Compare CallRail and Gong 
At a Glance
Market Segments
Small-Business (74.7% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
$55.00 Per Month
No pricing available
CallRail
Star Rating
(1,690)4.5 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$55.00 Per Month
Free Trial is available
Browse all 4 pricing plansGong
Star Rating
(6,556)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed insights into customer interactions, with users appreciating its ability to capture and analyze calls effectively. One user highlighted how Gong allows them to understand and improve their communication with prospects, making it a valuable tool in their daily workflow.
- Users say that CallRail stands out for its simplicity and ease of use, with many finding the platform intuitive and straightforward. Reviewers have noted that the ability to track calls and chats, along with generating detailed reports on campaign performance, significantly optimizes their marketing efforts.
- According to verified reviews, Gong's setup process is praised for being quick and user-friendly, allowing teams to get started without extensive training. Users have mentioned that the initial onboarding was seamless, which is crucial for busy sales teams looking to implement new tools efficiently.
- Reviewers mention that CallRail provides excellent support, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. This level of customer service has been a key factor in users' positive experiences, especially for small businesses that may require more guidance.
- G2 reviewers highlight Gong's strong performance in meeting the needs of mid-market companies, with features tailored to enhance sales processes. Users appreciate the detailed meeting messages that help them capture customer needs accurately, which is essential for effective follow-up and relationship building.
- Users report that while CallRail is effective for small businesses, it may not offer the same depth of features as Gong for larger organizations. Some users noted that while CallRail is powerful for tracking marketing campaigns, Gong's advanced analytics and conversation intelligence capabilities provide a more comprehensive solution for sales teams.
Pricing
Entry-Level Pricing
CallRail
Lead Tracking
$55.00
Per Month
Track and analyze call and texts with Call Tracking for greater marketing insights, now with Al-powered conversation insights.
- Call & text tracking and attribution
- Call recording and routing
- Call transcription and analysis
Gong
No pricing availableFree Trial
CallRail
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
9.0
1,309
9.4
4,997
Ease of Use
9.0
1,322
9.3
5,056
Ease of Setup
9.0
1,072
9.1
1,269
Ease of Admin
9.1
1,022
9.1
773
Quality of Support
8.8
1,179
9.2
3,549
Has the product been a good partner in doing business?
9.2
1,006
9.3
775
Product Direction (% positive)
8.9
1,258
9.0
4,671
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
7
7.1
346
7.5
6
7.3
340
8.3
7
7.5
345
8.6
7
7.6
344
Organization
8.6
7
8.3
349
8.6
6
8.3
345
10.0
7
8.3
344
Performance Analysis
8.8
7
8.5
346
9.0
7
8.6
351
Sales Analysis
8.8
7
7.7
330
9.0
7
7.9
336
Generative AI
8.8
7
8.6
285
9.4
8
8.9
292
Agentic AI - AI Sales Assistant
Not enough data
8.1
54
8.0
5
7.9
53
9.3
5
8.2
55
Not enough data
8.3
53
9.2
6
8.2
53
9.0
5
8.2
53
9.0
5
8.1
53
Integrated Workflows
Not enough data
7.8
103
Not enough data
7.9
106
Not enough data
8.3
105
Not enough data
7.3
98
Not enough data
8.5
104
Not enough data
8.4
102
Not enough data
8.5
98
Repeatability and Reportability
Not enough data
8.2
100
Not enough data
8.0
100
Not enough data
7.9
99
Not enough data
8.4
106
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
91
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Generative AI
Not enough data
8.2
93
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
48
Call Analytics
9.3
187
|
Verified
9.6
2783
|
Verified
8.1
137
|
Verified
8.8
2479
|
Verified
8.6
163
|
Verified
9.1
2698
|
Verified
8.2
170
|
Verified
8.3
1792
|
Verified
Artificial Intelligence - Conversation Intelligence
8.4
146
|
Verified
8.6
1869
|
Verified
8.2
147
|
Verified
8.3
2538
|
Verified
Not enough data
9.0
5
Generative AI
Feature Not Available
8.9
695
Agentic AI - Conversation Intelligence
8.6
15
8.0
135
8.6
15
8.0
134
8.8
15
8.1
141
8.7
15
8.0
135
8.6
15
8.2
137
8.4
15
8.1
135
8.3
15
8.0
135
Channels
8.7
81
Not enough data
8.2
57
Not enough data
7.5
56
Not enough data
7.8
70
Not enough data
8.0
64
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.7
67
Not enough data
8.6
62
Not enough data
8.4
59
Not enough data
8.2
63
Not enough data
Feature Not Available
Not enough data
8.2
60
Not enough data
8.2
57
Not enough data
8.0
57
Not enough data
Agentic AI - Contact Center
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
Administrative
8.4
69
Not enough data
8.9
79
Not enough data
8.7
81
Not enough data
8.7
73
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Not enough data
Agentic AI - Attribution
