Compare CallTrackingMetrics vs ResponseTap

See this
comparison of CallTrackingMetrics vs. ResponseTap
based on data from user reviews. CallTrackingMetrics rates 4.5/5 stars with 435 reviews. ResponseTap rates 4.6/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Business
$39
/month
 
Marketing
$99
/month
 
Contact Center
$299
/month
 
Free Trial
Free Trial Unavailable
CallTrackingMetrics
Business
$39/month
Marketing
$99/month
Contact Center
$299/month
Free Trial
ResponseTap
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
Ease of Use
Ease of Use
8.6
8.7
Ease of Setup
Ease of Setup
8.4
8.0
Ease of Admin
Ease of Admin
8.7
8.0
Quality of Support
Quality of Support
9.0
9.3
Ease of Doing Business With
Ease of Doing Business With
9.1
8.9
Product Direction (% positive)
Product Direction (% positive)
9.1
9.0
Meets Requirements
CallTrackingMetrics
9.0
ResponseTap
9.0
Ease of Use
CallTrackingMetrics
8.6
ResponseTap
8.7
Ease of Setup
CallTrackingMetrics
8.4
ResponseTap
8.0
Ease of Admin
CallTrackingMetrics
8.7
ResponseTap
8.0
Quality of Support
CallTrackingMetrics
9.0
ResponseTap
9.3
Ease of Doing Business With
CallTrackingMetrics
9.1
ResponseTap
8.9
Product Direction (% positive)
CallTrackingMetrics
9.1
ResponseTap
9.0

Features

Phone Number Management
Local Phone Numbers
CallTrackingMetrics
8.9
ResponseTap
9.0
Toll-Free Numbers
CallTrackingMetrics
9.0
ResponseTap
9.5
Port Existing Numbers
CallTrackingMetrics
9.0
ResponseTap
9.5
Tracking
Visitor & Keyword Tracking
CallTrackingMetrics
8.9
ResponseTap
8.1
Dynamic Number Insertion
CallTrackingMetrics
9.0
ResponseTap
8.5
Multi-Channel Call Attribution
CallTrackingMetrics
9.0
ResponseTap
8.6
Analytics
Call Data
CallTrackingMetrics
9.0
ResponseTap
8.9
Call Recording
CallTrackingMetrics
9.3
ResponseTap
8.8
Advanced Reporting
CallTrackingMetrics
8.5
ResponseTap
9.2
Call Routing
IVR
CallTrackingMetrics
8.8
ResponseTap
8.8
Call Scheduling
CallTrackingMetrics
8.9
ResponseTap
9.0
Geo-Routing
CallTrackingMetrics
8.9
ResponseTap
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
73.3%
43.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
23.7%
38.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.0%
18.2%
CallTrackingMetrics
Small-Business
73.3%
Mid-Market
23.7%
Enterprise
3.0%
ResponseTap
Small-Business
43.2%
Mid-Market
38.6%
Enterprise
18.2%

Reviewers' Industry

 
Marketing and Advertising
37.7%
Marketing and Advertising
20.5%
 
Internet
9.4%
Real Estate
11.4%
 
Health, Wellness and Fitness
3.7%
Automotive
11.4%
 
Information Technology and Services
3.4%
Leisure, Travel & Tourism
9.1%
 
Consumer Services
3.4%
Education Management
9.1%
 
Other
42.3%
Other
38.6%
CallTrackingMetrics
Marketing and Advertising
37.7%
Internet
9.4%
Health, Wellness and Fitness
3.7%
Information Technology and Services
3.4%
Consumer Services
3.4%
Other
42.3%
ResponseTap
Marketing and Advertising
20.5%
Real Estate
11.4%
Automotive
11.4%
Leisure, Travel & Tourism
9.1%
Education Management
9.1%
Other
38.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Evan L.
Agency in Marketing and Advertising

We are a marketing agency and have used about half a dozen different call tracking platforms over the years. We like Call Tracking Metrics the best because it always works (we've had technical issues with other providers), the reports/dashboard are laid out...

Matthew F.
Agency

We've been using ResponseTap for several years now and its uses continue to grow. It helps us to audit our channels and our clients to audit their processes with listening options and post-call IVR.

Most Helpful Critical Review
Most Helpful Critical Review
Paloma N.
User in Insurance

Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...

G
Administrator

Now the customer number is shown as 'withheld' we cannot see if its the same person calling or not

 
CallTrackingMetrics
Most Helpful Favorable Review
Evan L.
Agency in Marketing and Advertising

We are a marketing agency and have used about half a dozen different call tracking platforms over the years. We like Call Tracking Metrics the best because it always works (we've had technical issues with other providers), the reports/dashboard are laid out...

Most Helpful Critical Review
Paloma N.
User in Insurance

Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...

ResponseTap
Most Helpful Favorable Review
Matthew F.
Agency

We've been using ResponseTap for several years now and its uses continue to grow. It helps us to audit our channels and our clients to audit their processes with listening options and post-call IVR.

Most Helpful Critical Review
G
Administrator

Now the customer number is shown as 'withheld' we cannot see if its the same person calling or not

Screenshots

 
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No screenshots provided
CallTrackingMetrics
ResponseTap
No screenshots provided

Videos

 

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

More than 30,000 customers around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

No videos provided
CallTrackingMetrics

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

More than 30,000 customers around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

ResponseTap
No videos provided

Downloads

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