Compare CallTower and Five9 Intelligent Cloud Contact Center Platform 
At a Glance
Market Segments
Mid-Market (63.7% of reviews)
Mid-Market (56.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallTower
Star Rating
(363)4.3 out of 5
Market Segments
Mid-Market (63.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallTowerFive9 Intelligent Cloud Contact Center Platform
Star Rating
(598)4.1 out of 5
Market Segments
Mid-Market (56.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Five9 excels in its customer support, with users appreciating the attention given to their queries. This is complemented by features like Agent Insights and Agent Assist, which enhance the overall customer experience through intelligent automation.
- Users say that CallTower offers impressive uptime and reliability, often achieving quad 9s or better. This reliability is crucial for businesses that depend on consistent communication, making it a strong contender for those prioritizing stability.
- Reviewers mention that Five9's platform is particularly user-friendly when it comes to creating IVRs. Users find it easy to customize these systems to meet specific client needs, which can significantly reduce operational costs by minimizing the need for extensive infrastructure management.
- According to verified reviews, CallTower shines in its initial setup process, with many users finding it straightforward and quick. This ease of setup can be a significant advantage for teams looking to get up and running without extensive delays.
- G2 reviewers highlight that while Five9 has a solid overall performance, it sometimes faces challenges in matching specific workflow needs, particularly in configuration. This can lead to a steeper learning curve for some users compared to CallTower's more intuitive interface.
- Users report that CallTower's portal ease of use, especially for routing to Teams, is a standout feature. This functionality is particularly beneficial for organizations that rely heavily on collaboration tools, making it a practical choice for teams focused on seamless communication.
Pricing
Entry-Level Pricing
CallTower
No pricing availableFive9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
CallTower
No trial information availableFive9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
9.0
283
8.4
489
Ease of Use
8.8
288
8.4
498
Ease of Setup
8.5
257
8.0
356
Ease of Admin
8.4
241
8.0
301
Quality of Support
8.7
279
8.3
470
Has the product been a good partner in doing business?
8.9
244
8.6
299
Product Direction (% positive)
8.0
273
7.5
485
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.3
8
Not enough data
7.9
57
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
8.3
8
Dialing Options
Not enough data
8.9
143
|
Verified
Not enough data
8.8
137
|
Verified
Not enough data
6.2
7
Agent Tools
Not enough data
8.8
121
|
Verified
Not enough data
8.7
133
|
Verified
Not enough data
8.9
145
|
Verified
Automation
Not enough data
8.3
126
|
Verified
Not enough data
8.7
123
|
Verified
Not enough data
8.4
118
|
Verified
Agentic AI - Auto Dialer
Not enough data
5.6
9
Not enough data
5.9
9
AI Capabilities - Auto Dialer
Not enough data
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.4
50
Not enough data
8.4
49
Not enough data
8.4
51
Engagement
Not enough data
8.3
48
Not enough data
8.3
55
Not enough data
8.3
49
Performance
Not enough data
8.8
55
Not enough data
8.9
51
Generative AI
Not enough data
6.1
11
Not enough data
6.4
11
Channels
9.2
6
8.9
229
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.8
168
|
Verified
Not enough data
7.4
162
|
Verified
Not enough data
7.5
170
|
Verified
Generative AI
Not enough data
6.2
58
Functions
7.7
5
8.8
255
|
Verified
9.0
5
8.8
255
|
Verified
8.7
5
8.7
229
|
Verified
Not enough data
8.1
163
|
Verified
Not enough data
8.7
192
|
Verified
Not enough data
8.8
214
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.6
189
|
Verified
Agentic AI - Contact Center
Not enough data
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Administrative
Not enough data
8.2
228
|
Verified
9.0
7
8.7
246
|
Verified
8.6
6
8.3
261
|
Verified
Not enough data
8.7
200
|
Verified
9.3
5
8.3
171
|
Verified
Compliance
Not enough data
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Management
Not enough data
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Integration
Not enough data
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.4
49
|
Verified
Not enough data
8.6
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
8.1
49
|
Verified
Not enough data
6.7
47
Administration
Not enough data
8.0
49
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.2
47
|
Verified
Not enough data
8.3
45
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.4
25
7.7
91
7.7
32
6.8
87
8.0
29
8.3
95
8.4
31
8.7
100
8.0
28
8.6
97
8.0
27
8.5
95
8.5
30
8.9
99
Generative AI
7.4
24
6.1
29
Workforce Management
8.2
30
8.9
92
8.1
30
8.9
92
Call Center Infrastructure (CCI)
Not enough data
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Administrative
8.0
27
9.0
95
8.1
27
8.7
99
Customer Support
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Automation
Not enough data
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Generative AI
Not enough data
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Communication
Not enough data
8.8
55
Not enough data
8.9
56
Not enough data
8.1
49
Not enough data
8.4
52
Not enough data
8.1
43
Internal Use
Not enough data
7.9
57
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.3
47
Not enough data
7.9
49
Not enough data
8.4
49
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
22
Not enough data
8.8
23
Not enough data
6.8
21
Not enough data
7.9
24
Not enough data
7.2
21
Not enough data
7.0
22
Not enough data
Basic Communication
9.0
164
Not enough data
7.9
130
Not enough data
7.5
125
Not enough data
7.9
122
Not enough data
8.4
143
Not enough data
8.7
147
Not enough data
Agentic AI - VoIP Providers
6.0
12
Not enough data
6.0
12
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
Access
7.9
125
Not enough data
7.2
114
Not enough data
7.5
110
Not enough data
Advanced Features
7.4
130
Not enough data
7.9
140
Not enough data
8.8
144
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.9
8
Not enough data
7.1
8
Calling
Not enough data
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Contacts
Not enough data
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Insights
Not enough data
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Agentic AI - UCaaS Platforms
5.9
17
Not enough data
7.1
22
Not enough data
5.9
17
Not enough data
5.7
16
Not enough data
Extensions
7.2
65
Not enough data
8.0
71
Not enough data
7.4
63
Not enough data
Features
8.2
69
Not enough data
6.9
62
Not enough data
6.7
58
Not enough data
8.1
66
Not enough data
7.7
62
Not enough data
7.0
60
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallTower and Five9 Intelligent Cloud Contact Center Platform are categorized as UCaaS Platforms, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
CallTower is categorized as VoIP Providers
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Reviews
Reviewers' Company Size
CallTower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.3%
Manufacturing
6.4%
Non-Profit Organization Management
6.1%
Financial Services
5.2%
Construction
4.1%
Other
68.8%
Consumer Services
8.9%
Financial Services
8.0%
Insurance
7.1%
Information Technology and Services
6.4%
Telecommunications
5.3%
Other
64.3%
Alternatives
Discussions
What is CallTower used for?
1 Comment
TW
CallTower is a leading provider of cloud-based unified communications (UCaaS) and contact center solutions (CCaaS) that enhance business communication and...Read more
CallTower has no more discussions with answers
What is Five9 used for?
1 Comment
BP
A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
