# CallTools, Kixie PowerCall & SMS vs Aloware Comparison

| | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.8 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 76 | 864 | 824 | 
| **Largest Market Segment** | Small-Business (84.0% of reviews) | Small-Business (83.4% of reviews) | Small-Business (51.2% of reviews) | 
| **Entry Level Price** | Contact Us 1 Seats Per Month | Free Trial | Starting at $199.00 1 Plan Per Month | 

---
## Top Pros & Cons

### CallTools

Pros:
- Customer Support (11 reviews)
- Ease of Use (9 reviews)

Cons:
- Expensive (3 reviews)
- Learning Curve (3 reviews)

### Kixie PowerCall & SMS

Pros:
- Ease of Use (87 reviews)
- Helpful (74 reviews)

Cons:
- Call Issues (29 reviews)
- Dialer Issues (15 reviews)

### Aloware

Pros:
- Ease of Use (126 reviews)
- Helpful (84 reviews)

Cons:
- Call Issues (90 reviews)
- Slow Performance (51 reviews)

---
## Ratings Comparison
| Rating | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
  | **Meets Requirements** | 9.6 (52 reviews) | 9.3 (745 reviews) | 8.4 (691 reviews) | 
  | **Ease of Use** | 9.3 (51 reviews) | 9.3 (761 reviews) | 8.3 (706 reviews) | 
  | **Ease of Setup** | 9.0 (41 reviews) | 9.2 (456 reviews) | 8.4 (398 reviews) | 
  | **Ease of Admin** | 9.2 (34 reviews) | 9.1 (301 reviews) | 8.7 (196 reviews) | 
  | **Quality of Support** | 9.7 (51 reviews) | 9.6 (739 reviews) | 8.5 (618 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (35 reviews) | 9.2 (300 reviews) | 9.0 (196 reviews) | 
  | **Product Direction (% positive)** | 9.5 (48 reviews) | 9.4 (752 reviews) | 8.2 (686 reviews) | 

---
## Pricing

### CallTools

#### Entry-Level Pricing

Plan: CallTools Power Contact Center

Price: Contact Us 1 Seats Per Month

Description: Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes. 

Key Features:
- Auto Dialer
- Predictive Dialer
- Power Dialer

[Learn more about CallTools](https://www.g2.com/products/calltools/reviews)

#### Free Trial

Yes

### Kixie PowerCall & SMS

#### Entry-Level Pricing

Plan: Integrated

Price: Free Trial

Key Features:
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)

[Browse all 4 editions](https://www.g2.com/products/kixie-powercall-sms/pricing)

#### Free Trial

Yes

### Aloware

#### Entry-Level Pricing

Plan: Startup Plan

Price: Starting at $199.00 1 Plan Per Month

Description: Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business! 

Key Features:
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month

[Browse all 4 editions](https://www.g2.com/products/aloware/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.2/10 | 95 |
| **Aloware** | 8.0/10 | 49 |

#### Lead Facilitation

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 7.9 (43 reviews) | 
| **Lead Qualification** | Not enough data | 8.8 (71 reviews) | 7.7 (44 reviews) | 
| **Lead Follow-up** | Not enough data | 9.1 (77 reviews) | 7.8 (43 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.9 (72 reviews) | 7.8 (43 reviews) | 

#### Organization

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.0 (49 reviews) | 8.1 (43 reviews) | 
| **Data Entry** | Not enough data | 9.0 (73 reviews) | 8.2 (43 reviews) | 
| **Integrations / APIs** | Not enough data | 9.3 (81 reviews) | 8.0 (43 reviews) | 

#### Performance Analysis

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Coaching ** | Not enough data | 9.5 (76 reviews) | 7.8 (48 reviews) | 
| **Peformance Tracking** | Not enough data | 9.5 (82 reviews) | 8.4 (47 reviews) | 

#### Sales Analysis

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | 9.4 (68 reviews) | Feature Not Available | 
| **Sales Forecasting ** | Not enough data | 9.2 (71 reviews) | Feature Not Available | 

#### Generative AI

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (36 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 9.5 (35 reviews) | Feature Not Available | 

#### Agentic AI - AI Sales Assistant

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 206 |
| **Aloware** | 7.1/10 | 199 |

