Compare CallMiner Eureka and Fathom 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Small-Business (78.4% of reviews)
Entry-Level Pricing
No pricing available
Free
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaFathom
Star Rating
(6,652)5.0 out of 5
Market Segments
Small-Business (78.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fathom excels in user experience, with many praising its trivial setup process. Users have noted that it seamlessly integrates with platforms like MS Teams, allowing them to focus on their meetings without worrying about taking notes.
- Users say CallMiner Eureka provides valuable insights from customer interactions, transforming data into actionable information. Reviewers appreciate its ability to link conversations to outcomes, making it a powerful tool for customer service professionals seeking to understand their clients better.
- According to verified reviews, Fathom stands out for its high-quality transcription and meeting summaries. Users love the feature that accurately associates action items with the right individuals, ensuring nothing is overlooked after meetings.
- Reviewers mention that while CallMiner Eureka offers robust analytics capabilities, it sometimes struggles with configuration challenges that can hinder its usability for specific workflows. This has led to some users feeling that it requires a steeper learning curve compared to Fathom.
- Users highlight Fathom's free entry-level pricing as a significant advantage, making it accessible for small businesses. This affordability, combined with its ease of use, has garnered a large number of positive reviews, reflecting its popularity among users.
- G2 reviewers note that CallMiner Eureka has a strong focus on customer interaction analysis, but it has received fewer recent reviews compared to Fathom. This may indicate a need for improvement in user engagement or product updates to keep pace with evolving user needs.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableFathom
Forever Free
Free
Enjoy the #1 rated AI Meeting Assistant for free forever.
- Unlimited transcripts, recording, and AI summaries
- Unlimited meeting clips, playlists, and recording search
- Slack & CRM integrations to automate post-meeting updates
Free Trial
CallMiner Eureka
No trial information availableFathom
Free Trial is available
Ratings
Meets Requirements
8.7
175
9.6
6,190
Ease of Use
8.3
176
9.7
6,322
Ease of Setup
7.6
107
9.6
4,977
Ease of Admin
8.1
110
9.6
1,919
Quality of Support
9.0
171
9.7
4,690
Has the product been a good partner in doing business?
9.4
116
9.7
1,851
Product Direction (% positive)
9.7
175
9.8
6,214
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Organization
Not enough data
Feature Not Available
Not enough data
9.2
671
Not enough data
8.9
669
Performance Analysis
Not enough data
8.5
193
Not enough data
Feature Not Available
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.8
125
Not enough data
9.5
633
Agentic AI - AI Sales Assistant
Not enough data
9.0
59
Not enough data
Feature Not Available
Not enough data
9.0
57
Not enough data
Feature Not Available
Not enough data
9.2
59
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Call Analytics
8.7
63
|
Verified
9.7
2136
7.9
57
|
Verified
9.1
1778
8.8
67
|
Verified
9.3
1883
8.3
49
|
Verified
Feature Not Available
Artificial Intelligence - Conversation Intelligence
8.8
60
|
Verified
Feature Not Available
8.2
67
|
Verified
9.2
2019
Not enough data
Not enough data
Generative AI
8.3
19
9.5
1751
Agentic AI - Conversation Intelligence
Not enough data
9.0
506
Not enough data
9.0
496
Not enough data
9.0
514
Not enough data
9.1
482
Not enough data
9.1
497
Not enough data
8.9
478
8.0
5
8.8
467
Quality Assurance
8.8
92
Not enough data
8.5
85
Not enough data
8.2
93
Not enough data
Engagement
8.6
92
Not enough data
8.1
93
Not enough data
8.4
87
Not enough data
Performance
8.0
74
Not enough data
8.8
91
Not enough data
Generative AI
7.7
31
Not enough data
7.7
30
Not enough data
Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
445
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
443
Not enough data
8.9
444
Not enough data
Feature Not Available
Not enough data
8.9
439
Agentic AI - Video CMS
Not enough data
9.2
60
Not enough data
9.1
60
Not enough data
9.3
60
Not enough data
9.3
60
Voice
Not enough data
9.0
2534
Not enough data
9.0
2783
Transcription
Not enough data
9.1
2730
Not enough data
9.4
2570
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Editing
Not enough data
9.2
2390
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
9.1
2236
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
2492
Agentic AI - Transcription
Not enough data
9.1
321
Not enough data
9.1
317
Not enough data
9.1
312
Generative AI
8.2
36
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
9.7
3232
Not enough data
9.3
3159
Not enough data
9.4
3179
Meeting Insights - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
3184
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
9.0
279
Not enough data
8.8
279
Not enough data
9.0
277
Not enough data
8.9
277
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
8.9
51
Not enough data
8.8
52
Not enough data
8.7
51
Not enough data
8.9
51
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
352
Feedback
Not enough data
9.4
337
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
9.6
317
Agentic AI - Note-Taking Software
Not enough data
9.2
326
Action Item Detection - AI Note-taking Software
Not enough data
9.6
564
Not enough data
9.7
586
Automatic Transcription - AI Note-taking Software
Not enough data
9.6
558
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.4
504
Language & Accent Support - AI Note-taking Software
Not enough data
9.1
497
Multi-Platform Integration - AI Note-taking Software
Not enough data
9.2
509
Privacy & Security Controls - AI Note-taking Software
Not enough data
9.2
468
Searchable Note Archives - AI Note-taking Software
Not enough data
9.4
489
Speaker Identification - AI Note-taking Software
Not enough data
9.3
512
Categories
Categories
Shared Categories
CallMiner Eureka and Fathom are categorized as Conversation Intelligence
Unique Categories
CallMiner Eureka is categorized as Contact Center Quality Assurance and Speech Analytics
Fathom is categorized as AI Sales Assistant, Video CMS, Sales Coaching, Note-Taking Software, Transcription, AI Note-Taking Software, and AI Meeting Assistants
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fathom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Marketing and Advertising
13.3%
Computer Software
13.0%
Consulting
10.7%
Information Technology and Services
8.7%
Professional Training & Coaching
4.6%
Other
49.7%
Discussions
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
How do I show it is recording during live Zooms?
9 Comments
SG
You can go into your Fathom Dashboard and see all the recorded Zoom calls, and you can get a unique link to the call you can share.Read more
Fathom has no more discussions with answers
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