Compare CallTrackingMetrics vs Dialpad Talk

See this
comparison of CallTrackingMetrics vs. Dialpad Talk
based on data from user reviews. CallTrackingMetrics rates 4.5/5 stars with 416 reviews. Dialpad Talk rates 4.0/5 stars with 297 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Business
$39
/month
Standard
$15
Per user, per month billed annually or $20 billed monthly.
 
Marketing
$99
/month
Pro
$25
Per user, per month invoiced annually
 
Contact Center
$299
/month
Enterprise
$35
Per user, per month invoiced annually
 
Free Trial
Free Trial
CallTrackingMetrics
Business
$39/month
Marketing
$99/month
Contact Center
$299/month
Free Trial
Dialpad Talk
Standard
$15Per user, per month billed annually or $20 billed monthly.
Pro
$25Per user, per month invoiced annually
Enterprise
$35Per user, per month invoiced annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
Ease of Use
Ease of Use
8.6
8.8
Ease of Setup
Ease of Setup
8.4
8.4
Ease of Admin
Ease of Admin
8.7
8.3
Quality of Support
Quality of Support
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
9.1
8.1
Meets Requirements
CallTrackingMetrics
9.0
Dialpad Talk
8.6
Ease of Use
CallTrackingMetrics
8.6
Dialpad Talk
8.8
Ease of Setup
CallTrackingMetrics
8.4
Dialpad Talk
8.4
Ease of Admin
CallTrackingMetrics
8.7
Dialpad Talk
8.3
Quality of Support
CallTrackingMetrics
9.0
Dialpad Talk
8.0
Ease of Doing Business With
CallTrackingMetrics
9.1
Dialpad Talk
8.2
Product Direction (% positive)
CallTrackingMetrics
9.1
Dialpad Talk
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
73.1%
50.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
23.8%
41.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
8.1%
CallTrackingMetrics
Small-Business
73.1%
Mid-Market
23.8%
Enterprise
3.1%
Dialpad Talk
Small-Business
50.2%
Mid-Market
41.8%
Enterprise
8.1%

Reviewers' Industry

 
Marketing and Advertising
38.5%
Computer Software
9.8%
 
Internet
9.9%
Information Technology and Services
8.4%
 
Information Technology and Services
3.6%
Marketing and Advertising
7.1%
 
Consumer Services
3.4%
Real Estate
6.4%
 
Health, Wellness and Fitness
3.1%
Internet
4.7%
 
Other
41.6%
Other
63.6%
CallTrackingMetrics
Marketing and Advertising
38.5%
Internet
9.9%
Information Technology and Services
3.6%
Consumer Services
3.4%
Health, Wellness and Fitness
3.1%
Other
41.6%
Dialpad Talk
Computer Software
9.8%
Information Technology and Services
8.4%
Marketing and Advertising
7.1%
Real Estate
6.4%
Internet
4.7%
Other
63.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Evan L.
Agency in Marketing and Advertising

We are a marketing agency and have used about half a dozen different call tracking platforms over the years. We like Call Tracking Metrics the best because it always works (we've had technical issues with other providers), the reports/dashboard are laid out...

Sheldon Z.
Administrator in Automotive

The best thing about Dialpad is the fact that you can ditch your desk phone completely. They do have an option to program a VOIP phone to work with Dialpad, but we've never tried that. Their Uberconference is also really nice because it works with the...

Most Helpful Critical Review
Most Helpful Critical Review
Paloma N.
User in Insurance

Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...

Tyler S.
Administrator

- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...

 
CallTrackingMetrics
Most Helpful Favorable Review
Evan L.
Agency in Marketing and Advertising

We are a marketing agency and have used about half a dozen different call tracking platforms over the years. We like Call Tracking Metrics the best because it always works (we've had technical issues with other providers), the reports/dashboard are laid out...

Most Helpful Critical Review
Paloma N.
User in Insurance

Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...

Dialpad Talk
Most Helpful Favorable Review
Sheldon Z.
Administrator in Automotive

The best thing about Dialpad is the fact that you can ditch your desk phone completely. They do have an option to program a VOIP phone to work with Dialpad, but we've never tried that. Their Uberconference is also really nice because it works with the...

Most Helpful Critical Review
Tyler S.
Administrator

- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...

Screenshots

 
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Videos

 

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

More than 30,000 customers around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

With Dialpad Talk, teams can stay connected no matter where they work, thanks to a 100% cloud based platform that syncs voice, video, contacts, and more in real-time.

CallTrackingMetrics

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

More than 30,000 customers around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

Dialpad Talk

With Dialpad Talk, teams can stay connected no matter where they work, thanks to a 100% cloud based platform that syncs voice, video, contacts, and more in real-time.

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