#### Integrated Workflows

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Task Management** | Not enough data | 9.1 (161 reviews) | 7.0 (195 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.9 (155 reviews) | 6.8 (191 reviews) | 
| **Calls and Voice** | Not enough data | 9.5 (194 reviews) | 8.3 (194 reviews) | 
| **Other Outreach Options ** | Not enough data | 9.0 (156 reviews) | 7.5 (189 reviews) | 
| **CRM Integration** | Not enough data | 9.5 (189 reviews) | 8.1 (193 reviews) | 
| **Calendar** | Not enough data | 8.8 (146 reviews) | 6.5 (191 reviews) | 
| **Shared Records** | Not enough data | 9.0 (158 reviews) | 7.3 (190 reviews) | 

#### Repeatability and Reportability

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Content Management** | Not enough data | 9.0 (156 reviews) | 7.3 (187 reviews) | 
| **Workflow Management** | Not enough data | 9.2 (158 reviews) | 7.4 (190 reviews) | 
| **Workflow Performance** | Not enough data | 9.2 (163 reviews) | 7.4 (190 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 9.1 (156 reviews) | 6.9 (189 reviews) | 
| **Gamification** | Not enough data | 8.6 (136 reviews) | 6.4 (183 reviews) | 

#### AI and Automation

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Lead Prioritization** | Not enough data | 9.0 (144 reviews) | 6.8 (183 reviews) | 
| **Lead Scoring** | Not enough data | 8.8 (139 reviews) | 6.5 (184 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.8 (136 reviews) | 6.6 (185 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.8 (130 reviews) | Feature Not Available | 
| **Machine Learning** | Not enough data | 8.6 (130 reviews) | 6.6 (184 reviews) | 

#### Generative AI

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (18 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.3 (18 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.4 (18 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.4 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (17 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.2 (17 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.0 (17 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | 9.5/10 | 33 |
| **Kixie PowerCall & SMS** | 8.8/10 | 340 |
| **Aloware** | 8.2/10 | 210 |

#### Dialing Options

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Preview Dialing** | 9.4 (30 reviews) ✓ Verified | 9.2 (297 reviews) ✓ Verified | 8.5 (190 reviews) ✓ Verified | 
| **Progressive Dialing** | 9.6 (29 reviews) ✓ Verified | 9.3 (284 reviews) ✓ Verified | 8.5 (184 reviews) ✓ Verified | 
| **Predictive Dialing** | 10.0 (6 reviews) | 8.9 (11 reviews) | Not enough data | 

#### Agent Tools

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Whisper Coaching ** | 9.4 (29 reviews) ✓ Verified | 8.7 (256 reviews) ✓ Verified | 8.0 (151 reviews) ✓ Verified | 
| **Callback Scheduling ** | 9.3 (30 reviews) ✓ Verified | 8.8 (269 reviews) ✓ Verified | 7.9 (153 reviews) ✓ Verified | 
| **Call Recording ** | 9.3 (31 reviews) ✓ Verified | 9.6 (318 reviews) ✓ Verified | 8.9 (192 reviews) ✓ Verified | 

#### Automation

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Voice Activity Detection** | 9.2 (29 reviews) ✓ Verified | 9.0 (259 reviews) ✓ Verified | 8.1 (155 reviews) | 
| **Interactive Voice Response (IVR)** | 9.1 (29 reviews) ✓ Verified | 9.0 (254 reviews) ✓ Verified | 7.9 (151 reviews) ✓ Verified | 
| **Call Scrubbing** | 9.4 (31 reviews) ✓ Verified | 9.0 (251 reviews) | 8.0 (152 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Compliance Monitoring** | 10.0 (5 reviews) | 8.1 (8 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.5 (8 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.7/10 | 22 |
| **Aloware** | N/A | N/A |

#### Call Analytics

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.7 (22 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | 9.3 (21 reviews) | Not enough data | 
| **Call Analysis** | Not enough data | 9.5 (21 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 9.3 (22 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | 8.7 (20 reviews) | Not enough data | 
| **Speech-to-Text** | Not enough data | 7.6 (21 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.4 (22 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.7 (5 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 102 |
| **Aloware** | 8.0/10 | 109 |

