# CallMiner Eureka, NiCE CXone vs Talkdesk Comparison

| | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 227 | 1,730 | 2,504 | 
| **Largest Market Segment** | Mid-Market (48.8% of reviews) | Mid-Market (52.7% of reviews) | Mid-Market (60.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $110.00 1 Agent Per Month | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### CallMiner Eureka

Pros:
- Helpful (9 reviews)
- Artificial Intelligence (6 reviews)

Cons:
- Accuracy Issues (3 reviews)
- Learning Curve (3 reviews)

### NiCE CXone

Pros:
- Ease of Use (29 reviews)
- Features (21 reviews)

Cons:
- Call Issues (12 reviews)
- Technical Issues (11 reviews)

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

---
## Ratings Comparison
| Rating | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (177 reviews) | 8.7 (1193 reviews) | 8.9 (2033 reviews) | 
  | **Ease of Use** | 8.4 (178 reviews) | 8.7 (1211 reviews) | 9.1 (2043 reviews) | 
  | **Ease of Setup** | 7.6 (109 reviews) | 8.0 (453 reviews) | 8.8 (1067 reviews) | 
  | **Ease of Admin** | 8.1 (110 reviews) | 8.3 (439 reviews) | 8.9 (934 reviews) | 
  | **Quality of Support** | 9.1 (173 reviews) | 8.3 (1113 reviews) | 8.8 (1810 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (116 reviews) | 8.2 (436 reviews) | 8.9 (917 reviews) | 
  | **Product Direction (% positive)** | 9.7 (176 reviews) | 8.2 (1109 reviews) | 8.7 (1938 reviews) | 

---
## Pricing

### CallMiner Eureka

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### NiCE CXone

#### Entry-Level Pricing

Plan: CXone Omnichannel Suite

Price: Starting at $110.00 1 Agent Per Month

Description: Includes both Digital and Voice Agent plus

Key Features:
- Omnichannel blended routing for digital and voice​
- Universal queue with concurrent interaction handling​
- Voice and digital capture, storage, search and playback​

[Browse all 5 editions](https://www.g2.com/products/nice-cxone/pricing)

#### Free Trial

Yes

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | 8.7/10 | 12 |
| **Talkdesk** | N/A | N/A |

#### Ticket and Case Management

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Ticket response user experience** | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Workflow** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Response Automation** | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **SLA Management** | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Ticket Collaboration** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Customer and Contacts Database** | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Email to Case** | Not enough data | 9.5 (7 reviews) | Not enough data | 
| **Chat/Live Support** | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Social Integration** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Voice** | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### Platform

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Customization ** | Not enough data | 9.1 (11 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.3 (7 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | 9.0/10 | 412 |
| **Talkdesk** | 8.7/10 | 404 |

#### Dialing Options

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (311 reviews) ✓ Verified | 9.2 (319 reviews) | 
| **Progressive Dialing** | Not enough data | 9.0 (287 reviews) ✓ Verified | 9.2 (293 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.0 (263 reviews) ✓ Verified | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.9 (276 reviews) ✓ Verified | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.2 (313 reviews) ✓ Verified | 9.4 (349 reviews) ✓ Verified | 

#### Automation

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.8 (230 reviews) ✓ Verified | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.0 (247 reviews) ✓ Verified | 9.1 (260 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.9 (210 reviews) ✓ Verified | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (8 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 8.3 (8 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | 8.4/10 | 7 |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Database Management ** | Not enough data | 9.0 (7 reviews) | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | 8.8 (7 reviews) | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | 8.3 (7 reviews) | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (7 reviews) | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | 7.6 (7 reviews) | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | 8.1 (7 reviews) | 9.1 (161 reviews) | 

#### Compliance

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | 8.1 (7 reviews) | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | 8.1 (7 reviews) | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | 9.0 (7 reviews) | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | 7.4 (7 reviews) | 9.1 (156 reviews) | 

#### Customer Support

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | 7.9 (7 reviews) | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | 8.1 (7 reviews) | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | 7.6 (7 reviews) | 9.0 (148 reviews) | 

#### Data Security

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.3 (7 reviews) | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | 8.6 (7 reviews) | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | 8.3 (7 reviews) | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.8 (7 reviews) | 9.2 (143 reviews) | 

#### Administration

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.8 (7 reviews) | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (7 reviews) | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | 8.6 (7 reviews) | 9.2 (184 reviews) | 

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.4/10 | 77 |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Call Analytics

