Compare CallRail and Dialpad Connect
At a Glance
Market Segments
Small-Business (74.4% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
$55.00 Per Month
$25 Per user, per month invoiced annually
CallRail
Star Rating
(1,715)4.5 out of 5
Market Segments
Small-Business (74.4% of reviews)
Pros & Cons
Entry-Level Pricing
$55.00 Per Month
Free Trial is available
Browse all 4 pricing plans
Dialpad Connect
Star Rating
(4,151)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallRail excels in campaign attribution and lead routing, with users highlighting its ability to effectively track which marketing efforts drive engagement through calls and messages. This feature is particularly beneficial for businesses looking to optimize their marketing strategies.
- Users say Dialpad Connect offers a seamless user experience with its clean interface, making it easy for new team members to adapt quickly. Reviewers appreciate the flexibility of managing calls, messages, and meetings on a single platform, which enhances productivity and communication.
- According to verified reviews, CallRail's customer support receives high praise, with users noting the helpfulness and responsiveness of the support team. This level of support can be crucial for businesses that rely on timely assistance to resolve issues.
- Reviewers mention that Dialpad Connect benefits from its AI capabilities, which enhance call quality and conversation management. Users find that the AI features help streamline communication, making it easier to follow discussions and manage tasks effectively.
- G2 reviewers highlight that CallRail's simplicity and ease of setup are significant advantages, with many users appreciating how straightforward it is to port phone numbers and navigate the platform. This can save time and reduce frustration during the onboarding process.
- Users report that while Dialpad Connect has a slightly lower overall satisfaction score, it still provides reliable call quality and integrates well with tools like Salesforce and Hubspot. This integration capability is a strong selling point for businesses looking to enhance their sales tracking and reporting.
Pricing
Entry-Level Pricing
CallRail
Lead Tracking
$55.00
Per Month
Track and analyze call and texts with Call Tracking for greater marketing insights, now with Al-powered conversation insights.
- Call & text tracking and attribution
- Call recording and routing
- Call transcription and analysis
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
CallRail
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
9.0
1,332
8.9
3,215
Ease of Use
9.0
1,347
9.1
3,390
Ease of Setup
9.0
1,096
9.0
1,221
Ease of Admin
9.1
1,023
8.9
1,128
Quality of Support
8.8
1,198
8.5
2,503
Has the product been a good partner in doing business?
9.2
1,007
8.9
1,052
Product Direction (% positive)
8.9
1,277
8.2
3,066
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
7
7.7
25
7.5
6
7.5
25
8.3
7
8.2
25
8.6
7
8.1
26
Organization
8.6
7
8.1
25
8.6
6
8.9
25
10.0
7
8.9
25
Performance Analysis
8.8
7
8.2
26
9.0
7
8.4
26
Sales Analysis
8.8
7
8.1
24
9.0
7
8.0
24
Generative AI
8.8
7
Feature Not Available
9.4
8
9.3
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Call Analytics
9.3
189
|
Verified
Not enough data
8.1
138
|
Verified
Not enough data
8.6
168
|
Verified
Not enough data
8.3
171
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.3
145
|
Verified
Not enough data
8.2
148
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
Channels
8.7
82
Not enough data
8.2
58
Not enough data
7.6
57
Not enough data
7.9
71
Not enough data
8.1
65
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.7
68
Not enough data
8.6
63
Not enough data
8.4
60
Not enough data
8.2
64
Not enough data
Feature Not Available
Not enough data
8.3
61
Not enough data
8.3
58
Not enough data
8.1
58
Not enough data
Agentic AI - Contact Center
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
Administrative
8.4
70
Not enough data
8.9
80
Not enough data
8.7
82
Not enough data
8.7
74
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.7
200
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
148
|
Verified
Not enough data
8.1
162
|
Verified
Not enough data
7.9
144
|
Verified
Not enough data
Agentic AI - Attribution
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Not enough data
Marketing
8.0
157
|
Verified
Not enough data
8.4
164
|
Verified
Not enough data
8.7
205
|
Verified
Not enough data
8.6
202
|
Verified
Not enough data
Reporting
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
Collaboration Tools
Not enough data
8.7
1271
Not enough data
8.8
287
Not enough data
8.9
44
Not enough data
8.9
322
Not enough data
9.2
47
Meeting Coordination
Not enough data
8.7
1185
Not enough data
8.8
1107
Not enough data
8.9
354
Not enough data
9.2
357
Software Type
Not enough data
