Compare Canny and Userback

At a Glance
Canny
Canny
Star Rating
(104)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 25 tracked users Per Month
Browse all 4 pricing plans
Userback
Userback
Star Rating
(242)4.7 out of 5
Market Segments
Small-Business (88.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Userback excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate how it allows clients to log UI and functionality issues directly, making feedback collection straightforward and efficient.
  • According to verified reviews, Canny is recognized for its powerful organizational capabilities, effectively capturing and categorizing feedback. Users find it serves as a centralized backlog for feature requests, helping teams prioritize their development roadmap based on user input.
  • Users say that Userback's implementation process is notably quick and user-friendly. Recent feedback highlights the ease of setup, with one user mentioning that the initial setup was very easy, which can be a significant advantage for teams looking to get started without delays.
  • Reviewers mention that while Canny is simple to use, it may not offer the same level of customization as Userback. Some users feel that Canny's features, while effective, can lead to confusion if not properly organized, indicating a potential area for improvement in user experience.
  • G2 reviewers highlight Userback's strong support quality, with many users noting responsive customer service and helpful resources. This level of support can be crucial for small businesses that rely on timely assistance to resolve issues and optimize their use of the software.
  • According to recent user feedback, both products are free to start, but Userback has a larger volume of reviews, suggesting a more established user base. This could indicate a more reliable track record for potential buyers looking for a proven solution in feedback management.
Pricing
Entry-Level Pricing
Canny
FREE
Free
25 tracked users Per Month
Browse all 4 pricing plans
Userback
Free Forever
Free
Browse all 4 pricing plans
Free Trial
Canny
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
8.6
94
9.1
158
Ease of Use
9.2
95
9.3
159
Ease of Setup
9.2
76
9.3
139
Ease of Admin
9.2
70
9.3
131
Quality of Support
9.2
75
9.5
126
Has the product been a good partner in doing business?
9.4
62
9.6
118
Product Direction (% positive)
9.0
91
9.3
147
Features by Category
Not enough data
8.5
60
User Response Methods
Not enough data
8.4
40
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
51
|
Verified
Not enough data
9.4
48
|
Verified
Participant Selection
Not enough data
8.2
29
Not enough data
Feature Not Available
Not enough data
8.7
40
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.6
37
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
8.2
41
|
Verified
Generative AI
Not enough data
6.3
20
Not enough data
8.2
12
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Strategy and Innovation Roadmapping ToolsHide 6 FeaturesShow 6 Features
7.1
25
Not enough data
Analytics
6.1
20
Not enough data
Execution
7.8
24
Not enough data
8.0
24
Not enough data
7.0
22
Not enough data
Roadmapping
7.8
23
Not enough data
6.7
21
Not enough data
Repository ManagementHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
102
Bug Reporting
Not enough data
9.4
92
Not enough data
9.3
86
Not enough data
8.9
79
Bug Monitoring
Not enough data
8.1
70
Not enough data
8.7
78
Not enough data
8.4
63
Agentic AI - Bug Tracking
Not enough data
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Consumer Video FeedbackHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Research RepositoriesHide 7 FeaturesShow 7 Features
8.1
9
Not enough data
Management
8.3
9
Not enough data
7.6
9
Not enough data
8.3
9
Not enough data
Functionality
8.3
9
Not enough data
7.4
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
7.5
37
Not enough data
Feedback
8.9
33
Not enough data
8.7
35
Not enough data
Idea Sources
9.0
33
Not enough data
8.5
34
Not enough data
Idea Collection
8.1
32
Not enough data
6.2
30
Not enough data
6.7
31
Not enough data
8.2
34
Not enough data
5.9
30
Not enough data
Integrations
5.5
30
Not enough data
6.7
32
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
8.0
36
Not enough data
Generative AI
7.1
23
Not enough data
7.0
23
Not enough data
Survey Management
8.2
34
Not enough data
7.9
33
Not enough data
9.2
35
Not enough data
8.8
33
Not enough data
Process Management
8.8
35
Not enough data
8.2
33
Not enough data
7.5
32
Not enough data
8.0
33
Not enough data
System Management
8.4
30
Not enough data
8.0
31
Not enough data
Not enough data
4.5
9
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
6.8
46
8.0
42
Communication
7.3
44
Feature Not Available
7.6
41
8.2
13
8.6
43
9.4
29
Planning
6.8
38
Feature Not Available
7.5
38
9.0
26
Feature Not Available
8.3
23
6.4
38
8.7
21
6.4
38
Feature Not Available
Workflow Management
5.8
39
Feature Not Available
7.2
39
Feature Not Available
5.2
39
Feature Not Available
5.7
38
Feature Not Available
Categories
Categories
Shared Categories
Canny
Canny
Userback
Userback
Canny and Userback are categorized as Product Management
Reviews
Reviewers' Company Size
Canny
Canny
Small-Business(50 or fewer emp.)
59.8%
Mid-Market(51-1000 emp.)
37.3%
Enterprise(> 1000 emp.)
2.9%
Userback
Userback
Small-Business(50 or fewer emp.)
88.1%
Mid-Market(51-1000 emp.)
8.1%
Enterprise(> 1000 emp.)
3.8%
Reviewers' Industry
Canny
Canny
Computer Software
42.2%
Information Technology and Services
14.7%
Financial Services
4.9%
Construction
2.9%
Research
2.9%
Other
32.4%
Userback
Userback
Marketing and Advertising
26.4%
Computer Software
18.8%
Information Technology and Services
12.0%
Design
9.1%
Internet
6.3%
Other
27.4%
Alternatives
Canny
Canny Alternatives
UserVoice
UserVoice
Add UserVoice
Aha!
Aha!
Add Aha!
Productboard
Productboard
Add Productboard
Jira
Jira
Add Jira
Userback
Userback Alternatives
Usersnap
Usersnap
Add Usersnap
UserTesting
UserTesting
Add UserTesting
Hotjar
Hotjar
Add Hotjar
Jira
Jira
Add Jira
Discussions
Canny
Canny Discussions
Monty the Mongoose crying
Canny has no discussions with answers
Userback
Userback Discussions
What is Userback used for?
1 Comment
Matthew J.
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Monty the Mongoose crying
Userback has no more discussions with answers