Compare CallMiner Eureka and Medallia Agent Connect 
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (55.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaMedallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectCallMiner Eureka vs Medallia Agent Connect
When assessing the two solutions, reviewers found Medallia Agent Connect easier to use, set up, and administer. However, reviewers preferred doing business with CallMiner Eureka overall.
- Reviewers felt that Medallia Agent Connect meets the needs of their business better than CallMiner Eureka.
- When comparing quality of ongoing product support, reviewers felt that Medallia Agent Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CallMiner Eureka over Medallia Agent Connect.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableMedallia Agent Connect
No pricing availableFree Trial
CallMiner Eureka
No trial information availableMedallia Agent Connect
No trial information availableRatings
Meets Requirements
8.7
175
9.0
180
Ease of Use
8.3
176
9.2
181
Ease of Setup
7.6
107
9.1
97
Ease of Admin
8.1
110
9.0
95
Quality of Support
9.0
171
9.3
160
Has the product been a good partner in doing business?
9.4
116
9.3
97
Product Direction (% positive)
9.7
175
8.5
165
Features by Category
Call Analytics
8.7
63
|
Verified
Not enough data
7.9
57
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.3
49
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.8
60
|
Verified
Not enough data
8.2
67
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
8.3
19
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Quality Assurance
8.8
92
9.0
98
8.5
85
8.9
88
8.2
93
8.5
92
Engagement
8.6
92
9.1
92
8.1
93
9.0
101
8.4
87
8.7
84
Performance
8.0
74
9.1
90
8.8
91
9.2
73
Generative AI
7.7
31
Not enough data
7.7
30
Not enough data
Feedback Management
Not enough data
9.0
20
Not enough data
8.8
17
Not enough data
8.3
25
Feedback Analysis
Not enough data
9.0
16
Not enough data
9.1
17
Not enough data
9.1
25
Feedback Sources
Not enough data
9.1
20
Not enough data
9.2
22
Not enough data
8.1
14
Not enough data
9.2
22
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
36
Not enough data
Categories
Categories
Shared Categories
CallMiner Eureka and Medallia Agent Connect are categorized as Contact Center Quality Assurance
Unique Categories
CallMiner Eureka is categorized as Speech Analytics and Conversation Intelligence
Medallia Agent Connect is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Alternatives
Discussions
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
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