# CallRail vs Vonage Contact Center (formerly NewVoiceMedia) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CallRail excels in user experience, with many praising its **simple UI design** and ease of tracking numbers. Users appreciate how intuitive the platform is, making it easier to filter and access necessary information.
- **According to verified reviews** , CallRail's implementation process is notably quick and straightforward, with users highlighting the **Voice Assist feature** that enhances call handling and improves front-end systems.
- **Users say** that Vonage Contact Center offers a user-friendly interface that is easy to adapt to, which is particularly beneficial for teams transitioning to new software. The platform's **AI functionality** is also recognized as a valuable addition that helps streamline operations.
- **Reviewers mention** that while CallRail has a higher overall satisfaction score, Vonage Contact Center shines in its **mobile capabilities** , allowing users to transfer calls to their cell phones seamlessly, which is a significant advantage for remote work.
- **G2 reviewers highlight** that CallRail's support quality is rated highly, with users feeling that the platform has been a good partner in their business operations. In contrast, Vonage Contact Center's support is seen as slightly less responsive, which could impact user experience.
- **According to recent feedback** , CallRail's reporting and dashboard features are well-received, providing users with valuable insights. However, some users of Vonage Contact Center appreciate its **filtering capabilities** for tracking calls, indicating that both platforms have strengths in analytics but cater to different user needs.



| | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,835 | 104 | 
| **Largest Market Segment** | Small-Business (74.4% of reviews) | Mid-Market (52.0% of reviews) | 
| **Entry Level Price** | $55.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### CallRail

Pros:
- Ease of Use (122 reviews)
- Features (109 reviews)

Cons:
- Missing Features (33 reviews)
- Integration Issues (30 reviews)

### Vonage Contact Center (formerly NewVoiceMedia)

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)

---
## Ratings Comparison
| Rating | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1431 reviews) | 8.6 (83 reviews) | 
  | **Ease of Use** | 9.0 (1446 reviews) | 8.4 (85 reviews) | 
  | **Ease of Setup** | 9.0 (1193 reviews) | 8.4 (63 reviews) | 
  | **Ease of Admin** | 9.1 (1109 reviews) | 7.7 (37 reviews) | 
  | **Quality of Support** | 8.8 (1291 reviews) | 8.6 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (1092 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1351 reviews) | 7.9 (83 reviews) | 

---
## Pricing

### CallRail

#### Entry-Level Pricing

Plan: Lead Tracking

Price: $55.00 Per Month

Description: Track and analyze call and texts with Call Tracking for greater marketing insights, now with Al-powered conversation insights.

Key Features:
- Call & text tracking and attribution
- Call recording and routing
- Call transcription and analysis

[Browse all 4 editions](https://www.g2.com/products/callrail/pricing)

#### Free Trial

Yes

### Vonage Contact Center (formerly NewVoiceMedia)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Competition

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 
| **Custom Competitions** | Not enough data | Not enough data | 
| **Team Competitions** | Not enough data | Not enough data | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 
| **Competition Adjustments** | Not enough data | Not enough data | 
| **Awards and Incentives** | Not enough data | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 
| **TV Streaming** | Not enough data | Feature Not Available | 

#### Platform

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Employee Features

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Lead Generation

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.9/10 | 10 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Lead Facilitation

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer-facing Chatbot** | 8.8 (8 reviews) | Not enough data | 
| **Lead Qualification** | 7.9 (7 reviews) | Not enough data | 
| **Lead Follow-up** | 8.5 (8 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.8 (8 reviews) | Not enough data | 

#### Organization

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.8 (8 reviews) | Not enough data | 
| **Data Entry** | 8.8 (7 reviews) | Not enough data | 
| **Integrations / APIs** | 9.8 (9 reviews) | Not enough data | 

#### Performance Analysis

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Coaching ** | 8.8 (8 reviews) | Not enough data | 
| **Peformance Tracking** | 9.2 (8 reviews) | Not enough data | 