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Call Recording** | 8.8 (64 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Machine Learning** | 7.9 (57 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Call Analysis** | 8.8 (68 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Qualification** | 8.3 (49 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Customer Scoring** | 8.8 (61 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Speech-to-Text** | 8.2 (68 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | 8.3 (19 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.3/10 | 106 |
| **NiCE CXone** | 8.2/10 | 347 |
| **Talkdesk** | 9.0/10 | 438 |

#### Quality Assurance

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Evaluation** | 8.8 (93 reviews) | 9.0 (253 reviews) | 9.1 (370 reviews) | 
| **Calibration** | 8.5 (85 reviews) | 9.0 (237 reviews) | 9.0 (341 reviews) | 
| **Reports** | 8.2 (95 reviews) | 8.8 (263 reviews) | 8.9 (378 reviews) | 

#### Engagement

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Feedback** | 8.6 (92 reviews) | 9.0 (238 reviews) | 9.0 (356 reviews) | 
| **Dashboards** | 8.1 (94 reviews) | 9.0 (250 reviews) | 9.2 (379 reviews) | 
| **Training** | 8.4 (87 reviews) | 8.8 (238 reviews) | 9.0 (367 reviews) | 

#### Performance

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Integrations** | 8.0 (76 reviews) | 8.9 (238 reviews) | 9.0 (361 reviews) | 
| **Compliance** | 8.8 (91 reviews) | 9.2 (256 reviews) | 9.2 (363 reviews) | 

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (31 reviews) | 5.2 (18 reviews) | 8.9 (79 reviews) | 
| **AI Text Summarization** | 7.7 (30 reviews) | 5.4 (18 reviews) | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | 8.6/10 | 854 |
| **Talkdesk** | 8.7/10 | 1198 |

#### Channels

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Voice** | Not enough data | 9.1 (627 reviews) ✓ Verified | 9.2 (822 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.5 (326 reviews) ✓ Verified | 8.6 (541 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.5 (352 reviews) ✓ Verified | 8.4 (525 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 8.3 (296 reviews) ✓ Verified | 8.3 (517 reviews) ✓ Verified | 
| **Email** | Not enough data | 8.5 (350 reviews) ✓ Verified | 8.5 (548 reviews) ✓ Verified | 

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.0 (48 reviews) | 8.1 (182 reviews) | 

#### Functions

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Session Routing** | Not enough data | 8.8 (653 reviews) ✓ Verified | 8.9 (961 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.0 (692 reviews) ✓ Verified | 9.0 (982 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.9 (547 reviews) ✓ Verified | 9.0 (833 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.7 (386 reviews) ✓ Verified | 8.7 (575 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.8 (458 reviews) ✓ Verified | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | Not enough data | 8.9 (553 reviews) ✓ Verified | 9.1 (717 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.8 (556 reviews) ✓ Verified | 8.9 (712 reviews) | 
| **Persistent Data** | Not enough data | 8.7 (497 reviews) ✓ Verified | 8.9 (658 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (6 reviews) | 8.0 (27 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | 8.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (6 reviews) | 8.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | 8.1 (27 reviews) | 

#### Administrative

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 8.6 (516 reviews) ✓ Verified | 8.8 (909 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.9 (546 reviews) ✓ Verified | 9.1 (927 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.6 (643 reviews) ✓ Verified | 8.8 (1015 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.0 (513 reviews) ✓ Verified | 9.1 (714 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.9 (432 reviews) ✓ Verified | 8.8 (575 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | 9.0/10 | 392 |
| **Talkdesk** | 9.0/10 | 293 |

#### Workforce Management

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 9.3 (289 reviews) ✓ Verified | 9.3 (256 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.2 (280 reviews) ✓ Verified | 9.1 (237 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.9 (226 reviews) ✓ Verified | 8.8 (206 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.0 (227 reviews) ✓ Verified | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.6 (177 reviews) ✓ Verified | 8.8 (212 reviews) ✓ Verified | 

#### Administration

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Automation** | Not enough data | 8.9 (230 reviews) ✓ Verified | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (271 reviews) ✓ Verified | 9.2 (253 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.0 (295 reviews) ✓ Verified | 9.2 (256 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.7 (220 reviews) ✓ Verified | 8.7 (206 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 9.0 (227 reviews) ✓ Verified | 9.0 (213 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | 8.9/10 | 40 |
| **Talkdesk** | 8.7/10 | 243 |

