Compare CallTools and Dialpad Connect 
At a Glance
Market Segments
Small-Business (83.6% of reviews)
Small-Business (57.7% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
$25 Per user, per month invoiced annually
CallTools
Star Rating
(74)4.8 out of 5
Market Segments
Small-Business (83.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Free Trial is available
Learn more about CallToolsDialpad Connect
Star Rating
(4,072)4.4 out of 5
Market Segments
Small-Business (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with many praising its clean interface that allows new team members to quickly adapt with minimal training. Users appreciate the ability to manage calls, messages, and meetings all in one platform, enhancing productivity.
- Users say that CallTools stands out for its exceptional customer support. Reviewers highlight the quick response times and the helpfulness of the support team, making it easier for users to navigate the platform and resolve any issues they encounter.
- According to verified reviews, Dialpad Connect offers a solid integration with tools like Salesforce and Hubspot, which users find beneficial for tracking KPIs. This integration capability is a significant advantage for businesses looking to streamline their operations.
- Reviewers mention that CallTools is particularly easy to implement, with many users noting a smooth onboarding process. This ease of setup is crucial for teams that need to get up and running quickly without extensive downtime.
- G2 reviewers highlight that while Dialpad Connect has a slightly lower overall satisfaction score, it still provides reliable call quality and features powered by AI, which users find helpful for following conversations and managing communications effectively.
- Users report that Dialpad Connect's pricing is transparent at $25 per user per month, making it accessible for small businesses. In contrast, CallTools requires potential customers to contact them for pricing, which can be a barrier for some users looking for clear cost expectations.
Pricing
Entry-Level Pricing
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes.
- Auto Dialer
- Predictive Dialer
- Power Dialer
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
CallTools
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
9.5
51
8.9
3,209
Ease of Use
9.3
50
9.1
3,328
Ease of Setup
9.0
40
9.0
1,215
Ease of Admin
9.2
34
8.9
1,119
Quality of Support
9.7
50
8.5
2,497
Has the product been a good partner in doing business?
9.6
35
8.9
1,043
Product Direction (% positive)
9.5
48
8.2
3,062
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
Feature Not Available
Not enough data
9.4
18
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Dialing Options
9.4
30
|
Verified
Not enough data
9.6
29
|
Verified
Not enough data
10.0
6
Not enough data
Agent Tools
9.4
29
|
Verified
Not enough data
9.3
30
|
Verified
Not enough data
9.3
31
|
Verified
Not enough data
Automation
9.2
29
|
Verified
Not enough data
9.1
29
|
Verified
Not enough data
9.4
31
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Channels
9.9
19
|
Verified
Not enough data
7.7
13
Not enough data
8.5
13
Not enough data
8.3
15
|
Verified
Not enough data
8.2
14
Not enough data
Generative AI
6.4
7
Not enough data
Functions
8.8
18
|
Verified
Not enough data
9.1
18
Not enough data
9.1
18
|
Verified
Not enough data
Feature Not Available
Not enough data
9.9
17
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
9.2
16
|
Verified
Not enough data
9.1
13
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
18
|
Verified
Not enough data
9.4
18
|
Verified
Not enough data
9.6
19
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
9.3
14
Not enough data
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Feedback Analysis
Not enough data
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Feedback Sources
Not enough data
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.3
29
Not enough data
9.3
35
Not enough data
9.1
30
Not enough data
8.8
40
Not enough data
8.0
29
Not enough data
8.4
29
Basic Communication
Not enough data
9.2
915
|
Verified
Feature Not Available
8.3
438
|
Verified
Feature Not Available
9.1
717
|
Verified
Feature Not Available
8.4
458
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
632
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Access
Not enough data
8.7
523
|
Verified
Not enough data
8.8
580
|
Verified
Not enough data
9.1
693
|
Verified
Advanced Features
Not enough data
8.7
644
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
789
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
10.0
5
9.0
606
10.0
5
Feature Not Available
Not enough data
9.1
638
Not enough data
9.1
652
10.0
5
8.8
14
Contacts
Not enough data
8.7
648
Not enough data
8.6
575
Not enough data
8.6
517
Insights
Not enough data
8.5
492
Not enough data
8.7
554
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
404
Not enough data
9.3
17
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Features
Not enough data
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallTools and Dialpad Connect are categorized as Outbound Call Tracking and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Video Conferencing
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
48.6%
Financial Services
10.0%
Construction
4.3%
Marketing and Advertising
4.3%
Consulting
2.9%
Other
30.0%
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Discussions
CallTools has no discussions with answers
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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