#### Sales Analysis

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **ROI Forecasting ** | 9.0 (8 reviews) | Not enough data | 
| **Sales Forecasting ** | 9.0 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 8.9 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 9.3 (10 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 9.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 |

#### Dialing Options

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.5 (14 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.5 (12 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (12 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (14 reviews) ✓ Verified | 

#### Automation

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (12 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.6 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.4/10 | 244 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Call Analytics

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | 9.3 (195 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 8.1 (139 reviews) ✓ Verified | Not enough data | 
| **Call Analysis** | 8.7 (174 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 8.3 (174 reviews) ✓ Verified | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Scoring** | 8.3 (146 reviews) ✓ Verified | Not enough data | 
| **Speech-to-Text** | 8.2 (153 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 7.7 (37 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (17 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 8.6 (16 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (16 reviews) | Not enough data | 
| **Decision Making** | 8.5 (17 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 |

#### Text Messaging

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.2 (6 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | 
| **Text Scheduler** | Not enough data | 8.3 (6 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (6 reviews) | 
| **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | 
| **MMS Marketing** | Not enough data | 9.4 (6 reviews) | 
| **Personalization** | Not enough data | 9.2 (6 reviews) | 
| **Transactional SMS** | Not enough data | 9.2 (6 reviews) | 

#### SMS Platform

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | 9.4 (6 reviews) | 
| **Automation** | Not enough data | 8.3 (6 reviews) | 
| **White Label** | Not enough data | 8.9 (6 reviews) | 
| **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | 
| **Short Codes** | Not enough data | 8.9 (6 reviews) | 
| **API Integration** | Not enough data | 9.7 (6 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 |

#### Channels

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (15 reviews) | 
| **Open Listening** | Not enough data | 8.8 (16 reviews) | 
| **Physical Media** | Not enough data | 8.9 (14 reviews) | 

#### Design

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.0 (15 reviews) | 
| **Create Content** | Not enough data | 8.6 (14 reviews) | 
| **Personalization** | Not enough data | 8.6 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (16 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.4 (16 reviews) | 

#### Generative AI

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.3/10 | 101 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 |

#### Channels

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice** | 8.7 (82 reviews) | 9.1 (33 reviews) ✓ Verified | 
| **Social** | Feature Not Available | 7.9 (21 reviews) ✓ Verified | 
| **Web Chat** | 7.6 (57 reviews) | 8.3 (22 reviews) ✓ Verified | 
| **Mobile SMS** | 7.9 (72 reviews) | 8.1 (22 reviews) | 
| **Email** | Feature Not Available | 8.7 (22 reviews) ✓ Verified | 

#### Generative AI

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | 8.1 (21 reviews) | Not enough data | 

#### Functions

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Routing** | 8.7 (68 reviews) | 8.8 (35 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (63 reviews) | 8.8 (34 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.4 (60 reviews) | 9.1 (30 reviews) ✓ Verified | 
| **Speech Analytics** | 8.2 (64 reviews) | Feature Not Available | 
| **IVR** | 8.3 (61 reviews) | 9.2 (29 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.3 (58 reviews) | 8.5 (31 reviews) ✓ Verified | 
| **Persistent Data** | 8.1 (58 reviews) | 9.0 (27 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (7 reviews) | Not enough data | 

#### Administrative

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Summary Notes** | 8.4 (70 reviews) | 8.6 (29 reviews) ✓ Verified | 
| **Administrator Access** | 8.9 (81 reviews) | 8.6 (37 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.7 (83 reviews) | 8.6 (37 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (74 reviews) | 8.9 (31 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Feature Not Available | 8.4 (25 reviews) ✓ Verified | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 7.9/10 | 290 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Attribution Modeling

