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Compare CallTools and VICIdial 
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At a Glance
Market Segments
Small-Business (84.8% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
Starting at $400.00 1 per telco server Per Month
CallTools
Star Rating
(67)4.8 out of 5
Market Segments
Small-Business (84.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Learn more about CallToolsVICIdial
Star Rating
(40)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansCallTools vs VICIdial
When assessing the two solutions, reviewers found CallTools easier to use, set up, and administer. Reviewers also preferred doing business with CallTools overall.
- Reviewers felt that CallTools meets the needs of their business better than VICIdial.
- When comparing quality of ongoing product support, reviewers felt that CallTools is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CallTools over VICIdial.
Pricing
Entry-Level Pricing
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes.
- Auto Dialer
- Predictive Dialer
- Power Dialer
VICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
CallTools
No trial information availableVICIdial
No trial information availableRatings
Meets Requirements
9.5
47
8.7
31
Ease of Use
9.3
46
8.6
32
Ease of Setup
8.9
36
7.3
20
Ease of Admin
9.1
30
7.4
19
Quality of Support
9.8
46
7.5
27
Has the product been a good partner in doing business?
9.5
31
7.9
13
Product Direction (% positive)
9.5
44
8.4
29
Features by Category
Dialing Options
9.4
30
|
Verified
Not enough data
9.6
29
|
Verified
Not enough data
10.0
6
Not enough data
Agent Tools
9.4
29
|
Verified
Not enough data
9.3
30
|
Verified
Not enough data
9.3
31
|
Verified
Not enough data
Automation
9.2
29
|
Verified
Not enough data
9.1
29
|
Verified
Not enough data
9.4
31
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Channels
9.9
16
|
Verified
7.8
10
|
Verified
7.7
13
Feature Not Available
8.5
13
6.3
8
|
Verified
8.3
15
|
Verified
7.5
6
8.2
14
6.2
7
|
Verified
Generative AI
6.4
7
5.7
5
Functions
8.8
18
|
Verified
9.2
23
|
Verified
9.1
18
8.9
23
|
Verified
9.0
17
|
Verified
9.0
24
|
Verified
Feature Not Available
6.2
7
9.9
15
|
Verified
9.2
10
|
Verified
9.3
16
|
Verified
8.5
9
|
Verified
9.2
16
|
Verified
8.9
9
|
Verified
9.1
13
Feature Not Available
Agentic AI - Contact Center
7.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
18
|
Verified
8.3
24
9.4
18
|
Verified
9.4
25
|
Verified
9.5
18
|
Verified
8.2
24
|
Verified
9.3
16
|
Verified
7.8
10
|
Verified
9.3
14
7.8
10
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallTools and VICIdial are categorized as Contact Center and Auto Dialer
Unique Categories
CallTools is categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), and VoIP Providers
VICIdial has no unique categories
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
51.5%
Financial Services
9.1%
Marketing and Advertising
4.5%
Construction
4.5%
Consulting
3.0%
Other
27.3%
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
CallTools has no discussions with answers
VICIdial has no discussions with answers
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