# CallRail vs Gong Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gong excels in providing seamless user experiences, particularly with its AI-driven call summaries that save users significant time and effort. Many users appreciate the insights generated around their calls, which enhance their overall productivity.
- **Users say** that CallRail stands out for its intuitive interface and quick setup process, making it a favorite among small businesses. Reviewers highlight its effective call-tracking capabilities and the unique round robin feature, which is particularly beneficial for managing multiple stakeholders in ad campaigns.
- **According to verified reviews** , Gong's coaching features are highly praised, with users noting that the platform offers valuable insights that help improve sales strategies. This focus on coaching and performance tracking is a significant advantage for teams looking to enhance their sales effectiveness.
- **Reviewers mention** that while CallRail provides excellent analytics and call tracking, some users feel it may not fully meet the needs of larger organizations. However, its strong performance in call recording and ease of navigation makes it a solid choice for small to mid-sized businesses.
- **G2 reviewers highlight** Gong's superior market presence and user satisfaction, reflected in its higher overall ratings. Users appreciate the accuracy of its forecasting tools, which contribute to better sales planning and strategy development.
- **Users report** that CallRail's API capabilities allow for custom integrations, which is a significant plus for businesses looking to tailor their software solutions. This flexibility, combined with its strong support for marketing phone calls, makes it a reliable choice for marketing teams.



| | CallRail | Gong | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,716 | 6,669 | 
| **Largest Market Segment** | Small-Business (74.4% of reviews) | Mid-Market (69.3% of reviews) | 
| **Entry Level Price** | $55.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### CallRail

Pros:
- Ease of Use (122 reviews)
- Features (109 reviews)

Cons:
- Missing Features (33 reviews)
- Integration Issues (30 reviews)

### Gong

Pros:
- Helpful (301 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (119 reviews)
- Recording Issues (77 reviews)

---
## Ratings Comparison
| Rating | CallRail | Gong | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1333 reviews) | 9.4 (5093 reviews) | 
  | **Ease of Use** | 9.0 (1348 reviews) | 9.3 (5155 reviews) | 
  | **Ease of Setup** | 9.0 (1097 reviews) | 9.1 (1353 reviews) | 
  | **Ease of Admin** | 9.1 (1023 reviews) | 9.1 (777 reviews) | 
  | **Quality of Support** | 8.8 (1199 reviews) | 9.2 (3615 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (1007 reviews) | 9.3 (779 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1278 reviews) | 9.0 (4753 reviews) | 

---
## Pricing

### CallRail

#### Entry-Level Pricing

Plan: Lead Tracking

Price: $55.00 Per Month

Description: Track and analyze call and texts with Call Tracking for greater marketing insights, now with Al-powered conversation insights.

Key Features:
- Call & text tracking and attribution
- Call recording and routing
- Call transcription and analysis

[Browse all 4 editions](https://www.g2.com/products/callrail/pricing)

#### Free Trial

Yes

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Lead Generation

| Feature | CallRail | Gong | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.8/10 | 8 |
| **Gong** | 8.1/10 | 398 |

#### Lead Facilitation

| Feature | CallRail | Gong | 
|---|---|---|
| **Customer-facing Chatbot** | 8.8 (7 reviews) | 7.1 (347 reviews) | 
| **Lead Qualification** | 7.5 (6 reviews) | 7.3 (341 reviews) | 
| **Lead Follow-up** | 8.3 (7 reviews) | 7.6 (347 reviews) | 
| **Meeting Scheduling ** | 8.6 (7 reviews) | 7.6 (346 reviews) | 

#### Organization

| Feature | CallRail | Gong | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (7 reviews) | 8.3 (350 reviews) | 
| **Data Entry** | 8.6 (6 reviews) | 8.3 (346 reviews) | 
| **Integrations / APIs** | 10.0 (7 reviews) | 8.3 (344 reviews) | 

#### Performance Analysis

| Feature | CallRail | Gong | 
|---|---|---|
| **Coaching ** | 8.8 (7 reviews) | 8.5 (347 reviews) | 
| **Peformance Tracking** | 9.0 (7 reviews) | 8.6 (352 reviews) | 

#### Sales Analysis

| Feature | CallRail | Gong | 
|---|---|---|
| **ROI Forecasting ** | 8.8 (7 reviews) | 7.7 (330 reviews) | 
| **Sales Forecasting ** | 9.0 (7 reviews) | 7.9 (337 reviews) | 