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Single-Touch Attribution** | 8.6 (201 reviews) ✓ Verified | Not enough data | 
| **Multi-Touch Attribution** | 8.1 (172 reviews) ✓ Verified | Not enough data | 
| **Algorithmic Attribution** | 7.7 (140 reviews) ✓ Verified | Not enough data | 
| **Cross-Device Attribution** | 7.8 (148 reviews) ✓ Verified | Not enough data | 
| **Offline Attribution** | 8.1 (162 reviews) ✓ Verified | Not enough data | 
| **Custom Attribution** | 7.9 (144 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Attribution

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 6.4 (11 reviews) | Not enough data | 

#### Marketing

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **B2B Attribution** | 8.1 (158 reviews) ✓ Verified | Not enough data | 
| **B2C Attribution** | 8.4 (164 reviews) ✓ Verified | Not enough data | 
| **Marketing Channels** | 8.7 (207 reviews) ✓ Verified | Not enough data | 
| **Integrations** | 8.6 (204 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Dashboards** | 8.6 (243 reviews) ✓ Verified | Not enough data | 
| **Data Visualizations** | 8.5 (229 reviews) ✓ Verified | Not enough data | 
| **Custom Reporting** | 8.1 (206 reviews) ✓ Verified | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.3/10 | 274 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Lead Monitoring

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Features** | 8.5 (211 reviews) ✓ Verified | Not enough data | 
| **Performance** | 8.7 (220 reviews) ✓ Verified | Not enough data | 
| **Identification** | 8.4 (214 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Cross-system Integration** | 8.3 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (22 reviews) | Not enough data | 

#### Data Capture

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Mobile** | 8.3 (214 reviews) ✓ Verified | Not enough data | 
| **Websites** | 8.6 (213 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.0 (177 reviews) ✓ Verified | Not enough data | 
| **Data** | 8.5 (215 reviews) ✓ Verified | Not enough data | 

#### Analytics

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Export/Import** | 8.5 (208 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.5 (230 reviews) ✓ Verified | Not enough data | 

#### Customization

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Forms** | 8.3 (169 reviews) ✓ Verified | Not enough data | 
| **Personalization** | 8.3 (175 reviews) ✓ Verified | Not enough data | 
| **Templates** | 7.8 (164 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.4 (203 reviews) ✓ Verified | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 |

#### Workforce Management

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.4 (12 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 9.0 (12 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 9.1 (11 reviews) | 

#### Administration

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.4 (13 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.5 (13 reviews) ✓ Verified | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.9/10 | 12 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Customization

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Custom Fields** | 9.2 (12 reviews) | Not enough data | 
| **Conditional Logic** | 8.2 (12 reviews) | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | 9.2 (12 reviews) | Not enough data | 

#### Additional Functionality

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Embedded Forms** | 9.4 (12 reviews) | Not enough data | 
| **Offline Capability** | Feature Not Available | Not enough data | 
| **Notifications** | 8.8 (12 reviews) | Not enough data | 
| **Payments** | Feature Not Available | Not enough data | 
| **Mobile Forms** | 8.9 (11 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 |

#### Platform

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (7 reviews) | 
| **Mobile Access** | Not enough data | 8.1 (7 reviews) | 
| **Queue Management** | Not enough data | 8.3 (7 reviews) | 
| **Call Routing** | Not enough data | 8.3 (7 reviews) | 
| **Call Back** | Not enough data | 7.4 (7 reviews) | 
| **IVR** | Not enough data | 8.8 (7 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.6 (7 reviews) | 
| **Performance Evaluation** | Not enough data | 9.3 (7 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (7 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.0 (7 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 7.6/10 | 23 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Pop-up Chat** | 6.3 (8 reviews) | Not enough data | 
| **Notifications** | 7.3 (10 reviews) | Not enough data | 
| **Targeted Emails** | 6.9 (9 reviews) | Not enough data | 
| **In-App Messaging** | 8.1 (8 reviews) | Not enough data | 
| **Co-Browsing** | 6.3 (8 reviews) | Not enough data | 

