The way in which the transition was made when we would go in as an IT team.
Open, easy communication with simple straight answers around their area of expertise.
Their ability to manage and communicate was absolutely horrid. We weren't able to accomplish certain phases due to the inability to clearly establish sprints. Our daily scrums weren't run properly nor did we run agile correctly.
I can honestly say there was nothing during this entire project experience that I disliked. They were diligent with their tasks, efficient, always accessible, easy to work with and provided solid knowledge of business intelligence and the best practices...