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Not enough data
Marketing
8.0
157
|
Verified
Not enough data
8.4
164
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
202
|
Verified
Not enough data
Reporting
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
Lead Monitoring
8.5
209
|
Verified
Not enough data
8.7
219
|
Verified
Not enough data
8.4
213
|
Verified
Not enough data
Agentic AI - Lead Capture
8.2
23
Not enough data
8.1
22
Not enough data
Data Capture
8.3
211
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
213
|
Verified
Not enough data
Analytics
8.5
206
|
Verified
Not enough data
8.5
228
|
Verified
Not enough data
Customization
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
200
|
Verified
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Customization
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Additional Functionality
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Not enough data
Internal Use
6.8
22
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
Voice Recognition - AI Voice Assistants
8.6
6
Not enough data
Speech Synthesis - AI Voice Assistants
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
Security and privacy - AI Voice Assistants
9.2
6
Not enough data
Compatibility - AI Voice Assistants
9.0
5
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Data Sourcing
Not enough data
8.5
745
Not enough data
8.7
787
Not enough data
8.5
714
Not enough data
8.9
802
Not enough data
8.6
723
Predictive Analytics
Not enough data
8.1
718
Not enough data
8.4
748
Not enough data
8.2
734
Not enough data
8.3
720
Sales Management
Not enough data
8.5
758
Not enough data
8.2
719
Not enough data
8.7
756
Not enough data
9.0
826
Agentic AI - Outbound Call Tracking
8.0
10
Not enough data
7.7
10
Not enough data
Calling
9.2
43
Not enough data
8.7
40
Not enough data
8.8
42
Not enough data
8.5
40
Not enough data
8.0
9
Not enough data
Contacts
8.5
42
Not enough data
8.2
43
Not enough data
8.6
40
Not enough data
Insights
8.1
42
Not enough data
8.3
42
Not enough data
8.5
39
Not enough data
7.5
36
Not enough data
7.8
36
Not enough data
8.3
10
Not enough data
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
60
Training
Not enough data
9.0
1962
|
Verified
Not enough data
9.0
2174
|
Verified
Not enough data
8.6
1523
|
Verified
Not enough data
9.2
2212
|
Verified
Feedback
Not enough data
9.3
2367
|
Verified
Not enough data
9.0
1849
|
Verified
Not enough data
9.0
1890
|
Verified
Not enough data
8.8
1601
|
Verified
Not enough data
8.9
1787
|
Verified
Not enough data
8.9
1874
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.9
385
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.1
563
Not enough data
8.8
462
Not enough data
8.4
393
Not enough data
Tracking
8.7
516
Not enough data
8.9
501
Not enough data
8.7
432
Not enough data
Analytics
8.9
563
Not enough data
9.3
551
Not enough data
8.5
496
Not enough data
8.3
307
Not enough data
Call Routing
8.1
351
Not enough data
8.0
320
Not enough data
7.9
301
Not enough data
Administration
7.9
263
Not enough data
8.7
304
Not enough data
8.9
361
Not enough data
Agentic AI - Inbound Call Tracking
7.4
53
Not enough data
7.7
56
Not enough data
7.7
54
Not enough data
Marketing Operations
8.3
197
Not enough data
8.8
213
Not enough data
8.4
189
Not enough data
8.9
200
Not enough data
7.8
177
Not enough data
7.5
151
Not enough data
Campaign Activity
8.4
198
Not enough data
8.5
228
Not enough data
7.8
178
Not enough data
8.3
196
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Not enough data
Categories
Categories
Shared Categories
CallRail and Gong are categorized as Conversation Intelligence and AI Sales Assistant
Unique Categories
CallRail is categorized as Inbound Call Tracking, AI Voice Assistants, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Outbound Call Tracking, Contact Center, and Live Chat
Gong is categorized as Revenue Operations & Intelligence (RO&I), Sales Engagement, Sales Coaching, Sales Analytics, and Revenue AI Platforms
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.0%
Real Estate
8.4%
Construction
7.3%
Hospital & Health Care
4.1%
Consumer Services
3.6%
Other
41.6%
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.0%
Financial Services
3.2%
Other
28.4%
Discussions
Is CallRail free?
2 Comments
JJ
No - there is a monthly subscription.Read more
What is CallRail used for?
2 Comments
WC
CallRail is mainly used for call tracking. However, it is also used for form tracking, managing leads from chat, sms, and calls. Read more
How do I cancel CallRail?
1 Comment
PH
1. Click the My Account Icon in the top left.
2. Click Account Settings.
3. Scroll down to the Account Billing tab scroll down to the Plans & Payment...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
PB
Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!Read more
Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.
3 Comments
CG
Very high ferformerRead more
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