# CallTower vs Crexendo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Crexendo excels in overall user satisfaction, boasting a significantly higher G2 Score compared to CallTower. Users appreciate the quality of support, with many highlighting that "the support staff has been very helpful" and noting the service as "far superior than other phone services our organization has used."
- **According to verified reviews** , Crexendo's ease of use is a standout feature, with users praising its intuitive interface and quick implementation process. Reviewers specifically mention the "intuitive onboarding wizard," which contributes to a smoother transition compared to CallTower, where users have expressed some challenges with setup.
- **Users say** that CallTower shines in its integration with Microsoft Teams, providing a seamless experience for those utilizing this platform. Reviewers commend its "reliable service with minimal downtime" and "excellent customer support," making it a solid choice for businesses heavily invested in Microsoft ecosystems.
- **Reviewers mention** that while CallTower has a robust feature set, including advanced call management, Crexendo outperforms in specific functionalities like call management and network monitoring. Users have noted Crexendo's superior capabilities in these areas, with feedback highlighting "great call management features."
- **According to recent user feedback** , Crexendo's commitment to customer service is evident, with many users expressing satisfaction with their support experiences. In contrast, while CallTower's support is described as responsive, some users feel it could be more proactive in addressing issues.
- **G2 reviewers highlight** that Crexendo's focus on small businesses allows it to tailor its offerings effectively, resulting in a higher percentage of positive reviews from this segment. CallTower, while popular among mid-market users, may not cater as specifically to the unique needs of smaller organizations, which could impact user satisfaction.



| | CallTower | Crexendo | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 373 | 350 | 
| **Largest Market Segment** | Mid-Market (63.6% of reviews) | Small-Business (78.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### CallTower

Pros:
- Customer Support (65 reviews)
- Helpful (57 reviews)

Cons:
- Customer Service (19 reviews)
- Poor Customer Support (16 reviews)

### Crexendo

Pros:
- Customer Support (83 reviews)
- Helpful (75 reviews)

Cons:
- Call Issues (7 reviews)
- Complex Processes (6 reviews)

---
## Ratings Comparison
| Rating | CallTower | Crexendo | 
|---|---|---|
  | **Meets Requirements** | 9.0 (290 reviews) | 9.8 (284 reviews) | 
  | **Ease of Use** | 8.8 (295 reviews) | 9.6 (289 reviews) | 
  | **Ease of Setup** | 8.5 (264 reviews) | 9.5 (247 reviews) | 
  | **Ease of Admin** | 8.4 (244 reviews) | 9.5 (194 reviews) | 
  | **Quality of Support** | 8.7 (286 reviews) | 9.7 (288 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (247 reviews) | 9.8 (198 reviews) | 
  | **Product Direction (% positive)** | 8.0 (278 reviews) | 9.7 (280 reviews) | 

---
## Pricing

### CallTower

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Crexendo

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Crexendo** | 9.2/10 | 88 |

#### Channels

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.2 (69 reviews) | 
| **Open Listening** | Not enough data | 9.3 (69 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.5 (70 reviews) | 
| **Create Content** | Not enough data | 8.8 (65 reviews) | 
| **Personalization** | Not enough data | 9.4 (77 reviews) | 
| **Inbound Identification** | Not enough data | 9.6 (79 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.7 (74 reviews) | 

#### Generative AI

| Feature | CallTower | Crexendo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (30 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | 10.0/10 | 13 |
| **Crexendo** | N/A | N/A |

#### Channels

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Voice** | 9.4 (9 reviews) | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Web Chat** | Not enough data | Not enough data | 
| **Mobile SMS** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallTower | Crexendo | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Session Routing** | 7.7 (5 reviews) | Not enough data | 
| **Session Queuing** | 9.0 (5 reviews) | Not enough data | 
| **Concurrent Calling** | 8.7 (5 reviews) | Not enough data | 
| **Speech Analytics** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 
| **Persistent Data** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

#### Administrative

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 
| **Administrator Access** | 9.0 (7 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.6 (6 reviews) | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 9.3 (5 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | 8.0/10 | 34 |
| **Crexendo** | N/A | N/A |

#### Platform

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Omnichannel** | 7.4 (25 reviews) | Not enough data | 
| **Mobile Access** | 7.7 (32 reviews) | Not enough data | 
| **Queue Management** | 8.0 (29 reviews) | Not enough data | 
| **Call Routing** | 8.4 (31 reviews) | Not enough data | 
| **Call Back** | 8.0 (28 reviews) | Not enough data | 
| **IVR** | 8.0 (27 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.5 (30 reviews) | Not enough data | 

#### Generative AI

| Feature | CallTower | Crexendo | 
|---|---|---|
| **AI Text-to-Speech** | 7.4 (24 reviews) | Not enough data | 

#### Workforce Management

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Call Monitoring** | 8.2 (30 reviews) | Not enough data | 
| **Performance Evaluation** | 8.1 (30 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Call Recording** | 8.0 (27 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.1 (27 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | 7.5/10 | 177 |
| **Crexendo** | 8.9/10 | 237 |

