Compare CallRail, Chorus.ai, and Gong

Pricing

 
Lite
$30
/month
 
Essentials
$45
/month
 
Advanced
$120
/month
 
Custom Pricing Plans
Contact Us
 
Free Trial
Free Trial
Free Trial Unavailable
CallRail
Lite
$30/month
Essentials
$45/month
Advanced
$120/month
Custom Pricing Plans
Contact Us
Free Trial
Chorus.ai
Free Trial
Gong
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.1
9.1
9.4
Ease of Use
Ease of Use
9.2
8.8
9.3
Ease of Setup
Ease of Setup
9.1
8.9
9.3
Ease of Admin
Ease of Admin
9.1
8.8
9.0
Quality of Support
Quality of Support
9.1
8.9
9.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.2
9.4
Product Direction (% positive)
Product Direction (% positive)
9.2
8.9
9.3
Meets Requirements
CallRail
9.1
Chorus.ai
9.1
Gong
9.4
Ease of Use
CallRail
9.2
Chorus.ai
8.8
Gong
9.3
Ease of Setup
CallRail
9.1
Chorus.ai
8.9
Gong
9.3
Ease of Admin
CallRail
9.1
Chorus.ai
8.8
Gong
9.0
Quality of Support
CallRail
9.1
Chorus.ai
8.9
Gong
9.3
Ease of Doing Business With
CallRail
9.3
Chorus.ai
9.2
Gong
9.4
Product Direction (% positive)
CallRail
9.2
Chorus.ai
8.9
Gong
9.3

Features

Call Analytics
Call Recording
CallRail
9.6
Chorus.ai
9.3
Gong
9.6
Machine Learning
CallRail
8.2
Chorus.ai
8.0
Gong
8.8
Call Analysis
CallRail
8.2
Chorus.ai
8.1
Gong
9.0
Lead Qualification
CallRail
7.7
Chorus.ai
8.0
Gong
8.6
Agent Performance Management
Customer Scoring
CallRail
8.4
Chorus.ai
8.4
Gong
8.9
Speech-to-Text
CallRail
7.7
Chorus.ai
7.4
Gong
8.0
Artificial Intelligence
CallRail
8.0
Chorus.ai
8.1
Gong
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
73.2%
7.6%
9.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.9%
71.0%
82.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.0%
21.4%
7.4%
CallRail
Small-Business
73.2%
Mid-Market
20.9%
Enterprise
6.0%
Chorus.ai
Small-Business
7.6%
Mid-Market
71.0%
Enterprise
21.4%
Gong
Small-Business
9.9%
Mid-Market
82.7%
Enterprise
7.4%

Reviewers' Industry

 
Marketing and Advertising
38.4%
Computer Software
40.5%
Computer Software
39.8%
 
Real Estate
7.8%
Information Technology and Services
15.4%
Internet
18.8%
 
Internet
6.9%
Internet
11.5%
Information Technology and Services
11.6%
 
Construction
3.9%
Marketing and Advertising
10.4%
Marketing and Advertising
8.4%
 
Information Technology and Services
3.5%
Financial Services
3.3%
Human Resources
3.3%
 
Other
39.5%
Other
18.9%
Other
18.1%
CallRail
Marketing and Advertising
38.4%
Real Estate
7.8%
Internet
6.9%
Construction
3.9%
Information Technology and Services
3.5%
Other
39.5%
Chorus.ai
Computer Software
40.5%
Information Technology and Services
15.4%
Internet
11.5%
Marketing and Advertising
10.4%
Financial Services
3.3%
Other
18.9%
Gong
Computer Software
39.8%
Internet
18.8%
Information Technology and Services
11.6%
Marketing and Advertising
8.4%
Human Resources
3.3%
Other
18.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
James M.
User in Law Practice

It was really easy to set up callrail on the website and for google analytics/adwords. The simplicity of the process was what I liked at first. Getting the recordings of new calls coming in has been helpful for quality assurance as well. Plus, if you...

GI
User in Internet

Chorus has great features that allows our sales team to leave feedback on calls, digest and learn from our mistakes as well as stay organized.

Jennifer M.
User in Computer Software

I LOVE being able to focus on my customer and our conversation instead of taking notes or thinking about making sure I don't miss anything. I listen to Gong likes is a radio station at work. I'm either re-listening to a previous client call in preparation...

Most Helpful Critical Review
Most Helpful Critical Review
GM
User in Marketing and Advertising

My sales team doesn't use Callrail so there are a lot of benefits we are missing out on.

GI
User in Information Technology and Services

The AI text capture is still off. It is still not overly accurate with conversations and sometimes way off.

GC
Executive Sponsor in Computer Software

The transcription is not real-time and takes time to appear. So reps don't use it for any notes taking. The calls are recorded and used by the PMM team but not enough for sales training by the sales team themselves.

 
CallRail
Most Helpful Favorable Review
James M.
User in Law Practice

It was really easy to set up callrail on the website and for google analytics/adwords. The simplicity of the process was what I liked at first. Getting the recordings of new calls coming in has been helpful for quality assurance as well. Plus, if you...

Most Helpful Critical Review
GM
User in Marketing and Advertising

My sales team doesn't use Callrail so there are a lot of benefits we are missing out on.

Chorus.ai
Most Helpful Favorable Review
GI
User in Internet

Chorus has great features that allows our sales team to leave feedback on calls, digest and learn from our mistakes as well as stay organized.

Most Helpful Critical Review
GI
User in Information Technology and Services

The AI text capture is still off. It is still not overly accurate with conversations and sometimes way off.

Gong
Most Helpful Favorable Review
Jennifer M.
User in Computer Software

I LOVE being able to focus on my customer and our conversation instead of taking notes or thinking about making sure I don't miss anything. I listen to Gong likes is a radio station at work. I'm either re-listening to a previous client call in preparation...

Most Helpful Critical Review
GC
Executive Sponsor in Computer Software

The transcription is not real-time and takes time to appear. So reps don't use it for any notes taking. The calls are recorded and used by the PMM team but not enough for sales training by the sales team themselves.

Screenshots

 
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Videos

 

This quick demo shows you just how easy it is to use CallRail.

Video Testimonials

Gong.io Explainer Video

CallRail

This quick demo shows you just how easy it is to use CallRail.

Chorus.ai

Video Testimonials

Gong

Gong.io Explainer Video

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