Compare CallRail and Close

At a Glance
CallRail
CallRail
Star Rating
(1,658)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$55.00 Per Month
Free Trial is available
Browse all 4 pricing plans
Close
Close
Star Rating
(2,016)4.7 out of 5
Market Segments
Small-Business (79.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$9.00 1 Seat Per Month
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Close excels in user experience, with many praising its intuitive layout and ease of navigation. Users appreciate features like AI-driven workflow assistance, which helps streamline lead management, making it particularly beneficial for those less tech-savvy.
  • Users say that CallRail stands out for its simplicity and effectiveness in tracking marketing campaigns. Reviewers highlight its ability to provide clear insights into which ads and keywords are driving engagement, making it a valuable tool for optimizing marketing efforts.
  • According to verified reviews, Close has a significantly higher overall satisfaction score compared to CallRail, reflecting a more favorable user experience. Many users express that Close helps them manage their tasks efficiently, such as tracking patient inquiries and pending replies in one centralized location.
  • Reviewers mention that while CallRail offers solid support, Close outshines it with a higher quality of customer service. Users have noted that Close's support team is responsive and helpful, enhancing the overall experience when issues arise.
  • G2 reviewers highlight that Close's pricing is more accessible for small businesses, starting at just $9.00, compared to CallRail's higher entry-level price of $50. This affordability makes Close a more attractive option for startups and smaller teams looking to manage their sales processes effectively.
  • Users report that both platforms have robust features, but Close's advanced capabilities in lead follow-up and opportunity management receive higher ratings. Reviewers appreciate how Close automates these processes, allowing them to focus on closing deals rather than getting bogged down in administrative tasks.
Pricing
Entry-Level Pricing
CallRail
Lead Tracking
$55.00
Per Month
Browse all 4 pricing plans
Close
Solo
$9.00
1 Seat Per Month
Browse all 4 pricing plans
Free Trial
CallRail
Free Trial is available
Close
Free Trial is available
Ratings
Meets Requirements
9.0
1,296
9.1
1,742
Ease of Use
9.0
1,309
9.2
1,783
Ease of Setup
9.0
1,060
9.0
1,120
Ease of Admin
9.1
1,022
9.0
566
Quality of Support
8.8
1,168
9.3
1,557
Has the product been a good partner in doing business?
9.2
1,006
9.3
561
Product Direction (% positive)
8.9
1,248
9.5
1,754
Features by Category
Not enough data
8.6
1,511
Sales Force Automation
Not enough data
9.0
1354
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
1359
|
Verified
Not enough data
9.0
1387
|
Verified
Not enough data
8.3
1166
Not enough data
9.1
1307
|
Verified
Not enough data
8.4
1123
Not enough data
8.3
1131
Not enough data
8.4
1162
Marketing Automation
Not enough data
8.7
1262
Not enough data
8.5
1218
Not enough data
9.2
1340
Not enough data
8.2
1133
Customer Support
Not enough data
8.7
1216
|
Verified
Not enough data
8.7
1226
|
Verified
Not enough data
8.7
1260
|
Verified
Not enough data
8.7
1250
|
Verified
Not enough data
8.6
1198
|
Verified
Reporting & Analytics
Not enough data
8.7
1259
|
Verified
Not enough data
8.8
1281
|
Verified
Not enough data
8.2
1141
Mobile & Social
Not enough data
8.2
1074
Not enough data
7.9
1097
Not enough data
8.2
1087
Platform
Not enough data
8.7
1196
|
Verified
Not enough data
8.8
1215
|
Verified
Not enough data
8.9
1198
Not enough data
8.5
1124
Not enough data
8.0
1070
|
Verified
Not enough data
8.4
1098
Not enough data
9.1
1213
|
Verified
Not enough data
8.4
1115
Integration
Not enough data
8.8
1124
|
Verified
Not enough data
8.7
1126
|
Verified
Not enough data
8.5
1060
|
Verified
Generative AI
Not enough data
Feature Not Available
Agentic AI - CRM
Not enough data
8.5
82
Not enough data
8.5
80
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.7
81
Not enough data
8.8
80
Not enough data
8.7
80
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.8
8
8.9
147
Lead Facilitation
8.8
7
7.9
133
7.5
6
8.6
133
8.3
7