8.6
1033
Not enough data
9.0
345
Not enough data
8.9
262
Agentic AI - Video Conferencing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Lead Monitoring
8.5
209
|
Verified
Not enough data
8.7
219
|
Verified
Not enough data
8.4
213
|
Verified
Not enough data
Agentic AI - Lead Capture
8.2
23
Not enough data
8.1
22
Not enough data
Data Capture
8.3
212
|
Verified
Not enough data
8.6
212
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
214
|
Verified
Not enough data
Analytics
8.5
206
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
Customization
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
201
|
Verified
Not enough data
Feedback Management
Not enough data
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Feedback Analysis
Not enough data
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Feedback Sources
Not enough data
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Customization
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Additional Functionality
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Not enough data
Internal Use
6.8
22
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.0
24
Not enough data
9.3
35
Not enough data
9.0
27
Not enough data
8.6
37
Not enough data
7.6
24
Not enough data
8.1
24
Basic Communication
Not enough data
9.2
919
|
Verified
Not enough data
8.3
436
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.4
453
|
Verified
Not enough data
8.9
632
|
Verified
Not enough data
9.1
627
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.9
22
Not enough data
8.5
24
Not enough data
8.0
23
Not enough data
8.2
22
Access
Not enough data
8.7
518
|
Verified
Not enough data
8.7
575
|
Verified
Not enough data
9.1
689
|
Verified
Advanced Features
Not enough data
8.6
641
|
Verified
Not enough data
8.7
510
|
Verified
Not enough data
9.3
785
|
Verified
Voice Recognition - AI Voice Assistants
8.6
6
Not enough data
Speech Synthesis - AI Voice Assistants
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
Security and privacy - AI Voice Assistants
9.2
6
Not enough data
Compatibility - AI Voice Assistants
9.0
5
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.0
10
7.8
9
7.7
10
8.2
10
Calling
9.2
43
9.0
602
8.7
40
Feature Not Available
8.8
42
9.1
634
8.5
40
9.1
648
8.0
9
8.3
10
Contacts
8.5
42
8.7
644
8.2
43
8.6
571
8.6
40
8.6
513
Insights
8.1
42
8.5
488
8.3
42
8.7
550
8.5
39
8.8
262
7.5
36
Feature Not Available
7.8
36
8.3
400
8.3
10
9.1
13
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Features
Not enough data
9.1
123
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.1
574
Not enough data
8.8
465
Not enough data
8.4
395
Not enough data
Tracking
8.7
521
Not enough data
8.9
502
Not enough data
8.7
435
Not enough data
Analytics
8.9
565
Not enough data
9.3
557
Not enough data
8.5
502
Not enough data
8.3
308
Not enough data
Call Routing
8.1
353
Not enough data
8.0
320
Not enough data
7.9
301
Not enough data
Administration
7.9
266
Not enough data
8.7
304
Not enough data
8.8
364
Not enough data
Agentic AI - Inbound Call Tracking
7.4
53
Not enough data
7.7
57
Not enough data
7.7
54
Not enough data
Marketing Operations
8.3
199
Not enough data
8.8
215
Not enough data
8.4
189
Not enough data
8.9
200
Not enough data
7.8
177
Not enough data
7.6
152
Not enough data
Campaign Activity
8.4
199
Not enough data
8.5
230
Not enough data
7.8
178
Not enough data
8.3
197
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallRail and Dialpad Connect are categorized as AI Sales Assistant and Outbound Call Tracking
Unique Categories
CallRail is categorized as Inbound Call Tracking, AI Voice Assistants, Conversation Intelligence, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Contact Center, and Live Chat
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, Google Workspace Communication Tools, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.1%
Real Estate
8.4%
Construction
7.2%
Hospital & Health Care
4.1%
Consumer Services
3.7%
Other
41.5%
Marketing and Advertising
8.2%
Information Technology and Services
8.2%
Computer Software
7.8%
Financial Services
4.7%
Real Estate
3.8%
Other
67.3%
Alternatives
Discussions
Is CallRail free?
2 Comments
JJ
No - there is a monthly subscription.Read more
What is CallRail used for?
2 Comments
WC
CallRail is mainly used for call tracking. However, it is also used for form tracking, managing leads from chat, sms, and calls. Read more
How do I cancel CallRail?
1 Comment
PH
1. Click the My Account Icon in the top left.
2. Click Account Settings.
3. Scroll down to the Account Billing tab scroll down to the Plans & Payment...Read more
Does anyone use UberConference as their main tool?
11 Comments
BS
I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team.Read more
Is there a meeting duration limit?
5 Comments
ML
No, there is no limit for the Business PlanRead more