Compare CallTrackingMetrics vs Vonage Business

See this
comparison of CallTrackingMetrics vs. Vonage Business
based on data from user reviews. CallTrackingMetrics rates 4.5/5 stars with 416 reviews. Vonage Business rates 4.3/5 stars with 175 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Business
$39
/month
 
Marketing
$99
/month
 
Contact Center
$299
/month
 
Free Trial
Free Trial Unavailable
CallTrackingMetrics
Business
$39/month
Marketing
$99/month
Contact Center
$299/month
Free Trial
Vonage Business
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
Ease of Use
Ease of Use
8.6
8.9
Ease of Setup
Ease of Setup
8.4
8.5
Ease of Admin
Ease of Admin
8.7
8.7
Quality of Support
Quality of Support
9.0
8.7
Ease of Doing Business With
Ease of Doing Business With
9.1
9.0
Product Direction (% positive)
Product Direction (% positive)
9.1
8.1
Meets Requirements
CallTrackingMetrics
9.0
Vonage Business
9.0
Ease of Use
CallTrackingMetrics
8.6
Vonage Business
8.9
Ease of Setup
CallTrackingMetrics
8.4
Vonage Business
8.5
Ease of Admin
CallTrackingMetrics
8.7
Vonage Business
8.7
Quality of Support
CallTrackingMetrics
9.0
Vonage Business
8.7
Ease of Doing Business With
CallTrackingMetrics
9.1
Vonage Business
9.0
Product Direction (% positive)
CallTrackingMetrics
9.1
Vonage Business
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
73.1%
73.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
23.8%
22.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
4.0%
CallTrackingMetrics
Small-Business
73.1%
Mid-Market
23.8%
Enterprise
3.1%
Vonage Business
Small-Business
73.1%
Mid-Market
22.9%
Enterprise
4.0%

Reviewers' Industry

 
Marketing and Advertising
38.5%
Facilities Services
23.4%
 
Internet
9.9%
Staffing and Recruiting
7.4%
 
Information Technology and Services
3.6%
Insurance
6.3%
 
Consumer Services
3.4%
Computer Software
6.3%
 
Health, Wellness and Fitness
3.1%
Financial Services
4.6%
 
Other
41.6%
Other
52.0%
CallTrackingMetrics
Marketing and Advertising
38.5%
Internet
9.9%
Information Technology and Services
3.6%
Consumer Services
3.4%
Health, Wellness and Fitness
3.1%
Other
41.6%
Vonage Business
Facilities Services
23.4%
Staffing and Recruiting
7.4%
Insurance
6.3%
Computer Software
6.3%
Financial Services
4.6%
Other
52.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Karen (Martin) H.
Administrator in Marketing and Advertising

I have so many things I like about this system. I love that we have complete control over setting up numbers, redirecting, dynamic numbers, voice mails, etc. But the outstanding thing I like best is the stellar support I receive. CTM is a huge system, so...

maglys s.
User

amazing call conexion with all my clients, i can close business very fast and without issues with vonage business

Most Helpful Critical Review
Most Helpful Critical Review
Paloma N.
User in Insurance

Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...

User

It dropped calls, or they became disconnected often.

 
CallTrackingMetrics
Most Helpful Favorable Review
Karen (Martin) H.
Administrator in Marketing and Advertising

I have so many things I like about this system. I love that we have complete control over setting up numbers, redirecting, dynamic numbers, voice mails, etc. But the outstanding thing I like best is the stellar support I receive. CTM is a huge system, so...

Most Helpful Critical Review
Paloma N.
User in Insurance

Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...

Vonage Business
Most Helpful Favorable Review
maglys s.
User

amazing call conexion with all my clients, i can close business very fast and without issues with vonage business

Most Helpful Critical Review
User

It dropped calls, or they became disconnected often.

Screenshots

 
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CallTrackingMetrics
Vonage Business

Videos

 

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

More than 30,000 customers around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

Communicate better and work smarter with our unified communications platform, Vonage Business Cloud. See a snapshot of our most popular features, including Virtual Receptionist, Call Follow Me, Amazon Chime, Cloud Integrations and Call Analytics.

CallTrackingMetrics

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

More than 30,000 customers around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

Vonage Business

Communicate better and work smarter with our unified communications platform, Vonage Business Cloud. See a snapshot of our most popular features, including Virtual Receptionist, Call Follow Me, Amazon Chime, Cloud Integrations and Call Analytics.

Downloads

Vonage Business
No downloads provided
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