#### Text Messaging

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | 8.8 (85 reviews) | 8.0 (101 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (96 reviews) | 8.4 (105 reviews) | 
| **Text Scheduler** | Not enough data | 8.8 (81 reviews) | 7.7 (104 reviews) | 
| **Automatic Replies** | Not enough data | 9.1 (86 reviews) | 7.5 (100 reviews) | 
| **Automatic URL Shortening** | Not enough data | 8.8 (71 reviews) | 7.2 (100 reviews) | 
| **MMS Marketing** | Not enough data | 8.6 (78 reviews) | 7.4 (103 reviews) | 
| **Personalization** | Not enough data | 9.3 (95 reviews) | 7.7 (103 reviews) | 
| **Transactional SMS** | Not enough data | 9.1 (86 reviews) | 7.6 (101 reviews) | 

#### SMS Platform

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Reporting** | Not enough data | 9.3 (90 reviews) | 7.7 (98 reviews) | 
| **Automation** | Not enough data | 9.2 (88 reviews) | 7.5 (97 reviews) | 
| **White Label** | Not enough data | 8.7 (74 reviews) | 6.7 (97 reviews) | 
| **Text-to-Landline** | Not enough data | Feature Not Available | Feature Not Available | 
| **Short Codes** | Not enough data | Feature Not Available | 6.6 (95 reviews) | 
| **API Integration** | Not enough data | 9.1 (81 reviews) | 7.3 (95 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 9.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | 9.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 9.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 9.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | 9.3 (5 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 9.0 (5 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |
| **Aloware** | 8.7/10 | 23 |

#### Quality Assurance

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 8.2 (23 reviews) | 
| **Calibration** | Not enough data | Not enough data | 8.4 (22 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.8 (23 reviews) | 

#### Engagement

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 9.3 (23 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 9.0 (23 reviews) | 
| **Training** | Not enough data | Not enough data | 8.7 (21 reviews) | 

#### Performance

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.4 (23 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.9 (22 reviews) | 

#### Generative AI

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | 8.7/10 | 24 |
| **Kixie PowerCall & SMS** | 9.0/10 | 111 |
| **Aloware** | 8.3/10 | 341 |

#### Channels

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Voice** | 9.9 (19 reviews) ✓ Verified | 9.5 (104 reviews) | 8.7 (308 reviews) ✓ Verified | 
| **Social** | 7.7 (13 reviews) | 8.6 (71 reviews) | Feature Not Available | 
| **Web Chat** | 8.5 (13 reviews) | 8.6 (71 reviews) | Feature Not Available | 
| **Mobile SMS** | 8.3 (15 reviews) ✓ Verified | 9.1 (103 reviews) | 8.6 (300 reviews) ✓ Verified | 
| **Email** | 8.2 (14 reviews) | 8.8 (92 reviews) | 7.9 (242 reviews) | 

#### Generative AI

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.4 (7 reviews) | 8.6 (65 reviews) | 7.0 (72 reviews) | 

#### Functions

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Session Routing** | 8.8 (18 reviews) ✓ Verified | 9.3 (89 reviews) | 8.1 (280 reviews) ✓ Verified | 
| **Session Queuing** | 9.1 (18 reviews) | 9.0 (87 reviews) | 8.0 (279 reviews) ✓ Verified | 
| **Concurrent Calling** | 9.1 (18 reviews) ✓ Verified | 9.3 (86 reviews) | 8.3 (268 reviews) ✓ Verified | 
| **Speech Analytics** | Feature Not Available | 8.9 (82 reviews) | 7.5 (181 reviews) | 
| **Auto Dialer** | 9.9 (17 reviews) ✓ Verified | 9.3 (87 reviews) | 8.2 (274 reviews) ✓ Verified | 
| **IVR** | 9.3 (16 reviews) ✓ Verified | 9.0 (89 reviews) | 8.0 (258 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 9.2 (16 reviews) ✓ Verified | 9.1 (91 reviews) | 8.1 (281 reviews) ✓ Verified | 
| **Persistent Data** | 9.1 (13 reviews) | 9.1 (88 reviews) | 8.4 (270 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.5 (6 reviews) | Not enough data | 8.3 (9 reviews) | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | 8.1 (7 reviews) | 
| **Natural Language Interaction** | 8.0 (5 reviews) | Not enough data | 8.9 (9 reviews) | 
| **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | 9.3 (9 reviews) | 

