Compare Canny and UserTesting 
At a Glance
Market Segments
Small-Business (59.8% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
Free 25 tracked users Per Month
Contact Us Per Year
Canny
Star Rating
(104)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 tracked users Per Month
Browse all 4 pricing plansUserTesting
Star Rating
(787)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in providing a wide variety of test types, including websites, prototypes, and mobile apps, which enhances the user experience. Users appreciate the platform's focus on human opinions over AI-generated content, making it a valuable tool for gathering authentic feedback.
- Users say that Canny stands out for its simplicity and effectiveness in organizing feedback. Reviewers highlight its ability to capture and prioritize feature requests, serving as a centralized backlog that helps teams manage their product roadmaps efficiently.
- According to verified reviews, UserTesting has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. This is reflected in the positive feedback regarding the clarity of instructions and the intuitive user interface.
- Reviewers mention that Canny's ease of use is a significant advantage, with many users finding it straightforward to navigate. This user-friendly design allows teams to focus on gathering and analyzing feedback without getting bogged down by complex features.
- G2 reviewers highlight that UserTesting's implementation process is generally quick, with users noting the effectiveness of the onboarding wizard. This contrasts with Canny, which, while easy to use, may not offer the same level of comprehensive testing capabilities that some users seek.
- Users report that both platforms provide strong support, but Canny edges out slightly with higher ratings in quality of support. Reviewers appreciate the timely assistance and resources available, which help them maximize the value of the tool in their daily operations.
Pricing
Entry-Level Pricing
Canny
FREE
Free
25 tracked users Per Month
Get your feedback system up and running for free.
- 25 tracked users
- Unlimited posts
- Automatic feedback capture
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Canny
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.6
94
8.6
600
Ease of Use
9.2
95
8.4
631
Ease of Setup
9.2
76
8.6
297
Ease of Admin
9.2
70
8.7
231
Quality of Support
9.2
75
9.0
523
Has the product been a good partner in doing business?
9.4
62
8.8
226
Product Direction (% positive)
9.0
91
8.1
590
Features by Category
User Response Methods
Not enough data
7.5
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
352
|
Verified
Participant Selection
Not enough data
7.4
126
Not enough data
5.5
81
Not enough data
6.9
107
Not enough data
8.2
374
|
Verified
Insights
Not enough data
7.7
345
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
313
|
Verified
Generative AI
Not enough data
6.6
84
Analytics
6.1
20
Not enough data
Execution
7.8
24
Not enough data
8.0
24
Not enough data
7.0
22
Not enough data
Roadmapping
7.8
23
Not enough data
6.7
21
Not enough data
Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
159
Not enough data
8.2
177
Not enough data
8.2
162
Insights
Not enough data
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
8.3
9
Not enough data
7.6
9
Not enough data
8.3
9
Not enough data
Functionality
8.3
9
Not enough data
7.4
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
Feedback
8.9
33
Not enough data
8.7
35
Not enough data
Idea Sources
9.0
33
Not enough data
8.5
34
Not enough data
Idea Collection
8.1
32
Not enough data
6.2
30
Not enough data
6.7
31
Not enough data
8.2
34
Not enough data
5.9
30
Not enough data
Integrations
5.5
30
Not enough data
6.7
32
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.1
23
5.7
5
7.0
23
6.4
6
Survey Management
8.2
34
9.0
35
|
Verified
7.9
33
8.3
83
|
Verified
9.2
35
8.6
107
|
Verified
8.8
33
8.5
100
|
Verified
Process Management
8.8
35
8.0
102
|
Verified
8.2
33
Feature Not Available
7.5
32
8.3
82
|
Verified
8.0
33
Feature Not Available
System Management
8.4
30
8.8
89
|
Verified
8.0
31
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
7.3
44
Not enough data
7.6
41
Not enough data
8.6
43
Not enough data
Planning
6.8
38
Not enough data
7.5
38
Not enough data
Feature Not Available
Not enough data
6.4
38
Not enough data
6.4
38
Not enough data
Workflow Management
5.8
39
Not enough data
7.2
39
Not enough data
5.2
39
Not enough data
5.7
38
Not enough data
Categories
Categories
Shared Categories
Canny and UserTesting are categorized as Enterprise Feedback Management
Unique Categories
Canny is categorized as Repository Management, Strategy and Innovation Roadmapping Tools, Product Management, Idea Management, and User Research Repositories
UserTesting is categorized as Consumer Video Feedback, User Research, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Canny
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
42.2%
Information Technology and Services
14.7%
Financial Services
4.9%
Construction
2.9%
Research
2.9%
Other
32.4%
Financial Services
10.3%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
Canny has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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