Compare CallRail vs Chorus.ai

See this
comparison of CallRail vs. Chorus.ai
based on data from user reviews. CallRail rates 4.6/5 stars with 537 reviews. Chorus.ai rates 4.5/5 stars with 547 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Lite
$30
/month
 
Essentials
$45
/month
 
Advanced
$120
/month
 
Custom Pricing Plans
Contact Us
 
Free Trial
Free Trial
CallRail
Lite
$30/month
Essentials
$45/month
Advanced
$120/month
Custom Pricing Plans
Contact Us
Free Trial
Chorus.ai
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
9.1
Ease of Use
Ease of Use
9.2
8.8
Ease of Setup
Ease of Setup
9.1
8.7
Ease of Admin
Ease of Admin
9.1
8.6
Quality of Support
Quality of Support
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
9.3
9.1
Product Direction (% positive)
Product Direction (% positive)
9.2
8.9
Meets Requirements
CallRail
9.1
Chorus.ai
9.1
Ease of Use
CallRail
9.2
Chorus.ai
8.8
Ease of Setup
CallRail
9.1
Chorus.ai
8.7
Ease of Admin
CallRail
9.1
Chorus.ai
8.6
Quality of Support
CallRail
9.1
Chorus.ai
9.0
Ease of Doing Business With
CallRail
9.3
Chorus.ai
9.1
Product Direction (% positive)
CallRail
9.2
Chorus.ai
8.9

Features

Call Analytics
Call Recording
CallRail
9.6
Chorus.ai
9.3
Machine Learning
CallRail
8.2
Chorus.ai
8.1
Call Analysis
CallRail
8.2
Chorus.ai
8.1
Lead Qualification
CallRail
7.7
Chorus.ai
8.2
Agent Performance Management
Customer Scoring
CallRail
8.4
Chorus.ai
8.5
Speech-to-Text
CallRail
7.7
Chorus.ai
7.3
Artificial Intelligence
CallRail
7.9
Chorus.ai
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
73.3%
5.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.7%
77.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.0%
17.4%
CallRail
Small-Business
73.3%
Mid-Market
20.7%
Enterprise
6.0%
Chorus.ai
Small-Business
5.5%
Mid-Market
77.1%
Enterprise
17.4%

Reviewers' Industry

 
Marketing and Advertising
38.4%
Computer Software
38.9%
 
Real Estate
7.6%
Information Technology and Services
14.1%
 
Internet
6.9%
Internet
13.5%
 
Construction
3.9%
Marketing and Advertising
10.8%
 
Information Technology and Services
3.5%
Financial Services
4.0%
 
Other
39.6%
Other
18.6%
CallRail
Marketing and Advertising
38.4%
Real Estate
7.6%
Internet
6.9%
Construction
3.9%
Information Technology and Services
3.5%
Other
39.6%
Chorus.ai
Computer Software
38.9%
Information Technology and Services
14.1%
Internet
13.5%
Marketing and Advertising
10.8%
Financial Services
4.0%
Other
18.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
James M.
User in Law Practice

It was really easy to set up callrail on the website and for google analytics/adwords. The simplicity of the process was what I liked at first. Getting the recordings of new calls coming in has been helpful for quality assurance as well. Plus, if you...

User in Internet

Chorus has great features that allows our sales team to leave feedback on calls, digest and learn from our mistakes as well as stay organized.

Most Helpful Critical Review
Most Helpful Critical Review
Eric C.
User in Industrial Automation

-I never feel like I can trust the referring domains. It probably has to do with the way our developer integrated the keyword tracking code, however it was difficult to get clear guidance from callrail on this matter. (Person to Person) - I would also like...

User in Financial Services

The transcripts are off sometimes and it misses cues or misinterprets cues. Wish it got it better

 
CallRail
Most Helpful Favorable Review
James M.
User in Law Practice

It was really easy to set up callrail on the website and for google analytics/adwords. The simplicity of the process was what I liked at first. Getting the recordings of new calls coming in has been helpful for quality assurance as well. Plus, if you...

Most Helpful Critical Review
Eric C.
User in Industrial Automation

-I never feel like I can trust the referring domains. It probably has to do with the way our developer integrated the keyword tracking code, however it was difficult to get clear guidance from callrail on this matter. (Person to Person) - I would also like...

Chorus.ai
Most Helpful Favorable Review
User in Internet

Chorus has great features that allows our sales team to leave feedback on calls, digest and learn from our mistakes as well as stay organized.

Most Helpful Critical Review
User in Financial Services

The transcripts are off sometimes and it misses cues or misinterprets cues. Wish it got it better

Screenshots

 
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Videos

 

This quick demo shows you just how easy it is to use CallRail.

Video Testimonials

CallRail

This quick demo shows you just how easy it is to use CallRail.

Chorus.ai

Video Testimonials

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