#### Administrative

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Session Summary Notes** | 9.2 (18 reviews) ✓ Verified | 9.2 (92 reviews) | 8.2 (284 reviews) ✓ Verified | 
| **Administrator Access** | 9.4 (18 reviews) ✓ Verified | 9.4 (92 reviews) | 8.5 (268 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 9.6 (19 reviews) ✓ Verified | 9.2 (95 reviews) | 8.5 (309 reviews) ✓ Verified | 
| **Session Recording** | 9.3 (16 reviews) ✓ Verified | 9.4 (93 reviews) | 8.7 (289 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 9.3 (14 reviews) | 8.9 (75 reviews) | 8.2 (253 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.7/10 | 117 |
| **Aloware** | 7.8/10 | 79 |

#### Platform

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.9 (87 reviews) | 7.4 (75 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (97 reviews) | 7.5 (76 reviews) | 
| **Queue Management** | Not enough data | 9.1 (96 reviews) | 7.5 (75 reviews) | 
| **Call Routing** | Not enough data | 9.2 (104 reviews) | 7.7 (74 reviews) | 
| **Call Back** | Not enough data | 9.1 (100 reviews) | 7.6 (75 reviews) | 
| **IVR** | Not enough data | 9.0 (89 reviews) | 7.5 (74 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.1 (93 reviews) | 7.8 (75 reviews) | 

#### Generative AI

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.0 (76 reviews) | 7.3 (37 reviews) | 

#### Workforce Management

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 9.3 (106 reviews) | 8.4 (76 reviews) | 
| **Performance Evaluation** | Not enough data | 9.2 (98 reviews) | 8.1 (75 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (23 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.4 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.8 (22 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.4 (22 reviews) | Not enough data | 

#### Administrative

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.4 (109 reviews) | 8.3 (74 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.2 (108 reviews) | 8.3 (75 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.6/10 | 91 |
| **Aloware** | 6.7/10 | 34 |

#### Platform Basics - VoIP Providers

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 6.5 (10 reviews) | 
| **Call Management** | Not enough data | Not enough data | 6.8 (10 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | 6.2 (10 reviews) | 
| **Integrations** | Not enough data | Not enough data | 6.8 (10 reviews) | 
| **Virtual PBX** | Not enough data | Not enough data | 5.7 (10 reviews) | 
| **SIP trunking services** | Not enough data | Not enough data | 5.8 (10 reviews) | 

#### Basic Communication

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Phone Calls** | Not enough data | 9.8 (84 reviews) ✓ Verified | 8.4 (33 reviews) | 
| **Video Calls** | Feature Not Available | Feature Not Available | 5.6 (31 reviews) | 
| **Instant Messaging** | Feature Not Available | Feature Not Available | 7.4 (33 reviews) | 
| **Conference Calls** | Not enough data | 9.4 (68 reviews) ✓ Verified | 6.0 (30 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | 9.6 (71 reviews) ✓ Verified | Feature Not Available | 

#### Agentic AI - VoIP Providers

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Access

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Software Pairing** | Not enough data | 9.6 (70 reviews) | 7.1 (33 reviews) | 
| **Browser Extension** | Not enough data | 9.8 (82 reviews) | 7.1 (33 reviews) | 
| **Individual Download** | Not enough data | 9.8 (60 reviews) | 7.0 (33 reviews) | 

#### Advanced Features

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Hold Music** | Not enough data | 9.5 (66 reviews) | 6.3 (30 reviews) | 
| **Automated Attendants** | Not enough data | 9.6 (62 reviews) ✓ Verified | 6.3 (29 reviews) | 
| **VOiP Number** | Not enough data | 9.8 (81 reviews) | 8.3 (30 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 101 |
| **Aloware** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.0 (10 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.0 (10 reviews) | Not enough data | 

#### Incentives

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Badges** | Not enough data | 8.5 (73 reviews) | Not enough data | 
| **Triggers** | Not enough data | 8.7 (78 reviews) | Not enough data | 
| **Commission Calculator** | Not enough data | Feature Not Available | Not enough data | 
| **Leaderboards** | Not enough data | 8.8 (82 reviews) | Not enough data | 

#### Personalization

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Profiles** | Not enough data | 9.0 (81 reviews) | Not enough data | 
| **Custom Reports** | Not enough data | 9.0 (82 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.3 (91 reviews) | Not enough data | 
| **Goal Setting** | Not enough data | 9.1 (77 reviews) | Not enough data | 

#### Administrative

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Integration** | Not enough data | 9.4 (90 reviews) | Not enough data | 
| **Employee Structure** | Not enough data | 9.1 (73 reviews) | Not enough data | 
| **Behavior Monitoring** | Not enough data | 9.0 (72 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | 10.0/10 | 6 |
| **Kixie PowerCall & SMS** | 9.1/10 | 343 |
| **Aloware** | 8.2/10 | 314 |

