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Compare CallTrackingMetrics and RingCentral Office

See this
side-by-side comparison of CallTrackingMetrics vs. RingCentral Office
based on preference data from user reviews. CallTrackingMetrics rates 4.5/5 stars with 562 reviews. By contrast, RingCentral Office rates 3.8/5 stars with 301 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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CallTrackingMetrics
CallTrackingMetrics
(562)
4.5 out of 5
CallTrackingMetrics
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Answer a few questions to help the CallTrackingMetrics community
Have you used CallTrackingMetrics before?
Yes
RingCentral Office
RingCentral Office
(301)
3.8 out of 5
RingCentral Office
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Have you used RingCentral Office before?
Yes
Star Rating
CallTrackingMetrics
CallTrackingMetrics
RingCentral Office
RingCentral Office
Market Segments
CallTrackingMetrics
CallTrackingMetrics
Small-Business (71.9% of reviews)
RingCentral Office
RingCentral Office
Small-Business (58.1% of reviews)
Entry Level Price
CallTrackingMetrics
CallTrackingMetrics
$39/month
RingCentral Office
RingCentral Office
$19.99 monthly per user

CallTrackingMetrics vs RingCentral Office

When assessing the two solutions, reviewers found CallTrackingMetrics easier to use, set up, and administer. Reviewers also preferred doing business with CallTrackingMetrics overall.

  • Reviewers felt that CallTrackingMetrics meets the needs of their business better than RingCentral Office.
  • When comparing quality of ongoing product support, reviewers felt that CallTrackingMetrics is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of CallTrackingMetrics over RingCentral Office.
Categories
Shared Categories
CallTrackingMetrics
CallTrackingMetrics
RingCentral Office
RingCentral Office
CallTrackingMetrics and RingCentral Office are categorized as UCaaS Platforms
Unique Categories
RingCentral Office
RingCentral Office is categorized as Telecom Services for Call Centers and VoIP
Pricing
CallTrackingMetrics
CallTrackingMetrics Pricing
Business
$39/month
Marketing
$99/month
Contact Center
$299/month
Free Trial
RingCentral Office
RingCentral Office Pricing
Essentials
$19.99monthly per user
Standard
$24.99monthly per user
Premium
$34.99monthly per user
Ultimate
$49.99monthly per user
Free Trial
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Ratings
Meets Requirements
CallTrackingMetrics
CallTrackingMetrics
9.1
Responses: 483
RingCentral Office
RingCentral Office
8.5
Responses: 261
Ease of Use
CallTrackingMetrics
CallTrackingMetrics
8.6
Responses: 484
RingCentral Office
RingCentral Office
8.0
Responses: 263
Ease of Setup
CallTrackingMetrics
CallTrackingMetrics
8.4
Responses: 407
RingCentral Office
RingCentral Office
7.0
Responses: 102
Ease of Admin
CallTrackingMetrics
CallTrackingMetrics
8.7
Responses: 412
RingCentral Office
RingCentral Office
7.5
Responses: 104
Quality of Support
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 441
RingCentral Office
RingCentral Office
7.3
Responses: 216
Ease of Doing Business With
CallTrackingMetrics
CallTrackingMetrics
9.2
Responses: 407
RingCentral Office
RingCentral Office
7.4
Responses: 101
Product Direction (% positive)
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 486
RingCentral Office
RingCentral Office
6.7
Responses: 259
Features
Extensions
Tenancy Flexibility
CallTrackingMetrics
CallTrackingMetrics
10.0
Responses: 5
Verified Feature
RingCentral Office
RingCentral Office
Not enough data available
Native VoIP
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
RingCentral Office
RingCentral Office
Not enough data available
CCaaS Option
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
RingCentral Office
RingCentral Office
Feature Not Available
Features
Voicemail to Email
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
RingCentral Office
RingCentral Office
Not enough data available
Voicemail to SMS
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
RingCentral Office
RingCentral Office
Not enough data available
File Sharing
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
RingCentral Office
RingCentral Office
Not enough data available
Voice Conferencing
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
RingCentral Office
RingCentral Office
Not enough data available
Video Conferencing
CallTrackingMetrics
CallTrackingMetrics
Feature Not Available
RingCentral Office
RingCentral Office
Not enough data available
Conference Transcripts
CallTrackingMetrics
CallTrackingMetrics
Feature Not Available
RingCentral Office
RingCentral Office
Not enough data available
Reviewers' Company Size
Reviewers of both CallTrackingMetrics and RingCentral Office were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
CallTrackingMetrics
CallTrackingMetrics
71.9%
RingCentral Office
RingCentral Office
58.1%
Mid-Market
(51-1000 emp.)
CallTrackingMetrics
CallTrackingMetrics
25.6%
RingCentral Office
RingCentral Office
34.7%
Enterprise
(> 1000 emp.)
CallTrackingMetrics
CallTrackingMetrics
2.4%
RingCentral Office
RingCentral Office
7.2%
Reviewers' Industry
CallTrackingMetrics
CallTrackingMetrics Industry
Marketing and Advertising
38.2%
Internet
8.1%
Health, Wellness and Fitness
4.0%
Construction
3.6%
Consumer Services
3.4%
Other
42.7%
RingCentral Office
RingCentral Office Industry
Computer Software
18.8%
Information Technology and Services
7.2%
Marketing and Advertising
5.1%
Financial Services
4.1%
Real Estate
3.8%
Other
61.0%
Reviews
Most Helpful Favorable Review
CallTrackingMetrics
Derek J.
Administrator in Computer Software

I first saw CallTracking Metrics (CTM) in a press release when they announced an integration with hubspot. I was intrigued so I called the number on their website at 8pm and surprisingly the co-founder, Todd picked up. We had a few specific challenges that...

RingCentral Office
Seth J.
User in Pharmaceuticals

The most liked aspect, for me, is that they have a mobile application.This platform makes it very east for me to handle almost all of the aspects of my job in one place. Its very handy and helpful when on the go and need a lot of your information in one spot.

Most Helpful Critical Review
CallTrackingMetrics
Paloma N.
User in Insurance

Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...

RingCentral Office
G
User in Computer Software

It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...

Discussions
CallTrackingMetrics
CallTrackingMetrics Discussions
How do I delete a custom tag that I made?
1 comment
AB
Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to. Reporting Tags:...Read more
Monty the Mongoose crying
CallTrackingMetrics has no more discussions with answers
RingCentral Office
RingCentral Office Discussions
How much does RingCentral Office cost?
1 comment
Offical Response from RingCentral Office
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost. All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 comment
Offical Response from RingCentral Office
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
What is RingCentral Office?
1 comment
Offical Response from RingCentral Office
RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and...Read more
Screenshots
CallTrackingMetrics
CallTrackingMetrics Screenshots
RingCentral Office
RingCentral Office Screenshots
Videos
CallTrackingMetrics
CallTrackingMetrics Videos
Video Preview

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

Go in-depth with a recorded webinar on "How to Use Call Tracking to Deliver Marketing & Sales Value" or stay high-level with an overview of "How CallTrackingMetrics Works."

RingCentral Office
RingCentral Office Videos
No videos provided
Downloads
RingCentral Office
RingCentral Office Downloads
No downloads provided
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CallTrackingMetrics
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RingCentral Office
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