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At a Glance
Market Segments
Small-Business (59.8% of reviews)
Small-Business (88.4% of reviews)
Entry-Level Pricing
Free 25 tracked users Per Month
Free
Canny
Star Rating
(104)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 tracked users Per Month
Browse all 4 pricing plansUserback
Star Rating
(237)4.7 out of 5
Market Segments
Small-Business (88.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userback excels in user response methods, particularly with its robust photo submission feature, which received a score of 9.4. In contrast, Canny lacks this specific functionality, which may limit the ways users can provide feedback.
- Reviewers mention that Userback's analytics capabilities are notably weaker, scoring only 6.0, while Canny does not provide a specific score for analytics. This suggests that Canny may offer better insights into user feedback and engagement.
- G2 users highlight Userback's superior ease of use and setup, with scores of 9.3 and 9.4 respectively, compared to Canny's scores of 9.1 and 9.3. This indicates that Userback may be more user-friendly for new users looking to implement feedback tools quickly.
- Reviewers mention that Userback shines in its user reports and feedback functionality, scoring 9.5, which is higher than Canny's scores in similar areas. This suggests that Userback may provide a more comprehensive platform for gathering and managing user feedback.
- Users on G2 report that Userback's team collaboration features, while scoring 7.9, are not as strong as Canny's project management capabilities, which scored 8.2. This indicates that Canny may be better suited for teams looking for robust project management tools alongside feedback collection.
- Reviewers mention that Userback's custom workflows feature, scoring 9.6, is a standout, allowing for tailored feedback processes. In contrast, Canny's lower score of 6.3 in this area suggests it may not offer the same level of customization for users looking to adapt the software to their specific needs.
Pricing
Entry-Level Pricing
Canny
FREE
Free
25 tracked users Per Month
Get your feedback system up and running for free.
- 25 tracked users
- Unlimited posts
- Automatic feedback capture
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
Canny
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
8.6
94
9.1
155
Ease of Use
9.2
95
9.3
156
Ease of Setup
9.2
76
9.3
136
Ease of Admin
9.2
70
9.3
129
Quality of Support
9.2
75
9.5
123
Has the product been a good partner in doing business?
9.4
62
9.6
117
Product Direction (% positive)
9.0
91
9.3
144
Features by Category
User Response Methods
Not enough data
8.4
40
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
50
|
Verified
Not enough data
9.4
48
|
Verified
Participant Selection
Not enough data
8.2
29
Not enough data
Feature Not Available
Not enough data
8.7
40
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.6
37
|
Verified
Not enough data
8.4
44
|
Verified
Not enough data
8.2
41
|
Verified
Generative AI
Not enough data
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Analytics
6.1
20
Not enough data
Execution
7.8
24
Not enough data
8.0
24
Not enough data
7.0
22
Not enough data
Roadmapping
7.8
23
Not enough data
6.7
21
Not enough data
Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
9.4
89
Not enough data
9.3
86
Not enough data
8.9
78
Bug Monitoring
Not enough data
8.1
69
Not enough data
8.7
78
Not enough data
8.4
63
Agentic AI - Bug Tracking
Not enough data
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.3
9
Not enough data
7.6
9
Not enough data
8.3
9
Not enough data
Functionality
8.3
9
Not enough data
7.4
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
Feedback
8.9
33
Not enough data
8.7
35
Not enough data
Idea Sources
9.0
33
Not enough data
8.5
34
Not enough data
Idea Collection
8.1
32
Not enough data
6.2
30
Not enough data
6.7
31
Not enough data
8.2
34
Not enough data
5.9
30
Not enough data
Integrations
5.5
30
Not enough data
6.7
32
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.1
23
Not enough data
7.0
23
Not enough data
Survey Management
8.2
34
Not enough data
7.9
33
Not enough data
9.2
35
Not enough data
8.8
33
Not enough data
Process Management
8.8
35
Not enough data
8.2
33
Not enough data
7.5
32
Not enough data
8.0
33
Not enough data
System Management
8.4
30
Not enough data
8.0
31
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Communication
7.3
44
Feature Not Available
7.6
41
8.2
13
8.6
43
9.4
29
Planning
6.8
38
Feature Not Available
7.5
38
9.0
26
Feature Not Available
8.3
23
6.4
38
8.7
21
6.4
38
Feature Not Available
Workflow Management
5.8
39
Feature Not Available
7.2
39
Feature Not Available
5.2
39
Feature Not Available
5.7
38
Feature Not Available
Categories
Categories
Shared Categories
Canny and Userback are categorized as Product Management
Unique Categories
Canny is categorized as Repository Management, Strategy and Innovation Roadmapping Tools, Idea Management, Enterprise Feedback Management, and User Research Repositories
Userback is categorized as Session Replay, Bug Tracking, User Research, Software Testing, and Consumer Video Feedback
Reviews
Reviewers' Company Size
Canny
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
42.2%
Information Technology and Services
14.7%
Financial Services
4.9%
Research
2.9%
Construction
2.9%
Other
32.4%
Marketing and Advertising
26.8%
Computer Software
18.0%
Information Technology and Services
12.2%
Design
9.3%
Internet
6.3%
Other
27.3%
Discussions
Canny has no discussions with answers
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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