#### Agentic AI - Outbound Call Tracking

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (9 reviews) | Not enough data | 

#### Calling

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Record Calls** | 10.0 (5 reviews) | 9.7 (331 reviews) | 9.0 (294 reviews) ✓ Verified | 
| **Generate Location** | 10.0 (5 reviews) | 9.3 (267 reviews) | 8.1 (258 reviews) ✓ Verified | 
| **Call Types** | Not enough data | 9.5 (300 reviews) | 8.6 (274 reviews) ✓ Verified | 
| **Click-to-Call** | Not enough data | 9.6 (326 reviews) | 8.8 (289 reviews) ✓ Verified | 
| **Auto Dialer** | 10.0 (5 reviews) | 9.4 (11 reviews) | Not enough data | 

#### Contacts

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Personalization** | Not enough data | 9.1 (296 reviews) | 8.2 (285 reviews) ✓ Verified | 
| **Information Locater** | Not enough data | 9.1 (278 reviews) | 8.0 (275 reviews) ✓ Verified | 
| **Record Prospect Data** | Not enough data | 9.3 (283 reviews) | 8.2 (271 reviews) ✓ Verified | 

#### Insights

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Notes** | Not enough data | 9.3 (288 reviews) | 8.0 (271 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 9.4 (294 reviews) | 8.2 (272 reviews) ✓ Verified | 
| **Automated Voicemails** | Not enough data | 9.5 (291 reviews) | 8.3 (257 reviews) ✓ Verified | 
| **Automated Emails** | Not enough data | 8.8 (236 reviews) | 7.5 (232 reviews) | 
| **Sorts Prospects** | Not enough data | 9.0 (231 reviews) | 7.7 (232 reviews) | 
| **Automated Note Taking** | Not enough data | 8.8 (11 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **CallTools** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.3/10 | 88 |
| **Aloware** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.6 (73 reviews) | Not enough data | 
| **Coaching Materials** | Not enough data | 9.3 (70 reviews) | Not enough data | 
| **Playbook Creation** | Not enough data | 9.2 (40 reviews) | Not enough data | 
| **Video Record** | Not enough data | Feature Not Available | Not enough data | 

#### Feedback

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Review** | Not enough data | 9.6 (66 reviews) | Not enough data | 
| **Scorecard** | Not enough data | 9.7 (64 reviews) | Not enough data | 
| **Coaching Card** | Not enough data | 9.6 (61 reviews) | Not enough data | 
| **Leaderboard** | Not enough data | 9.4 (68 reviews) | Not enough data | 
| **Real-Time Updates** | Not enough data | 9.5 (70 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.2 (70 reviews) | Not enough data | 
| **Competition** | Not enough data | 9.3 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (32 reviews) | Not enough data | 

---
## Categories
**Shared Categories (5):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)


**Unique to Kixie PowerCall & SMS (6):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to Aloware (4):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


---
## Reviewer Demographics

### By Company Size

| Segment | CallTools | Kixie PowerCall & SMS | Aloware | 
|---|---|---|---|
| **Small-Business** | 84.0% | 83.4% | 51.2% | 
| **Mid-Market** | 13.3% | 15.7% | 47.8% | 
| **Enterprise** | 2.7% | 0.9% | 1.0% | 

### By Industry

#### CallTools

- **Real Estate:** 47.9%
- **Financial Services:** 11.3%
- **Construction:** 4.2%
- **Marketing and Advertising:** 4.2%
- **Consulting:** 2.8%
- **Telecommunications:** 2.8%
- **Consumer Services:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Education Management:** 2.8%
- **Accounting:** 1.4%
- **Other:** 16.9%

#### Kixie PowerCall & SMS

- **Financial Services:** 11.4%
- **Marketing and Advertising:** 10.7%
- **Real Estate:** 9.2%
- **Insurance:** 9.1%
- **Computer Software:** 5.8%
- **Construction:** 2.9%
- **Information Technology and Services:** 2.9%
- **Consumer Services:** 2.8%
- **Accounting:** 2.0%
- **Staffing and Recruiting:** 1.9%
- **Other:** 41.2%