#### Generative AI

| Feature | CallRail | Gong | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | 8.6 (286 reviews) | 
| **AI Text Summarization** | 9.4 (8 reviews) | 8.9 (294 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | CallRail | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (53 reviews) | 
| **Multi-step Planning** | 8.0 (5 reviews) | 7.9 (52 reviews) | 
| **Cross-system Integration** | 9.3 (5 reviews) | 8.3 (56 reviews) | 
| **Adaptive Learning** | Feature Not Available | 8.3 (53 reviews) | 
| **Natural Language Interaction** | 9.2 (6 reviews) | 8.2 (52 reviews) | 
| **Proactive Assistance** | 9.0 (5 reviews) | 8.2 (53 reviews) | 
| **Decision Making** | 9.0 (5 reviews) | 8.2 (54 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Gong** | 8.0/10 | 141 |

#### Integrated Workflows

| Feature | CallRail | Gong | 
|---|---|---|
| **Task Management** | Not enough data | 7.9 (106 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.0 (112 reviews) | 
| **Calls and Voice** | Not enough data | 8.4 (110 reviews) | 
| **Other Outreach Options ** | Not enough data | 7.3 (98 reviews) | 
| **CRM Integration** | Not enough data | 8.5 (111 reviews) | 
| **Calendar** | Not enough data | 8.4 (104 reviews) | 
| **Shared Records** | Not enough data | 8.5 (100 reviews) | 

#### Repeatability and Reportability

| Feature | CallRail | Gong | 
|---|---|---|
| **Content Management** | Not enough data | 8.3 (102 reviews) | 
| **Workflow Management** | Not enough data | 8.1 (103 reviews) | 
| **Workflow Performance** | Not enough data | 8.0 (100 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.5 (117 reviews) | 
| **Gamification** | Not enough data | 7.3 (97 reviews) | 

#### AI and Automation

| Feature | CallRail | Gong | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 7.8 (91 reviews) | 
| **Lead Scoring** | Not enough data | 7.7 (88 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 7.4 (88 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.6 (87 reviews) | 
| **Machine Learning** | Not enough data | 8.0 (88 reviews) | 

#### Generative AI

| Feature | CallRail | Gong | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (95 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | CallRail | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (49 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (48 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (50 reviews) | 
| **Adaptive Learning** | Not enough data | 8.2 (48 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (47 reviews) | 
| **Decision Making** | Not enough data | 8.3 (50 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.4/10 | 230 |
| **Gong** | 8.4/10 | 2989 |

#### Call Analytics

| Feature | CallRail | Gong | 
|---|---|---|
| **Call Recording** | 9.3 (189 reviews) ✓ Verified | 9.6 (2802 reviews) ✓ Verified | 
| **Machine Learning** | 8.1 (138 reviews) ✓ Verified | 8.8 (2485 reviews) ✓ Verified | 
| **Call Analysis** | 8.6 (168 reviews) ✓ Verified | 9.1 (2710 reviews) ✓ Verified | 
| **Lead Qualification** | 8.3 (171 reviews) ✓ Verified | 8.3 (1794 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CallRail | Gong | 
|---|---|---|
| **Customer Scoring** | 8.3 (145 reviews) ✓ Verified | 8.6 (1872 reviews) ✓ Verified | 
| **Speech-to-Text** | 8.2 (148 reviews) ✓ Verified | 8.3 (2548 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | 8.5 (9 reviews) | 

#### Generative AI

| Feature | CallRail | Gong | 
|---|---|---|
| **AI Text Summarization** | 7.5 (34 reviews) | 8.8 (702 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | CallRail | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | 8.0 (134 reviews) | 
| **Multi-step Planning** | 8.6 (15 reviews) | 8.0 (134 reviews) | 
| **Cross-system Integration** | 8.9 (16 reviews) | 8.1 (144 reviews) | 
| **Adaptive Learning** | Feature Not Available | 8.0 (135 reviews) | 
| **Natural Language Interaction** | 8.6 (15 reviews) | 8.2 (136 reviews) | 
| **Proactive Assistance** | 8.4 (15 reviews) | 8.1 (135 reviews) | 
| **Decision Making** | 8.3 (15 reviews) | 8.0 (135 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.3/10 | 97 |
| **Gong** | N/A | N/A |