####  Internal Use

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customization ** | 6.8 (22 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (9 reviews) | Not enough data | 
| **Lead Development** | 8.8 (8 reviews) | Not enough data | 
| **Knowledge Base** | 8.9 (9 reviews) | Not enough data | 
| **Team Inbox ** | 6.7 (8 reviews) | Not enough data | 
| **Customer Profiles** | 7.6 (9 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.4/10 | 21 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Recognition** | 9.1 (11 reviews) | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Speech Synthesis** | 8.0 (10 reviews) | Not enough data | 
| **Customizable speech** | 7.1 (7 reviews) | Not enough data | 
| **Multiple voice actions** | 8.3 (6 reviews) | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Encrypted communication** | 9.2 (6 reviews) | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Cross platform compatibility** | 8.5 (10 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.3/10 | 46 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 |

#### Agentic AI - Outbound Call Tracking

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 

#### Calling

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Record Calls** | 9.3 (46 reviews) | 8.7 (39 reviews) ✓ Verified | 
| **Generate Location** | 8.7 (40 reviews) | 8.3 (30 reviews) ✓ Verified | 
| **Call Types** | 8.8 (43 reviews) | 8.7 (34 reviews) ✓ Verified | 
| **Click-to-Call** | 8.5 (41 reviews) | 8.9 (40 reviews) ✓ Verified | 
| **Auto Dialer** | 8.0 (9 reviews) | Not enough data | 

#### Contacts

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | 8.5 (42 reviews) | 8.3 (31 reviews) ✓ Verified | 
| **Information Locater** | 8.2 (43 reviews) | 8.4 (30 reviews) ✓ Verified | 
| **Record Prospect Data** | 8.7 (41 reviews) | 8.7 (28 reviews) ✓ Verified | 

#### Insights

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | 8.1 (42 reviews) | 8.1 (31 reviews) ✓ Verified | 
| **Daily Summary** | 8.4 (44 reviews) | 8.3 (33 reviews) ✓ Verified | 
| **Automated Voicemails** | 8.5 (39 reviews) | 8.7 (31 reviews) ✓ Verified | 
| **Automated Emails** | 7.6 (37 reviews) | 8.2 (27 reviews) | 
| **Sorts Prospects** | 7.8 (36 reviews) | 8.4 (26 reviews) ✓ Verified | 
| **Automated Note Taking** | 8.3 (10 reviews) | Not enough data | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Marketing Distribution

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | 

#### Integrations

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.4/10 | 779 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Phone Number Management

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Local Phone Numbers** | 9.1 (594 reviews) | Not enough data | 
| **Toll-Free Numbers** | 8.8 (473 reviews) | Not enough data | 
| **Port Existing Numbers** | 8.4 (405 reviews) | Not enough data | 

#### Tracking

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Visitor & Keyword Tracking** | 8.7 (544 reviews) | Not enough data | 
| **Dynamic Number Insertion** | 8.9 (506 reviews) | Not enough data | 
| **Multi-Channel Call Attribution** | 8.7 (468 reviews) | Not enough data | 

#### Analytics

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Data** | 8.9 (575 reviews) | Not enough data | 
| **Call Recording** | 9.3 (591 reviews) | Not enough data | 
| **Advanced Reporting** | 8.5 (532 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.3 (321 reviews) | Not enough data | 

#### Call Routing

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **IVR** | 8.1 (359 reviews) | Not enough data | 
| **Call Scheduling** | 8.0 (325 reviews) | Not enough data | 
| **Geo-Routing** | 7.9 (303 reviews) | Not enough data | 

#### Administration

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Martech Integrations** | 7.9 (283 reviews) | Not enough data | 
| **Privacy, Security, and Compliance** | 8.7 (306 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (379 reviews) | Not enough data | 

#### Agentic AI - Inbound Call Tracking

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (53 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (58 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (54 reviews) | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.1/10 | 279 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Marketing Operations