#### Platform

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.6 (32 reviews) | 8.3 (186 reviews) | 
| **Mobile Access** | Not enough data | 7.5 (27 reviews) | 7.9 (195 reviews) | 
| **Queue Management** | Not enough data | 8.8 (34 reviews) | 8.8 (217 reviews) | 
| **Call Routing** | Not enough data | 9.2 (38 reviews) | 8.9 (220 reviews) | 
| **Call Back** | Not enough data | 8.6 (35 reviews) | 9.0 (220 reviews) | 
| **IVR** | Not enough data | 9.4 (31 reviews) | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.3 (37 reviews) | 8.8 (211 reviews) | 

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 9.4 (36 reviews) | 9.0 (217 reviews) | 
| **Performance Evaluation** | Not enough data | 9.0 (33 reviews) | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.4 (38 reviews) | 9.2 (222 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.8 (39 reviews) | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | Not enough data | 

#### Channel

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.3 (68 reviews) | 
| **Speech** | Not enough data | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.2 (69 reviews) | 

#### Automation

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 8.1 (68 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.3 (68 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.0 (68 reviews) | 
| **Language** | Not enough data | Not enough data | 8.3 (67 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.0 (66 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.1 (11 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | 7.8/10 | 8 |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Personalization** | Not enough data | 7.3 (8 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Branding** | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.1 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.2/10 | 36 |
| **NiCE CXone** | 6.7/10 | 5 |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | 8.2 (36 reviews) | 6.7 (5 reviews) | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | 8.0/10 | 52 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 7.6 (33 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 7.8 (34 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.3 (34 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.3 (32 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 7.2 (32 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.2 (32 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 7.9 (33 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.2 (39 reviews) | 

#### Automation

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 7.9 (37 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.2 (34 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 7.9 (32 reviews) | 

#### Autonomy

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 7.8 (32 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.2 (32 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.9 (34 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to CallMiner Eureka (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to NiCE CXone (11):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Talkdesk (17):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | CallMiner Eureka | NiCE CXone | Talkdesk | 
|---|---|---|---|
| **Small-Business** | 12.9% | 13.7% | 19.3% | 
| **Mid-Market** | 48.8% | 52.7% | 60.3% | 
| **Enterprise** | 38.2% | 33.6% | 20.4% | 

### By Industry

#### CallMiner Eureka

- **Financial Services:** 24.2%
- **Insurance:** 7.9%
- **Telecommunications:** 6.0%
- **Hospital & Health Care:** 5.1%
- **Consumer Services:** 5.1%
- **Outsourcing/Offshoring:** 3.7%
- **Information Technology and Services:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Oil & Energy:** 3.3%
- **Retail:** 2.8%
- **Other:** 35.3%

#### NiCE CXone

- **Consumer Services:** 10.4%
- **Information Technology and Services:** 8.3%
- **Financial Services:** 7.9%
- **Telecommunications:** 7.1%
- **Hospital & Health Care:** 5.8%
- **Insurance:** 5.8%
- **Retail:** 3.1%
- **Banking:** 2.6%
- **Computer Software:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 43.9%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to CallMiner Eureka

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) — 4.4/5 stars (89 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (393 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6653 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Creovai](https://www.g2.com/products/creovai/reviews) — 4.3/5 stars (200 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)

### Alternatives to NiCE CXone

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7330 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (200 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (738 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (86 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (393 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1588 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7330 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (200 reviews)

---
## Top Discussions

### CallMiner Eureka

- Title: [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to..."
- Title: [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) — 1 comment
  > **Top comment:** "Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team."
- Title: [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) — 1 comment, 1 upvote
  > **Top comment:** "Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)..."

### NiCE CXone

- Title: [Does it ever pause or get frozen after a call](https://www.g2.com/discussions/does-it-ever-pause-or-get-frozen-after-a-call) — 2 comments, 2 upvotes
  > **Top comment:** "In three months of use, 40 hours a week.... Not that often thankfully"
- Title: [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) — 1 comment
  > **Top comment:** "NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good..."
- Title: [Can I use this application for auto dialed jobs?](https://www.g2.com/discussions/can-i-use-this-application-for-auto-dialed-jobs) — 1 comment, 1 upvote
  > **Top comment:** "Yes. This software has a option with chat, email and voice dail"
- Title: [how to a automatically log in](https://www.g2.com/discussions/how-to-a-automatically-log-in) — 1 comment, 1 upvote
  > **Top comment:** "We don’t have that feature in my position that I know of "
- Title: [How do I monitor the productivity time,  real time for the agents logged in?](https://www.g2.com/discussions/how-do-i-monitor-the-productivity-time-real-time-for-the-agents-logged-in) — 1 comment, 1 upvote
  > **Top comment:** "You would click on New+ in the far-right corner & click on agents. There you would see all the agents you would like to monitor."

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callminer-eureka-vs-nice-cxone-vs-talkdesk)