#### Channels

| Feature | CallRail | Gong | 
|---|---|---|
| **Voice** | 8.7 (82 reviews) | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | 7.6 (57 reviews) | Not enough data | 
| **Mobile SMS** | 7.9 (71 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | CallRail | Gong | 
|---|---|---|
| **AI Text-to-Speech** | 8.1 (21 reviews) | Not enough data | 

#### Functions

| Feature | CallRail | Gong | 
|---|---|---|
| **Session Routing** | 8.7 (68 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (63 reviews) | Not enough data | 
| **Concurrent Calling** | 8.4 (60 reviews) | Not enough data | 
| **Speech Analytics** | 8.2 (64 reviews) | Not enough data | 
| **Auto Dialer** | Feature Not Available | Not enough data | 
| **IVR** | 8.3 (61 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.3 (58 reviews) | Not enough data | 
| **Persistent Data** | 8.1 (58 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CallRail | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (6 reviews) | Not enough data | 

#### Administrative

| Feature | CallRail | Gong | 
|---|---|---|
| **Session Summary Notes** | 8.4 (70 reviews) | Not enough data | 
| **Administrator Access** | 8.9 (80 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (82 reviews) | Not enough data | 
| **Session Recording** | 8.7 (74 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 7.9/10 | 285 |
| **Gong** | N/A | N/A |

#### Attribution Modeling

| Feature | CallRail | Gong | 
|---|---|---|
| **Single-Touch Attribution** | 8.7 (200 reviews) ✓ Verified | Not enough data | 
| **Multi-Touch Attribution** | 8.1 (172 reviews) ✓ Verified | Not enough data | 
| **Algorithmic Attribution** | 7.7 (140 reviews) ✓ Verified | Not enough data | 
| **Cross-Device Attribution** | 7.8 (148 reviews) ✓ Verified | Not enough data | 
| **Offline Attribution** | 8.1 (162 reviews) ✓ Verified | Not enough data | 
| **Custom Attribution** | 7.9 (144 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Attribution

| Feature | CallRail | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 6.4 (11 reviews) | Not enough data | 

#### Marketing

| Feature | CallRail | Gong | 
|---|---|---|
| **B2B Attribution** | 8.0 (157 reviews) ✓ Verified | Not enough data | 
| **B2C Attribution** | 8.4 (164 reviews) ✓ Verified | Not enough data | 
| **Marketing Channels** | 8.7 (205 reviews) ✓ Verified | Not enough data | 
| **Integrations** | 8.6 (202 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | CallRail | Gong | 
|---|---|---|
| **Dashboards** | 8.6 (242 reviews) ✓ Verified | Not enough data | 
| **Data Visualizations** | 8.5 (229 reviews) ✓ Verified | Not enough data | 
| **Custom Reporting** | 8.1 (205 reviews) ✓ Verified | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.3/10 | 270 |
| **Gong** | N/A | N/A |

#### Lead Monitoring

| Feature | CallRail | Gong | 
|---|---|---|
| **Features** | 8.5 (209 reviews) ✓ Verified | Not enough data | 
| **Performance** | 8.7 (219 reviews) ✓ Verified | Not enough data | 
| **Identification** | 8.4 (213 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | CallRail | Gong | 
|---|---|---|
| **Cross-system Integration** | 8.2 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (22 reviews) | Not enough data | 

#### Data Capture

| Feature | CallRail | Gong | 
|---|---|---|
| **Mobile** | 8.3 (212 reviews) ✓ Verified | Not enough data | 
| **Websites** | 8.6 (212 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.0 (175 reviews) ✓ Verified | Not enough data | 
| **Data** | 8.5 (214 reviews) ✓ Verified | Not enough data | 

#### Analytics

| Feature | CallRail | Gong | 
|---|---|---|
| **Export/Import** | 8.5 (206 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.5 (229 reviews) ✓ Verified | Not enough data | 

#### Customization

| Feature | CallRail | Gong | 
|---|---|---|
| **Forms** | 8.3 (168 reviews) ✓ Verified | Not enough data | 
| **Personalization** | 8.3 (174 reviews) ✓ Verified | Not enough data | 
| **Templates** | 7.8 (163 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.4 (201 reviews) ✓ Verified | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Gong** | 8.2/10 | 490 |

#### Revenue Sourcing and Forecasting

| Feature | CallRail | Gong | 
|---|---|---|
| **Revenue History** | Not enough data | Feature Not Available | 
| **Pipeline Management** | Not enough data | 8.6 (377 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.6 (408 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.2 (347 reviews) | 
| **Data Segmentation** | Not enough data | 8.4 (355 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (250 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.1 (246 reviews) | 