9.0
140
8.6
7
8.6
134
Organization
8.6
7
9.2
136
8.6
6
8.9
133
10.0
7
8.9
133
Performance Analysis
8.8
7
8.2
127
9.0
7
8.9
134
Sales Analysis
8.8
7
8.3
134
9.0
7
8.6
134
Generative AI
8.8
7
8.4
82
9.4
8
8.7
82
Agentic AI - AI Sales Assistant
Not enough data
9.8
9
8.0
5
9.6
9
9.3
5
9.4
9
Not enough data
9.4
9
9.2
6
9.8
8
9.0
5
8.9
9
9.0
5
9.8
8
Not enough data
8.6
228
Integrated Workflows
Not enough data
9.1
220
Not enough data
9.1
223
Not enough data
9.0
215
Not enough data
8.7
212
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.9
220
Repeatability and Reportability
Not enough data
8.6
215
Not enough data
8.9
215
Not enough data
8.9
205
Not enough data
8.3
203
Not enough data
7.8
201
AI and Automation
Not enough data
8.2
194
Not enough data
8.1
197
Not enough data
8.2
190
Not enough data
7.9
198
Not enough data
7.8
196
Generative AI
Not enough data
8.0
197
Agentic AI - Sales Engagement
Not enough data
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
9.0
156
Dialing Options
Not enough data
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Agent Tools
Not enough data
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Automation
Not enough data
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Agentic AI - Auto Dialer
Not enough data
8.8
21
Not enough data
8.8
21
AI Capabilities - Auto Dialer
Not enough data
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Conversation IntelligenceHide 15 FeaturesShow 15 Features
8.5
222
Not enough data
Call Analytics
9.3
186
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
8.6
162
|
Verified
Not enough data
8.2
169
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.4
146
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
Not enough data
8.8
313
Text Messaging
Not enough data
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
SMS Platform
Not enough data
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Agentic AI - SMS Marketing
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.6
116
Channels
Not enough data
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Design
Not enough data
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Generative AI
Not enough data
8.3
103
Not enough data
8.8
102
8.2
96
Not enough data
Channels
8.7
81
Not enough data
8.2
57
Not enough data
7.5
56
Not enough data
7.8
70
Not enough data
8.0
64
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.7
67
Not enough data
8.6
62
Not enough data
8.4
59
Not enough data
8.2
63
Not enough data
Feature Not Available
Not enough data
8.2
60
Not enough data
8.2
57
Not enough data
8.0
57
Not enough data
Agentic AI - Contact Center
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
Administrative
8.4
69
Not enough data
8.9
78
Not enough data
8.7
80
Not enough data
8.7
73
Not enough data
Feature Not Available
Not enough data
7.8
282
Not enough data
Attribution Modeling
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Not enough data
Agentic AI - Attribution
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Not enough data
Marketing
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
201
|
Verified
Not enough data
Reporting
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
8.3
266
Not enough data
Lead Monitoring
8.5
209
|
Verified
Not enough data
8.7
218
|
Verified
Not enough data
8.4
213
|
Verified
Not enough data
Agentic AI - Lead Capture
8.2
23
Not enough data
8.1
22
Not enough data
Data Capture
8.3
211
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
212
|
Verified
Not enough data
Analytics
8.5
205
|
Verified
Not enough data
8.5
227
|
Verified
Not enough data
Customization
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
199
|
Verified
Not enough data
8.9
12
Not enough data
Customization
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Additional Functionality
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
9.3
42
Platform
Not enough data
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Generative AI
Not enough data
9.1
37
Workforce Management
Not enough data
9.3
38
Not enough data
9.1
37
Call Center Infrastructure (CCI)
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Administrative
Not enough data
9.7
40
Not enough data
9.2
39
7.5
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Not enough data