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **ROI Tracking** | 8.3 (201 reviews) | Not enough data | 
| **Data Collection** | 8.8 (218 reviews) | Not enough data | 
| **Customer Insights** | 8.4 (190 reviews) | Not enough data | 
| **Multi-User Access** | 8.9 (203 reviews) | Not enough data | 
| **Spend Management** | 7.8 (177 reviews) | Not enough data | 
| **White Label** | 7.6 (153 reviews) | Not enough data | 

#### Campaign Activity

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Campaign Insights** | 8.4 (202 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.5 (236 reviews) | Not enough data | 
| **Campaign Stickiness** | 7.8 (178 reviews) | Not enough data | 
| **Multichannel Tracking** | 8.4 (200 reviews) | Not enough data | 
| **Brand Optimization** | Feature Not Available | Not enough data | 
| **Predictive Analytics** | 7.6 (76 reviews) | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (24 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to CallRail (9):** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Attribution Software](https://www.g2.com/categories/attribution), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Vonage Contact Center (formerly NewVoiceMedia) (7):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | CallRail | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Small-Business** | 74.4% | 27.0% | 
| **Mid-Market** | 22.3% | 52.0% | 
| **Enterprise** | 3.2% | 21.0% | 

### By Industry

#### CallRail

- **Marketing and Advertising:** 34.9%
- **Real Estate:** 8.2%
- **Construction:** 7.9%
- **Hospital & Health Care:** 4.0%
- **Consumer Services:** 3.7%
- **Legal Services:** 3.5%
- **Health, Wellness and Fitness:** 2.9%
- **Internet:** 2.7%
- **Law Practice:** 2.5%
- **Automotive:** 2.3%
- **Other:** 27.4%

#### Vonage Contact Center (formerly NewVoiceMedia)

- **Information Technology and Services:** 14.0%
- **Computer Software:** 12.0%
- **Staffing and Recruiting:** 10.0%
- **Marketing and Advertising:** 8.0%
- **Outsourcing/Offshoring:** 6.0%
- **Consumer Services:** 6.0%
- **Financial Services:** 4.0%
- **Insurance:** 3.0%
- **Hospital & Health Care:** 2.0%
- **Events Services:** 2.0%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to CallRail

- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (316 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [Phonexa](https://www.g2.com/products/phonexa/reviews) — 4.9/5 stars (163 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (866 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)

### Alternatives to Vonage Contact Center (formerly NewVoiceMedia)

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2566 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (92 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)

---
## Top Discussions

### CallRail

- Title: [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) — 2 comments
  > **Top comment:** "No - there is a monthly subscription."
- Title: [What is CallRail used for?](https://www.g2.com/discussions/what-is-callrail-used-for) — 2 comments
  > **Top comment:** "CallRail is mainly used for call tracking. However, it is also used for form tracking, managing leads from chat, sms, and calls. "
- Title: [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) — 1 comment
  > **Top comment:** "1. Click the My Account Icon in the top left. 
2. Click Account Settings.
3. Scroll down to the Account Billing tab scroll down to the Plans & Payment..."
- Title: [Are there any alternatives to CallRail that offer Phone, Live Chat, and Form Tracking?](https://www.g2.com/discussions/are-there-any-alternatives-to-callrail-that-offer-phone-live-chat-and-form-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Yes, WhatConverts is a lead tracking and reporting platform that tracks calls, forms, chat and transactions"
- Title: [How do I check my text messages to my tracking numbers ?](https://www.g2.com/discussions/how-do-i-check-my-text-messages-to-my-tracking-numbers) — 1 comment, 1 upvote
  > **Top comment:** "Text messages arrive via email and previously we’re available in the Lead Center. However, with new pricing texting isn’t available in the basic plan. "

### Vonage Contact Center (formerly NewVoiceMedia)

- Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment
  > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callrail-vs-vonage-contact-center-formerly-newvoicemedia)