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Compare CallMiner Eureka and evaluagent 
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (64.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at £20.00 1 Per user Per Month
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner Eurekaevaluagent
Star Rating
(423)4.5 out of 5
Market Segments
Mid-Market (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both CallMiner Eureka and evaluagent have received high star ratings of 4.5, indicating a solid level of user satisfaction. However, evaluagent has a larger volume of recent reviews, suggesting a more active user base and potentially more up-to-date feedback on its performance.
- Users say that CallMiner Eureka excels in transforming customer interactions into actionable insights, with one reviewer highlighting its ability to link conversations to meaningful outcomes. This feature is particularly beneficial for teams looking to enhance their customer service strategies.
- Reviewers mention that evaluagent stands out for its user-friendly interface, making it easy to navigate and access feedback. One user noted the minimalistic design and the ease of creating evaluation contacts, which streamlines the quality assurance process.
- According to verified reviews, CallMiner Eureka is praised for its comprehensive analytics capabilities, allowing users to gather insights from numerous interactions. This feature is essential for organizations aiming to improve their customer engagement and service quality.
- Users highlight that evaluagent's focus on quality assurance and feedback tracking is a significant advantage, with many finding it handy for performance evaluation. This makes it a strong choice for teams prioritizing ongoing feedback and improvement.
- G2 reviewers note that while CallMiner Eureka has a robust set of features, evaluagent's higher scores in ease of setup and administration suggest that it may be a better fit for teams looking for a quick and straightforward implementation process.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableevaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
CallMiner Eureka
No trial information availableevaluagent
Free Trial is available
Ratings
Meets Requirements
8.7
175
9.1
363
Ease of Use
8.3
176
9.0
372
Ease of Setup
7.6
107
9.2
262
Ease of Admin
8.1
110
9.1
100
Quality of Support
9.0
171
9.1
321
Has the product been a good partner in doing business?
9.4
116
9.3
101
Product Direction (% positive)
9.7
175
9.4
365
Features by Category
Call Analytics
8.7
63
|
Verified
Feature Not Available
7.9
57
|
Verified
8.7
39
8.8
67
|
Verified
8.9
42
8.3
49
|
Verified
Feature Not Available
Agent Performance Management
8.8
60
|
Verified
8.9
44
8.2
67
|
Verified
8.7
40
8.1
57
|
Verified
8.4
41
Generative AI
8.3
19
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Quality Assurance
8.8
92
9.2
334
8.5
85
8.9
314
8.2
93
8.8
330
Engagement
8.6
92
9.0
319
8.1
93
8.7
326
8.4
87
8.4
288
Performance
8.0
74
8.5
294
8.8
91
8.9
292
Generative AI
7.7
31
7.4
202
7.7
30
7.5
200
Generative AI
8.2
36
8.6
19
Categories
Categories
Shared Categories
CallMiner Eureka and evaluagent are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
CallMiner Eureka has no unique categories
evaluagent has no unique categories
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Financial Services
22.0%
Consumer Services
20.3%
Insurance
8.7%
Gambling & Casinos
3.6%
Computer Games
3.4%
Other
41.9%
Alternatives
Discussions
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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