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Compare CallTrackingMetrics and Invoca(Mid-Market)

See this
side-by-side comparison of CallTrackingMetrics vs. Invoca
based on preference data from user reviews. CallTrackingMetrics rates 4.5/5 stars with 562 reviews. By contrast, Invoca rates 4.5/5 stars with 412 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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CallTrackingMetrics
CallTrackingMetrics
(562)
4.5 out of 5
CallTrackingMetrics
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Invoca
Invoca
(412)
4.5 out of 5
Invoca
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Have you used Invoca before?
Yes
Star Rating
CallTrackingMetrics
CallTrackingMetrics
Market Segments
CallTrackingMetrics
CallTrackingMetrics
Mid-Market (100.0% of reviews)
Invoca
Invoca
Mid-Market (100.0% of reviews)
Entry Level Price
CallTrackingMetrics
CallTrackingMetrics
$39/month
Invoca
Invoca
No pricing information available

CallTrackingMetrics vs Invoca

When assessing the two solutions, reviewers found CallTrackingMetrics easier to use, set up, and administer. However, reviewers preferred doing business with Invoca overall.

  • Reviewers felt that CallTrackingMetrics meets the needs of their business better than Invoca.
  • When comparing quality of ongoing product support, reviewers felt that Invoca is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Invoca over CallTrackingMetrics.
Categories
Shared Categories
CallTrackingMetrics
CallTrackingMetrics
Invoca
Invoca
CallTrackingMetrics and Invoca are categorized as Conversation Intelligence and Inbound Call Tracking
Unique Categories
CallTrackingMetrics
CallTrackingMetrics is categorized as Contact Center Operations, Speech Analytics, and UCaaS Platforms
Invoca
Invoca has no unique categories
Pricing
CallTrackingMetrics
CallTrackingMetrics Pricing
Business
$39/month
Marketing
$99/month
Contact Center
$299/month
Free Trial
Invoca
Invoca Pricing
Free Trial
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Ratings
Meets Requirements
CallTrackingMetrics
CallTrackingMetrics
9.1
Responses: 115
Invoca
Invoca
8.7
Responses: 117
Ease of Use
CallTrackingMetrics
CallTrackingMetrics
8.9
Responses: 116
Invoca
Invoca
8.5
Responses: 115
Ease of Setup
CallTrackingMetrics
CallTrackingMetrics
8.6
Responses: 87
Invoca
Invoca
7.8
Responses: 69
Ease of Admin
CallTrackingMetrics
CallTrackingMetrics
8.8
Responses: 87
Invoca
Invoca
8.1
Responses: 70
Quality of Support
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 107
Invoca
Invoca
9.2
Responses: 116
Ease of Doing Business With
CallTrackingMetrics
CallTrackingMetrics
9.1
Responses: 86
Invoca
Invoca
9.4
Responses: 74
Product Direction (% positive)
CallTrackingMetrics
CallTrackingMetrics
8.8
Responses: 115
Invoca
Invoca
8.9
Responses: 115
Features
Call Analytics
Call Recording
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
Invoca
Invoca
Not enough data available
Machine Learning
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
Invoca
Invoca
Not enough data available
Call Analysis
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
Invoca
Invoca
Not enough data available
Lead Qualification
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
Invoca
Invoca
Not enough data available
Phone Number Management
Local Phone Numbers
CallTrackingMetrics
CallTrackingMetrics
9.1
Responses: 58
Invoca
Invoca
8.5
Responses: 36
Toll-Free Numbers
CallTrackingMetrics
CallTrackingMetrics
9.3
Responses: 53
Invoca
Invoca
9.4
Responses: 49
Port Existing Numbers
CallTrackingMetrics
CallTrackingMetrics
9.3
Responses: 31
Invoca
Invoca
8.5
Responses: 17
Agent Performance Management
Customer Scoring
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
Invoca
Invoca
Not enough data available
Speech-to-Text
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
Invoca
Invoca
Not enough data available
Artificial Intelligence
CallTrackingMetrics
CallTrackingMetrics
Not enough data available
Invoca
Invoca
Not enough data available
Tracking
Visitor & Keyword Tracking
CallTrackingMetrics
CallTrackingMetrics
9.3
Responses: 53
Invoca
Invoca
8.7
Responses: 45
Dynamic Number Insertion
CallTrackingMetrics
CallTrackingMetrics
9.3
Responses: 45
Invoca
Invoca
8.7
Responses: 53
Multi-Channel Call Attribution
CallTrackingMetrics
CallTrackingMetrics
9.3
Responses: 50
Invoca
Invoca
8.7
Responses: 36
Analytics
Call Data
CallTrackingMetrics
CallTrackingMetrics
9.4
Responses: 56
Invoca
Invoca
9.3
Responses: 50
Call Recording
CallTrackingMetrics
CallTrackingMetrics
9.6
Responses: 55
Invoca
Invoca
9.2
Responses: 42
Advanced Reporting
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 56
Invoca
Invoca
8.3
Responses: 48
Conversation Intelligence
CallTrackingMetrics
CallTrackingMetrics
8.3
Responses: 5
Invoca
Invoca
8.3
Responses: 8
Call Routing
IVR
CallTrackingMetrics
CallTrackingMetrics
9.6
Responses: 36
Invoca
Invoca
8.8
Responses: 31
Call Scheduling
CallTrackingMetrics
CallTrackingMetrics
9.5
Responses: 30
Invoca
Invoca
9.2
Responses: 19
Geo-Routing
CallTrackingMetrics
CallTrackingMetrics
9.2
Responses: 25
Invoca
Invoca
8.3
Responses: 14
Administration
Martech Integrations
CallTrackingMetrics
CallTrackingMetrics
8.7
Responses: 5
Invoca
Invoca
8.0
Responses: 10
Privacy, Security, and Compliance
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 8
Invoca
Invoca
9.0
Responses: 12
Performance and Reliability
CallTrackingMetrics
CallTrackingMetrics
9.2
Responses: 8
Invoca
Invoca
8.9
Responses: 14
Reviewers' Company Size
Reviewers of both CallTrackingMetrics and Invoca were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
CallTrackingMetrics
CallTrackingMetrics
0%
Invoca
Invoca
0%
Mid-Market
(51-1000 emp.)
CallTrackingMetrics
CallTrackingMetrics
100.0%
Invoca
Invoca
100.0%
Enterprise
(> 1000 emp.)
CallTrackingMetrics
CallTrackingMetrics
0%
Invoca
Invoca
0%
Reviewers' Industry
CallTrackingMetrics
CallTrackingMetrics Industry
Marketing and Advertising
25.0%
Health, Wellness and Fitness
8.1%
Real Estate
5.9%
Internet
5.9%
Mental Health Care
5.1%
Other
50.0%
Invoca
Invoca Industry
Marketing and Advertising
35.4%
Hospital & Health Care
7.9%
Internet
7.1%
Financial Services
6.3%
Telecommunications
5.5%
Other
37.8%
Reviews
Most Helpful Favorable Review
CallTrackingMetrics
Núria G.
Administrator in Entertainment