Internal Use
6.8
22
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
8.4
6
Not enough data
Voice Recognition - AI Voice Assistants
8.6
6
Not enough data
Speech Synthesis - AI Voice Assistants
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
Security and privacy - AI Voice Assistants
9.2
6
Not enough data
Compatibility - AI Voice Assistants
9.0
5
Not enough data
Not enough data
8.6
553
Agentic AI - Email Tracking
Not enough data
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Analytics
Not enough data
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customizations
Not enough data
9.0
496
Not enough data
9.2
496
Not enough data
8.8
521
Not enough data
8.6
477
Not enough data
9.2
519
Generative AI
Not enough data
Feature Not Available
Not enough data
8.7
175
Agentic AI - Sales Analytics
Not enough data
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Data Sourcing
Not enough data
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
166
Not enough data
8.6
160
Predictive Analytics
Not enough data
8.6
160
Not enough data
8.7
160
Not enough data
8.3
155
Not enough data
8.4
158
Sales Management
Not enough data
9.1
161
Not enough data
8.3
157
Not enough data
8.8
156
Not enough data
9.2
161
Outbound Call TrackingHide 16 FeaturesShow 16 Features
8.2
43
8.9
713
Agentic AI - Outbound Call Tracking
8.0
10
8.5
24
7.7
10
8.4
24
Calling
9.2
43
9.2
664
8.7
40
Feature Not Available
8.8
42
9.0
645
8.5
40
9.3
659
8.0
9
8.9
30
Contacts
8.5
42
8.8
655
8.2
43
8.7
618
8.6
40
9.0
653
Insights
8.1
42
9.3
676
8.3
42
9.0
630
8.5
39
8.7
592
7.5
36
9.0
652
7.8
36
8.8
631
8.3
10
9.0
28
Account-Based ExecutionHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.4
669
Not enough data
Phone Number Management
9.0
559
Not enough data
8.7
457
Not enough data
8.4
389
Not enough data
Tracking
8.7
513
Not enough data
8.9
496
Not enough data
8.7
429
Not enough data
Analytics
8.9
559
Not enough data
9.2
547
Not enough data
8.5
493
Not enough data
8.3
303
Not enough data
Call Routing
8.1
351
Not enough data
8.0
320
Not enough data
7.9
301
Not enough data
Administration
7.9
262
Not enough data
8.7
304
Not enough data
8.9
359
Not enough data
Agentic AI - Inbound Call Tracking
7.4
53
Not enough data
7.7
55
Not enough data
7.7
54
Not enough data
8.1
261
Not enough data
Marketing Operations
8.3
197
Not enough data
8.8
211
Not enough data
8.4
188
Not enough data
8.9
198
Not enough data
7.8
177
Not enough data
7.5
151
Not enough data
Campaign Activity
8.4
197
Not enough data
8.5
227
Not enough data
7.8
178
Not enough data
8.3
196
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Not enough data
Reviews
Reviewers' Company Size
CallRail
CallRail
Small-Business(50 or fewer emp.)
75.0%
Mid-Market(51-1000 emp.)
21.5%
Enterprise(> 1000 emp.)
3.5%
Close
Close
Small-Business(50 or fewer emp.)
79.3%
Mid-Market(51-1000 emp.)
20.2%
Enterprise(> 1000 emp.)
0.6%
Reviewers' Industry
CallRail
CallRail
Marketing and Advertising
35.1%
Real Estate
8.5%
Construction
7.3%
Hospital & Health Care
4.1%
Consumer Services
3.5%
Other
41.5%
Close
Close
Marketing and Advertising
15.0%
Computer Software
8.8%
Real Estate
8.1%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.0%
Alternatives
CallRail
CallRail Alternatives
CTM (formerly CallTrackingMetrics)
CTM (formerly...
Add CTM (formerly CallTrackingMetrics)
WhatConverts
WhatConverts
Add WhatConverts
Aircall
Aircall
Add Aircall
Invoca
Invoca
Add Invoca
Close
Close Alternatives
Agentforce Sales (formerly Salesforce Sales Cloud)
Agentforce Sales
Add Agentforce Sales (formerly Salesforce Sales Cloud)
HubSpot Sales Hub
HubSpot Sales Hub
Add HubSpot Sales Hub
Freshsales
Freshsales
Add Freshsales
Zoho CRM
Zoho
Add Zoho CRM
Discussions
CallRail
CallRail Discussions
What is CallRail used for?
2 Comments
Patrick H.
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
Is CallRail free?
2 Comments
Annual contract?
1 Comment
Ryan B.
RB
No contract requiredRead more
Close
Close Discussions
How long does it take to generate a new integration?
2 Comments
Pedro E.
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
What is Close used for?
2 Comments
how do I integrate WhatsApp?
2 Comments
Kamaldeep S.
KS
You can use Zapier or use API's to link them manually.Read more