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At a Glance
Market Segments
Small-Business (59.8% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Free 25 tracked users Per Month
Contact Us Per Year
Canny
Star Rating
(104)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 tracked users Per Month
Browse all 4 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its video interview feature, with a score of 8.8, allowing for in-depth user feedback collection. In contrast, Canny's video snippets feature, while useful, only scores 8.7, indicating a slight edge for UserTesting in this area.
- Reviewers mention that Canny's ease of setup is a standout feature, scoring 9.3 compared to UserTesting's 8.7. This suggests that users find Canny more straightforward to implement, which can be crucial for teams looking to get started quickly.
- G2 users highlight Canny's superior feedback collection capabilities, scoring 9.1 in this area, while UserTesting scores 8.6. This indicates that Canny may offer more robust tools for gathering and managing user feedback effectively.
- Users on G2 report that UserTesting's analytics capabilities are lacking, with a score of only 6.0, which may hinder teams looking for deep insights. In contrast, Canny's analytics features, while not perfect, are perceived as more effective, contributing to a better overall user experience.
- Reviewers mention that UserTesting's survey management features, particularly the survey builder, score lower at 5.8, which may limit customization options for users. Canny, however, provides a more flexible survey management experience, scoring 7.3, making it a better choice for teams focused on tailored surveys.
- Users say that Canny's customer support is slightly better, with a quality of support score of 9.2 compared to UserTesting's 9.0. This could be a deciding factor for teams that prioritize responsive and helpful customer service in their software solutions.
Pricing
Entry-Level Pricing
Canny
FREE
Free
25 tracked users Per Month
Get your feedback system up and running for free.
- 25 tracked users
- Unlimited posts
- Automatic feedback capture
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Canny
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.6
94
8.6
599
Ease of Use
9.2
95
8.4
630
Ease of Setup
9.2
76
8.6
295
Ease of Admin
9.2
70
8.7
231
Quality of Support
9.2
75
9.0
522
Has the product been a good partner in doing business?
9.4
62
8.8
226
Product Direction (% positive)
9.0
91
8.1
589
Features by Category
User Response Methods
Not enough data
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Analytics
6.1
20
Not enough data
Execution
7.8
24
Not enough data
8.0
24
Not enough data
7.0
22
Not enough data
Roadmapping
7.8
23
Not enough data
6.7
21
Not enough data
Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
8.3
9
Not enough data
7.6
9
Not enough data
8.3
9
Not enough data
Functionality
8.3
9
Not enough data
7.4
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
Feedback
8.9
33
Not enough data
8.7
35
Not enough data
Idea Sources
9.0
33
Not enough data
8.5
34
Not enough data
Idea Collection
8.1
32
Not enough data
6.2
30
Not enough data
6.7
31
Not enough data
8.2
34
Not enough data
5.9
30
Not enough data
Integrations
5.5
30
Not enough data
6.7
32
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.1
23
5.7
5
7.0
23
6.4
6
Survey Management
8.2
34
9.0
35
|
Verified
7.9
33
8.3
83
|
Verified
9.2
35
8.6
107
|
Verified
8.8
33
8.5
100
|
Verified
Process Management
8.8
35
8.0
102
|
Verified
8.2
33
Feature Not Available
7.5
32
8.3
82
|
Verified
8.0
33
Feature Not Available
System Management
8.4
30
8.8
89
|
Verified
8.0
31
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
7.3
44
Not enough data
7.6
41
Not enough data
8.6
43
Not enough data
Planning
6.8
38
Not enough data
7.5
38
Not enough data
Feature Not Available
Not enough data
6.4
38
Not enough data
6.4
38
Not enough data
Workflow Management
5.8
39
Not enough data
7.2
39
Not enough data
5.2
39
Not enough data
5.7
38
Not enough data
Categories
Categories
Shared Categories
Canny and UserTesting are categorized as Enterprise Feedback Management
Unique Categories
Canny is categorized as Repository Management, Strategy and Innovation Roadmapping Tools, Product Management, Idea Management, and User Research Repositories
UserTesting is categorized as Consumer Video Feedback, User Research, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Canny
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
42.2%
Information Technology and Services
14.7%
Financial Services
4.9%
Research
2.9%
Construction
2.9%
Other
32.4%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
Canny has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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