The simplicity of the interface and the logs. The facility to buy numbers, manage them, and edit call registers and campaigns.

Invoca
Jedrek W.
User in Real Estate

Invoca has done an amazing job marking their footprint in the Pay-Per-Call Industry, but their Customer Success team sets them apart. I understand that sounds cliche, but their team has offered unrivaled customer service. I completely enjoy working with...

Most Helpful Critical Review
CallTrackingMetrics
Paloma N.
User in Insurance

Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...

Invoca
GM
Administrator in Marketing and Advertising

affiliate partners cant sign in directly into invoca and must do it through hasoffers. can only sort a limited amount of items

Discussions
CallTrackingMetrics
CallTrackingMetrics Discussions
How do I delete a custom tag that I made?
1 comment
AB
Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to. Reporting Tags:...Read more
Monty the Mongoose crying
CallTrackingMetrics has no more discussions with answers
Invoca
Invoca Discussions
How do you insure your customers data safety from your employees at invoca ?
2 comments
Offical Response from Invoca
Comment deleted by user.Read more
Will the solution be there when you need it?
1 comment
Offical Response from Invoca
Invoca has an historic uptime of 99.9999% for both the web application and call infrastructure. The Invoca platform was built in the cloud to be highly...Read more
How self-service is your platform?
1 comment
Offical Response from Invoca
The Invoca platform was built for marketers who want to manage their own call tracking and analytics tools- without relying on technical resources for number...Read more
Screenshots
CallTrackingMetrics
CallTrackingMetrics Screenshots
Videos
CallTrackingMetrics
CallTrackingMetrics Videos
Video Preview

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

Go in-depth with a recorded webinar on "How to Use Call Tracking to Deliver Marketing & Sales Value" or stay high-level with an overview of "How CallTrackingMetrics Works."

Invoca
Invoca Videos
Video Preview
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