# CallMiner Eureka vs evaluagent Comparison
---
## AI Generated Summary
- **G2 reviewers report** that both CallMiner Eureka and evaluagent have received high star ratings of 4.5, indicating a solid level of user satisfaction. However, evaluagent has a larger volume of recent reviews, suggesting a more active user base and potentially more up-to-date feedback on its performance.
- **Users say** that CallMiner Eureka excels in transforming customer interactions into actionable insights, with one reviewer highlighting its ability to link conversations to meaningful outcomes. This feature is particularly beneficial for teams looking to enhance their customer service strategies.
- **Reviewers mention** that evaluagent stands out for its user-friendly interface, making it easy to navigate and access feedback. One user noted the minimalistic design and the ease of creating evaluation contacts, which streamlines the quality assurance process.
- **According to verified reviews** , CallMiner Eureka is praised for its comprehensive analytics capabilities, allowing users to gather insights from numerous interactions. This feature is essential for organizations aiming to improve their customer engagement and service quality.
- **Users highlight** that evaluagent's focus on quality assurance and feedback tracking is a significant advantage, with many finding it handy for performance evaluation. This makes it a strong choice for teams prioritizing ongoing feedback and improvement.
- **G2 reviewers note** that while CallMiner Eureka has a robust set of features, evaluagent's higher scores in ease of setup and administration suggest that it may be a better fit for teams looking for a quick and straightforward implementation process.



| | CallMiner Eureka | evaluagent | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 228 | 437 | 
| **Largest Market Segment** | Mid-Market (49.1% of reviews) | Mid-Market (65.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $35.00 1 Per user Per Month | 

---
## Top Pros & Cons

### CallMiner Eureka

Pros:
- Helpful (9 reviews)
- Artificial Intelligence (6 reviews)

Cons:
- Accuracy Issues (3 reviews)
- Learning Curve (3 reviews)

### evaluagent

Pros:
- Ease of Use (117 reviews)
- Helpful (66 reviews)

Cons:
- Missing Features (22 reviews)
- Layout Issues (20 reviews)

---
## Ratings Comparison
| Rating | CallMiner Eureka | evaluagent | 
|---|---|---|
  | **Meets Requirements** | 8.7 (178 reviews) | 9.1 (372 reviews) | 
  | **Ease of Use** | 8.4 (179 reviews) | 9.0 (381 reviews) | 
  | **Ease of Setup** | 7.6 (110 reviews) | 9.2 (271 reviews) | 
  | **Ease of Admin** | 8.1 (110 reviews) | 9.1 (100 reviews) | 
  | **Quality of Support** | 9.1 (174 reviews) | 9.1 (328 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (116 reviews) | 9.4 (101 reviews) | 
  | **Product Direction (% positive)** | 9.7 (177 reviews) | 9.3 (374 reviews) | 

---
## Pricing

### CallMiner Eureka

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### evaluagent

#### Entry-Level Pricing

Plan: AutoQM & Improvement

Price: Starting at $35.00 1 Per user Per Month

Description: Increase coverage and drive performance improvement

Key Features:
- Voice transcription & multi-language support
- Build custom scorecards
- Automated QA scoring on 100% of conversations

[Browse all 2 editions](https://www.g2.com/products/evaluagent/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.5/10 | 78 |
| **evaluagent** | 8.4/10 | 50 |

#### Call Analytics

| Feature | CallMiner Eureka | evaluagent | 
|---|---|---|
| **Call Recording** | 8.8 (65 reviews) ✓ Verified | Feature Not Available | 
| **Machine Learning** | 7.9 (57 reviews) ✓ Verified | 8.7 (39 reviews) | 
| **Call Analysis** | 8.8 (69 reviews) ✓ Verified | 9.0 (43 reviews) | 
| **Lead Qualification** | 8.3 (49 reviews) ✓ Verified | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CallMiner Eureka | evaluagent | 
|---|---|---|
| **Customer Scoring** | 8.8 (61 reviews) ✓ Verified | 8.9 (44 reviews) | 
| **Speech-to-Text** | 8.3 (69 reviews) ✓ Verified | 8.6 (42 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | evaluagent | 
|---|---|---|
| **AI Text Summarization** | 8.4 (20 reviews) | 8.9 (28 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | CallMiner Eureka | evaluagent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | 8.6 (7 reviews) | 7.0 (5 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.3/10 | 107 |
| **evaluagent** | 8.5/10 | 353 |

