The way in which the transition was made when we would go in as an IT team.
LeadMD is definitely on point with organization and communication. Our project ran like a well-oiled machine. After some misalignment on our initial SOW and deliverables, LeadMD worked with us on a remediation plan that exceeded our expectations.
Their ability to manage and communicate was absolutely horrid. We weren't able to accomplish certain phases due to the inability to clearly establish sprints. Our daily scrums weren't run properly nor did we run agile correctly.
The result did not include what we had requested for (and were assured that was included) in scope.