#### CRM Data Enrichment

| Feature | CallRail | Gong | 
|---|---|---|
| **Calendar Sync** | Not enough data | 9.0 (402 reviews) | 
| **Email Activity Capture** | Not enough data | 8.8 (389 reviews) | 
| **Conversation Intelligence** | Not enough data | 9.1 (424 reviews) | 
| **Marketing Leads** | Not enough data | Feature Not Available | 
| **Contact Capture** | Not enough data | 8.6 (253 reviews) | 

#### Account Management

| Feature | CallRail | Gong | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 8.1 (324 reviews) | 
| **Account optimization** | Not enough data | 8.2 (339 reviews) | 
| **Historical Patterns** | Not enough data | 8.3 (350 reviews) | 
| **Rep Performance** | Not enough data | 8.6 (370 reviews) | 
| **Account Engagement** | Not enough data | 8.5 (259 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.1 (240 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | CallRail | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (40 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (41 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (37 reviews) | 
| **Decision Making** | Not enough data | 7.4 (39 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.9/10 | 12 |
| **Gong** | N/A | N/A |

#### Customization

| Feature | CallRail | Gong | 
|---|---|---|
| **Custom Fields** | 9.2 (12 reviews) | Not enough data | 
| **Conditional Logic** | 8.2 (12 reviews) | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | 9.2 (12 reviews) | Not enough data | 

#### Additional Functionality

| Feature | CallRail | Gong | 
|---|---|---|
| **Embedded Forms** | 9.4 (12 reviews) | Not enough data | 
| **Offline Capability** | Feature Not Available | Not enough data | 
| **Notifications** | 8.8 (12 reviews) | Not enough data | 
| **Payments** | Feature Not Available | Not enough data | 
| **Mobile Forms** | 8.9 (11 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 7.5/10 | 22 |
| **Gong** | N/A | N/A |

#### Generative AI

| Feature | CallRail | Gong | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | CallRail | Gong | 
|---|---|---|
| **Pop-up Chat** | 6.3 (8 reviews) | Not enough data | 
| **Notifications** | 7.0 (9 reviews) | Not enough data | 
| **Targeted Emails** | 6.9 (9 reviews) | Not enough data | 
| **In-App Messaging** | 8.1 (8 reviews) | Not enough data | 
| **Co-Browsing** | 6.3 (8 reviews) | Not enough data | 

####  Internal Use

| Feature | CallRail | Gong | 
|---|---|---|
| **Customization ** | 6.8 (22 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (9 reviews) | Not enough data | 
| **Lead Development** | 8.8 (8 reviews) | Not enough data | 
| **Knowledge Base** | 8.9 (9 reviews) | Not enough data | 
| **Team Inbox ** | 6.7 (8 reviews) | Not enough data | 
| **Customer Profiles** | 7.6 (9 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.4/10 | 6 |
| **Gong** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CallRail | Gong | 
|---|---|---|
| **Voice Recognition** | 8.6 (6 reviews) | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CallRail | Gong | 
|---|---|---|
| **Speech Synthesis** | 7.8 (6 reviews) | Not enough data | 
| **Customizable speech** | 7.5 (6 reviews) | Not enough data | 
| **Multiple voice actions** | 8.3 (6 reviews) | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CallRail | Gong | 
|---|---|---|
| **Encrypted communication** | 9.2 (6 reviews) | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CallRail | Gong | 
|---|---|---|
| **Cross platform compatibility** | 9.0 (5 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Gong** | 8.5/10 | 1021 |

#### Agentic AI - Sales Analytics

| Feature | CallRail | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (57 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (57 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (59 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (59 reviews) | 

#### Data Sourcing

| Feature | CallRail | Gong | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (749 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (792 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.5 (719 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.9 (807 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (727 reviews) | 

#### Predictive Analytics

| Feature | CallRail | Gong | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.1 (723 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.4 (753 reviews) | 
| **Risk Analysis** | Not enough data | 8.2 (738 reviews) | 
| **Live Forecasting** | Not enough data | 8.3 (724 reviews) | 

#### Sales Management

| Feature | CallRail | Gong | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.6 (763 reviews) | 
| **Sales Gamification** | Not enough data | 8.2 (723 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.7 (761 reviews) | 
| **Activity Tracking** | Not enough data | 9.0 (833 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.2/10 | 43 |
| **Gong** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | CallRail | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (10 reviews) | Not enough data | 

