# CallMiner Eureka, Prodigal vs Calabrio ONE Comparison | | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Star Rating** | 4.5 out of 5 | 4.9 out of 5 | 4.5 out of 5 | | **Total Reviews** | 227 | 55 | 393 | | **Largest Market Segment** | Mid-Market (48.8% of reviews) | Mid-Market (70.0% of reviews) | Mid-Market (55.7% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | No pricing available | --- ## Top Pros & Cons ### CallMiner Eureka Pros: - Helpful (9 reviews) - Artificial Intelligence (6 reviews) Cons: - Accuracy Issues (3 reviews) - Learning Curve (3 reviews) ### Prodigal Pros: - Accuracy (1 reviews) - Agent Management (1 reviews) Cons: - Accuracy Issues (1 reviews) - Inaccuracy (1 reviews) ### Calabrio ONE Pros: - Ease of Use (44 reviews) - Efficiency (29 reviews) Cons: - Inadequate Reporting (13 reviews) - Poor Reporting (13 reviews) --- ## Ratings Comparison | Rating | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Meets Requirements** | 8.7 (177 reviews) | 9.4 (44 reviews) | 8.8 (312 reviews) | | **Ease of Use** | 8.4 (178 reviews) | 9.6 (43 reviews) | 9.0 (322 reviews) | | **Ease of Setup** | 7.6 (109 reviews) | 9.4 (27 reviews) | 8.6 (229 reviews) | | **Ease of Admin** | 8.1 (110 reviews) | 9.5 (11 reviews) | 8.5 (143 reviews) | | **Quality of Support** | 9.1 (173 reviews) | 9.8 (43 reviews) | 9.0 (297 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (116 reviews) | 9.7 (10 reviews) | 8.8 (144 reviews) | | **Product Direction (% positive)** | 9.7 (176 reviews) | 9.7 (42 reviews) | 9.0 (308 reviews) | --- ## Pricing ### CallMiner Eureka #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Prodigal #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Calabrio ONE #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | 8.4/10 | 77 | | **Prodigal** | 9.7/10 | 16 | | **Calabrio ONE** | N/A | N/A | #### Call Analytics | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Call Recording** | 8.8 (64 reviews) ✓ Verified | 9.8 (16 reviews) | Not enough data | | **Machine Learning** | 7.9 (57 reviews) ✓ Verified | 9.5 (16 reviews) | Not enough data | | **Call Analysis** | 8.8 (68 reviews) ✓ Verified | 9.9 (16 reviews) | Not enough data | | **Lead Qualification** | 8.3 (49 reviews) ✓ Verified | 9.8 (15 reviews) | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Customer Scoring** | 8.8 (61 reviews) ✓ Verified | 9.9 (14 reviews) | Not enough data | | **Speech-to-Text** | 8.2 (68 reviews) ✓ Verified | 9.1 (16 reviews) | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **AI Text Summarization** | 8.3 (19 reviews) | 9.5 (13 reviews) | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | 8.3 (6 reviews) | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | 8.3/10 | 106 | | **Prodigal** | 8.9/10 | 15 | | **Calabrio ONE** | 9.0/10 | 80 | #### Quality Assurance | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Evaluation** | 8.8 (93 reviews) | 9.4 (13 reviews) | 9.3 (75 reviews) | | **Calibration** | 8.5 (85 reviews) | 9.3 (14 reviews) | 8.9 (74 reviews) | | **Reports** | 8.2 (95 reviews) | 9.0 (14 reviews) | 9.0 (76 reviews) | #### Engagement | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Feedback** | 8.6 (92 reviews) | 9.3 (14 reviews) | 8.7 (77 reviews) | | **Dashboards** | 8.1 (94 reviews) | 8.9 (14 reviews) | 9.2 (75 reviews) | | **Training** | 8.4 (87 reviews) | 8.8 (13 reviews) | 9.1 (73 reviews) | #### Performance | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Integrations** | 8.0 (76 reviews) | 8.8 (13 reviews) | 8.6 (69 reviews) | | **Compliance** | 8.8 (91 reviews) | 8.8 (13 reviews) | 9.2 (75 reviews) | #### Generative AI | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **AI Text Generation** | 7.7 (31 reviews) | 8.3 (10 reviews) | 9.3 (23 reviews) | | **AI Text Summarization** | 7.7 (30 reviews) | 8.3 (10 reviews) | 9.1 (23 reviews) | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Prodigal** | N/A | N/A | | **Calabrio ONE** | 8.8/10 | 175 | #### Workforce Management | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Agent Availability** | Not enough data | Not enough data | 9.1 (150 reviews) ✓ Verified | | **Skills Management** | Not enough data | Not enough data | 8.9 (148 reviews) ✓ Verified | | **Shift Scheduling** | Not enough data | Not enough data | 9.3 (159 reviews) ✓ Verified | | **Agent Self-Service** | Not enough data | Not enough data | 8.8 (144 reviews) ✓ Verified | | **Mobile Access** | Not enough data | Not enough data | 8.3 (139 reviews) | #### Administration | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Automation** | Not enough data | Not enough data | 8.7 (146 reviews) ✓ Verified | | **Performance Analysis** | Not enough data | Not enough data | 8.9 (150 reviews) ✓ Verified | | **Dashboards** | Not enough data | Not enough data | 8.7 (153 reviews) ✓ Verified | | **Forecasting** | Not enough data | Not enough data | 8.9 (150 reviews) ✓ Verified | | **Intraday Management** | Not enough data | Not enough data | 8.9 (147 reviews) ✓ Verified | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Prodigal** | N/A | N/A | | **Calabrio ONE** | 8.2/10 | 30 | #### Feedback Management | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Tagging** | Not enough data | Not enough data | 8.6 (23 reviews) | | **Segmentation** | Not enough data | Not enough data | 8.5 (23 reviews) | | **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.5 (26 reviews) | #### Feedback Analysis | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Thematic Analysis** | Not enough data | Not enough data | 8.3 (23 reviews) | | **Sentiment Analysis** | Not enough data | Not enough data | 7.2 (23 reviews) | | **NPS/CSAT Scoring** | Not enough data | Not enough data | 7.6 (20 reviews) | #### Feedback Sources | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Online Reviews** | Not enough data | Not enough data | 8.5 (16 reviews) | | **Surveys** | Not enough data | Not enough data | 8.2 (17 reviews) | | **Social Media** | Not enough data | Not enough data | 8.1 (14 reviews) | | **Customer Service Channels** | Not enough data | Not enough data | 8.1 (18 reviews) | #### Generative AI | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | 8.2/10 | 36 | | **Prodigal** | 8.7/10 | 13 | | **Calabrio ONE** | N/A | N/A | #### Generative AI | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **AI Text Summarization** | 8.2 (36 reviews) | 8.7 (13 reviews) | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Prodigal** | N/A | N/A | | **Calabrio ONE** | N/A | N/A | #### Agentic AI - SAP Store | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Workforce Management | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Prodigal** | N/A | N/A | | **Calabrio ONE** | 8.7/10 | 97 | #### Platform | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Customization ** | Not enough data | Not enough data | 8.5 (77 reviews) | | **Integration APIs** | Not enough data | Not enough data | 8.4 (71 reviews) | | **Internationalization** | Not enough data | Not enough data | 8.5 (76 reviews) | | **User, Role, and Access Management** | Not enough data | Not enough data | 9.0 (77 reviews) | | **Performance** | Not enough data | Not enough data | 9.1 (78 reviews) | | **Mobility** | Not enough data | Not enough data | 8.4 (78 reviews) | | **Reporting** | Not enough data | Not enough data | 8.6 (76 reviews) | | **Dashboards** | Not enough data | Not enough data | 8.3 (77 reviews) | #### Workforce Management Platform Features | Feature | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Labor Forecasting** | Not enough data | Not enough data | 8.9 (82 reviews) | | **Shift Scheduling** | Not enough data | Not enough data | 9.1 (89 reviews) | | **Time & Attendance Tracking** | Not enough data | Not enough data | 9.1 (87 reviews) | | **Absence & Leave Management** | Not enough data | Not enough data | 9.0 (86 reviews) | | **Skills Management** | Not enough data | Not enough data | 8.8 (78 reviews) | | **Succession Planning** | Not enough data | Not enough data | 8.6 (80 reviews) | | **Workforce Analytics** | Not enough data | Not enough data | 9.0 (86 reviews) | | **Self-Service Capabilities** | Not enough data | Not enough data | 8.9 (85 reviews) | | **Mobile Shift Scheduling** | Not enough data | Not enough data | 8.2 (82 reviews) | | **Team Communication** | Not enough data | Not enough data | 7.9 (77 reviews) | --- ## Categories **Shared Categories (2):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Unique to CallMiner Eureka (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Unique to Prodigal (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Unique to Calabrio ONE (4):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Workforce Management Software](https://www.g2.com/categories/workforce-management) --- ## Reviewer Demographics ### By Company Size | Segment | CallMiner Eureka | Prodigal | Calabrio ONE | |---|---|---|---| | **Small-Business** | 12.9% | 22.0% | 6.0% | | **Mid-Market** | 48.8% | 70.0% | 55.7% | | **Enterprise** | 38.2% | 8.0% | 38.3% | ### By Industry #### CallMiner Eureka - **Financial Services:** 24.2% - **Insurance:** 7.9% - **Telecommunications:** 6.0% - **Hospital & Health Care:** 5.1% - **Consumer Services:** 5.1% - **Outsourcing/Offshoring:** 3.7% - **Information Technology and Services:** 3.3% - **Marketing and Advertising:** 3.3% - **Oil & Energy:** 3.3% - **Retail:** 2.8% - **Other:** 35.3% #### Prodigal - **Financial Services:** 49.0% - **Outsourcing/Offshoring:** 9.8% - **Consumer Services:** 9.8% - **Banking:** 5.9% - **Telecommunications:** 3.9% - **Hospital & Health Care:** 3.9% - **Executive Office:** 3.9% - **Accounting:** 3.9% - **Professional Training & Coaching:** 2.0% - **Legal Services:** 2.0% - **Other:** 5.9% #### Calabrio ONE - **Consumer Services:** 13.2% - **Hospital & Health Care:** 11.2% - **Financial Services:** 10.7% - **Information Technology and Services:** 6.6% - **Telecommunications:** 6.6% - **Insurance:** 4.4% - **Retail:** 3.8% - **Automotive:** 3.3% - **Banking:** 3.3% - **Higher Education:** 2.7% - **Other:** 34.2% --- ## Alternatives ### Alternatives to CallMiner Eureka - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) — 4.4/5 stars (89 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews) - [Creovai](https://www.g2.com/products/creovai/reviews) — 4.3/5 stars (200 reviews) ### Alternatives to Prodigal - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews) - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews) ### Alternatives to Calabrio ONE - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (314 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (171 reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews) - [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews) --- ## Top Discussions ### CallMiner Eureka - Title: [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) — 1 comment, 1 upvote > **Top comment:** "Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to..." - Title: [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) — 1 comment > **Top comment:** "Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team." - Title: [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) — 1 comment, 1 upvote > **Top comment:** "Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)..." ### Prodigal No discussions available for this product. ### Calabrio ONE - Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..." - Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callminer-eureka-vs-prodigal-vs-calabrio-one)