Compare CallTrackingMetrics and RingCentral Office
See this
side-by-side comparison of CallTrackingMetrics vs. RingCentral Office
based on preference data from user reviews. CallTrackingMetrics rates 4.5/5 stars with 562 reviews. By contrast, RingCentral Office rates 3.8/5 stars with 301 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 CallTrackingMetrics Optimized for quick response |  RingCentral Office Optimized for quick response | |
| Star Rating | CallTrackingMetrics | RingCentral Office |
| Market Segments | CallTrackingMetrics Small-Business (71.9% of reviews) | RingCentral Office Small-Business (58.1% of reviews) |
| Entry Level Price | CallTrackingMetrics $39/month | RingCentral Office $19.99 monthly per user |
CallTrackingMetrics vs RingCentral Office
When assessing the two solutions, reviewers found CallTrackingMetrics easier to use, set up, and administer. Reviewers also preferred doing business with CallTrackingMetrics overall.
- Reviewers felt that CallTrackingMetrics meets the needs of their business better than RingCentral Office.
- When comparing quality of ongoing product support, reviewers felt that CallTrackingMetrics is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CallTrackingMetrics over RingCentral Office.
Categories
Shared Categories
CallTrackingMetrics and RingCentral Office are categorized as UCaaS Platforms
Unique Categories
CallTrackingMetrics is categorized as Conversation Intelligence, Contact Center Operations, Inbound Call Tracking, and Speech Analytics
RingCentral Office is categorized as Telecom Services for Call Centers and VoIP
Pricing
Business
$39/month
Marketing
$99/month
Contact Center
$299/month
‐
Free Trial
Essentials
$19.99monthly per user
Standard
$24.99monthly per user
Premium
$34.99monthly per user
Ultimate
$49.99monthly per user
Free Trial
Ratings
Meets Requirements
CallTrackingMetrics
Responses: 483
RingCentral Office
Responses: 261
Ease of Use
CallTrackingMetrics
Responses: 484
RingCentral Office
Responses: 263
Ease of Setup
CallTrackingMetrics
Responses: 407
RingCentral Office
Responses: 102
Ease of Admin
CallTrackingMetrics
Responses: 412
RingCentral Office
Responses: 104
Quality of Support
CallTrackingMetrics
Responses: 441
RingCentral Office
Responses: 216
Ease of Doing Business With
CallTrackingMetrics
Responses: 407
RingCentral Office
Responses: 101
Product Direction (% positive)
CallTrackingMetrics
Responses: 486
RingCentral Office
Responses: 259
Features
Extensions
Tenancy Flexibility
CallTrackingMetrics
Responses: 5
Verified Feature
RingCentral Office
Native VoIP
CallTrackingMetrics
RingCentral Office
CCaaS Option
CallTrackingMetrics
RingCentral Office
Features
Voicemail to Email
CallTrackingMetrics
RingCentral Office
Voicemail to SMS
CallTrackingMetrics
RingCentral Office
File Sharing
CallTrackingMetrics
RingCentral Office
Voice Conferencing
CallTrackingMetrics
RingCentral Office
Video Conferencing
CallTrackingMetrics
RingCentral Office
Conference Transcripts
CallTrackingMetrics
RingCentral Office
Reviewers' Company Size
Reviewers of both CallTrackingMetrics and RingCentral Office were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
CallTrackingMetrics
RingCentral Office
Mid-Market
(51-1000 emp.)
CallTrackingMetrics
RingCentral Office
Enterprise
(> 1000 emp.)
CallTrackingMetrics
RingCentral Office
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
8.1%
Health, Wellness and Fitness
4.0%
Construction
3.6%
Consumer Services
3.4%
Other
42.7%
Computer Software
18.8%
Information Technology and Services
7.2%
Marketing and Advertising
5.1%
Financial Services
4.1%
Real Estate
3.8%
Other
61.0%
Reviews
Most Helpful Favorable Review
Derek J.
Administrator in Computer Software
I first saw CallTracking Metrics (CTM) in a press release when they announced an integration with hubspot. I was intrigued so I called the number on their website at 8pm and surprisingly the co-founder, Todd picked up. We had a few specific challenges that...
Seth J.
User in Pharmaceuticals
The most liked aspect, for me, is that they have a mobile application.This platform makes it very east for me to handle almost all of the aspects of my job in one place. Its very handy and helpful when on the go and need a lot of your information in one spot.
Most Helpful Critical Review
Paloma N.
User in Insurance
Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...
User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Discussions
How do I delete a custom tag that I made?
1 comment
AB
Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to.
Reporting Tags:...Read more
CallTrackingMetrics has no more discussions with answers
How much does RingCentral Office cost?
1 comment
Offical Response from RingCentral Office
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 comment
Offical Response from RingCentral Office
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
What is RingCentral Office?
1 comment
Offical Response from RingCentral Office
RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and...Read more
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