#### Calling

| Feature | CallRail | Gong | 
|---|---|---|
| **Record Calls** | 9.2 (43 reviews) | Not enough data | 
| **Generate Location** | 8.7 (40 reviews) | Not enough data | 
| **Call Types** | 8.8 (42 reviews) | Not enough data | 
| **Click-to-Call** | 8.5 (40 reviews) | Not enough data | 
| **Auto Dialer** | 8.0 (9 reviews) | Not enough data | 

#### Contacts

| Feature | CallRail | Gong | 
|---|---|---|
| **Personalization** | 8.5 (42 reviews) | Not enough data | 
| **Information Locater** | 8.2 (43 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (40 reviews) | Not enough data | 

#### Insights

| Feature | CallRail | Gong | 
|---|---|---|
| **Notes** | 8.1 (42 reviews) | Not enough data | 
| **Daily Summary** | 8.3 (42 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (39 reviews) | Not enough data | 
| **Automated Emails** | 7.5 (36 reviews) | Not enough data | 
| **Sorts Prospects** | 7.8 (36 reviews) | Not enough data | 
| **Automated Note Taking** | 8.3 (10 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Gong** | 8.8/10 | 2878 |

#### Agentic AI - Sales Coaching

| Feature | CallRail | Gong | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 8.1 (61 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (62 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (62 reviews) | 
| **Decision Making** | Not enough data | 8.3 (60 reviews) | 

#### Training

| Feature | CallRail | Gong | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.0 (1968 reviews) ✓ Verified | 
| **Coaching Materials** | Not enough data | 9.0 (2181 reviews) ✓ Verified | 
| **Playbook Creation** | Not enough data | 8.6 (1527 reviews) ✓ Verified | 
| **Video Record** | Not enough data | 9.2 (2218 reviews) ✓ Verified | 

#### Feedback

| Feature | CallRail | Gong | 
|---|---|---|
| **Review** | Not enough data | 9.3 (2373 reviews) ✓ Verified | 
| **Scorecard** | Not enough data | 9.0 (1853 reviews) ✓ Verified | 
| **Coaching Card** | Not enough data | 9.0 (1894 reviews) ✓ Verified | 
| **Leaderboard** | Not enough data | 8.8 (1604 reviews) ✓ Verified | 
| **Real-Time Updates** | Not enough data | 8.9 (1790 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (1877 reviews) ✓ Verified | 
| **Competition** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | CallRail | Gong | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (389 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Gong** | 9.1/10 | 73 |

#### Agentic AI - Revenue AI Platforms

| Feature | CallRail | Gong | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | 7.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.8 (19 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | CallRail | Gong | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | 9.8 (49 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (9 reviews) | 
| **CRM Data Enrichment** | Not enough data | 8.3 (8 reviews) | 
| **Actionable Insights** | Not enough data | 9.7 (37 reviews) | 
| **Risk Flagging** | Not enough data | 10.0 (6 reviews) | 
| **Workflow Orchestration** | Not enough data | 9.2 (6 reviews) | 
| **Sales Coaching** | Not enough data | 9.6 (27 reviews) | 
| **Pipeline & Deal Management** | Not enough data | 9.6 (12 reviews) | 
| **Customer Data Capture** | Not enough data | 9.4 (34 reviews) | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Marketing Distribution

| Feature | CallRail | Gong | 
|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | CallRail | Gong | 
|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | 

#### Integrations

| Feature | CallRail | Gong | 
|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.4/10 | 698 |
| **Gong** | N/A | N/A |

#### Phone Number Management

| Feature | CallRail | Gong | 
|---|---|---|
| **Local Phone Numbers** | 9.1 (575 reviews) | Not enough data | 
| **Toll-Free Numbers** | 8.8 (465 reviews) | Not enough data | 
| **Port Existing Numbers** | 8.4 (396 reviews) | Not enough data | 

#### Tracking

| Feature | CallRail | Gong | 
|---|---|---|
| **Visitor & Keyword Tracking** | 8.7 (522 reviews) | Not enough data | 
| **Dynamic Number Insertion** | 8.9 (502 reviews) | Not enough data | 
| **Multi-Channel Call Attribution** | 8.7 (436 reviews) | Not enough data | 

