Compare CallTools and DialedIn 
At a Glance
Market Segments
Small-Business (83.3% of reviews)
Small-Business (52.3% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
Starting at $25.00
CallTools
Star Rating
(74)4.8 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Free Trial is available
Learn more about CallToolsDialedIn
Star Rating
(291)4.7 out of 5
Market Segments
Small-Business (52.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallTools excels in customer support, with users highlighting the promptness and knowledge of the support team. One user mentioned, "Customer Support is amazing," which indicates a strong commitment to helping clients maximize their use of the dialer.
- Users say DialedIn stands out for its user-friendly interface, making it easy for team members to navigate without needing constant assistance. A reviewer noted, "I don't have to reach out to management for help," showcasing its effectiveness in promoting self-sufficiency among users.
- According to verified reviews, CallTools offers detailed reporting tools that users find particularly helpful for tracking activities and generating end-of-day reports. This feature is praised for enhancing productivity and providing valuable insights into performance.
- Reviewers mention that DialedIn's initial setup process is notably smooth, with one user appreciating how easy it was to get started. This ease of implementation can be a significant advantage for businesses looking to minimize downtime during onboarding.
- G2 reviewers highlight that CallTools has a strong focus on predictive dialing, receiving high praise for this feature. Users appreciate the efficiency it brings to their calling processes, which can lead to increased productivity and better outreach results.
- Users report that DialedIn's callback system is a game-changer, allowing teams to connect with customers more conveniently. This feature not only boosts sales but also enhances customer satisfaction by streamlining communication.
Pricing
Entry-Level Pricing
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes.
- Auto Dialer
- Predictive Dialer
- Power Dialer
DialedIn
Enterprise Plus
Starting at $25.00
Best for large call centers, offering the lowest per-user cost without compromising on features.
- 200+ Users
- All features included in every tier.
- Flexible monthly & discounted annual plans.
Free Trial
CallTools
Free Trial is available
DialedIn
No trial information availableRatings
Meets Requirements
9.5
50
9.4
235
Ease of Use
9.3
49
9.6
240
Ease of Setup
9.0
39
9.3
222
Ease of Admin
9.2
33
9.4
72
Quality of Support
9.7
49
9.5
227
Has the product been a good partner in doing business?
9.6
34
9.5
70
Product Direction (% positive)
9.5
47
9.6
241
Features by Category
Dialing Options
9.4
30
|
Verified
9.3
138
|
Verified
9.6
29
|
Verified
9.1
136
|
Verified
10.0
6
9.4
19
Agent Tools
9.4
29
|
Verified
9.6
131
|
Verified
9.3
30
|
Verified
9.5
139
|
Verified
9.3
31
|
Verified
9.5
133
|
Verified
Automation
9.2
29
|
Verified
8.9
129
|
Verified
9.1
29
|
Verified
8.9
120
|
Verified
9.4
31
|
Verified
9.0
128
Agentic AI - Auto Dialer
Not enough data
9.2
15
Not enough data
8.5
17
AI Capabilities - Auto Dialer
Not enough data
8.9
15
10.0
5
9.6
13
Not enough data
9.6
13
Quality Assurance
Not enough data
9.0
20
Not enough data
9.6
20
Not enough data
9.6
19
Engagement
Not enough data
9.1
17
Not enough data
9.5
16
Not enough data
9.2
17
Performance
Not enough data
9.4
18
Not enough data
9.3
18
Generative AI
Not enough data
9.8
8
Not enough data
9.8
8
Channels
9.9
19
|
Verified
9.3
57
|
Verified
7.7
13
8.6
53
|
Verified
8.5
13
8.4
52
8.3
15
|
Verified
9.0
51
8.2
14
8.7
55
Generative AI
6.4
7
8.4
20
Functions
8.8
18
|
Verified
8.9
56
|
Verified
9.1
18
9.2
58
|
Verified
9.1
18
|
Verified
9.2
54
|
Verified
Feature Not Available
9.2
50
9.9
17
|
Verified
9.4
59
|
Verified
9.3
16
|
Verified
9.3
50
|
Verified
9.2
16
|
Verified
9.5
52
|
Verified
9.1
13
9.4
54
|
Verified
Agentic AI - Contact Center
7.0
5
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
18
|
Verified
9.4
60
|
Verified
9.4
18
|
Verified
9.4
58
|
Verified
9.5
18
|
Verified
9.2
52
|
Verified
9.3
16
|
Verified
9.3
53
|
Verified
9.3
14
9.4
46
Platform
Not enough data
8.6
76
Not enough data
8.0
77
Not enough data
9.1
80
Not enough data
9.5
82
Not enough data
8.8
78
Not enough data
9.0
76
Not enough data
9.4
78
Generative AI
Not enough data
8.4
38
Workforce Management
Not enough data
9.4
78
Not enough data
9.4
81
Call Center Infrastructure (CCI)
Not enough data
9.0
7
Not enough data
9.4
6
Not enough data
9.3
5
Not enough data
9.7
5
Administrative
Not enough data
9.5
79
Not enough data
9.1
76
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
10.0
5
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallTools and DialedIn are categorized as Contact Center, Call Center Infrastructure (CCI), and Auto Dialer
Unique Categories
CallTools is categorized as Outbound Call Tracking and VoIP Providers
DialedIn is categorized as Contact Center Quality Assurance
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
DialedIn
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
49.3%
Financial Services
10.1%
Construction
4.3%
Marketing and Advertising
4.3%
Consulting
2.9%
Other
29.0%
Insurance
28.3%
Telecommunications
10.2%
Marketing and Advertising
9.1%
Construction
4.7%
Computer Software
3.9%
Other
43.7%
Alternatives
Discussions
CallTools has no discussions with answers
Is there a way this could be a website we log on to instead of a download in the future?
1 Comment
SS
Yes it can be used in a web browserRead more
DialedIn has no more discussions with answers
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