Compare CallTower and Dialpad Support 
At a Glance
Market Segments
Mid-Market (63.7% of reviews)
Mid-Market (55.5% of reviews)
Entry-Level Pricing
No pricing available
$15.00 1 Organizer Month
CallTower
Star Rating
(363)4.3 out of 5
Market Segments
Mid-Market (63.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallTowerDialpad Support
Star Rating
(627)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Support excels in providing real-time visibility with its live dashboards, which help users monitor agent availability and customer wait times effectively. This feature is particularly praised for its ability to identify bottlenecks quickly, enhancing overall operational efficiency.
- Users say that CallTower stands out for its reliability, with many highlighting that the service maintains impressive uptime and performance. Reviewers appreciate the ease of use in routing calls to Teams, making it a solid choice for organizations that rely on Microsoft integrations.
- According to verified reviews, Dialpad Support offers a more user-friendly experience when it comes to customer interactions, allowing users to speak with real agents rather than AI bots. This personal touch is valued by customers who prefer human interaction for resolving issues.
- Reviewers mention that CallTower's setup process is notably straightforward, with many users finding the initial configuration easy to navigate. This aspect is crucial for businesses looking to implement a new system without extensive downtime or training.
- G2 reviewers highlight that while both products have strong support features, Dialpad Support edges out slightly with its AI-driven transcript capabilities, which provide clarity during conversations. This feature is particularly beneficial for agents who need to reference past interactions quickly.
- Users report that CallTower's customer support is responsive and effective, with many praising the quick turnaround on issues. This level of support can be a deciding factor for businesses that prioritize reliable assistance during critical operations.
Pricing
Entry-Level Pricing
CallTower
No pricing availableDialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
CallTower
No trial information availableDialpad Support
Free Trial is available
Ratings
Meets Requirements
9.0
283
8.9
449
Ease of Use
8.8
288
8.9
526
Ease of Setup
8.5
257
8.9
248
Ease of Admin
8.4
241
8.8
200
Quality of Support
8.7
279
8.8
420
Has the product been a good partner in doing business?
8.9
244
9.0
197
Product Direction (% positive)
8.0
273
9.0
425
Features by Category
Lead Facilitation
Not enough data
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Organization
Not enough data
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Performance Analysis
Not enough data
8.4
46
Not enough data
8.7
47
Sales Analysis
Not enough data
7.4
16
Not enough data
7.2
16
Generative AI
Not enough data
7.7
17
Not enough data
7.8
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Agent Tools
Not enough data
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Automation
Not enough data
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Artificial Intelligence - Conversation Intelligence
Not enough data
8.6
81
Not enough data
8.2
92
Not enough data
Not enough data
Generative AI
Not enough data
8.8
34
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
6
8.8
154
Not enough data
8.3
114
Not enough data
Feature Not Available
Not enough data
8.4
130
Not enough data
Feature Not Available
Generative AI
Not enough data
8.3
36
Functions
7.7
5
8.9
128
9.0
5
8.6
134
8.7
5
8.4
130
Not enough data
8.1
139
Not enough data
8.5
108
Not enough data
8.6
120
Not enough data
8.5
128
Not enough data
8.6
122
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
135
9.0
7
8.7
123
8.6
6
8.5
136
Not enough data
8.7
141
9.3
5
Feature Not Available
Platform Basics
Not enough data
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Platform Content
Not enough data
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Platform Additional Functionality
Not enough data
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Platform
7.4
25
8.0
40
7.7
32
8.8
47
8.0
29
8.6
53
8.4
31
8.7
59
8.0
28
8.9
57
8.0
27
8.5
42
8.5
30
8.7
51
Generative AI
7.4
24
8.5
19
Workforce Management
8.2
30
8.9
61
8.1
30
8.7
57
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.0
27
9.0
64
8.1
27
8.4
60
Platform Basics - VoIP Providers
8.5
22
Not enough data
8.8
23
Not enough data
6.8
21
Not enough data
7.9
24
Not enough data
7.2
21
Not enough data
7.0
22
Not enough data
Basic Communication
9.0
164
Not enough data
7.9
130
Not enough data
7.5
125
Not enough data
7.9
122
Not enough data
8.4
143
Not enough data
8.7
147
Not enough data
Agentic AI - VoIP Providers
6.0
12
Not enough data
6.0
12
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
Access
7.9
125
Not enough data
7.2
114
Not enough data
7.5
110
Not enough data
Advanced Features
7.4
130
Not enough data
7.9
140
Not enough data
8.8
144
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.4
91
Not enough data
8.7
74
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Contacts
Not enough data
8.6
81
Not enough data
8.6
80
Not enough data
8.4
72
Insights
Not enough data
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Feedback
Not enough data
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Generative AI
Not enough data
8.8
13
Agentic AI - UCaaS Platforms
5.9
17
Not enough data
7.1
22
Not enough data
5.9
17
Not enough data
5.7
16
Not enough data
Extensions
7.2
65
Not enough data
8.0
71
Not enough data
7.4
63
Not enough data
Features
8.2
69
Not enough data
6.9
62
Not enough data
6.7
58
Not enough data
8.1
66
Not enough data
7.7
62
Not enough data
7.0
60
Not enough data
Platform
Not enough data
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Workforce Management Platform Features
Not enough data
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Categories
Categories
Shared Categories
CallTower and Dialpad Support are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
CallTower is categorized as UCaaS Platforms and VoIP Providers
Dialpad Support is categorized as Conversation Intelligence, Auto Dialer, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Reviews
Reviewers' Company Size
CallTower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.3%
Manufacturing
6.4%
Non-Profit Organization Management
6.1%
Financial Services
5.2%
Construction
4.1%
Other
68.8%
Financial Services
9.0%
Consumer Services
8.3%
Computer Software
6.6%
Information Technology and Services
5.1%
Construction
4.3%
Other
66.7%
Alternatives
Discussions
What is CallTower used for?
1 Comment
TW
CallTower is a leading provider of cloud-based unified communications (UCaaS) and contact center solutions (CCaaS) that enhance business communication and...Read more
CallTower has no more discussions with answers
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
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