Compare CallTrackingMetrics and Invoca(Mid-Market)
See this
side-by-side comparison of CallTrackingMetrics vs. Invoca
based on preference data from user reviews. CallTrackingMetrics rates 4.5/5 stars with 562 reviews. By contrast, Invoca rates 4.5/5 stars with 412 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 CallTrackingMetrics Optimized for quick response |  Invoca | |
| Star Rating | CallTrackingMetrics | Invoca |
| Market Segments | CallTrackingMetrics Mid-Market (100.0% of reviews) | Invoca Mid-Market (100.0% of reviews) |
| Entry Level Price | CallTrackingMetrics $39/month | Invoca No pricing information available |
CallTrackingMetrics vs Invoca
When assessing the two solutions, reviewers found CallTrackingMetrics easier to use, set up, and administer. However, reviewers preferred doing business with Invoca overall.
- Reviewers felt that CallTrackingMetrics meets the needs of their business better than Invoca.
- When comparing quality of ongoing product support, reviewers felt that Invoca is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Invoca over CallTrackingMetrics.
Categories
Shared Categories
CallTrackingMetrics and Invoca are categorized as Conversation Intelligence and Inbound Call Tracking
Unique Categories
CallTrackingMetrics is categorized as Contact Center Operations, Speech Analytics, and UCaaS Platforms
Invoca has no unique categories
Pricing
Business
$39/month
Marketing
$99/month
Contact Center
$299/month
Free Trial
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Free Trial
Ratings
Meets Requirements
CallTrackingMetrics
Responses: 115
Invoca
Responses: 117
Ease of Use
CallTrackingMetrics
Responses: 116
Invoca
Responses: 115
Ease of Setup
CallTrackingMetrics
Responses: 87
Invoca
Responses: 69
Ease of Admin
CallTrackingMetrics
Responses: 87
Invoca
Responses: 70
Quality of Support
CallTrackingMetrics
Responses: 107
Invoca
Responses: 116
Ease of Doing Business With
CallTrackingMetrics
Responses: 86
Invoca
Responses: 74
Product Direction (% positive)
CallTrackingMetrics
Responses: 115
Invoca
Responses: 115
Features
Call Analytics
Call Recording
CallTrackingMetrics
Invoca
Machine Learning
CallTrackingMetrics
Invoca
Call Analysis
CallTrackingMetrics
Invoca
Lead Qualification
CallTrackingMetrics
Invoca
Phone Number Management
Local Phone Numbers
CallTrackingMetrics
Responses: 58
Invoca
Responses: 36
Toll-Free Numbers
CallTrackingMetrics
Responses: 53
Invoca
Responses: 49
Port Existing Numbers
CallTrackingMetrics
Responses: 31
Invoca
Responses: 17
Agent Performance Management
Customer Scoring
CallTrackingMetrics
Invoca
Speech-to-Text
CallTrackingMetrics
Invoca
Artificial Intelligence
CallTrackingMetrics
Invoca
Tracking
Visitor & Keyword Tracking
CallTrackingMetrics
Responses: 53
Invoca
Responses: 45
Dynamic Number Insertion
CallTrackingMetrics
Responses: 45
Invoca
Responses: 53
Multi-Channel Call Attribution
CallTrackingMetrics
Responses: 50
Invoca
Responses: 36
Analytics
Call Data
CallTrackingMetrics
Responses: 56
Invoca
Responses: 50
Call Recording
CallTrackingMetrics
Responses: 55
Invoca
Responses: 42
Advanced Reporting
CallTrackingMetrics
Responses: 56
Invoca
Responses: 48
Conversation Intelligence
CallTrackingMetrics
Responses: 5
Invoca
Responses: 8
Call Routing
IVR
CallTrackingMetrics
Responses: 36
Invoca
Responses: 31
Call Scheduling
CallTrackingMetrics
Responses: 30
Invoca
Responses: 19
Geo-Routing
CallTrackingMetrics
Responses: 25
Invoca
Responses: 14
Administration
Martech Integrations
CallTrackingMetrics
Responses: 5
Invoca
Responses: 10
Privacy, Security, and Compliance
CallTrackingMetrics
Responses: 8
Invoca
Responses: 12
Performance and Reliability
CallTrackingMetrics
Responses: 8
Invoca
Responses: 14
Reviewers' Company Size
Reviewers of both CallTrackingMetrics and Invoca were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
CallTrackingMetrics
Invoca
Mid-Market
(51-1000 emp.)
CallTrackingMetrics
Invoca
Enterprise
(> 1000 emp.)
CallTrackingMetrics
Invoca
Reviewers' Industry
Marketing and Advertising
25.0%
Health, Wellness and Fitness
8.1%
Real Estate
5.9%
Internet
5.9%
Mental Health Care
5.1%
Other
50.0%
Marketing and Advertising
35.4%
Hospital & Health Care
7.9%
Internet
7.1%
Financial Services
6.3%
Telecommunications
5.5%
Other
37.8%
Reviews
Most Helpful Favorable Review
Núria G.
Administrator in Entertainment
The simplicity of the interface and the logs. The facility to buy numbers, manage them, and edit call registers and campaigns.
Jedrek W.
User in Real Estate
Invoca has done an amazing job marking their footprint in the Pay-Per-Call Industry, but their Customer Success team sets them apart. I understand that sounds cliche, but their team has offered unrivaled customer service. I completely enjoy working with...
Most Helpful Critical Review
Paloma N.
User in Insurance
Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...
Administrator in Marketing and Advertising
affiliate partners cant sign in directly into invoca and must do it through hasoffers. can only sort a limited amount of items
Discussions
How do I delete a custom tag that I made?
1 comment
AB
Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to.
Reporting Tags:...Read more
CallTrackingMetrics has no more discussions with answers
How do you insure your customers data safety from your employees at invoca ?
2 comments
Offical Response from Invoca
Comment deleted by user.Read more
Will the solution be there when you need it?
1 comment
Offical Response from Invoca
Invoca has an historic uptime of 99.9999% for both the web application and call infrastructure. The Invoca platform was built in the cloud to be highly...Read more
How self-service is your platform?
1 comment
Offical Response from Invoca
The Invoca platform was built for marketers who want to manage their own call tracking and analytics tools- without relying on technical resources for number...Read more
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