#### Platform Basics - VoIP Providers

| Feature | CallTower | Crexendo | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (22 reviews) | 8.9 (42 reviews) | 
| **Call Management** | 8.8 (23 reviews) | 9.6 (51 reviews) | 
| **Network monitoring** | 6.8 (21 reviews) | Feature Not Available | 
| **Integrations** | 8.0 (25 reviews) | 8.5 (42 reviews) | 
| **Virtual PBX** | 7.2 (21 reviews) | 9.2 (34 reviews) | 
| **SIP trunking services** | 7.0 (22 reviews) | 8.9 (35 reviews) | 

#### Basic Communication

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Phone Calls** | 9.0 (164 reviews) | 9.9 (225 reviews) | 
| **Video Calls** | 7.9 (130 reviews) | 8.5 (147 reviews) | 
| **Instant Messaging** | 7.5 (125 reviews) | 8.8 (156 reviews) | 
| **Screen Sharing** | 7.9 (122 reviews) | 8.3 (137 reviews) | 
| **Conference Calls** | 8.4 (143 reviews) | 9.3 (163 reviews) | 
| **Desk-to-Desk Calls** | 8.7 (147 reviews) | 9.7 (194 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (12 reviews) | 7.6 (22 reviews) | 
| **Cross-system Integration** | 6.0 (12 reviews) | 7.9 (22 reviews) | 
| **Adaptive Learning** | 5.9 (11 reviews) | Feature Not Available | 
| **Proactive Assistance** | 5.8 (11 reviews) | Feature Not Available | 

#### Access

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Software Pairing** | 7.9 (125 reviews) | 8.7 (134 reviews) | 
| **Browser Extension** | 7.2 (114 reviews) | 8.8 (135 reviews) | 
| **Individual Download** | 7.4 (111 reviews) | Feature Not Available | 

#### Advanced Features

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Hold Music** | 7.4 (130 reviews) | 9.1 (175 reviews) | 
| **Automated Attendants** | 7.9 (140 reviews) | 9.4 (191 reviews) | 
| **VOiP Number** | 8.8 (144 reviews) | 9.6 (193 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Crexendo** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | 7.1/10 | 87 |
| **Crexendo** | 9.7/10 | 25 |

#### Agentic AI - UCaaS Platforms

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Autonomous Task Execution** | 5.9 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (17 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 5.7 (16 reviews) | Not enough data | 

#### Extensions

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Tenancy Flexibility** | 7.2 (65 reviews) | 10.0 (17 reviews) | 
| **Native VoIP** | 8.0 (72 reviews) | 10.0 (19 reviews) | 
| **CCaaS Option** | 7.4 (63 reviews) | 9.9 (17 reviews) | 

#### Features

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Voicemail to Email** | 8.3 (70 reviews) | 10.0 (22 reviews) | 
| **Voicemail to SMS** | 6.9 (62 reviews) | 10.0 (18 reviews) | 
| **File Sharing** | 6.7 (58 reviews) | 9.1 (15 reviews) | 
| **Voice Conferencing** | 8.1 (67 reviews) | 9.5 (16 reviews) | 
| **Video Conferencing** | 7.8 (63 reviews) | 9.4 (14 reviews) | 
| **Conference Transcripts** | 7.0 (61 reviews) | 9.0 (13 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Crexendo** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Crexendo** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | CallTower | Crexendo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to CallTower (1):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Crexendo (3):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | CallTower | Crexendo | 
|---|---|---|
| **Small-Business** | 24.9% | 78.9% | 
| **Mid-Market** | 63.6% | 20.5% | 
| **Enterprise** | 11.6% | 0.6% | 

### By Industry

#### CallTower

- **Information Technology and Services:** 9.1%
- **Non-Profit Organization Management:** 6.6%
- **Manufacturing:** 6.3%
- **Financial Services:** 5.1%
- **Construction:** 4.0%
- **Hospital & Health Care:** 4.0%
- **Telecommunications:** 3.4%
- **Legal Services:** 2.9%
- **Retail:** 2.9%
- **Defense & Space:** 2.6%
- **Other:** 53.1%

#### Crexendo

- **Non-Profit Organization Management:** 9.2%
- **Construction:** 6.8%
- **Hospital & Health Care:** 6.3%
- **Automotive:** 4.5%
- **Accounting:** 3.6%
- **Legal Services:** 3.6%
- **Financial Services:** 3.3%
- **Government Administration:** 3.3%
- **Utilities:** 3.0%
- **Primary/Secondary Education:** 2.7%
- **Other:** 53.9%

---
## Alternatives

### Alternatives to CallTower

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1553 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)

### Alternatives to Crexendo

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56436 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)

---
## Top Discussions

### CallTower

- Title: [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) — 1 comment
  > **Top comment:** "CallTower is a leading provider of cloud-based unified communications (UCaaS) and contact center solutions (CCaaS) that enhance business communication and..."

### Crexendo

- Title: [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) — 2 comments
  > **Top comment:** "They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calltower-vs-crexendo)