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At a Glance
Market Segments
Small-Business (59.8% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
Free 25 tracked users Per Month
Free
Canny
Star Rating
(104)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 tracked users Per Month
Browse all 4 pricing plansUsersnap
Star Rating
(92)4.5 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Usersnap excels in AI Text Generation with a score of 9.2, while Canny falls short with a score of 6.8. Reviewers mention that Usersnap's generative AI capabilities significantly enhance their feedback collection process.
- Reviewers mention that Usersnap's Feedback Aggregation feature scores 9.4, outperforming Canny's 8.6. Users say that Usersnap's ability to consolidate feedback from various sources makes it easier to prioritize user needs effectively.
- G2 users highlight that Usersnap offers superior Survey Management with a score of 9.2 compared to Canny's 8.2. Users report that the design consistency and deployment options in Usersnap are more intuitive, leading to higher response rates.
- Users on G2 note that Canny's Real-Time Analysis feature, scoring 7.1, is less effective than Usersnap's 8.9. Reviewers mention that Usersnap provides more actionable insights in real-time, which helps teams make quicker decisions.
- Reviewers mention that Usersnap's Device Responsiveness is rated at 9.2, while Canny's is lower at 8.6. Users say that the seamless experience across devices in Usersnap enhances user engagement and feedback quality.
- Users report that Canny's Customer Feedback capabilities are rated lower than Usersnap's, with scores of 8.1 versus 9.4. Reviewers mention that Usersnap's tools for collecting and analyzing customer feedback are more robust and user-friendly.
Pricing
Entry-Level Pricing
Canny
FREE
Free
25 tracked users Per Month
Get your feedback system up and running for free.
- 25 tracked users
- Unlimited posts
- Automatic feedback capture
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
Canny
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
8.6
94
9.1
68
Ease of Use
9.2
95
9.6
70
Ease of Setup
9.2
76
9.5
41
Ease of Admin
9.2
70
9.1
40
Quality of Support
9.2
75
9.5
62
Has the product been a good partner in doing business?
9.4
62
9.2
39
Product Direction (% positive)
9.0
91
8.9
63
Features by Category
User Response Methods
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
8.8
11
Not enough data
9.3
16
Not enough data
9.4
16
Participant Selection
Not enough data
8.2
17
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
Feature Not Available
Insights
Not enough data
8.2
16
Not enough data
8.5
18
Not enough data
8.6
17
Generative AI
Not enough data
8.3
9
Analytics
6.1
20
Not enough data
Execution
7.8
24
Not enough data
8.0
24
Not enough data
7.0
22
Not enough data
Roadmapping
7.8
23
Not enough data
6.7
21
Not enough data
Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
8.8
28
Not enough data
9.0
26
Not enough data
8.6
27
Bug Monitoring
Not enough data
7.5
23
Not enough data
8.1
25
Not enough data
8.3
25
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.3
9
Not enough data
7.6
9
Not enough data
8.3
9
Not enough data
Functionality
8.3
9
Not enough data
7.4
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
Feedback
8.9
33
Not enough data
8.7
35
Not enough data
Idea Sources
9.0
33
Not enough data
8.5
34
Not enough data
Idea Collection
8.1
32
Not enough data
6.2
30
Not enough data
6.7
31
Not enough data
8.2
34
Not enough data
5.9
30
Not enough data
Integrations
5.5
30
Not enough data
6.7
32
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
7.1
23
Feature Not Available
7.0
23
8.5
11
Survey Management
8.2
34
9.1
23
7.9
33
8.8
23
9.2
35
9.7
22
8.8
33
9.3
22
Process Management
8.8
35
9.4
21
8.2
33
9.2
21
7.5
32
9.1
20
8.0
33
9.1
20
System Management
8.4
30
8.8
21
8.0
31
8.3
20
Communication
7.3
44
Not enough data
7.6
41
Not enough data
8.6
43
Not enough data
Planning
6.8
38
Not enough data
7.5
38
Not enough data
Feature Not Available
Not enough data
6.4
38
Not enough data
6.4
38
Not enough data
Workflow Management
5.8
39
Not enough data
7.2
39
Not enough data
5.2
39
Not enough data
5.7
38
Not enough data
Categories
Categories
Shared Categories
Canny and Usersnap are categorized as Product Management and Enterprise Feedback Management
Unique Categories
Canny is categorized as Repository Management, Strategy and Innovation Roadmapping Tools, Idea Management, and User Research Repositories
Reviews
Reviewers' Company Size
Canny
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
42.2%
Information Technology and Services
14.7%
Financial Services
4.9%
Research
2.9%
Construction
2.9%
Other
32.4%
Computer Software
24.7%
Information Technology and Services
11.2%
Marketing and Advertising
7.9%
Internet
7.9%
Logistics and Supply Chain
4.5%
Other
43.8%
Discussions
Canny has no discussions with answers
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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