#### Analytics

| Feature | CallRail | Gong | 
|---|---|---|
| **Call Data** | 8.9 (565 reviews) | Not enough data | 
| **Call Recording** | 9.3 (558 reviews) | Not enough data | 
| **Advanced Reporting** | 8.5 (503 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.3 (308 reviews) | Not enough data | 

#### Call Routing

| Feature | CallRail | Gong | 
|---|---|---|
| **IVR** | 8.1 (353 reviews) | Not enough data | 
| **Call Scheduling** | 8.0 (321 reviews) | Not enough data | 
| **Geo-Routing** | 7.9 (301 reviews) | Not enough data | 

#### Administration

| Feature | CallRail | Gong | 
|---|---|---|
| **Martech Integrations** | 7.9 (266 reviews) | Not enough data | 
| **Privacy, Security, and Compliance** | 8.7 (304 reviews) | Not enough data | 
| **Performance and Reliability** | 8.8 (364 reviews) | Not enough data | 

#### Agentic AI - Inbound Call Tracking

| Feature | CallRail | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (53 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (57 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (54 reviews) | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallRail** | 8.1/10 | 269 |
| **Gong** | N/A | N/A |

#### Marketing Operations

| Feature | CallRail | Gong | 
|---|---|---|
| **ROI Tracking** | 8.3 (199 reviews) | Not enough data | 
| **Data Collection** | 8.8 (215 reviews) | Not enough data | 
| **Customer Insights** | 8.4 (189 reviews) | Not enough data | 
| **Multi-User Access** | 8.9 (200 reviews) | Not enough data | 
| **Spend Management** | 7.8 (177 reviews) | Not enough data | 
| **White Label** | 7.6 (152 reviews) | Not enough data | 

#### Campaign Activity

| Feature | CallRail | Gong | 
|---|---|---|
| **Campaign Insights** | 8.4 (199 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.5 (230 reviews) | Not enough data | 
| **Campaign Stickiness** | 7.8 (178 reviews) | Not enough data | 
| **Multichannel Tracking** | 8.3 (197 reviews) | Not enough data | 
| **Brand Optimization** | Feature Not Available | Not enough data | 
| **Predictive Analytics** | 7.6 (76 reviews) | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | CallRail | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (24 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to CallRail (9):** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Attribution Software](https://www.g2.com/categories/attribution), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Software](https://www.g2.com/categories/contact-center), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Gong (5):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | CallRail | Gong | 
|---|---|---|
| **Small-Business** | 74.4% | 12.9% | 
| **Mid-Market** | 22.2% | 69.3% | 
| **Enterprise** | 3.4% | 17.7% | 

### By Industry

#### CallRail

- **Marketing and Advertising:** 35.1%
- **Real Estate:** 8.3%
- **Construction:** 7.2%
- **Hospital & Health Care:** 4.1%
- **Consumer Services:** 3.7%
- **Legal Services:** 3.5%
- **Internet:** 2.9%
- **Health, Wellness and Fitness:** 2.7%
- **Law Practice:** 2.4%
- **Automotive:** 2.4%
- **Other:** 27.7%

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.5%

---
## Alternatives

### Alternatives to CallRail

- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (307 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25830 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5607 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9671 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (929 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

---
## Top Discussions

### CallRail

- Title: [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) — 2 comments
  > **Top comment:** "No - there is a monthly subscription."
- Title: [What is CallRail used for?](https://www.g2.com/discussions/what-is-callrail-used-for) — 2 comments
  > **Top comment:** "CallRail is mainly used for call tracking. However, it is also used for form tracking, managing leads from chat, sms, and calls. "
- Title: [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) — 1 comment
  > **Top comment:** "1. Click the My Account Icon in the top left. 
2. Click Account Settings.
3. Scroll down to the Account Billing tab scroll down to the Plans & Payment..."
- Title: [Are there any alternatives to CallRail that offer Phone, Live Chat, and Form Tracking?](https://www.g2.com/discussions/are-there-any-alternatives-to-callrail-that-offer-phone-live-chat-and-form-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Yes, WhatConverts is a lead tracking and reporting platform that tracks calls, forms, chat and transactions"
- Title: [How do I check my text messages to my tracking numbers ?](https://www.g2.com/discussions/how-do-i-check-my-text-messages-to-my-tracking-numbers) — 1 comment, 1 upvote
  > **Top comment:** "Text messages arrive via email and previously we’re available in the Lead Center. However, with new pricing texting isn’t available in the basic plan. "

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callrail-vs-gong)