#### Aloware

- **Computer Software:** 11.2%
- **Marketing and Advertising:** 7.6%
- **Information Technology and Services:** 6.0%
- **Consulting:** 5.4%
- **Real Estate:** 5.4%
- **Consumer Services:** 4.6%
- **Health, Wellness and Fitness:** 3.2%
- **Wholesale:** 3.1%
- **Financial Services:** 3.1%
- **Automotive:** 3.0%
- **Other:** 47.4%

---
## Alternatives

### Alternatives to CallTools

- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) — 4.7/5 stars (284 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1824 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (793 reviews)

### Alternatives to Kixie PowerCall & SMS

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1824 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4162 reviews)
- [Nooks](https://www.g2.com/products/nooks/reviews) — 4.8/5 stars (1446 reviews)
- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (793 reviews)
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) — 4.7/5 stars (284 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2037 reviews)

### Alternatives to Aloware

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1824 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews) — 4.7/5 stars (379 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)

---
## Top Discussions

### CallTools

No discussions available for this product.

### Kixie PowerCall & SMS

- Title: [Would it be possible to add a feature which makes the user able to embed links to words in text messages?](https://www.g2.com/discussions/would-it-be-possible-to-add-a-feature-which-makes-the-user-able-to-embed-links-to-words-in-text-messages) — 1 comment, 1 upvote
  > **Top comment:** "Hypertext (clickable links embedded in words) aren't compatible with any form of SMS/MMS text messaging, so there wouldn't be any way Kixie (or any other..."
- Title: [What would be the best way to import leads to hubspot to be used on kixie](https://www.g2.com/discussions/28132-what-would-be-the-best-way-to-import-leads-to-hubspot-to-be-used-on-kixie) — 1 comment *(includes official response)*
  > **Top comment:** "The main thing to do is ensure you

1) upload the contacts with a  phone number
2) make sure the phone number is a standard phone number field - not a..."
- Title: [How come we cannot add a phone number to our Hubspot integration after getting off the call?](https://www.g2.com/discussions/24059-how-come-we-cannot-add-a-phone-number-to-our-hubspot-integration-after-getting-off-the-call) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kixie will automatically create a new contact and after the call you can merge the contacts. "
- Title: [Do you offer a longer cord on the headset?](https://www.g2.com/discussions/do-you-offer-a-longer-cord-on-the-headset) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can utilize wireless headsets with Kixie!"
- Title: [What is the best way to avoid being confused with Spam with using the local presence feature?](https://www.g2.com/discussions/14652-what-is-the-best-way-to-avoid-being-confused-with-spam-with-using-the-local-presence-feature) — 1 comment, 1 upvote
  > **Top comment:** "Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbers"

### Aloware

- Title: [how can i set up my power dialer](https://www.g2.com/discussions/how-can-i-set-up-my-power-dialer) — 1 comment, 1 upvote
  > **Top comment:** "Hey Carlos, 

It's Dale from Solution Sales of Aloware.

I see that the Power Dialer for the account is already enabled. there will be a few ways how to..."
- Title: [I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.](https://www.g2.com/discussions/40707-i-was-trying-to-pull-up-recording-of-a-call-i-had-in-aloware-the-other-day-but-it-was-showing-me-some-sort-of-a-server-error-i-kept-trying-but-was-not-able-to-it-does-not-happen-with-every-call-that-i-pull) — 1 comment, 1 upvote
  > **Top comment:** "Hi Brian, 

Alo has multiple layers of visibility limitations when pulling down recordings, to prevent unauthorized access. Please get in touch with our..."
- Title: [Can I download the phonebook record and what is the maximum contacts to be saved?](https://www.g2.com/discussions/32769-can-i-download-the-phonebook-record-and-what-is-the-maximum-contacts-to-be-saved) — 1 comment, 1 upvote
  > **Top comment:** "There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top..."
- Title: [What is the maximum contacts I can add on Aloware?](https://www.g2.com/discussions/32579-what-is-the-maximum-contacts-i-can-add-on-aloware) — 1 comment, 1 upvote
  > **Top comment:** "As much as needed. We don't really enforce any limits on contacts or call history. Add away! "
- Title: [What other integrations are in the pipeline for Aloware?](https://www.g2.com/discussions/25272-what-other-integrations-are-in-the-pipeline-for-aloware) — 1 comment, 1 upvote
  > **Top comment:** "We're looking at Pipedrive, MYVR, Vacasa, Gong.io and a few others. Feel free to suggest! "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calltools-vs-kixie-powercall-sms-vs-aloware)