Enterprise (51.2% of reviews)
Entry-Level Pricing
No pricing available
$25,000.00 Per Year
Caplena
Star Rating
(44)4.5 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CaplenaThematic
Star Rating
(43)4.8 out of 5
Market Segments
Enterprise (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25,000.00 Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Thematic excels in providing a user-friendly interface, making it easy to create and manage themes. Users appreciate how quickly it uncovers insights from client feedback, which is particularly beneficial for analyzing NPS and CSAT data.
- Users say Caplena stands out for its exceptional customer support, with many highlighting the effectiveness of the live chat feature. Reviewers mention that responses from support staff are prompt and helpful, enhancing the overall user experience.
- According to verified reviews, Thematic is praised for its ability to quantify qualitative data effectively. Users find it intuitive to analyze open-ended text, which allows for a deeper understanding of customer sentiments over time.
- Reviewers mention that while Caplena offers a robust set of functions for analyzing open-ended feedback, some users feel that its interface could be more streamlined. However, they do appreciate the speed at which themes are generated and the variety of visual outputs available.
- G2 reviewers highlight that both products provide strong support for sentiment analysis, but Thematic receives higher marks for its overall product direction and ability to adapt to user needs, with users noting its effectiveness in monitoring themes over time.
- Users report that while Caplena has a slightly easier setup process, Thematic's comprehensive features and user-friendly design make it a preferred choice for those looking for in-depth analysis capabilities, especially in enterprise settings.
Pricing
Entry-Level Pricing
Caplena
No pricing availableThematic
Foundation
$25,000.00
Per Year
Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis
Free Trial
Caplena
No trial information availableThematic
Free Trial is available
Ratings
Meets Requirements
8.9
27
9.3
27
Ease of Use
8.6
41
9.4
29
Ease of Setup
9.1
23
8.9
22
Ease of Admin
9.2
11
8.9
17
Quality of Support
9.8
28
9.8
28
Has the product been a good partner in doing business?
9.3
12
9.9
17
Product Direction (% positive)
10.0
26
9.0
23
Features by Category
Feedback Management
6.7
8
Not enough data
8.8
8
9.2
6
8.3
9
9.7
5
Feedback Analysis
8.5
9
9.5
7
7.8
9
8.6
6
8.1
7
8.7
5
Feedback Sources
7.4
9
Not enough data
7.4
7
8.0
5
7.1
7
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
5
Not enough data
8.3
7
Not enough data
Setup
8.7
15
Not enough data
8.6
15
Not enough data
8.7
15
Not enough data
Data
9.2
15
Not enough data
8.4
15
Not enough data
Analysis
8.0
14
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.9
16
Not enough data
8.4
17
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
Customization
8.0
15
Not enough data
8.7
13
Not enough data
8.2
13
Feature Not Available
Generative AI
7.9
12
Not enough data
7.9
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Caplena and Thematic are categorized as Feedback Analytics, Text Analysis, and Enterprise Feedback Management
Unique Categories
Caplena has no unique categories
Thematic has no unique categories
Reviews
Reviewers' Company Size
Caplena
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thematic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
43.2%
Retail
4.5%
Marketing and Advertising
4.5%
Leisure, Travel & Tourism
4.5%
Financial Services
4.5%
Other
38.6%
Retail
9.8%
Telecommunications
7.3%
Financial Services
7.3%
Computer Software
7.3%
Real Estate
4.9%
Other
63.4%
Alternatives
Discussions
Caplena has no discussions with answers
What is the programming language used to create this, purely out of interest. It’s very clever !
1 Comment
AM
Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research....Read more
Thematic has no more discussions with answers
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