#### Quality Assurance

| Feature | CallMiner Eureka | evaluagent | 
|---|---|---|
| **Evaluation** | 8.8 (94 reviews) | 9.2 (340 reviews) | 
| **Calibration** | 8.5 (85 reviews) | 8.9 (314 reviews) | 
| **Reports** | 8.2 (96 reviews) | 8.9 (335 reviews) | 

#### Engagement

| Feature | CallMiner Eureka | evaluagent | 
|---|---|---|
| **Feedback** | 8.6 (92 reviews) | 9.0 (325 reviews) | 
| **Dashboards** | 8.1 (95 reviews) | 8.7 (332 reviews) | 
| **Training** | 8.4 (87 reviews) | 8.4 (288 reviews) | 

#### Performance

| Feature | CallMiner Eureka | evaluagent | 
|---|---|---|
| **Integrations** | 8.0 (76 reviews) | 8.5 (294 reviews) | 
| **Compliance** | 8.8 (91 reviews) | 8.9 (292 reviews) | 

#### Generative AI

| Feature | CallMiner Eureka | evaluagent | 
|---|---|---|
| **AI Text Generation** | 7.7 (31 reviews) | 7.4 (202 reviews) | 
| **AI Text Summarization** | 7.8 (31 reviews) | 7.6 (200 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.2/10 | 36 |
| **evaluagent** | 8.6/10 | 19 |

#### Generative AI

| Feature | CallMiner Eureka | evaluagent | 
|---|---|---|
| **AI Text Summarization** | 8.2 (36 reviews) | 8.6 (19 reviews) | 

---
## Categories
**Shared Categories (3):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)




---
## Reviewer Demographics

### By Company Size

| Segment | CallMiner Eureka | evaluagent | 
|---|---|---|
| **Small-Business** | 12.8% | 17.6% | 
| **Mid-Market** | 49.1% | 65.3% | 
| **Enterprise** | 38.1% | 17.1% | 

### By Industry

#### CallMiner Eureka

- **Financial Services:** 24.1%
- **Insurance:** 7.9%
- **Telecommunications:** 6.0%
- **Hospital & Health Care:** 5.1%
- **Consumer Services:** 5.1%
- **Information Technology and Services:** 3.7%
- **Outsourcing/Offshoring:** 3.7%
- **Marketing and Advertising:** 3.2%
- **Oil & Energy:** 3.2%
- **Retail:** 2.8%
- **Other:** 35.2%

#### evaluagent

- **Financial Services:** 22.0%
- **Consumer Services:** 20.1%
- **Insurance:** 8.5%
- **Gambling & Casinos:** 3.6%
- **Computer Games:** 3.3%
- **Banking:** 3.1%
- **Retail:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Non-Profit Organization Management:** 2.1%
- **Airlines/Aviation:** 2.1%
- **Other:** 29.6%

---
## Alternatives

### Alternatives to CallMiner Eureka

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) — 4.4/5 stars (89 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (394 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6659 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)

### Alternatives to evaluagent

- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (305 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

---
## Top Discussions

### CallMiner Eureka

- Title: [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to..."
- Title: [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) — 1 comment
  > **Top comment:** "Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team."
- Title: [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) — 1 comment, 1 upvote
  > **Top comment:** "Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)..."

### evaluagent

- Title: [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callminer-eureka-vs-evaluagent)